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bCasino UK

Player Rating 58 reviews
7.5/10
58 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • Instant play
  • Live chat is open
  • Mobile friendly
  • Live casino available
  • SSL encryption
What we don’t like
  • Limited poker games
  • Live Chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


bCasino UK Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bcasino.co.uk
Established
2018
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

bCasino UK is an online casino where members have access to a range of games from video slots to table games to live games. Members can enjoy titles here from multiple providers which include Play’n GO, NetEnt, Microgaming, Booming Games, NextGen Gaming, Elk Studios, Nektan, and Lightning Box. The site can be played in English and can be reached instantly through a web browser or through their mobile casino. bCasino UK are licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

The casino can only accept players from the United Kingdom, Canada, Finland, Gibraltar, Guernsey, Isle of Man, Jersey, Norway and Sweden. A full list of restricted countries can be found by using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

bCasino UK is also fully compatible on the go so members can log in and play from a smartphone or tablet device. No app is required players simply need to open their mobile browser and enjoy.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption which keeps players personal and financial transactions secure.

They also use a random number generator to keep games fair and random.

StallCation

Complaints

Read the complaints other players have left for bCasino UK. Learn more about complaints.

Show all complaints
£1,115.10 withdrawal leading to excessive verification lasting over 2 months and 35 emails
I have an ongoing issue with bCasino which has now gone on for over two months.

To date I have provided bCasino: 1. Photo ID, 2. proof of address, 3. back and front of my debit card used to deposit, 4. *proof* of the number phone belonging to me by showing them my phone bill, 5. further phone verification whereby they rang me up and asked me thorough questions, 6. selfie verification whereby I had to hold my passport beside me, 7. a full source of funds declaration form where I had to fill out my job title, annual income etc.

This has gone on over 35 emails, many of which I've had to chase up multiple times on live chat for them to even provide a response.

They have also asked me for source of funds by showing them a bank statement in order to justify the £500 and £200 I have deposited to the site (both on 29th March). I showed them a bank statement showing recent gambling winnings as this more than justifies the deposit amounts. They are arguing many different arguments in order to attempt to avoid paying out. They are saying that my job does not allow me to afford to deposit these amounts as I am a club promoter and my salary on the declaration was £15k-£25k. I made it clear to them that my gambling funds are kept separate to my income. I don't gamble with the money I'm supposed to pay bills with.

They also asked to see the first payment into the account. Even though I shouldn't have had to do this, as the gambling winnings justifies £700 in deposits, I showed them the first payment into the account which was from a casino who didn't accept Mastercard withdrawals. I opened this account so I could get the winnings out.

Now bCasino want to see proof of the Monzo account dating back months. Where does this stop?! Do they need to see a payslip from 2016 where I used these funds to gamble, and kept this gambling fund separate ever since. I have made this crystal clear - I use a separate wallet to gamble and don't use my wages. I have proven where the £700 I deposited came from.

I would urge anyone and everyone to please steer clear of bcasino as it is a massive headache. No other casino I have come across will subject you to this level of harassment when you have adequately verified your account.

I would also like to know why the ridiculously stringent verification measures on the phone verification and selife ID etc.? If it was my source of funds which you wanted to investigate, why were these other measures so ridiculously interrogative?

My withdrawal amount was £1115.10 requested on 8th April

I demand bcasino pay out as I have justified my source of funds and bcasino are just claiming gambling winnings can't be accepted as a source of funds. They want me to track the funds back indefinitely until I give up. There is no end to this, and it's purely an abuse of AML procedures to increase profit.

I urge you to force bCasino to pay my withdrawal immediately

Nadia
staus Rejected
£1115.1
Refusal to pay winnings due to twisting of term in wagering
On the 01/04/2019 i deposited £100 for bcasino'a 50% deposit bonus found here: https://www.bcasino.co.uk/promotions/daily-reload-bonus/?lang=en&desktop=true.

I started spinning on a medium variance slot called Gonzo's quest, regularly advertised over numerous casinos globally. The slot is such a regular i assumed it would not have any rules around wagering contributions.

