AskGamblers Quick Overview
Editor’s View
Overall the feel of the casino is very welcoming although we found navigating up and down the casino difficult with no scroll bars and the same applies when we listed the gaming providers. There was no option to scroll down through the provider list making it more difficult to see which providers are on offer. The menu to the left of the screen is more user friendly and offers quick access to live chat. But from a usability perspective, we think there could be some improvements.
- Excellent selection of payment methods
- Good choice of payment methods
- 24/7 live chat
- No weekend withdrawals
- Slow pending timeframes
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Betsomnia Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Betsomnia Casino
Betsomnia Casino is an online casino available in the English and German languages. The casino has thousands of games, including online slots and table games, along with important features such as 24/7 support.
You can register an account directly through your web browser, or you can switch to the latest smartphones and tablets if you prefer mobile casino sites. You’ll have access to the casino's full set of games and features regardless of which device you use.
Below is our expert casino review, so you can get the facts before you play;. Don;t be afraid to visit us in the forum if there’s something we haven’t covered below.
- E-Wallets 0-72 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Betsomnia Casino
The casino supports a wide range of payment methods, including the latest debit cards and web wallets. It’s also a crypto casino, so you can deposit and withdraw using additional options. You’ll find the minimum and maximum limits through the cashier of a registered account, but they start from 40 EUR.
Withdrawals are processed according to the maximum limits, which is 5,000 EUR per week, or 30,000 per month. You should note that withdrawals from an online casino bonus have additional maximum limits, which can be found in its terms and conditions.
You can have a maximum of three withdrawals in your account at any one time, and the casino may take up to three business days to process it.
There are no weekend withdrawals as the finance department only works Monday to Friday, 6 am to 5 pm GMT. You must follow the casino's KYC Process before you can withdraw, but they will contact you with more information regarding this.
Games at Betsomnia Casino
The casino is home to more than 50 gaming providers so there are plenty of casino games. You can enjoy thousands of online slots, including the latest Megaways and Bonus Buys if you are from an eligible country.
You can list the gaming providers from the games lobby to see how many games are supported in your country and you can click to view your favourites. If you have a game in mind you can search for it using the search engine tools. Each game is also labelled by its provider.
Of course, it’s not just about the slots. The casino is home to various table games or you can enjoy the thrill of a live casino. The casino has games from numerous live providers, including Evolution Gaming, Ezugi and Playtech.
Betsomnia Casino's Commitment to Responsible Gambling
The casino supports responsible gambling, although they do not have additional features or tools that can help you maintain control of your spending. We’d like to see this improved in the future.
If you want to self exclude you must contact the casino by email and they will close your account within 24 hours.
There is limited information regarding responsible gambling on their site, although they have listed a series of questions to help you figure out whether or not you may be suffering from gambling related harms. If you are, they have listed the details of three organsations that can offer additional support and advice.
Customer Support at Betsomnia Casino
If you have any questions or concerns, you can contact the casino through live chat, which is available from the left-hand menu bar. There is no chatbot, so you will be transferred to an agent when one is available.
We tested the live chat feature and are pleased to report that there are no issues. We were transferred immediately, and there were no queuing times. The agent was friendly and responsive and able to deal with our questions adequately. The other good news is that live chat agents are available 24/7.
If you need additional support, you can email the casino, although it is not clear what their response times are.
Complaints
Read the complaints other players have left for Betsomnia Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Dear Customer, Thank you for your kind words and for highlighting the variety of games and our loyalty program. We’re glad that our mobile support and generous bonuses have added to your gaming enjoyment. We're also taking your suggestion about updating the website's aesthetics into account as we work on enhancing the overall user experience. Should you have any more ideas or need assistance, we’re always here to help. Warm regards, The Betsomnia Team
Betsomnia's loyalty program and substantial bonuses truly enhance the overall gaming experience, providing a rewarding and enriching environment for dedicated players. Additionally, their commitment to quality customer support and VIP service has been noteworthy, ensuring that assistance and personalized services are readily available to users. Furthermore, the availability of the Progressive Web App (PWA) for mobile users underscores the platform's dedication to offering accessible and seamless gameplay across different devices.
While the platform's loyalty schemes offer exclusive bonuses, some of these perks are not publicly advertised, potentially limiting their accessibility. Additionally, addressing the speed of bank withdrawals, especially over weekends, is essential for optimizing overall transaction efficiency.
Dear Customer, Thank you for your thoughtful review of Betsomnia. We're delighted to hear that our loyalty program and customer support have met your expectations. Your suggestions about making loyalty perks more visible and improving transaction speed, especially on weekends, are well-noted and will be shared with our development team. Please don’t hesitate to reach out if you have any further thoughts or need any assistance. Best wishes, The Betsomnia Team
I've been using Betsomnia for a while now, and I must say, it's a platform that truly caters to European casino enthusiasts like me. The variety of games available is really impressive, offering something for every type of player and ensuring a diverse and engaging gaming experience. The loyalty program is also a standout feature, providing substantial bonuses that add an extra layer of excitement and value for players committed to the platform long-term.
The speed of withdrawals and banking options, particularly on weekends, could be enhanced to streamline overall transaction efficiency. Additionally, the platform's visual appeal could be elevated to align with current web standards and provide an even more immersive user experience.
Dear Customer, Thank you for your review and for being a loyal player at Betsomnia. We're glad you enjoy the variety of games and our loyalty program. Your comments regarding the speed of withdrawals and the website’s visual appeal are important to us, and we’re working on improvements in these areas. If you have any more suggestions or need help, we’re here for you. Sincerely, The Betsomnia Team
Joining Betsomnia felt risky, but their stellar customer service guided me through. What caught my attention were the low deposits and abundant bonuses. Playing here has been enjoyable, and the loyalty program adds an extra layer of excitement to my gaming sessions. I especially appreciate how they constantly update their bonus offers.
