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Bitguruz Casino

Bitguruz Casino
Welcome Bonus
Exclusive Offer

520% Match Deposit + 300 Free Spins

Our Rating CasinoRank
8.8/10
CasinoRank
Player Rating 193 reviews
9.3/10
193 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Mobile Apps
Android, IOS
Social Platforms
Telegram

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation
StallCation

Bitguruz Casino Bonuses

Check out other Bitguruz Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Exclusive Offer
12 Free Spins
Category No Deposit Bonus
Free Spins 12
Bonus Code: ASKWINTODAY
Exclusive Offer
400% up to $5000 + 220 Free Spins, Welcome Package
Category Welcome Bonus
Minimum Deposit $33
Wagering Requirements 40xb+3xd
Exclusive Offer
300% Match Deposit + 200 Free Spins
Category Welcome Bonus
Minimum Deposit $33
Bonus Code: ASKSEASON
Exclusive Offer
100% up to $5000 + 100 Free Spins
Category Welcome Bonus
Minimum Deposit $30
Bonus Code: BESTDAYTODAY
Welcome Bonus
100% up to $1000 + 100 Free Spins, 1st Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Cashback Bonus
Up to 20% Cashback
Bonus Percentage 20%
Wagering Requirements N/A
Maximum Cashout N/A
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 2nd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 3rd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resolved
$240

Bitguruz Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $1,248
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.3/10 193 reviews

Top reviews from our players

I like using this casino because I can always count on interesting deposit and no-deposit bonuses. Always fast and friendly service, will help solve any problem

I'm a big fan of their wide variety of games including slots, table games, and even live games. I would highly recommend this site because of that, and their deposit bonuses too.

The withdrawal is instant, which I really like. Secondly, the customer support is professional and supportive. Also, I really like the UI design of the site.

It is a pretty quick and simple deposit system and redemption is easy. The games aren't half bad. Overall great game. I think that out of all online casinos, this is one is definitely one of the top 10.

You can play everything on the website because this is a direct website and there are activities without having to deposit first. You can really do it.

This casino never freezes, has a vibrant interior, all the best providers, cool bonuses and gifts, many different deposit and withdrawal methods, player leveling and leveling rewards...all cool

I don't know what's not to like about a casino where you regularly play and win. I think that if you visit the site at least once a week, then you like it and are happy with everything.

Bitguruz Casino impresses with fast withdrawals, great bonuses and intuitive operation. The perfect place for online entertainment - I highly recommend!

Very good casino, to this day I have not had any problems with withdrawals or deposits, so I recommend it.
They also occasionally give no-deposit bonuses, which is very nice.

Bitguruz is a great casino to play at! A wide variety of games and multiple payment options combined with a awesome support staff make it a great experience!

Nothing to dislike about this casino. All aspects are covered, making it a great casino to play at! Keep up the great work. I look forward to playing anytime I can!

Its a nice casino. For me it feels like the games on Bitguruz site is better graphics and good speed. Well updated and good feeling to it. I have changed to start playing on Bitguruz sote as my main place.

I dont have any negstive exprerience, surely hope i will not cjange on that point. The only thing that i felt was litle of was the meny, tried to find my was around and it took some time.

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