Page 2 – Player Reviews for Bongo Casino

I’ve been playing here for like 5 months now and I don’t have any desire to go to other sites, I’ve never been dissatisfied with this site and it just keeps on being reliable and convenient.

As I’ve just said, never had any regrets, everything is on the top level: easy and quick registration process, instant payouts, countless games.

Bongo casino is a new casino site owned by Reinvent n.v. At first glance, the site looks good. I has a nice blue layout and the most important is that the site does not have any lagging. So it runs pretty smooth. After my registration, I went to the live chat in order to ask about the verification time process and among other things such as withdrawal time frames. I was told that the verification is not needed. I was puzzled with this answer and I tried to persuade the agent to give me directions in order to verify my account. But unfortunately i could not manage to do it.

Well, after this confusion, I decided to give it a try and make a deposit in order to take advantage of the welcome bonus. I was given a generous 120% bonus. After a fast session which lasted less than half an hour, i was very disappointed due to the reason I did not enjoy the slots as much as I wanted. I honestly do not know anything about verification time frame or withdrawal time frame.

The first thing I did not like was the rejection by the support agent to give me directions in order to verify my account. Also, more disappointed by the rejection of the support agent to accept any documents by me stating it is not needed.

Also, another thing I did not like, was the fact that the casino does not offer a welcome bonus which has consecutive match deposit bonuses or anything at all. In my opinion I believe that the casino lacks of promotions. Moreover, another negative experience I had, was the difficulty of reaching out a support agent. For example, I spent much time of waiting in order to connect to a support agent.

I like the layout of the site, the color schemes, etc. They have a good selection of slots & providers. It’s easy to follow the progression of your bonus. That’s all about the pros.

1) First, I deposited some and accepted a bonus. After I had lost it all, I had 0.01€ bonus left in my account. I requested in the chat for my bonus to be removed. In the night time the chat is very unresponsive (at least in some cases). After waiting like 2 hours to get a reply, and not getting one, I deposited more money - 500 € - this time without bonus, just raw cash, because I wanted to play more. However, I was very careful not to exceed the max bonus bet 10€ at any point, until I would receive a confirmation that the previous bonus (of 1 cent) was cancelled. However, after playing for good while, I noticed I all of a sudden had almost 200 € in my bonus balance?! I reached out to that chat and surprisingly this time there was someone right away to assist me. I was told, that since I had the active bonus (0.01€) in my account, all of my bets were deducted from my real money balance, but all of my WINS were credited to my BONUS balance, which makes absolutely no Sense at all, since my latest deposit was raw cash. And, of course, the bonus could not be cancelled anymore, but I had to do all of the requested wagering, using my own raw cash. So they made me stay up all night, wagering my own raw cash, until finally in the morning all the wagering was done and I ended up just a little bit up. They really enjoy to make people suffer like this.

2) The list of prohibited games when playing with a bonus, is extremely long. By far the longest I have ever seen anywhere. Also the games are in NO alphabetical or ANY other order whatsoever; so in order to find out if a game is prohibited or not, you need to read through that enormous list every time, which really takes a lot of time, work & effort. This is very far from an enjoyable casino experience and having a good time.

3) As I said, in night time the chat is very unresponsive & slow. Or at least when you ask them to cancel your bonus, getting a reply will take hours and hours; on other occasions you seem to get a reply a bit faster.

4) Withdrawing money has been made very slow, hard, & expensive. You can only withdraw 24 hours after your first deposit (?!), and even after that, you can only withdraw 500€ per 24 h without a fee. And no, it’s not 500€ per day, but you must wait 24 h each time after your LATEST withdrawal. So if you withdraw at 7 pm, you can only withdraw the next day at 7 pm or later. For withdrawals exceeding 500 € per 24 h, you must pay a fee of 5% - for example, 50 e for a withdrawal of 1000 e - and that’s a HUGE fee.

All in all - the experience was very frustrating, offending, humiliating, and disrespectful. After finally getting my small withdrawals, I closed my account forever, and do not recommend this site for anyone. There are loads of much better sites on the internet to choose from - just don’t waste your precious time and money on this one. The only reason I gave 2 stars is that I finally got some money out from here, so it’s not 100% scam, just 99%.

I don’t play so often, but when I have a mood to play, I do it on this site. I like everything here, deposits and payouts are really fast, the site itself works perfectly without any bugs or glitches, all in all this is a decent place.

I can’t remember anything I can complain about, this place is reliable and has high standards, which don’t seem to worsen as it sometimes happens to other sites.

Here one can get everything a player wants. You register, using just your e-mail or phone number, there is no need to fill in long forms! Promotions are great here, you get a lot of daily and weekly free spins if you play regularly. Sometimes you can get quite a large cashback. Payouts and deposits are almost instant.

Unfortunately, you can’t change the currency of your account after choosing in it during the registration, but this is really irrelevant in most cases I guess.

What can I even say? It’s the BEST site to play! I don’t know how they managed to do it, but the level of service you get is even higher than on other old well-known sites.

Fruit Zen, which is one of my favorite slots, was unavailable once some time, but they quickly fixed the problem and I haven’t faced such an issue ever since.

This site went way beyond my expectations! I can play here all day long, as there are so many slots, which I’m a huge fan of, deposits and payouts are smooth and fast, special offers are really generous.

Something happened once and I didn’t get my weekly free spins, but after explaining the situation to support they quickly fixed it, it never happened again.

