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Bitguruz Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

Good casino with great communication and good bonuses. Plenty of fun games to play for new and returning players. Very happy with the overall appearance and function of the casino

Nothing to dislike at this time, very satisfied. So the only thing I have to say is that adding more games is the non negative response to the matter.

Daily No Deposit Wheel, you can win free spins on. Great Game Selection. Instant Cash out. Live Support Agents. One of my favorite casinos!! VPN FRIENDLY

It's a user-friendly casino and you won't have to wait long for support.
There are plenty of deposit and withdrawal methods to choose from, which is highly recommended.

Bitguruz casino is brilliant because of the variety of bonuses it has, ranging from the multiple no-deposit bonuses you get to the incredible welcome bonuses on offer at this great casino.

Super easy and cool platform with most casino providers. Really cool design aswell. I saw the differences fast when I logged on. I really enjoy playing at Bitguruz.

I'm very happy with this platform. The customer service is fast and helpful. I'll definitely continue playing here. Nice gaming site and I had a great time! Lots of games to choose from and very advantageous weekly bonuses. Recommended

Bitguruz Casino is an exceptional online gaming platform that truly stands out in the industry. From the moment you enter their website, the sleek and user-friendly interface makes navigation effortless. The variety of games offered is impressive, including slots, table games, live dealer options, and more, catering to all types of players.

One of the highlights of Bitguruz Casino is their generous bonuses and promotions, which provide great value and enhance the gaming experience. The casino also emphasizes player security, utilizing advanced encryption technology to ensure all personal and financial information is protected

Very good welcome offers. Perfect site, transparent appearance, everything works properly, lots of extra options, safe. My favorite casino. I am extremely satisfied with everything.

Huge bonuses, many languages lot of currencies, easy layout, pro support always helping me when I need it and solved heaps of issues for me really good support team, What can I say? For crypto players this casino is a dream. All providers are available. Pragmatic has an RTP of 96% and is pretty fair. There are many deposit methods.

I paid out several thousand euros without any problems.

The best crypto casino on the market. Try it out yourself! :)

buggy website on mobile, can't fit, feels like a website made in 2010, sometimes you get free spins, sometimes get 2x the same bonus, sometimes nothing.

Hands down the best casino! If you like gambling this is the place for you they have instant withdrawals amazing customer support and best deals around! Highly recommend this casino

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