Page 15 – Player Reviews for Betzest Casino
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Dear Sir Thank you very much for your review. We tried to give you different options for the withdrawals since Skrill wasn't available. We even rewarded you with 100+ free spins for your waiting time. We apologize for any inconvenience caused. Kind Regards
Great welcome and reload offers with reasonable T&Cs, helpful support and very fast payouts. Definitely one of the best out there among the new generation of bookmakers. Pretty satisfied with their service.
Not a lot of cons to think of. Mobile website takes a while to load. Also the colour scheme took a while to get used to. Aside that, no major issues to deal with
Dear Sir, Thank you very much for the review We will try our best to improve even further, Kind regards, Casino Manager
During my first interactions with Betzest I've found their website to be engaging, interactive and fun. Betzest offer many different sports/casino promotions which adds to the exciting nature of the website and keeps me entertained. I am not hugely-fussed about my winnings/losses because I always bet small overall and allocate a small budget towards any betting campaigns/bonuses. When I withdrew my winnings I found the withdrawal process to be speedy with their quick-payout turnaround-times. Once I received my winnings I realised Betzest is a trustworthy site which makes me feel very comfortable to bet with them again and again in the future.
The only thing I dislike about Betzest is the website's layout is slightly different to what I'm used to. This is only negative because it took me a while to adjust visually to the different layout however I've gotten used to it.
Dear Sir, Thank you very much for the kind words. Much appreciated. Our developers team is working constantly to improve the user-friendliness of the site. Regards, The casino team
Regular reloads with reasonable T&C. No other positives.
Customer service is a joke and they stall withdrawls. You're lucky if you get your money back.
Stay away until they get their things in order.
Dear Sir, Thank you for your review. it is true that we had some issues during the transition period, but we can proudly say that those problems are over now. We are sorry for any inconvenience caused. Feel free to visit us again and you will notice the difference right away. Regards, Casino Manager
Support is fast and helpfull. Esp the live help is nice.
Regular reloads
Sportbooks client is beyond bad. I need to log out and in constantly to make a bet. Not enough balance nonsense.
After my first cashout limits to major markets are ridiculously low making it hard to wager the bonuses.
Payouts are painfully slow. On the website it says up to 4 days for ewallets but it take a week to receive the money.
Dear Sir, Thank you for your review. Our sports book section went through major changes in the last months. We invite you to visit us again. It is true that we had some problems with the payment methods, during our transition period, but those are things of the past. We apologize for any inconvenience caused. Regards, Casino Manager
A lot of deposit methods
You deposit easy and fast
They newer pay back your withdrawals.
You need wait for winnings for weeks
Customer support cant answer and dont help
No app
Easy to deposit
A lot of bets to choose from
Ok bets
Ok casino
Not for serious gamblers
They do not pay out your money or take you serious.
No app.
Wated almost two weeks for a withdraw to be cashed out.
I Would not recomend this booker to anyone.
Many deposit options, easy to make deposits.
Good and quick answers from support, thou they cant help with everything.
Ok game selection.
They take forever to pay out winnings, I waited for 4 weeks before they finaly payed me.
They claimed that money bounced back, and after two weeks of waiting they stop replying on my emails, they only replyed like 2-3 times the last two weeks, eventhough i contacted them everyday.
Hello Gullfisk, Thank you for your review and for your positive statements. Regarding negative ones: We are very sorry that you have experienced this problem. It is true that you have waited long time on your winnings to be paid out but the problem never was from our side but from the side of our payment provider. You were informed constantly after every our step and many tries to pay you out in defined timeframe but as you stated above money bounced back again and again. After our investigation to the smallest details and when we finally solved the issue and found it's source you received your winnings in one day. Thank you for the time you spent with us, we wish you all the best in the future!
A lot of payment method, skrill, neteller etc . fast support.
The casino does not work properly, it logs out of the slots. The only casino in the entire market where players from Poland can not play netent slots. ( weird country restriction lol ). The sports bonus is constructed so that you can not play for the bonus and real money together, it's two completely separate balances with other wagering conditions. Reload bonuses with %% bonus and free spins are limited to max win€ 10 from free spins. I received 100 free spin on the hallowen jack, I won 64 euro, 54 euro was deducted from my account and the win was reduced to 10 euros. I do not recommend, very bad conditions.
I made a few deposits for them but I closed the account.
