Betzest Casino Complaints
Betzest Casino Complaint Stats
Resolved
49 / 50
Avg. Amount
$1,779
Avg. Complaint Duration
5 days
Avg. Response Time
2 days
Delayed Payment and Restricted to create ticket or chat
Resolved
€50
I have had one pending withdrawal for a while I see is still pending, no way that I create ticket to support it appears to be "restricted to create a ticket" !! No live chat to ask them and no way also to send them emails. Gmail tell me that their support email doesn't exist or rejects my email so what's happening with this casino I don't know?
Resolved
Support closed and cannot be reached, balance active
Unresolved
€2,830
I opened an account about 1 week ago. Deposited 100 Euros and my current balance is now 2829,74 Euros.
I tried 2 verify my account but when I uploaded the required documents, I was told that there was a technical issue and I should contact the support line. I reached the live chat and was here asked to attach the documents to them and they would forward it to the financial department.
The day after I was unable to reach the live chat. It seems to have been shut down, and I cannot reach it from device or computer, logged in or not. The support mail registered on the site is [email protected], but it is not possible to write to this address as it does not exist. I also tried to send a mail to the support group when I was logged on the site, but it now say that I have been “restricted fro creating a ticket”.
It seems very suspicious that I am able to reach the live chat one day and the all of a sudden all contact is impossible.
I hope you can help me
Unresolved
Neverending verification
Resolved
€6,965
Hi. I have tried to verify my account with betzest since October of 2021. They have dragged it out and out. When I tried to withdraw again today they responded with rejection the withdrawal and "The documents and account are under review. Your account is being checked by our sportsbook risk team. You will be notified of the latest news." This is the same message I received when sending a withdrawal request 24.03.2022. I have sent them all requested documents months ago. I hope askgamblers can help me here.
Resolved
Game stuck after losing almost $2,000 and they won't help
Resolved
$512
I was playing Rome: Caesars Glory.
I put about $ 2000 in it when I finally got the bonus game, the game suddenly turned off there is no communication with betzest, instead of chat it sounds like a machine.
not only that, this game allows you to collect caesars which give you an extra bonus and I almost had 275 collect on a bet of $ 8-10 which will generate any win, i add photos and answer betzest.
I try opening this game on betzest from 10 different devices, searches etc nothing works.
lays that they are waiting for a response from the playson, they did not contact them at all, today they send email game works fine that's not work at all on my account!!
Resolved
Stalling my winning 33500 CAD
Rejected
$33,527
Hello Askgamblers Team
Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .
I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .
They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .
Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .
Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .
Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.
I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )
Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .
I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .
I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .
so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .
The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .
I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .
Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .
I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .
Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .
I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .
They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .
Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .
Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .
Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.
I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )
Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .
I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .
I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .
so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .
The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .
I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .
Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .
I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .
Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
Rejected
Delaying payment and verification
Resolved
€1,000
HI!
Betzest casino is delaying my payment and the verification process. First time I tried to withdraw 18.4.2021 and immediately got an email stating that I need to send a bank invoice containing payments to betzest finance team ([email protected]). Understandable so i sent them.
After this I wait 6 days without response so I decide to send a chat through their site asking about the verification and they just boldly answer "please wait for response" and closed the chat. 2 days go by and I get an email stating again that I need to send a bank invoice AND a selfie of me holding my drivers's license and a piece of paper writing BETZEST with the current date in it. Sooo I did that and got a response that the verification is on its way...
All this trouble and wait have taken 9 days now, and I still haven't got my 1000€ withdrawal back.
Resolved
EcoPayz withdrawal impossible, support not helping
Resolved
€250
They are making problems with the withdrawal of funds. Verified account, payment made by Ecopayz. I have been trying to withdraw funds to Ecopayz since April 18 and keep getting an error. Support still promises to fix the problem and wait patiently but nothing changes. In the chat, all they say is that the matter has been transferred to some department and that's it.
All necessary documents and screenshots have been sent.
