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Betzest Casino

Player Rating 416 reviews
8.7/10
416 reviews
Complaint Response 53 complaints
2 days avg. 53 complaints
What we like
  • Multi-bilingual Live chat available
  • Multiple withdrawal methods
  • Mobile friendly design
  • Easy game filters
What we don’t like
  • Limited software providers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betzest Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betzest.com
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betzest Casino is an online casino where members will be able to enjoy a wide selection of games including slots, table games and sports betting. Players will be able to choose from a selection of gaming providers which include Microgaming, GameArt and Spinomenal. The site is available in several languages like English, Norwegian, Swedish and Finnish and the games can be played instantly through a web browser. Players can also enjoy their mobile casino. Betzest Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players or deposits from players residing in the United States. The full list of restricted countries can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before deciding to register here.

Mobile Gaming

The casino also boasts a number of mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.

Security and Fairness

When it comes to security members will be able to play with ease. The casino uses a high level of encryption services which has been verified by COMODO Limited to help protect players personal, financial and sensitive data.

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Betzest Casino. Learn more about complaints.

Show all complaints
Betzest Casino - Stalling my winning 33500 CAD
Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
staus Rejected
$33526.65
Betzest Casino - Betzest is making verification of my account impossible
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.
staus Resolved

Complaint Statistics

Resolved 49
Avg. Amount $ 1,779
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.7/10 416 reviews

Top reviews from our players

Find this online casino to be a simple and easy layout to maneuver and get to the games I like playing online.

I find their promotions, especially the wagering requirements awesome and supposedly the lowest in the industry.

I wasn’t particularly very fond of their logging in system.

Currently on my IPhone XR, on the website I find that after logging into my account, I noticed that sometimes I had to try to relog a bunch of times to stay logged in and continue playing.

Not a terrible feature and not something I have reported, I’m sure I’ll have more quirks eventually when I find them.

Today I want to say a few words about one of the best casinos in my opinion in the Runet segment and this is BETZEST casino. My acquaintance with him began thanks to a miracle bonus from ASKGAMBLERS to all AG coin friends! I was pleasantly surprised when I threw 150 + $ from a freebie at the time of full wagering, unfortunately, as usual, I played for the whole day and blew everything (((But to hold out all day on the no-deposit it already says a lot !!! Besides, the site is pleasantly designed that they tried and just a sea of ​​the most beautiful slots, as well as bonuses for every taste!

P.S who likes to play beautifully, you run into (Betzest) Good luck

To me betzest is one of the most underrated at the moment here in Germany. It offers a good amount of Casino games and the sports betting is a good option for Players.
The customer support (live chat) is friendly, but carefully! The reason I write this is that they want to have some personal (and legal) information about your account before they take any actions. Some Players might see it as an annoying thing, but I love to see personal data is protected by the support!

Actually there's no mobile access or no forwarding to this if I connect to the site by their regular URL. This could be a problem for users with smaller devices than a tablet.

Betzest casino is a place I discovered quite recently. I was reading the Askgamblers forum and noticed their thread where they were claiming to give out 50 free spins for Askgamblers members. I had no recollection of ever playing there so I thought why not? They run on Netent and few other softwares that I like and getting 50 free spins for nothing at all seems like a great way to try them out.

I checked out their website and tried to sign up yet it showed that the email address was already in use. As I mentioned before, I don’t remember signing up but I guess I have, so I tried to reset my password which worked out without any problems. Strangely enough when I checked my account and bonus history, I noticed that I hadn’t made any deposits or claimed any bonuses till now.

Anyway I reached out to the casino representative and gave them my username. It was late in the evening so I was pleasantly surprised when the representative replied early next morning. I was told to contact their support.

Long story short I talked to support and they added the spins. They were on the Victorious Max slot. At first I tried to look for the game on my mobile but couldn’t find it, yet I found it on the desktop version. Unfortunately most spins were dead and I ended up with a 3€ win which I quickly lost on Twin Spin.

All in all, I think Betzest is a decent casino with good game selection and nice customer support. I might try them out with a deposit but probably without a bonus as I think that the wagering requirements are a bit too high. If I do claim a bonus I choose ones with maximum of 40x bonus wagering requirements which unfortunately isn't the case when it comes to Betzest offering.

Dear Madam, Thank you very much for the kind words, We are pleased by the fact that you enjoyed playing in our platform. Regarding our wagering requirements, let us kindly remind you that all our bonuses, welcome and reload have a wagering requirements x35 bonus only, one of the lowest in the market. Once again thank you for your honest and professional review Kindest regards, Casino Manager

user avatar

On FIRST sight (but only on first) - great casino/bookmaker. Seems like they give out a lot of promotions, every day something new, seems like a lot of fun. But there's a catch!

The catch is - you are not allowed to participate in them! They are SUPER swift to exclude you from all the promotions they are offering. No reason what so ever! Attracting new customers with your offers is a great plan, yes. But how are you going to keep those same customers if after 5 days you exclude them from receiving any bonus or promotion ever again for no reason? Everybody will try Betzest, but nobody will stay, because you treat your customers badly. Very cheap move by Betzest - offering and enticing new customers with great action every day, only to exclude the now registered customer from playing the very same promotions they attracted him with.

