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Betfair Casino

Unsere Bewertung CasinoRank
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Spielerbewertung 68 Bewertungen
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3 Tage durchschn. 41 Beschwerden
Was uns gefällt
  • Riesige Auswahl von Playtech-Spielen
  • Kundendienst antwortet innerhalb von maximal vier Stunden
  • 128-Bit-SSL-Verschlüsselung und strikte Firewall
  • Spiele von GA getestet
Was uns nicht gefällt
  • Spieler aus den USA, Frankreich und einigen anderen Ländern sind nicht zugelassen
  • Relativ beschränkte Auszahlungsmethoden
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Betfair Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://casino.betfair.com/de-de/
Gründungsjahr
2000
Lizenzen
Malta Gaming Authority (MGA), Britische Glücksspielkommission, Schwedische Glücksspielkommission Spelinspektionen (SGA)
Partnerprogramm
Sprachen
Dänisch, Englisch, Deutsch, Portugiesisch, Spanisch, Schwedisch, Griechisch, Russisch
Typ
Download, Instant Play, Mobile

Betfair ist eines der etabliertesten Online Casinos in der Branche. Die Plattform ist mit ihren Web-2.0-Elementen sehr benutzerfreundlich. Ihre Spiele werden alle von Playtech unterstützt. Das Betfair ist in der Zuständigkeit von Malta lizenziert. Derzeit ist es US-Spielern nicht erlaubt, im Betfair um Echtgeld zu spielen.

Online Spielautomaten

Weil Playtech zu den größten Spieleanbietern gehört ist, stehen Spielern mehr als genügend Spiele zur Verfügung, wann immer sie wollen. Die größte Auswahl gibt es natürlich bei den Spielautomaten. Betfair Spielbank bietet einige der berühmtesten Spiele im Internet. Jeder Spielautomat hat seine eigene einzigartige Zahlungstabelle, manche haben sogar komplett zufällige Elemente. Mit einer Vielzahl von Drei-Walzen-Spielen wird im Betfair jeder Slot-Junkie zufriedengestellt.

Kundendienst

Da Betfair Spielothek eines der etabliertesten Unternehmen der iGaming-Branche ist, hat es natürlich eines der dediziertesten Support-Teams der Welt. Obwohl es auf der Webseite keinen Live-Chat gibt, gibt es dort ein Kontaktformular zu finden. Anders als andere Spielhallen ist das Betfair in der Lage, innerhalb von maximal vier Stunden auf alle Anfragen umfassend zu antworten. Sie verfügen auch über die Möglichkeit, die Betfair Spielbank per Telefonanruf zu kontaktieren, falls Sie eine schnelle mündliche Antwort wünschen. Der Kundenservice ist für Sie von 10:00 bis 18:30 Uhr erreichbar.

Sicherheit und Fairness

Sicheres Spielen sollte eine Priorität einer jeden Spielothek sein. Betfair nimmt dies äußerst ernst, deswegen sind in das System eine Vielzahl verschiedener Sicherheitsmaßnahmen integriert. Spieler werden von Betfair mit einer 128-Bit-SSL-Verschlüsselung geschützt, sodass Fremde nicht ihre geschickten Daten lesen können. Wenn die Daten einmal auf dem Server sind, werden sie von der neuesten Firewall-Technologie und anderen Computersicherheitssystemen geschützt.

Mit einem Namen wie Betfair ist es offensichtlich, dass es über als fair erwiesene Spiele verfügt. Weil Playtech-Software verwendet wird, kann man sich sicher sein, dass die Spiele fair sind. Trotzdem aber hat man sich die extra Mühe gemacht und die Spiele von Prüfungsfirmen testen lassen. Diese Berichte können auf der Webseite durch einen Hilfsassistenten vorgelesen werden. Allerdings wurden seit 2009 keine neuen Tests durchgeführt.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Betfair Casino hinterlassen haben.