I was spinning at £4 spins and hit a couple of nice wins getting my balance to over £1,000. I decided to check my wagering progress for the bonus, and then noticed that it was in fact only contributing 10% to my wagering progress, something i normally only see on blackjack or super high variance slots like dead or alive.

I did not try to abuse the system in any way by hiding money in blackjack, or slot bonuses. I simply switched to a slot of similar variance and spin size. I believe it was Jackhammer 2 at £5 spins. I finished wagering at a balance of £1,750. i was sent a verification request the next day and sent photos of my bank card. It was accepted and everything seemed fine until i recieved another email stating that i had broken a term in their terms and conditions for wagering. A term designed to stop people multiplying their balance via blackjack, roulette or other means that they had twisted because i simple switched from one slot to another of very similar variance and RTP. It seems a blatant backhanded excuse to avoid paying out a winning customer.

I have held detailed discussions with their customer service and they refuse to budge on this matter. So have let them know i will be raising this with you as an external dispute. I can send you any further information if and when you require it.

Many thanks,
Tom
staus Resolved
£
bCasino - Delaying payment by excessively using GDPR regulations to avoid paying a cash win

Hi,

I deposited £500 to bCasino on 5th September 2018 and somehow was bonus banned after my first deposit which in itself seems suspect, but then as I had to turn the money over in order to withdraw - I wagered the £500 on roulette and won £7,200. I had originally deposited to claim the welcome bonus part 1 which was £500 after they confirmed on Live Chat I was eligible.

I then proceeded to send in all my usual verification documents. Following that, they then asked me to provide source of funds, I showed them a transaction on my bank that was my monthly wage from my employer at the time which covered the £500 deposit as well as being within 3 months of the deposit to bCasino (proof of this email correspondence and also what I sent is attached). However, they have rejected this and are asking for full 3 months of my bank statement showing all transactions which they don't have a right to. I know full well that my income is more than enough to meet GDPR regulations as i have used said income to pass Source of funds requests at other casino's previously.

They are using GDPR as a way to purposely slow pay me rather than use it for legal obligations. How are they able to decide that my salary was not what funded my bcasino account or not even though it was?

From my perspective it seems that like the casino are trying their upmost to avoid paying my win as i'm certain had I lost or only won £500 say, I would have not had these issues. This has been ongoing for several months now and at one point I even thought I may get the payslip accepted as they asked for it but to no avail.

In previous correspondence they argue that they can't prove my deposit of £500 in June was related to my deposit in September but if that is their standpoint, how can they prove anything was - for example if i already had £2000 in my bank and then my Dad borrowed me £500 to help with my rent and that transaction appeared directly below the bCasino transaction, would they argue this has been funded by my Dad? I'm sure they would!

Can you please help my case by speaking to them and explaining that my monthly income (of over £1200) is sufficient for a source of funds request for a deposit of just £500!

Please let me know what supporting evidence you would like to help with my complaint.

Thanks

Arron

staus Resolved
£7200

Complaint Statistics

Resolved 3
Avg. Amount $ 3,177
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

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Player rating
7.5/10 58 reviews

Top reviews from our players

I have played on over 50 sites. This site has exceeded my expectations, they have a large selection of games some of which I had not seen before which was refreshing. The customer service is great.....when confirming my identity which most reputable sites need to do. I was phoned instantly by a English man to confirm my identity, the whole process only took a few hours to process my first withdrawal.

I also really enjoy that a large amount of the games have so many ways to trigger the bonuses, there a lot of slots out there that have only 1/2 ways to trigger a bonus. To keep me interested in slots I like to play ones that have 5/6 different types of bonus which a lot of there games seem to have with random triggers for a lot of the games.

I dont like to play with bonuses as all sites usually have high wagering requirements but they seem to offer some good bonuses. And they also have a loyalty points system in which you can redeem cash amounts that are withdrawable.

