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Betfair Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 67 reviews
6.2/10
67 reviews
Complaint Response 40 complaints
3 days avg. 40 complaints
What we like
  • 0-24 withdrawal timeframe
  • High withdrawal limits
  • Mobile friendly design
  • UK Gambling License
What we don’t like
  • Need to be registered to use support
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Betfair Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.betfair.com
Established
2000
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Affiliate Program
Languages
English, German, Portuguese, Spanish, Swedish, Russian, Finnish, Hungarian, Norwegian
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betfair Casino is a well-established online casino where members can enjoy an array of games ranging from slots, table games, card games, arcade games, sports games and so much more. The site is also home to multiple gaming providers so players can enjoy games from the likes of NetEnt, Playtech, IGT (WagerWorks) and Blueprint Gaming. The casino can be played in several languages like English and Deutsch and the games are available instantly through a web browser. Members can also enjoy a collection of games through their mobile casino. Betfair Casino is licensed and regulated under the laws of the Malta Gaming Authority, Swedish Gambling Authority and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept registrations or deposits from players that reside in countries that include Australia, Belgium, France, Greece, Russia, South Africa, Switzerland, Turkey, Italy and the United States. The full list of restricted can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before attempting to play here.

Mobile Gaming

Betfair can also be enjoyed on the go. Players can use their mobile, smartphone and tablet devices to play a large collection of the casinos most popular games. These can be enjoyed through a mobile browser which means members won’t even need to download an app to play.

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption services and firewalls. This protects players personal, financial and sensitive data.

 They also make sure their games produce random results by using an indecently tested random number generator.

StallCation

Complaints

Read the complaints other players have left for Betfair Casino. Learn more about complaints.

Show all complaints
Betfair Casino - 1950 skrill withdrawal never received as well as 249 trustly deposit not arriving
Dear sir/madam,

After 4 years of being a loyal customer, unfortunately it seems Betfair is turning rouge on their customers.
On the 11th of August I made a deposit using their “Instant” deposit service Trustly. For 249 euro’s. This payment had the following ID: 2538116405. It never arrived, but did show up in my transaction history on Betfair.

I’ve spoked to many people in their customer service chat, as well as with several managers which all admitted to Betfair having issues with Trustly and assuring me that I wasn’t the only one with this problem. They assured me to be patient and that the issue would get resolved. It had happened twice before several weeks, so I was patient and was confident they would resolve the matter. Unfortunately though, today the deposit was also deleted from my transaction history. After speaking to customer service I was simply told “you never deposited – there’s nothing we can or will do for you – you have to contact Trustly.”.

Right before posting this message I have sent Trustly a message, so hopefully I’ll be receiving a response swiftly. How-ever, I do want Ask gamblers to be aware of these problems since I doubt Trustly is the problem here due to the following reason:

Next to the deposit problem, which has now occurred three times. I’ve also encountered a withdrawal problem. On 2020-08-14 at 00:07 I have made a withdrawal of 1950 to my Skrill account. After waiting for 5 days I decided to ask customer service why I hadn’t received my withdraw yet in time and was simply told it got denied without any particular reason. I was told the withdraw would be reversed and I had to withdraw again, also stating that It might get denied again since it was denied without reason (and thus nothing changes when I make another try at withdrawing. This essentially results in an endless loop in which I don’t receive either my deposits or withdrawals.

Personally, after being treated very rude by customers service (note; I wasn’t too pleasant myself – but I always get generic copy paste messages and missed thousands in arbs/bonuses due to their broken promises which aren't compensated for at all after paying thousands in commissions). I’m not convinced I’ll ever receive my money back from this company.

I can prove everything I spoke about with screen captures / bank notes etc. If anything is needed – please tell me where to send it to and I’ll make sure it’s being dealt with accordingly.

Also, Betfair, if you’re reading this: please do the right thing and make the refund. I need the money and I rely on the reliability of the betting exchange for my livelihood. You’re the only constant in the betting world, so please make sure you stay constant and do the right thing and make your loyal customers whole again.