I will tell my example, so everybody can draw conclusions about what kind of casino-bookmaker Betzest truly is:

I deposited 100 euros for their welcome bonus on 22.10.2019. I lost both my deposit and the bonus amount. Then on 24.10.2019 I took another bonus, deposit 300 euros for 300 euros bonus. I played that bonus since 24.10.2019 till 31.10.2019. I had some luck in the beginning, making those 600 (300+300) into 2200 pretty fast. But then I started losing, and I lost all my bonus amount - both the amount won and the amount given at start. I was left with 885 euros (300 deposit + winnings from my deposit 585 - both real money, I played them through the wagering requirement stated in the terms on their site). Then tonight I thought to try my hand at their Brazil league promotion, bet 10 get 5. I know a lot of people will be cheap, and put only 10 euros, just the minimum amount to unlock the freebet. But not me, no sir. I wasn't being a cheapskate - I bet 15 euros on a match I was fairly confident in, but since I do not know the league very well, I kept the stake low. So I place the bet, and in the terms it says I should receive my 5 euro freebet automatically. However 15 minutes pass and nothing is happening. So I contact support about it and they tell me I am excluded from all promotions and bonuses for forever??? Why? What did I do wrong? They just keep repeating that I am excluded. "Company's decision" they say. Nice. Very nice move by Betzest. Sublime. When I ask: "why then didn't you notify me about the exclusion?" Are you waiting for me to lose all my money first before I discover that I am excluded from bonuses? Then the agent by the name Dajana replies: "We will make sure to not send you any promotion again!" Is that a joke she is trying to make? Does she think she sounds funny? Is that the way you treat you customers, with mockery? I didn't even won a great deal of money, about 500 euros net profit. Are winners not welcome on Betzest? You aim to be the new name on the market, and you are excluding people over 500 euros profit? Plus I didn't even try to withdraw that money. Who knows - maybe I would've lost it, both the amount won and my deposit. But the loss is yours.

After seeming like the new best site on the market, offering a great deal of fun and action, a huge disappointment followed.
1/10 stars.

Dear Sir, We are very sorry for the inconvenience and we understand your frustration. First of all this is a sportsbook matter, while AskGamblers is a casino related page, but nevertheless, i investigated the case right away. It seems that in your case the participation in promotions is restricted and the main reason is related to the bonus betting patterns. The risk department answered that bonuses are intended for recreational players and/or as tokens of appreciation to our customers and we therefore reserve the right to restrict eligibility to participate in all or part of any Bonus. In our general T&C's we state that ( https://www.betzest.com/contents/promotions-general- rules#modal_166 ) we reserve the right to disqualify any player from any promotion if evidence of abuse or fraud is found. In the event of any dispute, management's decision will be considered full and final. We are again very sorry for the inconvenience Kindest regards, Casino Manager

user avatar

I like the bonuses.
This is one of the leading casinos on the market, quick withdrawals, a large selection of games, slots, deposit bonuses also. Casino Betzest will be the best in ask gamblers.

A very tempting no deposit 50 free spins no wager welcome bonus on halloween jack just by registering an account.
Also a very nice 200% first deposit bonus, not bad.

Some current (paid?) reviews are almost identical so I call obviously fake.
Wagering requirements on first deposit bonus is a solid 50x which is awfully steep.

Dear Sir, Thank you for your review. Regarding the identical reviews, we encourage any player who participates in our promotions to rate us and write a review in AskGamblers if they liked the services in our platform, but this is not a condition to get free spins or participate in any promotion whatsoever. If they copy reviews, this certainly cannot be our fault. We don't engage in such malpractices such as paid reviews, but it is outside our sphere of competence to remove those reviews from this site as you already should know. Regarding the wagering requirements, let us remind you that all our casino bonuses, Welcome and Reloads have a wagering x35 which is currently one of the lowest in the market. Having said that, we encourage you to be part of our platform where everyday there is something special waiting for our players Thank you once again for your review Kindest regards Casino Manager

user avatar

In general, they have good variety of bonuses and every day there is something going on in terms of entertaining the player. The withdrawal time is correct and the support is very helpful. Also, the selection of games is very good.

I like the bonuses. This is one of the leading casinos on the market, quick withdrawals, a large selection of games, slots, deposit bonuses, also and without, casino Betzest will be the best in ask gamblers.

Betzest has a wide variety of sports events and also tons of casino slots available to play. In general they have good variety of bonuses and every day there is something going on in terms of entertaining the player.

The sports section could be structured a little bit better, for example: Events today, last minute events, highlights, something like that. Not a dealbreaker, but there are better bookies on the market.

Betzest Casino News

Read all news about Betzest Casino, check for updates and stay tuned for exclusive bonuses.

iSoftBet Games Are Now Available at Betzest Casino
Industry iSoftBet Games Are Now Available at Betzest Casino

iSoftBet has announced a new distribution deal as the online games supplier and aggregator, teams up with prominent casino and sportsbook operator Betzest.Big News for the PairAs a result of the new partnership, it now means that iSoftBet can integrate their online slots collection and boost the casino's current offering. The deal includes some of their most popular titles like Night Queen, Super Diamond WIld, Vegas High Roller, Euphoria, Lucky Stripes, their European Roulette table, and lots more!Operating under an MGA licence, players at Betzest Casino will now have access to an extended game portfolio thanks to the addition of popular titles from iSoftBet.This is just the latest on a string of commercial deals for iSoftBet. Other recent partnerships have seen the online games supplier expand their global footprint, cementing their name as a renowned games developer and content aggregator to the iGaming industry.“We have started the year strongly by signing several key strategic deals. Partnering with Betzest is another feather in our cap and we are excited to introduce our diverse and entertaining content to their player base”, said Lars Kollind, Head of Business Development at iSoftBet.Also commenting on their partnership, Marius Filip, Founder/CMO at Betzest, said: “We are happy to conclude another partnership, this time with leading casino provider iSoftBet. We have listened to our players and with this stunning addition, we strengthen our offering in priority markets.Filip added, “We trust that iSoftBet’s innovative and traditional themes, games and gamification features will play an important part in taking the Betzest casino to the next level. We are pleased to welcome them to the Betzest family and look forward to working with them closely for many years.”

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