Hope this helps you decide if you wish to have a flutter....good luck

Not yet to have any but I see no reason I should have any in the future

Dear CLANKILA, Thank you for your Review. We appreciate that you have taken the time to leave such positive feedback regarding the customer service and we are delighted to hear that you are enjoying the selection of games that we have available. We are constantly adding to our games, so keep a look out for new ones appearing in the future. We hope to see you again soon. Best Regards, bCasino

user avatar

Great communication and very fast help and support (kelvin) thanks for the great work great gaming site.well done bcasino. 👍🏼

No dislikes really as I am new to the site I have not experience much of it as of yet but as for now I just wait for the team to email me upon my withdrawal being processed soon 9/10

Dear NKAUR1, Thank you for your fantastic feedback. We are delighted Kelvin our customer support agent communicated with you in a great manner and was very quick at helping and supporting you. At bCasino, we pride ourselves at always giving our player's the best level of help and support we can. Kind Regards, bCasino

user avatar

Decent game selection, great online support (manager sean esp good)
Good bonus promotions.
Fast and easy to join.
Many thanks guys for a good experience!

Games are limited with purely bonus money which I found restrictive.
Not easy to see wagering% and know where you are at, online support resolved this for me in mere moments though .

Dear RORYCAIRNS, Thank you for your feedback. We are very pleased to hear that you are enjoying our promotions and that joining was a nice easy process. We appreciate all feedback and we are always looking to improve our site, features and rules to make it an even more enjoyable experience for our players. We are also very happy to hear that our support staff have helped and guided you when needed. Thank you again for your feedback and we hope to see you soon. All the best, bCasino

user avatar

Energoonz, Golden Ticket, Chinese New Year, Sweet Alchemy, Crazy Cows, Pimped, Easter Eggs, Gold King, Foxin Wins (All versions), Dragon Story, Judge Dredd, Maid o Money, Gorilla Go Wild, Book of Dead, Sevens & Fruits, Sweet 27, Golden Mane, Thunder Reels, Baker's Treat, Gold Trophy 2, Reactoonz, Casinomeister, Butterflies, Blood Suckers, Spellcast, Excalibur, Kings of Chicago, Simsalabim, Starburst, Dead or Alive, Gonzo's Quest, Fruit shop (All versions), Diamond Dogs, Demolition Squad, Koi Princess, Silent Run, Muse, Lost Island, Twin spin, Zombies, Hook's Heroes, NRVNA, Jack and the Beanstalk, Mystery Joker, Mystery Joker 6000, Big Foot, Xmas Joker, Piggy Riches, Moon Princess, Fruits'n'Stars, Monster Wins, Starmania, 1429 Uncharted Seas, 7 Sins, Golden, FU ER DAI, Mad Mad Monkey, Flowers (All versions), Mega Power Heroes, Fruits of Neon, Sails of Gold, Wild Cat Canyon, Sahara`s-Dreams, Stellar Jackpots Serengeti Lions, Legacy of Egypt, Myth, Hugo Goal, MULTIFRUIT 81 10%
All slots game not mentioned above 100%
All scratch games 100%

Well if you think of taking a bonus on this site I would recommend you to stay away as their wagering terms are rogue and completely out of line. If you just play with your own money it should be fine I guess. What an absolute joke that list is. You have an edge as a casino already, further restricting and not only that but restricting games to an extent like 10% counting is utterly pathetic and you're a disgrace. Please try to justify it, I dare you

Dear GAMBULAAH Thank you for your review. We are sorry to hear that you have not enjoyed your experience with bCasino. We do appreciate all your feedback and we are constantly changing and updating our site and rules to improve the player experience. bCasino makes no attempts to hide our wagering contributions and want to ensure clarity for our players. Some games do contribute 100% to wagering, some 100% and table games 0%. We do offer generous bonuses and our support staff are available 24 hours a day to answer any questions you have about the games and their wagering contributions. All the best, bCasino

user avatar

The quality & experience of their customer service made me to give this honest review on here! Matt who dealt with verification of my documents! Ian waited on the phone while I was sending the rest of the documents for their KYC. Then won a little.... Withdrawal was made... John dealt with the processing of my fund which I have received it this morning. That was first withdrawal & it took around 5 working days. I do not usually recommend online casinos, but I have to do that with bCasino. The customer service will assist you however they can! They even remind you to treat it like ‘fun’. I don’t care how other websites giving bad reviews.

I don’t think I have any negative feedbacks other than more improvement to the website as well as their T&C. 9/10 is given so they can improve.