Thank you very much in advance,

Kind regards.
staus Unresolved
€2199
Betfair Casino - Account Closed & Withdrawal Void Without Saying Why

Good Afternoon,


I am emailing today to raise a complaint about Betfair. I have included my account details below for completeness:


< Personal data removed >


I recently created an account with Betfair as I had read online of their excellent reputation - I am fairly new to the gambling scene so I thought I would pick a reputable brand. However, after my experience I can say I am less than impressed with their fairness and how I have been treated.


I deposited £500 to fund my Betfair account and it was accepted almost immediately with no problems. I then started gambling and was fortunate enough to get a mixture of winnings from the online casino and sports betting to get my account balance up to £5000. I then decided I would withdraw my winnings – this is where the problems began.


The following day, I received an email asking for verification documents in the form of ID and proof of address, to verify my account. I was fully expecting this as with every other gambling site, so I sent in my driving license, a photo of me holding my driving license (with my face in view – I thought I would go the extra mile) and a bank statement. I then received an email the following day saying my account had been closed by the security department on business grounds and in line with their terms and conditions – at this point my initial deposit of £500 was returned. I emailed Betfair querying this and their response was “it was a business decision and once your documents have been approved your account will be re-opened and you will be able to withdraw your funds” I was reassured that that my remaining account balance of £4500 would be kept safe and payed out once my account had been verified. To be honest this was a load of rubbish. 3 days later after chasing the live chat agents’ multiple times and after being told the same thing time and time again. I was eventually told (on the 5th time of asking) via live chat that my account was going to be kept closed and the remaining balance in my account was voided. All email contact has been ignored and I am having to chase Betfair via live chat to get any form of response.


I deposited my own money, risked losing my own money - I could have lost, but on this occasion, I won, and I fully cooperated with question and the verification process. However, my winnings and being withheld. Betfair have to pay out what is fairly and rightfully due to me. I can assure you if I had lost my initial deposit of £500 Betfair would most certainly not have returned this.


I would appreciate it if you could take a look at this case, and hopefully Betfair pay out what is fairly and rightfully due to me. I have no interest in them closing my account indefinitely as to be honest I have 0 respect for this company.


I look forward to your response,

staus Unresolved
£4500
Betfair Casino - Account closure and confiscation of balance with no justification whatsoever

Good afternoon.

At the end of December, I registered at Betfair casino. since the casino was new to me, I started with small deposits. But for some time I made small deposits from 100 to 500 euros.. then I started making relatively large deposits through the Neteller payment system from 1000 to 2000 euros. I played various games: slots, blackjack, and sports betting... 10.01.2019 I made a Deposit of 2101 euros, played slots, card games, then put the money on the withdrawal.. I didn't receive any money for several days. the support service said that according to their withdrawal rules, the period can be up to 48 hours. I was waiting for the money, but after 2-3 days I received a notification that my account was blocked, Betfair holds the money, and this decision is not subject to discussion (See the letter in the attachment: message of blocked account.jpeg).

I never received any emails about violating any of the rules of the game or anything like that from them during the entire game.Instead, immediately send a message about blocking.

I was shocked.

I immediately responded to the email with a request to explain the reason for blocking (see attachment: the answer about the account blocking.jpeg). In response, I received only the standard response that this decision was made by the security service and they do not name the reasons (see attachment: the answer#2.jpeg).

after this response, I decided to write them a letter describing the whole situation as I see it from my side and asking them to clarify the situation AGAIN (See attachment question #2.jpeg). On such a letter from my side, I received AGAIN their standard response: that they do not have access to specific details and put the status: eliminated! (see attachment answer #3.jpeg). In other words, this dialogue has reached a dead end. they respond to all my letters in a monotonous manner and do not give any specifics. So I decided to ask you for help.

P.S. in the attachment, I also attach all correspondence in the e-mail format, since all correspondence was with the Russian-language Betfair support service, I did not receive letters in English from them. also, please note that some of the email they answered was not a text message, but by inserting photos with the answer, so to read them you need to follow the links that they have in their responses. But for convenience, I made all the correspondence in Jpeg format (see all the attachments that I provided)...

staus Unresolved
€2095

Complaint Statistics

Resolved 17
Avg. Amount $ 4,157
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
6.2/10 67 reviews

Top reviews from our players

Worst casino ever. No bonuses at all other casinos even after winning and withdrawing money were giving bonuses every week from them after losing of thousands pounds you can get free spins worth 20 p or maximum £20.