Resolved
Betzest is making verification of my account impossible
Resolved
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.
What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).
Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.
This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.
You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.
I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.
As a casino I don't have any complaints about them but this verification process has made me so stressed out.
What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).
Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.
This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.
You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.
I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.
As a casino I don't have any complaints about them but this verification process has made me so stressed out.
Resolved
No withdrawal methods available
Resolved
€2,796
I've been trying to withdraw from my account for over 1 week. Initially it was refused because they said that the neteller was unavailable, then I asked for an alternative to withdraw they say that all forms of withdrawal are unavailable, but continue to accept deposits in those same forms.
I have € 2796 in balance, being unable to make withdrawals since 1 week, the department says it will resolve the matter but they don't say anything, and when I go to the chat the answer is always the same that I have to wait for.
I do not think it is moral to accept deposits but to reject payments by any method.
This is my problem, I can't withdraw in any way.
Resolved
2751e stuck because of software glitch
Resolved
€2,751
Hi, I redeemed a bonus on Betzest and completed it according to the terms more than two weeks ago. However, the money got stuck as bonus money and I can’t withdrawn it.
Chat support says this is a software bug and promised that someone would be in contact with me by email. However I have not received any response or even a possible timetable for remedying the matter. When trying to send them email I always receive a reply that says I should contact chat support (who always says that someone will contact my by email).
It's now over 2 weeks since I contacted them first time of this matter.
Could you help me?
Chat support says this is a software bug and promised that someone would be in contact with me by email. However I have not received any response or even a possible timetable for remedying the matter. When trying to send them email I always receive a reply that says I should contact chat support (who always says that someone will contact my by email).
It's now over 2 weeks since I contacted them first time of this matter.
Could you help me?
Resolved
Delaying payment and being difficult
Resolved
kr16,763
I have had winnings of 16 762.50NOK on betzest since 11/02-20. I have sent them all kinds of documentation, I even went to the bank twice and got dated, stamped and signed documents for them. Which they did not approve. I have over 40 e-mail correspondences back and forth with them. Their finance department finally approved me to cashout on 20/03-20 using skrill, which is what I used to deposit money. It turns out cashout does not work. I email finance again, and they say they are having trouble with their e-wallets. They offer me to withdraw using bank transfer, and if not I will get notified when their e-wallets are up and running again. This happened on 23/03-20. I e-mailed them again one week later, on 30/03-20 asking if it was fixed and got no reply. Two days later i wrote another e-mail which they replied to, saying that it’s still not fixed and that they can not give a timeframe for when it will be fixed. It is now 13/04-20 and they have still not managed to fix the problem with their e-wallets?
According to money laundering law the cashout should be made with the same method used when depositing money.
According to money laundering law the cashout should be made with the same method used when depositing money.
Resolved
Delayed payment for long time
Resolved
€4,000
Hello,
After my account was verified i have tried to withdrawal without any succes.
After trying they sent me email (23.3.20) telling that their e-wallet withdrawl is not working and asked me to send bank details for bank withdrawl, and so i sent withdrawl request 4 000€ of 10 430€ i had (26.3.20.)
And after that all they answer is please wait and online support cant help. They also do not answer my question if e-wallets are available now as i would prefer to withdrawl there anyway.
I have not received any good answers and would like to ask your help, thank you.
After my account was verified i have tried to withdrawal without any succes.
After trying they sent me email (23.3.20) telling that their e-wallet withdrawl is not working and asked me to send bank details for bank withdrawl, and so i sent withdrawl request 4 000€ of 10 430€ i had (26.3.20.)
And after that all they answer is please wait and online support cant help. They also do not answer my question if e-wallets are available now as i would prefer to withdrawl there anyway.
I have not received any good answers and would like to ask your help, thank you.
