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Betzest Casino

Player Rating 416 reviews
8.7/10
416 reviews
Complaint Response 53 complaints
2 days avg. 53 complaints
What we like
  • Multi-bilingual Live chat available
  • Multiple withdrawal methods
  • Mobile friendly design
  • Easy game filters
What we don’t like
  • Limited software providers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betzest Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betzest.com
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betzest Casino is an online casino where members will be able to enjoy a wide selection of games including slots, table games and sports betting. Players will be able to choose from a selection of gaming providers which include Microgaming, GameArt and Spinomenal. The site is available in several languages like English, Norwegian, Swedish and Finnish and the games can be played instantly through a web browser. Players can also enjoy their mobile casino. Betzest Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players or deposits from players residing in the United States. The full list of restricted countries can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before deciding to register here.

Mobile Gaming

The casino also boasts a number of mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.

Security and Fairness

When it comes to security members will be able to play with ease. The casino uses a high level of encryption services which has been verified by COMODO Limited to help protect players personal, financial and sensitive data.

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Betzest Casino. Learn more about complaints.

Show all complaints
Betzest Casino - Stalling my winning 33500 CAD
Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
staus Rejected
$33526.65
Betzest Casino - Betzest is making verification of my account impossible
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.
staus Resolved

Complaint Statistics

Resolved 49
Avg. Amount $ 1,779
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.7/10 416 reviews

Top reviews from our players

I really like both casino and betting parts in this casino, everything is good quality, many games, so many different options to bet on sports, I like it a lot. Design is perfect, not overdone, but very noticeable. One thing, the website lags almost all the time before you actually get into the game, kinda weird. Other than that very cool place!

I really like both casino and betting parts in this casino, everythign is good quality, many games, so many different option to bet on sports, I like it a lot. Design is perfect, not overdone, but very noticable. One thing, the websites lags almost all the time before you actually get into the game, kinda weird. Other then that very cool place!

I like the design and the interface of the casino and also I like how many games it can provide to an user.
Plus their site is easy to handle. Also the bonuses they offer are really good and sometimes they allow you to witdraw even with not so much gains.

I do not like that they do not have 24/7 support, and that is something really important for an online casino. Plus even though they have a nice and easy-to-handle site, it hangs on some games and in some parts of their site.

I loved the interface, the colors and the great number of games that you can choose from. I've liked the easy navigation saying this from a newbie's point of view haha.

I had some issues that I needed help from and sadly I found out that there wasn't the 24/7 chat support that I am used to when I play online. I strongly recommend the casino to put 24/7 chat support.

I signed up on Betzest casino when I was hunting for no deposit bonuses. They were giving €5 no deposit bonus on sign-up and I took it. Betzest casino operates with an MGA license and is owned and operated by Betomall ltd. The casino has a very simple design and you can navigate through the entire website without any hassle. The casino has a sign-up process which can be completed in under a minute and after you verify your mobile number the no deposit bonus of €5 will be added to your account. The casino offers you to play in 9 currencies which are South African Rand, USD, INR, BRL, Indian Rupee, EUR, NOK, CAD and AUD. The casino ahs more than 10 deposit method for each currency and the minimum and maximum deposit and withdrawal amount is €10.

Betzest casino has 16 slot providers which come together to give you more than 1300 slots. The casino directory includes slots from BTG, Netent, Pragmatic Play, Play’nGo, Microgaming, Yggdrasil and a few other providers. Apart from the slots the casino also has a great live casino and table game section. The sports section of the casino has some great odds for more than 20 sports and e-sports. The casino had a promotion offer until recently but they decided to change and will be coming with a new offer pretty soon. When I contacted the live chat, they said and I quote “At the moment our promotions are not available. We are working on our bonus strategy, stay tuned for new bonuses.”

The casino has an excellent support staff which is available to you from 8AM GMT until 10Pm. They handle all your cases professionally and you can also contact them via email.
So far, my experience has been great at this casino as I have only deposited around €150 at the casino and my total profit is around €600. My deposits have been really small at the casino. I have always received my funds in under 5 minutes of requesting my cash out.