Very poor customer service no bonus given when got stuck on bonus game plus issue wasn't sorted for month. Their special offer not even worth it to take part in. They'e got some better offers in arcade but very little chance of winning sth played jackpot game lost 200 in £1 bet in 200 spins didn't win anything.

Do not use this casino .

Embarrassing level of support and customer service for a company this size. Expect to wait at least a week for a single reply from the security team.

Inactive user
1/10

The fact that they accept paypal suits me as a deposit method.

Long run of losing money on slots compared to other casinos this is unusual. I had already self excluded before for the same reason and re-opened the account again for another try but it was the same pattern as before and I lost thousands. Be careful also as they own paddy power and even if excluded there you can still play on their site (I imagine when it suits them!)

Avarage chat support, nice choice of slots. I used it most for live casino & sport bets (Awesome is the Exchange)

Betfair Casino is for sure one of the best in the world. I have played through many of the games and have discovered wonderful slots. What I like is the refer a friend promotions in betfair but sadly they are limited only to UK citizens. I am keeping an eye on my bank and can surely till now I am on profit playing in betfair casino.

I don't like that the casino is restricted in Bulgaria and I can't play in my country legally. I must use vpn to enjoy the casino and sometimes that makes me troubles because of the ip's. But verification is not so hard and if a member sends id soon the account will be activated.

They have one of the best online casino customer service that I've encountered so far. Very fast to response!

I played their 10 EUR free money for new players, and got my winnings in the Neteller account within half day right after!

I feel a bit delayed in the slot...but maybe it just my internet....however, my internet was working extremely fine with other slots of other casino at the same time.......

Everyithing is fine, nothing special, but at all I liked my experience using the betfair casino, and will do it again.

The live casino quality could get better, but at all very playable.

Good Site.
Fast Payouts
Need to Improve the Download client sometimes its not opening properly

Now Im not playing here because they change all the live games minimum bet 0.10$ to 0.50$ in Live Roulette Table. Please change the minimum bet value to 0.10$

Betfair is a well known brand for sportsbook and to be honest I think they should be stay in there "core" market. Really like time for trading my ets

Casino interface is difficult, no chance to understand this bonus and if you ask service-team you don´t get any response.

The interface and the name is good. Their marketing is as well.

Much too hard/complicated to make a withdrawal.
I was up approximately 56'000.00 USD a while back and withdrew at 47'000.00 USD. I was all happy and the next day I see that they put the money back in the available funds to play.

They have a real messed up policy that when depositing in one way, you have to withdraw the same way but it becomes more complicated when you have deposited in more than one way, which I usually do.
Very complicated or rather soon complicated that I can't even explain it to you.
Total ripoff.

Betfair Casino News

Read all news about Betfair Casino, check for updates and stay tuned for exclusive bonuses.

These 2022 Slot Games Are Coming to Casinos Soon!
Industry These 2022 Slot Games Are Coming to Casinos Soon!