Dear DCMARS Thank you for your positive review! We are delighted to hear that you have had such a good first experience with our site and also that you have felt you are able to praise our staff so highly. We aim for all our players to have the best initial and ongoing experiences with us and look forward to seeing you back online soon. Thanks again for playing with us. Kind Regards bCasino

user avatar

Easy to navigate, plenty of promotions and bonuses and I have won three decent amounts in the short time I’ve been playing on the site, and way more than I’ve deposited. Withdrawal was easy, I sent all the ID etc they requested on my first withdrawal and I had the money within a few days. I’ve just withdrew more wins, so we’ll see how long this one takes. Also the customer service is one of the best too, always on hand when needed, quick to reply and answer any queries you have. Matt is on the ball with everything bcasino, always friendly, cheery and helpful.

None yet lol. That’s pretty impressive tbh.

It won’t let me post this as it states my negative feedback is too short, so I’m filling it with this...

Dear A1ISON, Thank you for your review of bCasino. We are delighted to hear that you are enjoying the site and wanted to congratulate you on your wins. Any feedback is appreciated and we will ensure that Matt is informed of your positive experience. Dont forget, our live support is available 24 hours if you require any assistance (or just fancy a chat) We look forward to seeing you again soon :) Kind regards, bCasino

user avatar

Great new casino. Easy to navigate and access some of my favourite slots. Deposit method easy enough to figure out and play. Software alright as expected and RTP very good. Definitely got my moneys worth and even made a nice profit.

Had a small issue uploading my legal documents which was resolved by a telephone call from a very helpful member of staff who resolved the muddle I was in. Thanks again Charlotte. Another issue is the withdrawal time. 5 working days to reach your account. 3 days pending. I usually request a weeks time out as not to reverse withdraw(I hate doing that). That's about it. Can't fault much else. Would be a 10 in it wasn't for the withdrawal time.

Dear Tangman 10304 Thank you for your review. We are pleased to hear that you had a positive experience at bCasino. We appreciate all your feedback.We are always evolving and reviewing our processes. bCasino is always being updated with brand new games, services and promotions so we hope to see you play with us again very soon. Kind Regards, bCasino

user avatar

This looks to be an up and coming casino in the uk, smart design and easy to navigate, support staff are excellent and very polite and helpful.

Withdrawal time very good, I would recommend this casino to anyone.

Thanks for your help with making a withdrawal Richard such a polite guy

Nothing to dislike about bcasno they are first class

Dear LUCKYLEP2016 Thank you for your review of our casino. We are very pleased to hear of your positive experience with us and look forward to you playing with us again in the near future. Don't forget to check out our new promotions page on site, which is updated regularly with great deals for our customers to enjoy. Best regards, bCasino

user avatar

Good to see a new site for a change, managed to cashout on my first deposit which is always nice, helpful live chat

Withdrawals could be a bit quicker. Could do with a few more providers, but there are enough slots.

Dear MCCULLJ Thank you for leaving us such a great review and congratulations on your win! We appreciate your feedback and we are always working to try and improve our service for our players. Keep an eye on our site, we are constantly adding to our providers and games regularly! We look forward to seeing you in our site again soon. Kind regards, bCasino

user avatar

I believe the casino has misleading and suspicious bonus terms. I played a bonus and met the wagering requirements then upon withdrawal my bonus was deducted from my balance apparently this is standard procedure and in the fine print. 2 days later I received an email saying I had breached the T&C'S because I had staked more than 10% of the bonus value in one hand. My bonus was 100 pound on live casino with 40x wagering requirements i.e 4000-pound playthrough. In order for me to be compliant with the bonus terms, I could only stake 10 pounds per hand or the equivalent of playing 400 hands of live casino. The bonus offer expires in 3 days as well, so you need to play at least 170 hands per day at 10 pounds in order to be compliant.

Furthermore, there is no system message that tells you are betting too much. This way this increases the chance of players breaching the T&C's and also losing their balance which creates a riskless situation for Bcasino. They need to be more transparent in essence.

Dear SIMONHOROWITZ1 Thank you for your feedback. We always hope that all of our players have a positive experience, so if you can contact one of our agents on chat, we can discuss what we can do to turn your experience with us into something positive. Hope to hear from you soon. Regards, bCasino

user avatar

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