Resolved
No withdrawal for 3 days
Resolved
€2,120
Hello,
To start, I want to say that I liked playing betzest, and I did not want to write a complaint here
I have tried to withdraw my funds 2120 euro. Betzest cancelled my withdrawal requests several times because of technical issues and told me that I'm able to withdraw soon and they will inform me via email.but I have to write to them first. I made a deposit by neteller.betzest offers withdrawal via muchbetter or bank transfer for me, but I explained to them why these methods are not suitable for Russian residents. I invited them to withdraw money on ecopayz or neteller
To start, I want to say that I liked playing betzest, and I did not want to write a complaint here
I have tried to withdraw my funds 2120 euro. Betzest cancelled my withdrawal requests several times because of technical issues and told me that I'm able to withdraw soon and they will inform me via email.but I have to write to them first. I made a deposit by neteller.betzest offers withdrawal via muchbetter or bank transfer for me, but I explained to them why these methods are not suitable for Russian residents. I invited them to withdraw money on ecopayz or neteller
Resolved
Withdraw has been cancelled several times
Resolved
€1,938
Hello,
I have tried to withdraw my funds (1938.00€) since December 2019. At first Betzest cancelled my withdrawal requests several times because of technical issues and told me that I'm able to withdraw soon and they will inform me via email. I never got any emails about it and then all the withdrawal methods were unavailable. I think I have waited long enough and I still can't withdraw my funds to my bank account or via credit which I used to deposit. Customer support has been useless for solving this withdraw problem.
So, all I want is to make successfull withdraw to my bank account because it has been impossible over month and I have provided all needed documents which has been approved.
I have tried to withdraw my funds (1938.00€) since December 2019. At first Betzest cancelled my withdrawal requests several times because of technical issues and told me that I'm able to withdraw soon and they will inform me via email. I never got any emails about it and then all the withdrawal methods were unavailable. I think I have waited long enough and I still can't withdraw my funds to my bank account or via credit which I used to deposit. Customer support has been useless for solving this withdraw problem.
So, all I want is to make successfull withdraw to my bank account because it has been impossible over month and I have provided all needed documents which has been approved.
Resolved
30 days waiting for the withdrawal of funds
Resolved
€1,011
Hello!
I’m tired of enduring such treatment of clients from this casino. I can’t get my money for almost a month (a month!) Just because a license is being received.
I consider this attitude to the players to be absolutely unacceptable and I demand that measures be taken so that this company begins to solve this problem faster.
I needed money for the New Year - I did not receive it.
I needed money for Christmas - I did not receive it.
At the moment, it is impossible to withdraw funds to a single payment system.
Awful attitude towards customers.
How can I change my bills for so long ???
When will I get my money???
Dear Askgamblers, please help!
Resolved
No Pay Out Options
Resolved
€1,000
Dear Sir or Madam,
My Issue belongs to the pay out methods on betzest.
I would like to do pay out, but since december there are no options to do a payout.
No Visa
No Mastercard
No Netteller
No Skrill
Nothing.
The support said there is an update but i cant imagine its been running for over 1 month....
Maybe you can help me
Thanks in advance
My Issue belongs to the pay out methods on betzest.
I would like to do pay out, but since december there are no options to do a payout.
No Visa
No Mastercard
No Netteller
No Skrill
Nothing.
The support said there is an update but i cant imagine its been running for over 1 month....
Maybe you can help me
Thanks in advance
Resolved
No withdrawal methods
Resolved
€2,249
I made deposit 31/12/2019, used welcome bonus and wagered. I tried play 1 spin immortal romance slot and got error and my spin and welcome bonus got stuck, 3/1/2020 i informed chat and they said they contact provider to fix it, finally 10/1/2020 its fixed and they say my bonus is not active anymore. But now i cant withdraw because there is no withdraw methods (same problem as earlier complaints) so i post this to get it fixed faster as i can see someone been waiting really long and i don't understand how it is possible take this long.
