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Betzest Casino

Player Rating 416 reviews
8.7/10
416 reviews
Complaint Response 53 complaints
2 days avg. 53 complaints
What we like
  • Multi-bilingual Live chat available
  • Multiple withdrawal methods
  • Mobile friendly design
  • Easy game filters
What we don’t like
  • Limited software providers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betzest Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betzest.com
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betzest Casino is an online casino where members will be able to enjoy a wide selection of games including slots, table games and sports betting. Players will be able to choose from a selection of gaming providers which include Microgaming, GameArt and Spinomenal. The site is available in several languages like English, Norwegian, Swedish and Finnish and the games can be played instantly through a web browser. Players can also enjoy their mobile casino. Betzest Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players or deposits from players residing in the United States. The full list of restricted countries can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before deciding to register here.

Mobile Gaming

The casino also boasts a number of mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.

Security and Fairness

When it comes to security members will be able to play with ease. The casino uses a high level of encryption services which has been verified by COMODO Limited to help protect players personal, financial and sensitive data.

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Betzest Casino. Learn more about complaints.

Show all complaints
Betzest Casino - Stalling my winning 33500 CAD
Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
staus Rejected
$33526.65
Betzest Casino - Betzest is making verification of my account impossible
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.
staus Resolved

Complaint Statistics

Resolved 49
Avg. Amount $ 1,779
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.7/10 416 reviews

Top reviews from our players

This is one of the leading casinos on the market, quick withdrawals, a large selection of games, slots, deposit bonuses, also and without, casino Betzest will be the best in ask gamblers

I think that there are no such drawbacks, minus is the high minimum deposit, sometimes also out of range online chat, I think,will be more bonuses no deposit, and free spins

Dear Sir, Thank you for the kind words. Let us kindly remind you that our minimum deposit is 10€, the lowest possible among operators. Thank you once again for your review, we are trying to improve every day. Kindest regards, The casino team

user avatar

Attractive bonus offers, free spins, good selection of casino games. Nice frontend, easy to navigate. Some surprise offers. Very nice and helpful support staff.

More betting options for golf. My other sports, football and Amercian Football, are well covered. Live betting could be better. All in all a very good site.

Inactive user
10/10

Betzest is one of the new OCs, which clearly stands out due to their bonus offers, deposit options, but impresses with 19 vendors through a Viefalt. In addition, there are live casinos that are becoming increasingly popular, as well as a large sports betting offer. And to Liebeling we through many offers where free games without sales are :-)

Betzest online casino is an up-and-coming new casino site. They seek to successfully combine the best from online casino and sports betting. Players can enjoy the best of both worlds. An extensive database gives insight into sports betting. At the same time, there are some of the most entertaining casino games by the likes of Microgaming, NetEnt, Yggdrasil, and Play’n Go.

Betzest Casino aims to change the way we see both online casinos and sports betting. Their site is ready to accommodate a wide range of different players, all coming together in one place to have fun and win some money. Betzest is licensed and regulated by the Malta Gaming Authority (MGA) and the UK Gambling Commission. These are two of the most trustworthy and outstanding gaming authorities around. The site offers language options in English, German, Norwegian, Swedish, Finnish and Portuguese. The multi-lingual support is available as well.

– The interface is not fast
– Relatively unknown, as of yet;
– High wagering requirements on some promotions
– Tend to limit fast and high winning players;
– There are very low limits for some events;
– Certain countries are restricted from use.

In general, they have good variety of bonuses and every day there is something going on in terms of entertaining the player. The withdrawal time is correct and the support is very helpful. Also, the selection of games is very good.

Casino Bet This is one of the leading casinos on the market, quick withdrawals, a large selection of games, slots, deposit bonuses, also and without, casino Betzest will be the best in ask gamblers

I think that there are no such drawbacks, minus is the high minimum deposit, sometimes also out of range online chat, I think,will be more bonuses no deposit, and free spins

Dear Sir, Thank you for the kind words. Let me kindly remind you that our minimum deposit is 10€, the lowest possible among operators. Thank you once again for your review, we are trying to improve every day. Kindest regards, Casino Manager

user avatar

Betzest is new casino in the industry which was established last year, although I got to know them this year only. They have a both sports and casino and the site looks slightly a bit messy, but nonetheless with every day bonuses, great game collection and wager free spins, they want you to come back for more.