I actually liked how easy it was to navigate the site. They also have lots of games and they also have a sportsbook so it's pretty convenient for sports lovers like me. It's actually not that bad since they also have lots of slot games but it's also not that perfect for me.

Actually, I saw a lot of lapses on the site even though it worked well for me. At first I was really impressed about the fact that they have a live chat support.
However, I was badly disappointed when it turned out that it was not available 24/7. I didn't like that at all.

They really do have a cute user interface! Well compared to other sites I’ve been to. You can also easily navigate the site without getting lost. The best thing is that there are a lot of slot games to choose from, which is categorized based on its game provider.

I do not think that there is a con when it comes to playing with Betzest. Honestly, there are a lot of new interesting games that I haven’t seen on other sites. I just hope that they add more games.

When you start reading this review, start from what I dislike. With casino I am totally fine. But I had a problem with sportsbook, so I will bring it here. Anyway their support told me that I had to go back to my normal ip med norsk as I firstly registered and provided my information. Anyway this was frustrating a lot for me. Because I am the same customer and I want to play in both sports and casino. I will give very good review because I got plenty of bonuses during Christmas time and now they have many more. Another time for something similar, they gave a goodwill gesture bonus, so was very nice of them, they hear my concerns

I didn't like that when I accessed their site from german ip, they do not accept me to place a bet sportsbook. I am the same person and I provided to support my user and verified and told me ok, but when the system reads that I am from german, do not accept me in sportsbook.

Great site. Verification is super fast. Loads of game providers. No fuss with withdrawals. Approved and sent within a few hours. I never ask for bonus, so that I don't know about. Everything runs smoothly, so I have not had any need for support, but I bet they are great in that department as well. And of course, the layout is great.

Nope. Nothing to dislike so far. Some games do not work, but that is not the casino's fault, rather than the rules of my country. And I will not make something up. But I will re-visit the question if given a reason.

Like a good bonus system. Special rewards and presents are really cool. Plus they have a lot of games. Casino customer service is good and fast. Thanks

I am new to this casino it will be unfair to unlike something seems to be good just need to get my luck and win from there will know if there is any issue with it.

Betzest Casino News

Read all news about Betzest Casino, check for updates and stay tuned for exclusive bonuses.

iSoftBet Games Are Now Available at Betzest Casino
Industry iSoftBet Games Are Now Available at Betzest Casino

iSoftBet has announced a new distribution deal as the online games supplier and aggregator, teams up with prominent casino and sportsbook operator Betzest.Big News for the PairAs a result of the new partnership, it now means that iSoftBet can integrate their online slots collection and boost the casino's current offering. The deal includes some of their most popular titles like Night Queen, Super Diamond WIld, Vegas High Roller, Euphoria, Lucky Stripes, their European Roulette table, and lots more!Operating under an MGA licence, players at Betzest Casino will now have access to an extended game portfolio thanks to the addition of popular titles from iSoftBet.This is just the latest on a string of commercial deals for iSoftBet. Other recent partnerships have seen the online games supplier expand their global footprint, cementing their name as a renowned games developer and content aggregator to the iGaming industry.“We have started the year strongly by signing several key strategic deals. Partnering with Betzest is another feather in our cap and we are excited to introduce our diverse and entertaining content to their player base”, said Lars Kollind, Head of Business Development at iSoftBet.Also commenting on their partnership, Marius Filip, Founder/CMO at Betzest, said: “We are happy to conclude another partnership, this time with leading casino provider iSoftBet. We have listened to our players and with this stunning addition, we strengthen our offering in priority markets.Filip added, “We trust that iSoftBet’s innovative and traditional themes, games and gamification features will play an important part in taking the Betzest casino to the next level. We are pleased to welcome them to the Betzest family and look forward to working with them closely for many years.”

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