Betroom24 Casino

Hello. Help me figure out what to do with this casino. My username is. My account was closed along with my deposits and winnings and no explanation was given. I lost access to the email that was linked to my account. I wrote to the support chat on the website and to all addresses of this casino. I have never received an answer by email, and in the chat they say that I need to wait for an answer by email. They just ignore me. I wrote from several different emails, but there was no answer. This has been going on for over a month. I do not know how to contact the casino, they can’t solve anything in the chat and have already promised many times to pass the information to the appropriate department, but nothing has happened. Please return my money to me.

Hello. Yesterday, 10/08/2024, I encountered an unpleasant situation. I recently registered at this casino and made several deposits, which I used for sports betting and slots. When I had a certain amount of money on my balance, I tried to make a withdrawal of $ 140. I waited for the payment to be processed for more than 10 hours and after that the payment was canceled. The site states that there is a 24/7 live chat. I really saw it, but after my payment was cancelled, this chat disappeared. I looked for it on every page, tried to log in through incognito mode, but nothing helped. As soon as I went to the site from another computer, the chat immediately appeared.

This seemed very suspicious to me. I contacted the chat for help, provided my login to find out why the payment was canceled. I was told that I needed to send a photo of my ID, proof of address, and a screenshot of my e-wallet by email, since I made a deposit with cryptocurrency. I sent all the documents and received a fairly quick response that my account was blocked. I will quote the company's message:

"Our security tool has detected a breach of our General Terms and Conditions under section Restricted Territories.

Kazakstan is a prohibited country and you have chosen different country to pass registration form.

"It is players responsibility to adhere to national legislation in its country. If a player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance.

Please provide us with your USDT TRC20 address and we will return your deposit

Account is terminated."

I live in Uzbekistan and during registration I was asked to select a country and write an address. At the same time, I am a citizen of Kazakhstan. I provided all documents confirming residence in Uzbekistan. Also, I sent my current location. The company's rules do not indicate that players from Kazakhstan or Uzbekistan are prohibited from playing. At the moment, support does not give any more answers. At the time of blocking the account, the balance was $ 527.

I have not violated any rules. I will provide all screenshots with correspondence and other important moments. I ask the AskGamblers website to help sort out this situation and get my winnings. Thank you!