I cannot access my account

I've been waiting to get verified for over a month now . i submitted the live selfie, proof of address, bank statement and even a picture of me with their website open on my laptop with my ID. they then waited almost two weeks to tell me that they need bank statements from September and december. i submitted that 2 WEEKS ago and i still didnt get any answer on my verification status.

Hello AskGamblers,

I need help with my withdrawal.

I made a deposit of 125 on 10.4.2025. I won 1061 euros, and now my winnings are stuck. After I made the withdrawal, they have asked me to verify my account, and I have sent them 10 different documents, but nothing still happened.

I made the deposit using Revolut virtual mastercard, and first they asked picture of my identification document (passport), a picture of me, and a bank statement from Revolut.

Then I sent them a new bank statement with a longer timeframe from Revolut, a document that proves that I own the card, and a picture of my virtual card. After that, they asked me to send a bank statement of the card that I have used to top up my Revolut. After that, I sent them a picture which proves which card I use in Apple Pay (I have made deposits to Revolut using Apple Pay), a picture of that card, and a longer bank statement of the bank account which I have used to top up my Revolut.

I sent the last document a week ago, and I still haven't received a response.

The chat just asked me to wait.

Hello askgamblers!

I can not resolve this case. This is second complaint, first one was rejected because we all believe bookker is serious to need 20+ more documents already verified site. With multiple deposits and withdraws.

This case started 10 days ago when I made 230e withdraw Skrill My total balance is about 400e. now it is 175 because I have to play to prove I am ok customer. Anyway withdrawal was declined 2 times for no reason. 3 rd time comes e-mail with multiple document requests. It was very difficult and took several hours. It does not help that more documents needed same issue.

K.y.c knew your customer, they know me better than anyone after this. It was a safety risk me.

Verification process usually may take up to 5 business days. This timeline was broken. No time schedule told me. Some lawtext rubbish. I don't talk them anymore. Waste of time.

I have seen multiple complaints same issue, withdraws canceled and endless verification or verification waiting, weeks, or months. Casinoguru and askgamblers. Anything could happen. I see bookker try slow withdraws and avoid paying them. For me and other customers. But I take care only of myself.

I am serious, can you help me resolve this case. All I want to do is pay my small funds 175e.Then I can go to more trusted casino. My deposit was bigger than this sum.

I have multiple documents if wanted. I have send everything they ask. Believe me it was difficult, humiliated. I wan tot end this story. I am very tired I have played too much under pressure. This must be the end. As soon as possible. Their site was ok. But I can not do this anymore.

Hello askgambler.

I need help. On 11.05 I registered at this casino, made a deposit of 103 dollars and started playing. There are 519 dollars in the account.

After I requested a withdrawal, I was asked to go through verification. I provided everything to them. I have passed verification.

And now they are checking my account. I asked them how long, they didn’t say the time frame.

More than a month has passed, the chat says wait. Help speed up this review. They just don't want to pay the money

After I found this casino on your site, I registered and deposited and started playing after my account reached 700 USDT and I decided to withdraw some money.

I was rejected and asked for verification documents.

After sending all the required documents, the verification date was set via video call and the verification was done via call. Video.

For 10 days, I have not received any response.

I hope my problem is solved

I made a deposit of €25 through paysafe account and won 400 on Wednesday 1/2/22 and was unable to withdraw using the method I deposit on so request skrill and up to friday I wasn't having any luck, so I continued to play and won big.

Got a return from chat on Friday asking for documents to verify my deposit and skrill account which I did, and come Monday 6th I was able to withdraw using skrill. I won 5000 euro and everytime I'm make a withdrawal after 24hrs been returned. I keep getting told by chat that specialist are looking into it and still not getting a update. Just to say they got no reply.

I am on my 3rd withdrawal attempt in 3 days as its a 24hr waiting to find out if it gets returned and it has been, and still no assurance from support.

Casino have asked many times to send them selfies with the live chat, with my crypto wallet and my crypto deposit, which I have sent them every time.

Now they are asking again for a selfie with the chat of email.

I am doing this complaint because I see a never ending situation of me sending selfies in order to get my 1000 winnings.