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Betzest Casino

Player Rating 416 reviews
8.7/10
416 reviews
Complaint Response 53 complaints
2 days avg. 53 complaints
What we like
  • Multi-bilingual Live chat available
  • Multiple withdrawal methods
  • Mobile friendly design
  • Easy game filters
What we don’t like
  • Limited software providers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betzest Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betzest.com
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betzest Casino is an online casino where members will be able to enjoy a wide selection of games including slots, table games and sports betting. Players will be able to choose from a selection of gaming providers which include Microgaming, GameArt and Spinomenal. The site is available in several languages like English, Norwegian, Swedish and Finnish and the games can be played instantly through a web browser. Players can also enjoy their mobile casino. Betzest Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players or deposits from players residing in the United States. The full list of restricted countries can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before deciding to register here.

Mobile Gaming

The casino also boasts a number of mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.

Security and Fairness

When it comes to security members will be able to play with ease. The casino uses a high level of encryption services which has been verified by COMODO Limited to help protect players personal, financial and sensitive data.

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Betzest Casino. Learn more about complaints.

Show all complaints
Betzest Casino - Stalling my winning 33500 CAD
Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
staus Rejected
$33526.65
Betzest Casino - Betzest is making verification of my account impossible
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.
staus Resolved

Complaint Statistics

Resolved 49
Avg. Amount $ 1,779
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.7/10 416 reviews

Top reviews from our players

Hello everyone. I wanted to share my first win, which covered the first two losses. The casino provides an opportunity to win, and this is important for every player. Excitement appears, and not just nerves and beating of the keyboard. I liked it very much, I advise you to visit it to relax.

So far, I have not noticed any significant gaps in the work. Can't really say anything bad about this particular set up. Its been a good experience. Betzest is in my top 10 sites to play. Stop by if you want to test it's set up, it's very easy to find your way around the place.

1- The welcome bonus, I give 10 out of 10. Four bonuses which allow you to try out a great variety of games.
2- I had my documents checked and it was very fast. (10 of 10)
3- I had a small gain and the withdrawal was accepted in less than 10 minutes (10 out of 10)
4- The bonus terms and conditions were clear and easy to find
5- I saw that it was possible to get help online, but the site worked very well and I didn't have to consult.
Personally, I had fun playing at this casino and I recommend it to you.

There are games that I usually play that I haven't found, despite this there is a great variety of games. I haven't got much to complain about besides this.

Chat operators are rude closing chat when I was about to ask rules of betting or where to find them.

When choosing another bonus from available bonuses, there's a information note that says something about "if I do my first deposit" even when I have done it months or year ago.

These kind of "automatic" messages makes players confused .

Don't listen to these reviews they are all made by bots. If you are joining for the bonus. Don't. They find any possible reason as to why to not give it to you. First they said I didn't select the bonus, then when I showed them proof I did, the reason they wouldn't give me the bonus is because I bet a dollar of the 50 I deposited. So the bonus cant happen because I bet on the account already. Its clear the bonus' they have are bogus.
Also they have the most annoying way to place bets. You place your bet say accept then it takes you to a different page where it asks you to confirm your bet, making live betting nearly impossible.

Dear Sir, Thank you for the review. We are sorry for the inconvenience. We investigated the issue and the problem starts with selecting the bonus first. Our sportsbook bonuses are tied with the deposit. For this reason before you start playing, after you selected the bonus, you needed to just wait until our system adds your bonus automatically, a period not longer than 5-10 minutes. That' why the bonus wasn't added by the system, we have stipulated this very clearly in our promo details. Also it is worth mentioning the first bet wasn't a dollar but merely 25$ which is half the deposit. Our bonus mechanism, offers, site structure and live support are one of the best in the gaming industry and we invite you again to try our reload and daily offers, you won't be disappointed. Thank you once again for being a member of Betzest Kind Regards Casino Manager

user avatar

Some of the best customer support I've experienced in a gaming site. The UI for sports betting is fantastic and I really enjoy the quick and easy deposit methods.
I also won a free Ipar Air in a contest a week ago which was an awesome surprise. Loving this site and their support staff.

