General Information About Asino Casino
Metlait SRL owns Asino Casino, a company registered in Costa Rica and operating under licence number 0000064, issued by the Tobique Gaming Commission. The online casino has an 8.4 CasinoRank on the AskGamblers website, and an almost-perfect 9.9/10 Player Rating.
Players have made only five complaints about Asino to the AskGamblers Casino Complaint Service (AGCCS), and they were all resolved successfully within a day on average.
Players praise the website layout, navigation and design when it comes to the initial impression. They also speak highly of the game selection, their experience with the casino games and bonus offers, and some of them of the withdrawals and helpful customer support.
Some players noted slight delays in live chat conversations, and a few complained about slow verifications and withdrawals, but it is interesting to see that not even that decreased their rating for Asino casino.
The sign-up process requires providing basic personal and contact information, including a valid email address (that you need to verify) and a phone number.
When I signed up, I immediately received the 100% up to €300+ 200 Free Spins first-deposit offer. According to the bonus terms and conditions, this bonus is available to players from all eligible countries, apart from Sweden and Finland.
Payment Information and Options at Asino Casino
When I clicked on the green wallet icon to make my deposit, it opened a window with all available fiat and crypto payment options. For fiat deposits, I had a selection of bank cards, e-wallets (such as Apple Pay, Skrill, and Neteller), and other digital payment solutions.
Since I prefer crypto payments, I was glad to see that USDT was available, but the selection of cryptocurrencies is a bit limited. The casino claims that they are working on adding more crypto payment options, which is good news.
The minimum amount for fiat deposits is €10, and for crypto (at least for USDT) is €5. The casino reminds players in its terms and conditions that crypto deposits can’t be capped because of the decentralised nature of cryptocurrencies, meaning that players who need deposit limits should consider switching to fiat.
The FAQ section says bonuses are higher with crypto, which made me a bit sad that I couldn’t claim the welcome bonus offer since I was testing the casino from Finland. However, this might not apply to the welcome bonus, but to other bonus offers that the casino has for existing players.
The minimum withdrawal limit is €20, or the currency equivalent, but I didn’t get to test the withdrawals. From what I could see in our Asino casino player reviews, most of them praised a fast and easy withdrawal process, but a few players complained that it can drag out.
The maximum withdrawal limits are €2,000 a day, €5,000 a week, and €20,000 a month.
The formal complaints players made against Asino to our AGCCS were mostly about prolonged withdrawals or KYC processes, but they were all resolved successfully.
Customer Support at Asino Casino
If you prefer to try and find answers on your own first, you can consult the FAQ section at the bottom of the home page, but I must warn you that it’s not very extensive, so you might not find the information you need there.
Customer support is available 24/7 via live chat, and you don’t have to be a registered user to start the chat. I was first greeted by the chatbot, which has answers to the most frequently asked questions, and while it was able to provide some information, I still asked to be transferred to a support agent.
Tiana picked up the chat after a few seconds, and I haven’t experienced the delays that some players complained about in their Asino Casino reviews. She didn’t even ask me to repeat the question, but went straight to finding the answer to my query.
Since, as I have already mentioned, I was reviewing this casino from Finland, I wanted to double-check if I was eligible to claim the welcome offer that I received in my inbox. Tiana confirmed what the bonus terms and conditions stated: that the welcome package is not available to players signing up from Finland.
If your issue is not urgent or you need to explain it in more detail, you can also send an email to [email protected], and the customer support team will get back to you.
Games at Asino Casino
The casino game selection here is quite good. You can enjoy various game types from a long list of top and upcoming gaming providers, whether it be Megaways online slots, progressive jackpot slots, table games or live dealer games. You're sure to find them here, but you can’t test them in demo mode.
As I prefer slots to table games, I decided to take a spin or two on some of the new slots at Asino, so I tried the Bonanza Billion Xtreme slot by BGaming. I had some pretty nice wins that show that even though the game is highly volatile and the RTP is 94.04%, it is possible to score some small wins.
There are so many providers that I found it it useful to filter the lobby by the provider in the search section. You can select each provider individually, and it’ll tell you how many games are compatible in your country. Another good thing in the mobile experience is that the games open in full screen.
You’ve got instant access to thousands of slots, and if you’re from an eligible country, you can check out the Bonus Buy section. If you’re a more advanced user and you know what game you want to play, type it into the search bar and let the casino do the hard work.
The live casino lobby is divided by game, and you’ll find plenty of tables for blackjack, poker, roulette, baccarat, and other games. Players praise the live casino section in their reviews as well, but you’ll need to check it out for yourself, as I’m not a huge fan of table games, unfortunately.
Asino Casino's Commitment to Responsible Gambling
When I opened the Responsible Gambling section, my first impression was that it looked quite modest, but when I opened each section, I found out that the casino offers some tools for keeping gambling habits in control.
Players can set deposit, loss and wager limits by contacting customer support, which is a great way to keep track of expenses. It is also possible to request a cooling-off period of up to six months when you need a break.
If you need more time than that, or to permanently self-exclude from gambling with Asino, you can do that as well by sending a request to customer support.
I also liked that the casino provides links to external help resources, but I would also like to see a self-assessment test for players who can’t judge for themselves if they still have their gambling under control.
Asino has the best mix of bonuses and games! The support team is always helpful, and the interface is very user-friendly. I feel safe playing here too