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Betfair Casino - 1950 skrill withdrawal never received as well as 249 trustly deposit not arriving
Dear sir/madam,

After 4 years of being a loyal customer, unfortunately it seems Betfair is turning rouge on their customers.
On the 11th of August I made a deposit using their “Instant” deposit service Trustly. For 249 euro’s. This payment had the following ID: 2538116405. It never arrived, but did show up in my transaction history on Betfair.

I’ve spoked to many people in their customer service chat, as well as with several managers which all admitted to Betfair having issues with Trustly and assuring me that I wasn’t the only one with this problem. They assured me to be patient and that the issue would get resolved. It had happened twice before several weeks, so I was patient and was confident they would resolve the matter. Unfortunately though, today the deposit was also deleted from my transaction history. After speaking to customer service I was simply told “you never deposited – there’s nothing we can or will do for you – you have to contact Trustly.”.

Right before posting this message I have sent Trustly a message, so hopefully I’ll be receiving a response swiftly. How-ever, I do want Ask gamblers to be aware of these problems since I doubt Trustly is the problem here due to the following reason:

Next to the deposit problem, which has now occurred three times. I’ve also encountered a withdrawal problem. On 2020-08-14 at 00:07 I have made a withdrawal of 1950 to my Skrill account. After waiting for 5 days I decided to ask customer service why I hadn’t received my withdraw yet in time and was simply told it got denied without any particular reason. I was told the withdraw would be reversed and I had to withdraw again, also stating that It might get denied again since it was denied without reason (and thus nothing changes when I make another try at withdrawing. This essentially results in an endless loop in which I don’t receive either my deposits or withdrawals.

Personally, after being treated very rude by customers service (note; I wasn’t too pleasant myself – but I always get generic copy paste messages and missed thousands in arbs/bonuses due to their broken promises which aren't compensated for at all after paying thousands in commissions). I’m not convinced I’ll ever receive my money back from this company.

I can prove everything I spoke about with screen captures / bank notes etc. If anything is needed – please tell me where to send it to and I’ll make sure it’s being dealt with accordingly.

Also, Betfair, if you’re reading this: please do the right thing and make the refund. I need the money and I rely on the reliability of the betting exchange for my livelihood. You’re the only constant in the betting world, so please make sure you stay constant and do the right thing and make your loyal customers whole again.

Thank you very much in advance,

Kind regards.
staus Ungelöst
€2199
Betfair Casino - Account Closed & Withdrawal Void Without Saying Why

Good Afternoon,


I am emailing today to raise a complaint about Betfair. I have included my account details below for completeness:


< Personal data removed >


I recently created an account with Betfair as I had read online of their excellent reputation - I am fairly new to the gambling scene so I thought I would pick a reputable brand. However, after my experience I can say I am less than impressed with their fairness and how I have been treated.


I deposited £500 to fund my Betfair account and it was accepted almost immediately with no problems. I then started gambling and was fortunate enough to get a mixture of winnings from the online casino and sports betting to get my account balance up to £5000. I then decided I would withdraw my winnings – this is where the problems began.


The following day, I received an email asking for verification documents in the form of ID and proof of address, to verify my account. I was fully expecting this as with every other gambling site, so I sent in my driving license, a photo of me holding my driving license (with my face in view – I thought I would go the extra mile) and a bank statement. I then received an email the following day saying my account had been closed by the security department on business grounds and in line with their terms and conditions – at this point my initial deposit of £500 was returned. I emailed Betfair querying this and their response was “it was a business decision and once your documents have been approved your account will be re-opened and you will be able to withdraw your funds” I was reassured that that my remaining account balance of £4500 would be kept safe and payed out once my account had been verified. To be honest this was a load of rubbish. 3 days later after chasing the live chat agents’ multiple times and after being told the same thing time and time again. I was eventually told (on the 5th time of asking) via live chat that my account was going to be kept closed and the remaining balance in my account was voided. All email contact has been ignored and I am having to chase Betfair via live chat to get any form of response.