Dear Sir, Thank you very much for the review and the kind words. We are glad that you are delighted by our services. We will continue to megliorate every day. Thank you once again. Kind Regards Casino Manager

user avatar

I think Betzest is one of the best casinos out there! Very good live support and the site in general is very smooth and it works nicely. You can deposit with several different payment methods and withdrawals are very fast. Bonus offers on both casino and sports are super good and there are good offers available daily.

Most of the most popular slots are available and new slots get published regularly. Also I won a Iphone 12 from Christmas calendar which is just a cherry on top! Really good site in general, nothing to complain about!

There has been only one issue in the years I have used this site and it got solved in couple of working days, so it didn't cause any harm. Couple of times the bonuses haven't activated automatically but live chat has solved the issues immediately.

Dear Sir, Thank you for your review and the kind words. We are trying to improve everyday so we can offer the best possible service to our members. Thank you once again. Kind Regards Casino Manager

user avatar

Everything, from support to payout, from selection of games to licensing, this website is amazing
really good website for players to feel safe, and the money is safe there too

Nothing so far, there is nothing bad about it at all, after the account is verified the payment is done in a few hours, I truly think it could be more easily done to find the bonus like other website does, but it is not that bad.

I really liked that this is a licensed casino and it inspires confidence! It is very good that there is a large selection of entertainment and a generous bonus policy. Great variety for withdrawing money, transaction processing speed is high! The site navigation is very convenient, I did not get the theme anyway :)

Lack of loyalty bonus only from time to time I will say. Some months with go by without anything at all then you will get alot. The more you play the more they offer.

Really nice casino, safety first, great layout, and lots of slots and promotions. I will keep this one close for sure. The chat has also little to no queue time.

Nothing apart from what I said about having more vendors. In my humble opinion there should be more cashback options, especially for players who are playing more often there. But overall the casino so well made it is just merely a suggestion.

This casino has been by far my favourite for quite some time now. I love the selection of games, friendly customer service and the bright interface of the casino. Quick and easy verification and withdrawals too :)

Nothing bad. Overall is good. Keep good work. Site like this will be bigger and famous if keep service like this. Not worried about my money being scam or not paid.

Betzest Casino News

Read all news about Betzest Casino, check for updates and stay tuned for exclusive bonuses.

iSoftBet Games Are Now Available at Betzest Casino
Industry iSoftBet Games Are Now Available at Betzest Casino

iSoftBet has announced a new distribution deal as the online games supplier and aggregator, teams up with prominent casino and sportsbook operator Betzest.Big News for the PairAs a result of the new partnership, it now means that iSoftBet can integrate their online slots collection and boost the casino's current offering. The deal includes some of their most popular titles like Night Queen, Super Diamond WIld, Vegas High Roller, Euphoria, Lucky Stripes, their European Roulette table, and lots more!Operating under an MGA licence, players at Betzest Casino will now have access to an extended game portfolio thanks to the addition of popular titles from iSoftBet.This is just the latest on a string of commercial deals for iSoftBet. Other recent partnerships have seen the online games supplier expand their global footprint, cementing their name as a renowned games developer and content aggregator to the iGaming industry.“We have started the year strongly by signing several key strategic deals. Partnering with Betzest is another feather in our cap and we are excited to introduce our diverse and entertaining content to their player base”, said Lars Kollind, Head of Business Development at iSoftBet.Also commenting on their partnership, Marius Filip, Founder/CMO at Betzest, said: “We are happy to conclude another partnership, this time with leading casino provider iSoftBet. We have listened to our players and with this stunning addition, we strengthen our offering in priority markets.Filip added, “We trust that iSoftBet’s innovative and traditional themes, games and gamification features will play an important part in taking the Betzest casino to the next level. We are pleased to welcome them to the Betzest family and look forward to working with them closely for many years.”

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