My account is verified( i send all needed documents)
My account is verified( i send all needed documents)
Resolved
Withdrawal requests keeps getting DELAYED
Resolved
kr72,800
The total amount of the withdrawal NOK72800. I deposit with Skrill & VISA, withdraw the same method Skrill and visa. Account verified. Under the terms and conditions withdrawal takes 1 business day, (usually 1-30min). They have 1000 € withdrawal limit. The first withdraw has been made 04.01.20. Has yet not been paid. Hope that this chain help speed up payment of the money. I have to withdraw money in EIGHT parts.
Before the withdrawal were superfast, but lately there have only been issues!! Something new everything and they keep postponing, and right now they do not have any resolution date for these issues. How long do I need to wait? The customer service keeps saying that they will update me, but never does! I really hope they start paying out soon!
when trying to withdraw with skrill, I receive an error saying that I do not have enough money?! Visa withdrawals gets declined after some hours, stating that this method is unavailable.
all documents attached.
Before the withdrawal were superfast, but lately there have only been issues!! Something new everything and they keep postponing, and right now they do not have any resolution date for these issues. How long do I need to wait? The customer service keeps saying that they will update me, but never does! I really hope they start paying out soon!
when trying to withdraw with skrill, I receive an error saying that I do not have enough money?! Visa withdrawals gets declined after some hours, stating that this method is unavailable.
all documents attached.
Resolved
Withdrawal methods not available for days
Resolved
€2,500
I have the same problem like other had before on this casino.
On 24th december i claimed a 200% christmas bonus (deposit with ecoPayz) from Betzest and managed to fully wagered it on 27th of december and have 2.500€ in my account.
Then I want to withdraw but it did not work. I wrote to live support and they told me that there are some technical issues with ecoPayz. I should wait some time and try it later.
I tried again on 28th december and it was still not working. Now they told me that there is a technical issue with all withdraw providers and they will send me a mail when the problem is solved. I dont got any mail from them. Then I tried again on 29 december and it was still not working. They told me that there is an system update running for all withdrawal methods.
The live support and the finance department (via mail only) say that to me. I really cant believe that this will take so long, because there must be so many customers that are waiting for their money now. And by the way, there is no mention of any update on the casino website. I can not see a end of the situation, the casino support and financial service have been friendly to me and said every time that I will be notified by mail when the methods are available but i dont recieve any mail with a sloved problem.
I really want to get my legitimate winnings that i wait for now 8 days, which are 2.500 EUR. Please help AskGamblers.
On 24th december i claimed a 200% christmas bonus (deposit with ecoPayz) from Betzest and managed to fully wagered it on 27th of december and have 2.500€ in my account.
Then I want to withdraw but it did not work. I wrote to live support and they told me that there are some technical issues with ecoPayz. I should wait some time and try it later.
I tried again on 28th december and it was still not working. Now they told me that there is a technical issue with all withdraw providers and they will send me a mail when the problem is solved. I dont got any mail from them. Then I tried again on 29 december and it was still not working. They told me that there is an system update running for all withdrawal methods.
The live support and the finance department (via mail only) say that to me. I really cant believe that this will take so long, because there must be so many customers that are waiting for their money now. And by the way, there is no mention of any update on the casino website. I can not see a end of the situation, the casino support and financial service have been friendly to me and said every time that I will be notified by mail when the methods are available but i dont recieve any mail with a sloved problem.
I really want to get my legitimate winnings that i wait for now 8 days, which are 2.500 EUR. Please help AskGamblers.
Resolved
Denied bonus and denied withdrawal
Resolved
€119
At the beginning of December I received a personal 200% Bonus offer from Betzest. I made a 100 euro deposit and tried to claim my bonus, but was denied because of "management decision". After not receiving the bonus, I bet the whole deposit and won. Since then I have been trying to withdraw my winnings, but has been denied 6 times. First by asking me to send "a selfie holding your ID Card or Passport", which I did. After that they said that Visa withdrawals are unavailable, and asked me to make an additional Skrill deposit, and then a new Skrill withdrawal for the whole amount. Now, after jumping trough all these hoops, they are saying that because of technical problems, my withdrawal still can't be processed. It's been 17 days since my first withdrawal attempt and I still haven't gotten my money.
