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Bitguruz Casino is restricted in your country, please try these instead:

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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

I love the slots they offer. They have really good promos. Customer service is always very helpful. This is my favorite casino to play with. Love how easy it is to deposit

So far so good. Seems like a fair and responsive site. I like it. Not too many bonus but they're engaging and fun. I look forward to playing more with them.

What I like most about this casino are the no-deposit bonuses. When I registered I had my doubts, but seeing that it has the slot providers I like, it's become one of my favorites.

Sometimes it's a little slow When you log in with your phone, but overall it's very good And it has a large number of slot machines And slot machine providers

The casino has a nice layout, a lot of games to pick from, and the site functions great with smooth verification and alot of deposit/ withdrawal options.

Good support, smooth sailing :) always a nice tone in the meetings with the clients. All of the games tends do behave they normally do, lots of games do choose from.

Nothing really, haven gotten into it that way either, ill come back and leave a more informative review! Im gonna start today, see where it takes me! bye

It's a casino with a huge variety of games, it's fast, the payouts are quick, the chat is available 24/7, I recommend it 100%. There are many casinos, it's true, but none like this one. I'm happy with my casino; I had a very good experience.

Good casino, easy to use, good bonuses. Good customer support. Very helpful and an overall fantastic casino. I would highly recommend. Easy withdrawal process

Bitguruz is the best casino I've ever played at. Many games with high payout percentages. Fast payouts without any hassle. I recommend it 100%, fantastic.

They gave me 100 free spins no deposit and no wagering. Unheard of anywhere else. Also they are a vpn friendly casino which is a plus. Just starting so we will see.

Needs more games and not too much I can say that I dislike about this particular online cryptocurrency casino. I have to explore a little more and win a few times.

Love the games. Huge selection now and new games are frequently added. Super fast cashout times. Customer service is awesome and available 24-7. Really enjoy playing here.

I haven't been playing with this site for very long. They seem to have some good games. As I play more and gain experience on withdrawing I will update as I go! So far, great customer service, they seem to care about their customers and good selection of games.

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