2021 was a year of big online slot releases! We saw games like Gemix 2, Reactoonz 2, and Starburst XXXtreme, but it is time to say goodbye to last year and take a look at some of the titles we think are going to cause a stir this year!Coming to Your Screens Soon1. Money Train 3We’ve seen Money Train 1, Money Train 2 and now Relax Gaming are going one step further with talk of Money Train 3! We’ve heard this game is set to launch in the first quarter of this year and whilst graphics have not been released yet the game will feature similar themes to its predecessor with Cowboys, Guns, and the Wild West. Relax Gaming have packed in some excitement for their third title in this series which includes a Bonus Buy feature for eligible countries, Collect symbols, Increasing Multipliers, Respins, Stacked Symbols, Sticky Symbols and a Free Spins round! 2. Dead or Alive MegawaysNetEnt’s popular Dead or Alive got a sequel in 1999 when the provider launched Dead or Alive 2 and now three years later we have another! The original Dead or Alive remains one of the biggest games for NetEnt of all time, but will their Dead or Alive Megaways live up to expectations?Sticking with the popular western theme this game is expected to be set on 6-reels and over 100,000 ways to win! A far stretch from their original 9-liner! The luckiest of players may be able to obtain the games maximum payout which is an impressive 50,000x the total bet so watch this space for NetEnt’s next debut!3. Sakura Fortune 2Quickspin launched Sakura Fortune in 2017 and this year we will finally see the launch of Sakura Fortune 2 Slot. The original was a great game so we’re sure fans will be delighted to hear of a sequel to this one. We can look forward to this game soon, although no date has been set in stone yet. Quickspin have really gone crazy with the reels on this one, as it will be a 3-4-4-4-3 grid panel with 546 ways to win! We’ll see Sakura Wilds, Free Spins and a Bonus Buy feature for eligible countries. 4. GigantoonzNow, this is a big one! If you are a die-hard Play’n GO fan you should already know from the title which series of slots this one is from! It is of course Reactoonz and Reactoonz 2 which was launched just last and are two huge names in the providers’ portfolio! The burning question however is, has Play’n GO done everything they can with these games or is there more to give? Gigantoonz will combine both of its predecessors, mixing elements of both games with some changes. The game area has now been enlarged and will be set on an 8x8 grid format and at least 6 matching symbols are now required to form a winning cluster. Features will include Mega Symbols, Quantum Wilds, and a Quantum Meter. 5. Vikings Go To ValhallaYggdrasil will also be launching another sequel in their series which we’ve heard is meant to be released early this year but very little information has been released on Vikings Go To Valhalla yet, so watch this space!6. Jurassic Park GoldJurassic Park Gold will be powered by Microgaming and you can win up to 8,000x your total stake! The game will be set in the jungle and we’ll see some quotes from the original 1993 Jurassic Park movie. Microgaming has also included their exciting Link & Win feature which gained popularity last year and there’s a jackpot feature included in this! Other features include Free Spins and a Wild Chase.7. Book of El DoradoAlthough this game has been exclusive to Betfair and PaddyPower Casino already, this year we will see it go live across the industry! You will enter a city of wealth and gold in Book of El Dorado, and Pragmatic Play has given you the chance to win up to 5,500x your total stake. Features include Free Spins, Expanding Symbols, and the chance to retrigger the Free Spins for a bigger winning potential.What a lineup we can look forward to this year! We’ll be talking a lot more about upcoming games for 2022 in the forum so feel free to join us there to continue the discussion. 

BTG’s Who Wants to Be a Millionaire Megapays Pays Out €1M+ on a €0.70 Bet
Big Win BTG’s Who Wants to Be a Millionaire Megapays Pays Out €1M+ on a €0.70 Bet

Big Time Gaming's (BTG) Who Wants to Be a Millionaire is a critically acclaimed game. Megapays, like the classic game show that spawned it, is now a proven millionaire maker.Lucky Player Becomes Millionaire with the Developer’s Top Brand GameOne lucky player has won the jackpot — and then some — after betting just €0.70 and winning €1,036,049.65. The winner, who spun the slot at Betfair Casino on the Powered By Relax platform, received a 1,480,000% return on investment.A lucky player has won the jackpot — and then some — after betting just €0.70 and winning €1,036,049.65.This is the first time the game has given out a seven-figure sum in the year since its September 2020 release.Who Would Like to Become a Millionaire? Relax Gaming is the only place where you can find the Megapays system. This is a game-changing worldwide jackpot system that sees jackpots drop more frequently, giving players more chances to win.There are four Megapays Jackpots to choose from: Mini, Midi, Major, and Mega. All of them are progressive, which means that a percentage of each stake is added to the jackpot.This is the first time the game has given out a seven-figure sum in the year since its September 2020 release.The slot provides the option to bet the total free spin win, putting the player in the hot seat of the game show and providing plenty of fast-paced action.BTG CEO, Nick Robinson, said: It was only a matter of time before Who Wants to Be a Millionaire Megapays created a real millionaire and it was a nice touch that it came bang on the anniversary of the game’s release. This game has got so many plaudits and won so many fans over the past 12 months, and we’re delighted that the life of one of those fans has been changed forever.”Chief Product Officer at Relax Gaming, Simon Hammon, asserted: “It’s always a pleasure to drive differentiation by collaborating on industry-defining games and mechanics. It’s wonderful to hear about people who then benefit massively from the titles we bring to market.“We hope the recent Who Wants to be a Millionaire Megapays winner enjoys this life-changing sum of money to the fullest and that others continue to appreciate the added excitement this jackpot brings.”

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