Resolved
Withdrawal cancelled several times
Resolved
€1,000
I claimed a 200% Christmas bonus from Betzest on 18 December and fully wagered it.
Then I made a withdrawal request for 1000 EUR, but it was soon cancelled by the casino saying that the withdrawal method (Apcopay Visa Withdraw) wasn't available at that moment.
Then I tried again on 19 December, and the same happened, this time saying there is a "technical issue". Then I tried again on today 20 December and the withdrawal was cancelled again.
I made a small deposit with Skrill in order to withdraw my money to Skrill, but that method doesn't work.
The customer support as well as the finance department say that there is an update going on with the withdrawal system and all withdrawal methods are unavailable. How can this be? There is no mention of any update on the casino website, so I assume there are A LOT of Betzest players at the moment who are not getting their money. And there is no end in sight for the situation, the casino representatives have only said (they have been friendly) that I will be notified by mail when the methods are available.
I would like to get my legitimate winnings, which are approx 2000 EUR in whole. But the disputed amount is 1000 EUR because that is the max amount for a single withdrawal. Please help AskGamblers.
Then I made a withdrawal request for 1000 EUR, but it was soon cancelled by the casino saying that the withdrawal method (Apcopay Visa Withdraw) wasn't available at that moment.
Then I tried again on 19 December, and the same happened, this time saying there is a "technical issue". Then I tried again on today 20 December and the withdrawal was cancelled again.
I made a small deposit with Skrill in order to withdraw my money to Skrill, but that method doesn't work.
The customer support as well as the finance department say that there is an update going on with the withdrawal system and all withdrawal methods are unavailable. How can this be? There is no mention of any update on the casino website, so I assume there are A LOT of Betzest players at the moment who are not getting their money. And there is no end in sight for the situation, the casino representatives have only said (they have been friendly) that I will be notified by mail when the methods are available.
I would like to get my legitimate winnings, which are approx 2000 EUR in whole. But the disputed amount is 1000 EUR because that is the max amount for a single withdrawal. Please help AskGamblers.
Resolved
Withdraw declined
Resolved
€2,000
at first I really liked everything. beautiful interface, nice limits. but as soon as I won, problems began with the withdrawal of money.after I had 3500 euros in my account, they sent me an email stating that I could no longer play in betzest and asked to withdraw funds.I was able to withdraw 2,000 euros, and then the problems began. the cash balance is not displayed to me. every time I create a request for payment, they cancel it, referring to the fact that they have problems with electronic wallets.I ask for help to withdraw the cash balance from my account. screenshots of correspondence and transaction history in attach
Resolved
Withdrawal problem with bonus wrongly active
Resolved
€1,059
Hello. I created an account at Betzest Casino, took the casino welcome bonus and managed to wager it with some decent winnings. Unfortunately I can't withdraw my winnings of 1058,58 EUR because the casino system says that I still have an active bonus - which I don't, I have wagered it. The customer support keeps telling me that the technical department is working on fixing this, but nothing happens. I just get the same reply every time I ask. Now it is Friday and I've been waiting since Wednesday this week to be able to make a withdrawal request. Please help me, AskGamblers, to get my legitimate winnings.
Resolved
Skrill withdrawal delayed once again
Resolved
€10
I submitted a withdrawal request on 15-06-2019, asking betzest for withdrawal of 10€ to my skrill. I already before did fill a complaint with them, got paid, but now with this second withdrawal im having the exactly same issue with withdrawal.
I'd like to request betzest disable skrill deposits before they fix this issue permanently. If you are not able to send withdrawals via skrill, it is not right to allow deposits either.
I'd like to request betzest disable skrill deposits before they fix this issue permanently. If you are not able to send withdrawals via skrill, it is not right to allow deposits either.
Resolved