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Betzest Casino

Player Rating 416 reviews
8.7/10
416 reviews
Complaint Response 53 complaints
2 days avg. 53 complaints
What we like
  • Multi-bilingual Live chat available
  • Multiple withdrawal methods
  • Mobile friendly design
  • Easy game filters
What we don’t like
  • Limited software providers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betzest Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betzest.com
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betzest Casino is an online casino where members will be able to enjoy a wide selection of games including slots, table games and sports betting. Players will be able to choose from a selection of gaming providers which include Microgaming, GameArt and Spinomenal. The site is available in several languages like English, Norwegian, Swedish and Finnish and the games can be played instantly through a web browser. Players can also enjoy their mobile casino. Betzest Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players or deposits from players residing in the United States. The full list of restricted countries can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before deciding to register here.

Mobile Gaming

The casino also boasts a number of mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.

Security and Fairness

When it comes to security members will be able to play with ease. The casino uses a high level of encryption services which has been verified by COMODO Limited to help protect players personal, financial and sensitive data.

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Betzest Casino. Learn more about complaints.

Show all complaints
Betzest Casino - Stalling my winning 33500 CAD
Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
staus Rejected
$33526.65
Betzest Casino - Betzest is making verification of my account impossible
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.
staus Resolved

Complaint Statistics

Resolved 49
Avg. Amount $ 1,779
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.7/10 416 reviews

Top reviews from our players

I like their variety of games and bonuses. They have a very good customer care service. They have very good promotions. I like this new casino. They have a variety of games, and terms and conditions for the bonuses are OK......

There are games who doesn't support playing with bonus. We have faced some problems with different providers. The wagering of the bonus is very difficult to be completed in casino!!!! Bonuses should be activated automatically so I won't have to contact with support every time.

Good platform, fast loading of slots games and blackjack. From my experience, payments were done almost immediately. They support different currencies.

German not supported, hope they fix soon. They communicate in english, but german would be great for us, maybe even if they had a phone number on the site.

I took advantage of the reload bonus; they have reasonable wagering conditions. The variety of games it was OK. Overall this new casino it's fine. They asked me to comment on this forum if I was satisfied.

They do not have a good variety of live casino. The email subscription is a bit annoying because I don't like to get my inbox full of their offers, so again I am kindly asking you to stop sending so many emails. I can check your offers by myself.

Dear Sir, Thank you very much for you kind words, We appreciate it The live casino section very soon will be updated with many other top vendors like Evolution gaming, Lucky Streak and NETENT LIVE. As for the offers, we will make sure that our newsletter won't bother any further Thank you again, Kind regards, The casino team.

user avatar

Enjoyed some free spins from the promotional offer on another forum and was asked to write a review here. The welcome offer and the everyday offers are very fun and entertaining.

There are many vendors which don't work from Australia. Many of the games won't accept free play anyway. Slots take too much time to load The rest is pretty good.

Very happy with their service. The new offers and bonuses are very inviting and entertaining. I was invited to write a review here and it's the first time in this blog too.

The slots are sometimes running slow and there is not much variation in the live casino section. The casino bonuses doesn't work automatically. New withdrawal methods should be added.

Dear Sir, Thank you very much for you kind words, We appreciate it The live casino section very soon will be updated with many other top vendors like Evolution gaming, Lucky Streak and NETENT LIVE. We are working also on the bonus automation issue, Thank you again, Kind regards, The casino team.

user avatar

Just enjoyed 50 free spins from their campaign on another forum. The support is quite professional and it's easy to get the free play no deposit bonus.

I don't find many negative things to complain about. The live casino section should be more completed with vendors and games but th promotional offers are very good.

Dear Sir, Thank you very much for you kind words, We appreciate it The live casino section very soon will be updated with many other top vendors like Evolution gaming, Lucky Streak and NETENT LIVE. Thank you again, Kind regards, The casino team.

user avatar

The offers are very interesting and the support is quite helpful. The free play no deposit bonus is very easy to get and also the free spin offers are quite good.

The waiting withdrawal time is the top negative side. I had to wait more than three days to get my money back. Slots take to long to load for some provider.

Dear Sir, Thank you very much for your review. We are trying to improve constantly and further optimize the user experience. Kind Regards, The casino team

user avatar

The new welcome offers and bonuses are very inviting. The wagering requirements are X25 and this is not bad from the players perspective. Also they have everyday promotional offers, The site is good and the live support is very helpful.

The variety on the live casino section is no the best. They have only two live games vendors and there is no promotional offers for the live casino part.