Betzest has excelente odds in his site. Also, has a professional and personal contact with the players. In my case, I have a perfect assistance with my withdrawal
I like the responsible gaming section of the site and the decent provider selection
I disliked the extremely poor gameplay, the poor bonus termes (50 WR) and the poor support which was unable and or unwilling to share my session rtp with me. I also disliked the hassle I would have to undergo to get my minimal remaining balance paid out after closing the account.
I personally would not recommend this site as I was unable to pinpoint unique selling points.
Pretty sure this casino will be black listed before x mas
It taked over 2 weeks to get my deposit to casino. . . Sended proof of deposit still says deposit has not made. . . Talked over an hour in chat but only thing they cannot do manually is activate withdrawal .
Dear JANSKA, Initially I would like to answer your points and shed some light on your issue: Just to clarify from the beginning this issue was resolved yesterday right away when you came to speak with us on chat. We added into your account manually your deposit, you also received your no deposit welcome bonus before and you should be able to play accordingly. As discussed over Live chat, we investigated with our payment supplier why your deposit got stuck on the and apparently the funds were taken from your bank at that time but when our servers tried to communicate we received an error, which now has been fixed. We appreciate any feedback concerning our services in order to improve them and give a great experience to all players. We are always trying to improve our product and to give the best user experience possible to all customers. This type of situation can happen because involves third parties payment providers as well and would like to apologize for any inconvenience caused. Let us know if there is anything else we can help you with. If you have any other suggestions or need to contact someone from our brand, please feel free to drop us a line and everything will be taken on board right away. Thank you very much for everything. Best Regards Stefan
- Overwhelmed support can not handle the problems
- Withdraw medthods doesn't work
- No withdraw with normal bank transfer or paypal (but deposit works very good)
Now i lost my money because they can me not help. I had won something there but withdraw is not working. The support does not help you further. Do not pay anything else, otherwise you lose your money.
Dear CLASHY122, So I will turn in answer each point individually: Just to clarify from the beginning this issue was resolved and we already effected the payment to your account day ago. The funds should hit your account within coming days but keep on mind that bank transfer can take up from 3-5 business days. As discussed already over Live chat and email, all payment methods that are displayed in our deposit/withdrawals cashier (Visa, Master card, Eps, Sofort, Bank transfer, GiroPay, Mobile bank, Neteller, Skrill, Astropay card, Rapid Transfers and Entercash) are tested and working fine. However, since we are a very new brand we appreciate any feedback concerning our services in order to improve them and give a great experience to all players. We are always trying to improve our product and to give the best user experience possible to all customers. Finally we are working hard to add more deposit/withdrawal payment methods within the next days and provide very fast payouts. Let us know if there is anything else we can help you with. If you have any other suggestions or need to contact someone from our brand, please feel free to drop us a line and everything will be taken on board right away Thank you very much for everything. Best Regards Stefan
In general good casino, add playn`go and make deposit times what it is . .This isn't instant deposit if money disappears and I can't play it instantly.
Did the deposit and it says deposit is pending :DD never saw that before. ..and it even has cancel button which only says u cannot cancel? No point
I am investigating the terms and conditions for the 100% casino bonus up to 200 euro and it clearly says in Swedish that "The bonusmoney AND THE WINNGS from the bonus must be wagered 50 times before a withdraw can be requested". This means that if you max the bonus and get 200 euro extra to play with, succeed to wager 10,000 euros and wins 4,000 euro you need to continue to wager 200,000 euro?! Talked to the casino about it and they said that you only have to wager the bonusmoney, but this feels shady as hell and people need to know this. If Betzest decides to deny your huge winnins from the first wagering of 10,000 euro they can just say "Hey, you need to wager your winnings 50 times as well before a withdraw can be requested" and then your F***d. Is this T&C´s acceptable? This sounds like a real moneymaker to me. Feeling sorry for the players that could get or have been exposed to this methods..
Thank you for your feedback. We investigated and noticed the error in our Casino T&C deposit welcome bonus and amended accordingly to what the bonus was meant to say anyway: 6. The bonus amount must be wagered 50 times before withdrawal.
Compare Betzest Casino to Other Casinos
Fast closing of bets after the result has been published.
Easy registration.
I also liked the free 5 EUR bet without deposit for new users. This bonus had a maximum of 10€ that can be earned.
Payment can take over two weeks.
Customer support does not really know anything, nor can give any time if something delays your payment.
Slow UI on mobile device.