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Bitguruz Casino

Bitguruz Casino
Welcome Bonus
Exclusive Offer

520% Match Deposit + 300 Free Spins

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 194 reviews
9.3/10
194 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Mobile Apps
Android, IOS
Social Platforms
Telegram

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation
StallCation

Bitguruz Casino Bonuses

Check out other Bitguruz Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Exclusive Offer
12 Free Spins
Category No Deposit Bonus
Free Spins 12
Bonus Code: ASKWINTODAY
Exclusive Offer
400% up to $5000 + 220 Free Spins, Welcome Package
Category Welcome Bonus
Minimum Deposit $33
Wagering Requirements 40xb+3xd
Exclusive Offer
300% Match Deposit + 200 Free Spins
Category Welcome Bonus
Minimum Deposit $33
Bonus Code: ASKSEASON
Exclusive Offer
100% up to $5000 + 100 Free Spins
Category Welcome Bonus
Minimum Deposit $30
Bonus Code: BESTDAYTODAY
Welcome Bonus
100% up to $1000 + 100 Free Spins, 1st Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Cashback Bonus
Up to 20% Cashback
Bonus Percentage 20%
Wagering Requirements N/A
Maximum Cashout N/A
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 2nd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 3rd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resolved
$240

Bitguruz Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $1,248
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player Rating
9.3/10 194 reviews

Top reviews from our players

Its a fun place to play with many bonuses. Customer service is very helpful and friendly. I highly recommend them to everyone I play with. Keep it up guys.

These guys are TERRIFIC! The website is user friendly, Their customer service has been knowledgeable and accommodating. Most importantly I can trust them with my money -- This is the BEST place to play!

Nothing so far! Some online casinos offer unrealistic prizes and fake bonuses - only to waste your time & fail on every level. Thank goodness the folks at Bitguruz are nothing like those awful places!!

BitGuruz is truly one of the best casinos I’ve ever played at. Withdrawals are instant and always processed without any issues, which is something rare these days. 💸

The support team is amazing — always polite, professional, and quick to help with any question. You can really feel that they care about their players.

There are plenty of generous bonuses, exciting games, and real chances to win big! Every session here is full of fun and great rewards.

I like that the casino has a nice layout, you've got a lot of games to pick from, and the site functions without problem. Fast verification and a lot of deposit options to pick from.

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