I deposited my own money, risked losing my own money - I could have lost, but on this occasion, I won, and I fully cooperated with question and the verification process. However, my winnings and being withheld. Betfair have to pay out what is fairly and rightfully due to me. I can assure you if I had lost my initial deposit of £500 Betfair would most certainly not have returned this.


I would appreciate it if you could take a look at this case, and hopefully Betfair pay out what is fairly and rightfully due to me. I have no interest in them closing my account indefinitely as to be honest I have 0 respect for this company.


I look forward to your response,

staus Ungelöst
£4500
Betfair Casino - Account closure and confiscation of balance with no justification whatsoever

Good afternoon.

At the end of December, I registered at Betfair casino. since the casino was new to me, I started with small deposits. But for some time I made small deposits from 100 to 500 euros.. then I started making relatively large deposits through the Neteller payment system from 1000 to 2000 euros. I played various games: slots, blackjack, and sports betting... 10.01.2019 I made a Deposit of 2101 euros, played slots, card games, then put the money on the withdrawal.. I didn't receive any money for several days. the support service said that according to their withdrawal rules, the period can be up to 48 hours. I was waiting for the money, but after 2-3 days I received a notification that my account was blocked, Betfair holds the money, and this decision is not subject to discussion (See the letter in the attachment: message of blocked account.jpeg).

I never received any emails about violating any of the rules of the game or anything like that from them during the entire game.Instead, immediately send a message about blocking.

I was shocked.

I immediately responded to the email with a request to explain the reason for blocking (see attachment: the answer about the account blocking.jpeg). In response, I received only the standard response that this decision was made by the security service and they do not name the reasons (see attachment: the answer#2.jpeg).

after this response, I decided to write them a letter describing the whole situation as I see it from my side and asking them to clarify the situation AGAIN (See attachment question #2.jpeg). On such a letter from my side, I received AGAIN their standard response: that they do not have access to specific details and put the status: eliminated! (see attachment answer #3.jpeg). In other words, this dialogue has reached a dead end. they respond to all my letters in a monotonous manner and do not give any specifics. So I decided to ask you for help.

P.S. in the attachment, I also attach all correspondence in the e-mail format, since all correspondence was with the Russian-language Betfair support service, I did not receive letters in English from them. also, please note that some of the email they answered was not a text message, but by inserting photos with the answer, so to read them you need to follow the links that they have in their responses. But for convenience, I made all the correspondence in Jpeg format (see all the attachments that I provided)...

staus Ungelöst
€2095

Beschwerde-Statistik

Gelöst 17
Durchschn. Betrag $ 4,172
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 3 Tage

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Betfair Casino ist einfach super klasse. Tolle spiele Auswahl ,und super Bonus Angebote. Kann man nur weiterempfehlen. Probiert es aus habt Spaß unter anderen gute einzahlungs Methoden. Zahlen immer aus und dass ziemlich schnell 🙂

Ah Betfair, the place with bet and fair in it’s name that would make you think it is a good place to play at right? The casino had a download client and also a web based casino, not everything at the web based was on the download client version tho. Good RTP for the slots too.

There is no wagering on the free spins bonuses which I found refreshing as many other sites will hit you with a wagering requirement.

The casino also has all the table games and live casino games that you would expect from a good casino. Good to see if a player wants to take a break from slots they can have a good go on the table games and try their luck. Not that I ever bothered with the live casino, always went with the computer table games instead, less waiting.

One of my better times at this casino was when by some chance I was placed onto the VIP members list and thus I was able to enjoy all the good promos that VIP players enjoy, this went on for several months before I was put back with the plebs and the lower quality promos, during the VIP promos the free spins paid at 0.10 per line thus each spin could be 2.50 eur per spin or 4.00 eur per spin if it was a 40 line slot game.

Lacked many slot providers and thus was limited to mainly playtech and a few others such as NetEnt, Red Tiger and WMS. But as you know there are dozens and dozens of providers out there.

There was a slot promo that required a single spin or more to have a chance to win free spins but no matter how many times I took part in that daily promo I never was selected to win the free spins... what kind of a raffle is that. Used to do one spin on Starburst for that.

