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Bitguruz Casino

Bitguruz Casino
Welcome Bonus
Exclusive Offer

520% Match Deposit + 300 Free Spins

Our Rating CasinoRank
8.8/10
CasinoRank
Player Rating 193 reviews
9.3/10
193 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Mobile Apps
Android, IOS
Social Platforms
Telegram

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation
StallCation

Bitguruz Casino Bonuses

Check out other Bitguruz Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Exclusive Offer
12 Free Spins
Category No Deposit Bonus
Free Spins 12
Bonus Code: ASKWINTODAY
Exclusive Offer
400% up to $5000 + 220 Free Spins, Welcome Package
Category Welcome Bonus
Minimum Deposit $33
Wagering Requirements 40xb+3xd
Exclusive Offer
300% Match Deposit + 200 Free Spins
Category Welcome Bonus
Minimum Deposit $33
Bonus Code: ASKSEASON
Exclusive Offer
100% up to $5000 + 100 Free Spins
Category Welcome Bonus
Minimum Deposit $30
Bonus Code: BESTDAYTODAY
Welcome Bonus
100% up to $1000 + 100 Free Spins, 1st Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Cashback Bonus
Up to 20% Cashback
Bonus Percentage 20%
Wagering Requirements N/A
Maximum Cashout N/A
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 2nd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 3rd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resolved
$240

Bitguruz Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $1,248
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.3/10 193 reviews

Top reviews from our players

Very simple easy to play on. Great games offered definitely going to continue playing my slots with this site. Nice welcome bonus as well!!!!! Thanks!!!!!

Nothing so far.....could offered alot more daily bonuses though.....that would be incentive to keep coming back for daily bonuses. Need to send more daily emails too.

Fast payouts, that's the most important thing. The games are nice they have a mix of everything really. I feel like I can spend here and not worry about not cashing out. Thanks, Bitguruz. There are so many scam casinos and I appreciate your honesty and trustworthy business.

Not much the games may be kinda old . But that's a good thing sometimes. Not many no deposit bonuses but more than most real online casinos. I can't really put too much here .

They send you freespins and no-deposit bonuses from time to time. I get so many no-deposit bonuses from all casinos that I have started to ignore them.

Most of the games that Im interested in are usualy not offered in my region. I havent looked up if they allow VPNs but thats because it usualy slows down the experience so Id rather not use them.

What I like about BitGuruz is that the withdrawals are instant and that’s very good.
The casino has a nice and clean layout and there plenty of providers to choose.

There’s nothing I dislike about Bitguruz yet but with time we will see what comes.
I hope the casino stays improving everything they can for the players best.

Good casino, easy to navigate around their website. No hassles in finding the bonuses or live chat. Customer support is also fast, friendly and helpful. There's lots of bonus offers to take advantage of. Great all around casino.

Nice promotions, great experience, I really recommend this casino, the chance is always there. Everytime I need a relaxing time, they are available to play

Its very good, I like to play there, bonuses are fair, games have good rtp, exactly what I want from good provider of casino games. I recomend it 10/10

Lovely website with the slots collection of new and old and updated games overall experience very fun and rate a player is equally fair. Thank you guys for such a great time.

Could have the news and most recent updated games on the website but maybe have o wager ndb for bonuses but still content with what they provide

My experience at BitGuruz Casino has been good. They have an easy to navigate site. Huge variety of games to play on. I think the bonus’s are pretty decent. Good a lot selection. I would recommend to others to play.

Not much can say negative about site. Maybe would be cool if had aristocrat provider slot games only because can’t find on any casino site and I really enjoy their game selection.

Bitguruz is a modern and dynamic online casino that stands out for its smooth performance and user-friendly interface. The website is intuitive, making it easy to find your favorite games and the most attractive promotions. One of the platform’s strongest points is its wide selection of slots from top providers, along with stable performance – even during live games.

Another big advantage is the fast deposits and incredibly quick withdrawals, which are essential for today’s players. Customer support responds efficiently and professionally, and the bonuses are clearly described and genuinely achievable.

In summary: Bitguruz is a reliable and trustworthy casino, perfect for players who value convenience, a strong game selection, and fast transactions. A great choice for both new and experienced users.

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