Dear Customer, Thank you for your glowing review! We're thrilled that you took a chance with Betsomnia and that our customer service, bonuses, and loyalty program exceeded your expectations. Your feedback means the world to us, and we’ll keep striving to provide the best possible experience. If there’s anything more we can do for you, please let us know. Kind regards, The Betsomnia Team
Betsomnia offers a comprehensive and rewarding online gaming environment, catering to a wide range of preferences. The variety of games available ensures that all types of players can find something they enjoy. Additionally, the loyalty program, complete with enticing rewards, serves as a strong motivation for regular players to continue engaging with the platform. Furthermore, the well-functioning mobile app contributes to an enhanced gaming experience.
The website design, although functional, doesn't necessarily reflect contemporary trends in web design. Moreover, increasing the transparency of their bonus programs could provide clearer information for players.
Dear Customer, Thank you for your insightful review. We’re pleased to hear that you’ve had a rewarding experience with our variety of games and loyalty program. We also appreciate your suggestion to enhance our website’s design and make our bonus programs more transparent. Your feedback helps us in our continuous efforts to improve. Feel free to reach out with any further thoughts or questions. Warm regards, The Betsomnia Team
I'm European, and it feels like betsomnia was made just for me. Those big bonuses are pretty sweet. Not all of them are out in the open though – wish they'd share more. It's a bit like a treasure hunt, trying to find all the good deals they've got stashed. Also, their weekly promotions are something I always look forward to.
Not all of the bonuses are clearly advertised. It can feel like a bit of a treasure hunt to discover all the great deals they have hidden away. It would be nice if they were more transparent about the bonuses available.
Dear Customer, Thank you for your positive review! We're glad to hear that you’re enjoying the bonuses and weekly promotions at Betsomnia. We appreciate your suggestion about making bonus information more accessible, and we’ll work on making it easier for players to discover all the great deals available. If there’s anything more you’d like to see or need help with, we’re just a message away. Best regards, The Betsomnia Team
I highly recommend Betsomnia casino! They offer fantastic bonuses and promotions that give you more value for your money. I've taken advantage of their welcome bonus and weekly promotions, which have helped me extend my playtime and increase my chances of winning. The customer support team is responsive and helpful whenever I have questions or concerns.
One downside I've noticed is that sometimes the website can be slightly slow to load, especially during peak hours. However, this issue is minor and doesn't significantly affect my overall enjoyment.
Dear Customer, Thank you for your wonderful review and recommendation! We're happy to hear that our bonuses and promotions have enhanced your gaming experience, and that our customer support has been helpful. We’re sorry to hear about the occasional slow loading times and will work to improve this. If you have any more feedback or need assistance, we’re here to help. Best wishes, The Betsomnia Team
So, I've tried out Betsomnia casino, and overall, it's a pretty solid place to play. One thing I really like about Betsomnia is that they prioritize security, which is super important when it comes to online gambling. I feel safe knowing that my personal details are well-protected.
While the functionality of the site works well, I have to admit that the design could be more visually appealing. It's not a major issue, but a little more aesthetic charm would definitely make the experience more enjoyable.
Dear Customer, Thank you for sharing your thoughts about Betsomnia. We're glad to know you feel secure while playing on our platform, as we prioritize your safety. We appreciate your suggestion regarding the site's design, and we're actively exploring ways to enhance its visual appeal. Your input helps us make Betsomnia a better place for everyone. If you have any other suggestions or need assistance, feel free to reach out. Best regards, The Betsomnia Team
I've been playing at the casino for a long time, and I can say with confidence that Betsomnia is one of the safest platforms available. The team behind it knows their stuff, and I feel completely secure about the protection of my personal data. I also want to commend them for their transparent and reasonably fast withdrawal process, which adds to the overall positive experience.
I believe that a slightly more stylish design could enhance the overall experience and make it even more enjoyable for players. While the current design is functional. Also I'd like to have more games.
Dear Customer, Thank you for your detailed review and for being a loyal player at Betsomnia. We're delighted that you feel secure on our platform and that our withdrawal process has met your expectations. Your feedback regarding the design and the variety of games is valuable, and we're working on improvements in these areas. If there's anything else you'd like to share or discuss, we're here for you. Warm regards, The Betsomnia Team
I highly recommend Betsomnia! Depositing money is quick, usually taking just a few minutes, and withdrawals are processed within a couple of days. The casino prioritizes security and confidentiality, ensuring a safe gambling experience. It's also worth noting that Betsomnia is a licensed platform, which guarantees that they are trustworthy and not involved in any fraudulent activities.
The response time from customer support could be slightly delayed. It's not a major issue, but it can be a bit frustrating if you have an urgent query.
Dear Customer, Thank you for your kind words and for recommending Betsomnia! We're pleased that our quick deposits, secure environment, and licensing have provided you with a trustworthy gaming experience. We apologize for any delays in customer support and are working to improve response times. If there's anything else you need, don't hesitate to contact us. Best wishes, The Betsomnia Team
Explore our expert casino reviews
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The extensive library of games truly stands out, offering a plethora of gaming options that cater to diverse player preferences. This, combined with Betsomnia's comprehensive loyalty program that encourages frequent play, results in a rewarding and immersive gaming environment. Furthermore, the generous bonus offerings for players have undoubtedly added to the excitement and value of my gaming sessions.
I also appreciate the strong support for mobile devices, which has allowed me to seamlessly enjoy my favorite games on the go.
While the website's aesthetics are charming, they could be updated to align with more contemporary standards, making for a more visually stimulating experience.