I signed up with them and claimed a 5 euro no deposit offers with a wagering of x25 or x30. I cannot really recall. That time their slot offering was a bit limited, but over the past few months their gaming portfolio has significantly increased. I would still like to see some Play N Go, Push Gaming and Bit Time gaming, then they will be one of the best.

Live chat is not 24 hours, but they are online for most of the day. Whenever they available they respond very fast and answer your questions easily and straight to the point. At the odd occasion they do dish a few free spins etc. whenever you ask them.

I have not claimed the welcome 200% bonus yet as I made a deposit to cash out free spin winnings. I received 10 wager free spins from them and won a bit. However, their max cash out is 10 usd/euro and minimum withdrawal 11 USD. So, in order to cash out you need to make a deposit of 10 euro/usd all the time. Wagering on their deposit bonus is x25(D+B), but free spins are wager free.

I tested their withdrawals and the first withdrawal took 12 hours including verification. After that withdrawals are a breeze as I always get my money to my e-wallet in 30 minutes or less, which was very quick for me.

I am happy here and continue to deposit here every now and then. I think I would claim more bonuses if they have providers like PNG, BTG and Push Gaming, as the others do not really have the potential to give mega hits.

Dear Sir, Thank you very much for your review. We are trying to improve everyday our offerings to make the gaming experience of our players as pleasant as possible. Kindest regards, Casino Manager

user avatar

I was invited to do a review here in Ask Gamblers. It wasn’t a condition to get the free spins from their campaign in LCB. In general they have good variety of bonuses and every day there is something going on in terms of entertaining the player. The withdrawal time is correct and the support is very helpful. Also the selection of games is very good.

There are games who doesn't support playing with bonus. I had problems with different providers. Also the free play is not supported in many of the providers and let’s play with your real funds instead. The wagering of the bonus is a bit hard Bonuses should be activated automatically so I won't have to contact support every time.

Just read the part of what I dislike and draw your own conclusions. There are so many trustworthy places to deposit your money to...after you read what happened here, you will think twice about this organisation:

Hello there,

I will try to keep this in line, but I will post this as a complaint AND a warning, as I think this company is using inacceptable methods in todays betting market.

I used to have an account with this service for some time now, never really been active all that much. However, I saw the offer of 10 free spins for the new slot Twin Happiness and gave it a go. I was lucky enough to end up with 8,58€ and continued to play some more in the following days, betting, casino, whatever. My balance showed 158 Euro in the end and I thought about withdrawing some of that balance, so I started the KYC-process.

An hour later I got THIS email:

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Mr. XXX,

Thank you for contacting with our Customer Care and with us by mail. Your documents are verified and your account approved.

Regarding your winnings from the “10 Free Spins”, the maximum winnings that can be generated from the Free Spins, it’s $/€10. You will be able to withdraw 8.58 Euros, won from the Free Spins, with your first real withdraw. Any other funds won from this Promotion will be removed. For any further information please refer to the “Bonus Terms and Conditions” 1.1 .

Thank you for your understanding and best regards,

Finance Department

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Now, apparently “Bonus Terms and Conditions” 1.1 state, that the max winnings and cashout from a freespins-offer is 10€. Which, to ME means, that if you win 23,46€ for example with your 10 freespins, your balance afterwards shows 10€ and that's what you can cash out. This is what it's like in most casinos I have used, not to say, that most of them are willing to give you, what you win anyway...

They do state in their mail: 'the maximum winnings that can be generated from the Free Spins, it’s $/€10.'
I won 8,58€. All fine. Nothing to cap at 10 bucks here. So...voiding everything AFTERWARDS but stating THIS in their mail...ummm?!

Now it seems, they void ANYTHING at any time, that you win AFTERWARDS, which in my view is 'free play'. IF I deposited 10 bucks of my own money in addition to that, they could void all my winnings and cap it at 10€, because of that Bonus terms-thing, that was there in the first place...oh...'part of your balance was the freespins winnings'? As the minimum withdrawal amount is 10 bucks, what am I supposed to do with the 8,58€ ANYWAY? As anything will be voided, if I try to play with it...now what's the point?

And NOW...guess what happened...after I got this mail, I checked my account...and the balance on it was 0. Yes, zero. Nada. They not only took the 150 bucks I accumulated , nah they even voided the 8,58€, they talked about in their email, which I could withdraw (haha...yeah, minimum withdrawal 10 bucks, hello betzest?!).

