Asino Casino - Deactivation After Win Money

Dear Cano82,

We deeply regret the inconvenience you have experienced. The security and satisfaction of our customers are our top priorities, so we would like to investigate this situation in more detail. At the moment, we are thoroughly reviewing your interactions with our technical support team, as well as the information regarding the withdrawal of funds and the account blocking. We will try to get back to you with a complete response regarding your situation as soon as possible. We apologize for the inconvenience caused and will keep you updated on the situation.

Best regards,
Asino Casino

Dear Cano82,

We have thoroughly reviewed your interactions with our technical support team, as well as your concerns regarding account blocking and withdrawal issues. We would like to provide a detailed response to each of your questions to clarify any misunderstandings.

Regarding your interactions with our technical support specialists, we would like to note that all your inquiries in the chat were responded to promptly, with up-to-date and complete information. You received responses from our specialists within a few minutes.

The withdrawal requests made between June 25th and June 27th were canceled due to the need for account verification. Once you provided all the necessary documents, your withdrawal request of 4000 EUR on June 28th was successfully confirmed and processed on our end. The funds are currently on the payment system's side. Please note that according to the WITHDRAWAL POLICY, "All Bank Transfer payouts are in principle processed within three to seven (3-7) banking days."

Regarding the verification of your profile and the documents requested by our specialists, we would like to emphasize that the security of our players is our priority. Moreover, as a licensed casino, we operate strictly within our T&C. According to the "WITHDRAWAL POLICY" section of our T&C, which you agreed to upon registration: "The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity," as well as according to the ANTI-FRAUD POLICY section, "In order to verify the player's account, casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet."

Additionally, regarding the blocking of your account, please note that the closure was made by the administration's decision. This decision is final, and your account cannot be reopened.

As for the return of the remaining funds, this issue has been forwarded to the relevant department, and we are awaiting a response. We will maintain open communication with you to address any further concerns and provide updates on the status of your withdrawal and refund.

Best regards,
Asino Casino

Okay everything is okay now . I have to say sorry . The First 4000 i get yesterday and the Rest ( 1000 ) will Come the next 5 - 7 Business dass a supporter from Asino told me Today .

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @Cano82,

Should you face issues with the rest of your payment, please contact our team and request reopening the complaint.

We thank both parties for their assistance during the complaint process.