Now I'm waiting for my first payout of €5,000

Dear @Stollska,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers,

As I can see the player has no active withdrawals or balance to withdraw at the moment.

Thanks for your interest in this complaint.

Dear Betsomnia Casino,

Please let us know when the rest of the withdrawal will be paid out, since limiyt per day is 5000?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

The delay in verification and withdrawals is caused because the Company has the right from time to time to conduct a game play review/review the customer's betting activity to verify compliance with the Terms. This player's withdrawals became processed in accordance with Betsomnia Terms and Conditions after no irregularities were detected.

Following clause 6.16 of our T&Cs requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms. Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday. The player consent that he is familiar and agree with the timetable of withdrawing funds. After the financial department has worked through the request to transfer funds, any further delays in processing payments are not the Company’s responsibility.
Delays in receiving winnings may be due to the player choosing to withdraw by bank transfer. Unfortunately, the banking system may work with a delay on weekends, on holidays or in other cases that have nothing related to the Company. The player can contact our Support Team and we will recommend alternative methods for withdrawals that are processed faster.

I would also like to note that in compliance with clause 6.15 of Betsomnia Terms and Conditions the Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, player's account level or other relevant factors.

In summary, all the Company's actions related to withdrawals follow the regulations with which the player agreed when registering on the Website. Feel free to ask if you need further assistance in this matter from our side.

Best Regards,
Betsomnia Casino Representative