Now, I am not even thinking about getting ANYTHING from this company ( I know I won't after this experience), but this complaint and my review should be a warning sign to all customers, or those trying their 'bonuses'. DON'T get involved with them....there are so many other trustworthy places , who won't do stuff like this. It's not worth the time, money and effort, if they not only void EVERYTHING, but also their 10 Euro-we-cap-and-void-at-any-time-we-think-it's-ok-tactics is a shame for the industry, if you ask me. Cap the winnings and the cashout from the freespins at 10 bucks, yeah. That's ok. Or put some wager-requirements in place. But if you're lucky enough to win something afterwards and then cap it all, now that's fishy. Also...see their statement in the mail and what they did. Nothing to add there.

The ICING ON THE CAKE is the voiding of even the 8,58€, which shows at least to me, what kind of organisation this is.

Avoid them, if you can...I will post this as a review as well, I think it's a good way of helping others not to get involved with companies like these. The history on here shows a lot of complaints, something you won't see even with bigger operations out there. I guess I was lucky enough not to invest any money myself...just to find out after verifying my account, that they voided EVERYTHING.

'Hey, you can withdraw 8,58€, oh wait, the withdrawal limit is 10 bucks, oh wait, now we voided all of it, HAHA, best regards, betzest!'

I got screenshots, I got their mail...I have had some experiences good and bad, but something like this...nah.

Thx for reading to everyone and I hope you can draw your own conclusions if it's worth your time, money and effort.

Dear Sir, We are sorry for the inconvenience, however according to our rules, the maximum cash out from ANY NO DEPOSIT FREE SPIN win is 10€ https://prnt.sc/p7rv4l.You accepted those rules when you registered on the site and you knew very well that there was a max cap. Let me remind you that you Free Spin win was 8.58€ https://prnt.sc/p7s0cw and you carried on playing with that amount. We are obliged to give you the Free Spin and unfortunately not any cent more. Since you never deposited in our platform, the 10€ deposit is a rule and it's a must for account verification purposes. You were invited to deposit and then to cash out the whole amount of 18.58 €. Let me remind you that those 8.58€ weren't voided, but suppressed, and the finance department would add them back on your first cash out, as the minimum withdraw amount is 10€. As they already informed you about that. I am very sorry again for the misunderstanding Kindest regards, Casino Manager

user avatar

I really like the idea that every day of the week has different Bonus + Free Spins. There are also games like Viking or Narcos, two serials that I adore. Very happy with their service.

It would be great to have an erotic casino. If you had this option, your site would be perfect. Add Free Spins to other games as well. The rest is good.

Betzest Casino News

Read all news about Betzest Casino, check for updates and stay tuned for exclusive bonuses.

iSoftBet Games Are Now Available at Betzest Casino
Industry iSoftBet Games Are Now Available at Betzest Casino

iSoftBet has announced a new distribution deal as the online games supplier and aggregator, teams up with prominent casino and sportsbook operator Betzest.Big News for the PairAs a result of the new partnership, it now means that iSoftBet can integrate their online slots collection and boost the casino's current offering. The deal includes some of their most popular titles like Night Queen, Super Diamond WIld, Vegas High Roller, Euphoria, Lucky Stripes, their European Roulette table, and lots more!Operating under an MGA licence, players at Betzest Casino will now have access to an extended game portfolio thanks to the addition of popular titles from iSoftBet.This is just the latest on a string of commercial deals for iSoftBet. Other recent partnerships have seen the online games supplier expand their global footprint, cementing their name as a renowned games developer and content aggregator to the iGaming industry.“We have started the year strongly by signing several key strategic deals. Partnering with Betzest is another feather in our cap and we are excited to introduce our diverse and entertaining content to their player base”, said Lars Kollind, Head of Business Development at iSoftBet.Also commenting on their partnership, Marius Filip, Founder/CMO at Betzest, said: “We are happy to conclude another partnership, this time with leading casino provider iSoftBet. We have listened to our players and with this stunning addition, we strengthen our offering in priority markets.Filip added, “We trust that iSoftBet’s innovative and traditional themes, games and gamification features will play an important part in taking the Betzest casino to the next level. We are pleased to welcome them to the Betzest family and look forward to working with them closely for many years.”

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