At some point I went overexcited and didn’t read the rules of a special offer properly and couldn’t understand what’s going on, but support answered me instantly and I got what I did wrong. They were really helpful and friendly! Apart from that, I’ve never had any other problems, none of the payouts took more than 2 minutes.

I didn’t really like site UI, I can’t even understand what bothers me. When you start playing, you just forget about it, as all other aspect are exceptional!

There is really nothing to improve on this site. Registration took me literally 1 minute, 1 more minute and I was already playing. All deposits and payouts are really quick and without any problems.

It would be great if there were more cryptocurrencies available to use, but, anyway, there are all most common currencies here, so nothing to worry about.

I have absolutely no doubts that this place was made by people, who care about their clients. Everything from registration process to the variety of games and the speed of withdrawals is remarkable and unprecedented. I’ve never experienced any problems with money operations, just don’t forget that you need to deposit and withdraw to the same wallet. I definitely recommend it to everyone!

I had some problems with a couple of slots while using a mobile app, I reported it to support and it seems to me that they fixed it somehow, as these slots work stable now.

The number of slots here is unbelievable and there are many card games as well, everything is of a top quality and there is pretty much nothing I can feel disappointed about.

It’s a bit inconvenient that you can't change the currency on your account after you made a first deposit, I missed that point when I registered. So, just make your choice carefully. Apart from that, everything is perfect.

Probably there is NO better place to play! It takes just a couple of minutes to create an account and start playing. I just used my e-mail, instantly got verification letter, completed the first deposit and began playing. There are thousands of slots here, it’s even hard to choose between them. Everything else is just superb!

I have nothing to complain about, really. I’ve never had any issues with this site and play here all the time now. It completely deserves the highest mark! 10/10

A lot of deposit methods and providers. Big number of different slots and very convenient navigation in this website. Staff members reply very fast in chat.

Be avoid of this casino, because staff members very rude and inpolite. Always reply copy-paste messages. Very very poor bonus system. I deposited here big sum of money and didn't make any withdrawal. I asked staff maybe they could give me bonus of free spins because of this situation, but unfortunately they couldn't. I active player and I have accounts on different casinos and managers allways offer some bonuses but not this casino. It seems from promotions where is leaderbord that they have just few active players there. I suggest to choose another casino.

Not much to mention but let's say their slot selection is ok, website also ok but there are 1000s of other better casino's out there i would say, interface looks a bit outdated.

First of all very rude, unfriendly and unhelpfull customer service. Short evasive answers, also copy and paste replies. I felt almost guilty for asking them a question. They kept delaying my first withdrawal due to "technical issues" I had to ask why I was not able to withdraw, the first issue was fixed but then the withdrawals got declined, had to ask again to fix it, all in all waited 4 days for the issues to be resolved because I was lucky enough to meet a helpfull support agent. Then partial payment of my winnings was made quickly, then I had to verify my account without any notice or email in order to withdraw the remaining amount. They said account verification could take 3 to 14 business days....what 14 days? is this a joke? 3 weeks to check a couple of photo's of my bank card and passport. I chose this casino as they advertise with fast withdrawals, as I want to avoid all the hassle. But as expected I ended up gambling all my winnings waiting on account verification and lost 5k in total. My own responsibility but def enabled by delaying the payments by this casino. Will never gamble here again, and would advice you to do the same.

Absolutely not recommendable. Slow payments and delays. Slot selection is ok. Bonus offer is ok as well. Other than that only cons. Play somewhere else.

Only problems with withdrawals. Its all about cashflow. And this casino fails to provide a professional casino platform. Withdrawals constantly rejected due to technical issues. Epic fail. Avoid.

It’s very convenient as u can use many different cryptocurrencies. A big number of slots and card games, all payouts went fine. Generous regular promotions, here u can have anything u really need.

My favorite slot Mustang Gold didn’t work once, but support fixed it right after my request. Support was really friendly and willing to solve the problem. Perfect service!

This casino absolutely amazed me. It feels so nice to play here. Registration is super fast, deposits and payouts didn’t take more than 2 mins, the variety of games is insane.

The best place I’ve ever played at. Took some time to find slots I like but when I added them to favorites had no other issues.......)))))))))))))))))

Fastest cashout ever, withdrawal with EcoPays worked instantly. Very good selection of slots, very good wager overview. I missed nothing, therefore 10 stars.

There is a 120% bonus if your first deposit is less than 200 euro, but be careful, you need to spend all bonus money before withdrawing. Had no problems with Ecopayz. In general, I really enjoyed gambling here.

You get a generous amount of free spins, it’s just a great pleasure, I’m glad that I found this casino. Keep up great work, guys!
Just nothing to say, everything is perfect

This is a joke casino, here on askgamblers they state they don't allow swedish players but they do and this is the only casino I ever been to where trustly is oneway only, you can deposit but not withdraw for that you have to choose other options which either don't work or take weeks to get your winnings, stay away from this casino there are better ones out there.

Great casino, many deposit and cashout method. I won 500e from 10e deposit + bonus. I had to wait 24 hours to order a payment ( T&C rules ). Ecopayz cashout instant. No lags, many providers. Perfect. 10 stars

Many deposit methods don't work. The payouts are disastrous. I wanted to withdraw 2500 euros, but did not go to my bank account with which I had originally paid. so I had to make a deposit via ecopayz in order to be able to withdraw there. Behold. Didn't work either. After a long back and forth with the support I was able to pay out 500 euros. Nothing works since then. In addition, I am now supposed to pay a fee of 50 euros for each additional 1000 euros that I want to payout.
Stay away from this casino. Not recommendable!