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Bitguruz Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

Honestly one of the best and most fair casinos to play with. Always a positive experience! I mean there’s not a single thing to really sit here and complain about.

I absolutely love Bits Gurus Casino because it offers such a fun, completely risk-free social gaming experience online. The massive selection of diverse slots and table-style games keeps me entertained for hours, and I look forward to collecting my generous daily bonuses and participating in the frequent tournaments and events. It really feels like a vibrant community where I can enjoy the thrill of casino play without any actual financial pressure. The mobile-optimized platform also means I can jump in and play anywhere, making it my go-to choice for casual, engaging online social casino entertainment.

I really dislike the fact that BitGuruz Casino has a reputation for frustrating withdrawal processing times and unclear bonus terms, making it a stressful experience to access my own winnings. The lack of a comprehensive FAQ section also forces me to rely on customer support, which often feels slow or unhelpful when I have an urgent issue that needs immediate attention regarding my account or a payout.

I was impressed by the ease of navigation and use of the website. There are also several good offers, especially the 20% cashback. I think this casino is worth trying and having an enjoyable experience.

Very enjoyable to play. diverse games. impressive bonuses. highly recommended. When I started playing their casino games the experience was at its best. Extremely good graphics. Customer service is very quick and thorough in their responses. Deposits and withdrawals are instant with no hassle.

The best, I love it cuz’ they have a lot of slots many, and various, incredible bonus, and fast withdrawals, I don’t believe the easy way to win in this place

Im very happy with BitGuruz. They offer competitive bonuses and I always enjoy the fair but competitive gameplay. Im a daily player and it is by far my favorite.

I love playing at this casino! There is a huge variety of games, the website is very easy to navigate and is always smooth, and chat support is always really helpful!

I can honestly say that I don't have a single thing that I dislike about Bitguruz casino!! They have a huge selection of games with a bunch I haven't seen anywhere else

Great games, great website, bonuses are generous and are given often, suppport staff are awesome, payments are really fast and the best options are available - overal no complaints from me!

Excellent platform ui. Deposit is it would draw and there are a lot of bonuses with no deposit. I Like That they have the newest games and it’s really easy to enjoy.

Huge selection. Support staff is excellent and it seems like it's going to blow up. There aren't many new casinos online that are worth lately but this one's different tbh. Like I said excellent potential for growth

Missing some. Of my fav providers. Also it's. Alil slow on mobile phones. Well at least mine anyway. But that being said it's still the best new online casino in the usa in the last quarter of the year

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