Dear Sir, Thank you very much for the kind words. We will improve our offerings very soon in the live casino section Kindest regards The casino team

user avatar

July 11, 2018: 10pm GMT:
Signed up for the $5 no deposit bonus to test out the site. After registering, I found myself unable to verify my phone number in Canada which was required to be able to receive the No deposit offer so I opened live chat. Live chat was offline, so I left an offline message explaining the situation and waited for a reply.

July 12, 2018 9am
Support replies, I explain again the situation, they ask that I try again> Second attempt fails, support informs me it will be sent to security department and they will contact me once they have resolved the situation.

July 31st 2018.
No Further contact from Betzest, email arrives promoting the $5 offer.

Sept. 22nd 2018.
After learning from a forum that the problem had finally been corrected I return to betzest and site verifies my phone number, need to send message to support to claim the deposit.. Offline again as they only work 9am-12am.

Sept. 23rd 2018:
9am(ish) Bonus is credited, gone in a flash. Not overly impressed I believe that is the end of my dealings with Betzest.

June 19th 2019: Noon(ish),
Betzest posts in forums on Ask Gamblers promoting a new bonus for Ask Gamblers members
"• In order to claim the exclusive bonus you need to P.M. our casino manager through the system and our support will add the Spins manually for you. • Free Spins are wager free – keep the winnings"

June 19 12;15pm
I return to the site and contact support, who seem unaware of promotion and ask me to hold while they check.
Support returns moments later to tell me I must first write a good review for Betzest and then return to request the spins.
I note that there is no mention of this in their forums post.
They apologize and say it is necessary.

June 19th 12:30pm (ish)
I return to AG to post this review. I cannot in good conscience post a positive review for a site that in both of my encounters with them failed to provide what they offered.

The lack of followup on my first experience had me replying to a forum member who sent me a private message about their horrid experience with "after two failed efforts to complete registration and the lack of follow up from support, I already know everything I need to about spending my money here (read: never gonna happen)"

This latest experience simply confirms my initial impression/ The 24-72hr pending period, 24hr transfer to e-wallet window, lack of deposit methods frequented by Canadians and 50x wagering on bonuses are simply further nails in the coffin.

Dear Sir Thank you for your review. You just needed to PM in this forum for the Free Spins and we would update you the free spins accordingly. That was the only condtion. There was no condition mentioned that you had to write a review. The site went through major changes these last months and most of our old issues are part of the past. We apologize for any inconvenience. Kind Regards

user avatar

Betzest Casino is always among the top sites to play at. Although it is relatively young it is one of the best new online casinos in the international market and it’s honestly a very safe and secure site. And this, together with a very good selection of games, huge rewards and bonuses for players, makes it a fantastic choice for all online gamblers!

The online casino is not quite big on live games as well. The live section a offers a selection of live games like European Roulette, Black Jack, Baccarat, Tombola, Over/Under, Caribbean and Texas Hold’em bonus. These are games all available to play with live dealers. There are only two live games providers all in all.

Dear Sir, Thank you very much for your review. Our team is trying to improve every aspect of the site and ameliorate the client journey. Kindest Regards, Casino Manager

user avatar

Betzest Casino News

Read all news about Betzest Casino, check for updates and stay tuned for exclusive bonuses.

iSoftBet Games Are Now Available at Betzest Casino
Industry iSoftBet Games Are Now Available at Betzest Casino

iSoftBet has announced a new distribution deal as the online games supplier and aggregator, teams up with prominent casino and sportsbook operator Betzest.Big News for the PairAs a result of the new partnership, it now means that iSoftBet can integrate their online slots collection and boost the casino's current offering. The deal includes some of their most popular titles like Night Queen, Super Diamond WIld, Vegas High Roller, Euphoria, Lucky Stripes, their European Roulette table, and lots more!Operating under an MGA licence, players at Betzest Casino will now have access to an extended game portfolio thanks to the addition of popular titles from iSoftBet.This is just the latest on a string of commercial deals for iSoftBet. Other recent partnerships have seen the online games supplier expand their global footprint, cementing their name as a renowned games developer and content aggregator to the iGaming industry.“We have started the year strongly by signing several key strategic deals. Partnering with Betzest is another feather in our cap and we are excited to introduce our diverse and entertaining content to their player base”, said Lars Kollind, Head of Business Development at iSoftBet.Also commenting on their partnership, Marius Filip, Founder/CMO at Betzest, said: “We are happy to conclude another partnership, this time with leading casino provider iSoftBet. We have listened to our players and with this stunning addition, we strengthen our offering in priority markets.Filip added, “We trust that iSoftBet’s innovative and traditional themes, games and gamification features will play an important part in taking the Betzest casino to the next level. We are pleased to welcome them to the Betzest family and look forward to working with them closely for many years.”

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