Some promos were unfaily done, which also happened to be one of my first posts on the forum about the unbelievable run with a soccer type free spins promo that would suggest that there were issues with it. Perhaps some kind of RNG issue that would mean players were not getting a fair deal.

Being moved back to non VIP status, when I had stayed at the VIP for some months. The non VIP promos have free spins at only 0.01 per line thus only 0.20 per spin a big difference from the VIP of 0.10 per line.

Deposits via debit or credit card came with a 1.5% fee and deposits via paysafe card with a 2.5% fee. Not great when you do a lot of deposits and on top of that you can be hit by another fee by your own bank for gambling related transactions.

I love playing at Betfair Casino! Love the wide variety of slots, large bonuses, and friendly, competent team that always ready to serve! When you win there is no obstacle, I get my winnings within 2 days, depending on the withdrawal method. Thanks for your fantastic job.

I like this place, the verification process took 5 minutes +/- but no more, and it's quite good. They have wide range of games, my game went smooth, without any delay.

Excellent service from this casino, thanks. Fast withdrawal times, no problems whatever. Really nice games, reliable company, really nice customer support.

Like these guys. The interface is nice, lots of fair bonuses and helpful support. I was left fully satisfied after playing here and I can fully recommend this place.

I like the interface, comfortable navigation, the downloading of games is fast and as for me it's a plus. As a result I can tell that everything is more or less fine.

Not enough providers for me, so I can't choose the games I like. Maybe you should work on it. Another moment is lack of bonuses. I can't tell that I am such a nice player, but I know smth. So for me not enough

I thought they were a reputable company because they are such a big name in the industry, but I found out the hard way that they are not. It is hard to think of anything positive.

Unfortunately the Betfair experience is not a pleasant one.
They completely refuse to award the full welcome bonus package they advertise and their support is the worst I have ever experienced. You wait 20+ minutes to be connected to a rep and then they tell you they have to send you to another department and then its another long wait and when you finally get to speak to someone you have to wait 10+ minutes in between responses.

They are rude and don't seem to have any idea how their own platform works or the promotions they are running. Their internal complaints process is a joke and basically as non-existent as their support. Poor selection of slots and just a miserable experience overall.

Betfair is one of my favourite casino websites. If you are interested on sport betting, live casino, Bingo or other offers, on betfair you can find it. The registration is easy and the verification process goes very quick. Betfair offers a lot of interesting promotions and bonuses. They also have a poker software, you can download it on the website.

You can choose a lot of different deposit methods. Withdraws not takes longer than 24 h. When you play in the casino you get comp points, you can find them when you open a playtech game then click von cashier. This comp points you can exchange to money. Playing in Betfair casinos always makes me very fun. The customer support is always friendly and does their best to help you if you have any problems or questions. For referring a friend they offer very attractive bonuses. The Design of the website is very nice and not complicated. They have a very big collection of casino games, all your favourite games you can find here. On my birthday the customer support credited 2 free bets to my account. I can't say anything bad about betfair my experience here was very good. They also offer some loyalty bonuses like for the sportbook if you bet 15 euro in a week you get a 5 euro free bet. On the german website, you can from time to time a Free spin for the "jackpot bet". Another promotion on sportbook what I like is safe the winnings. You start with a pot of 1000 euro. Every day you get 1 free game, you can choose a question about sport. Then you need to choose the answer like win team a? you can bet the complete pot of 1000 euro to say yes they win or you say, I'm not sure I say 50:50 then you have safe after this question the half of your pot left. after 10 questions all that left of your 1000 euro pot will be credited to your account. If you good at things about sport this promotion will be very interesting for you. I can advise all of you to try out Betfair casino I give 5 stars.

Great Casino overall, usual Betfair standards of great bonus terms and fair wagering requirements. Have used Betfair for years for sports, casino, exchange and have rarely had any issues. Quick payouts and withdrawals.

Lack of game providers would be great to have novomatic, more big time gaming slots and also Microgaming slots. Other than that I can't think of any negatives.

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