Bitguruz Casino Complaints - Withdrawal & Other Problems

BitGuruz Casino - Has not provided my transaction records despite three emails and a support request

I am submitting this complaint regarding BitGuruz Casino's failure to provide information and documentation relating to my own account and ...

Bitguruz Casino - Unreasonable KYC Delays and Withheld Withdrawal

I am filing this complaint because the casino has been delaying my account verification and withholding my withdrawal despite my full cooperation ...

Bitguruz Casino - Allowed deposits after accepted Self Exclusion

Hello,I am filing this complaint because BitGuruz failed to enforce my permanent self-exclusion despite accepting my request.On June 10, 2026, I ...

Bitguruz Casino - Delay payment need assistance

Hello, I requested a withrawal 10 May 2026, it was rejected and I received an email from the support to proceed to KYC verification (strange as I ...

Bitguruz Casino - Withdrawal Blocked Due to Provider Verification and Ongoing for over 2 weeks

I am experiencing an issue with withdrawing my funds from BitGuruz Casino.When attempting to withdraw, I receive a message stating that some of my ...

Bitguruz Casino - Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.I ...

Bitguruz Casino - Delayed withdrawal of 101 EUR from December 26th

Hello,I have been playing at Bitguruz Casino for a few months now. Until recently, all my withdrawal requests were approved and paid as expected. ...