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Asino Casino - Delay of withdrawal and withdrawal method issue

RESOLVED

Complaint Info

Disputed casino

Asino Casino

Amount

€ 2400

Posted on May 10, 2023

I made a deposit using Mifinity, after winning, when I wanted to withdraw, I didn't have the withdrawal option like Minifity. The only available options are Bank transwer, and few crypto option.
I ordered a payment to my bank account
After a few hours it was returned and I was told to send a document verifying my bank account. After verification, I ordered a new payment. After a few hours, it was returned, Claiming that I had to order payment to Mifinity.
Then a few times going back to the chat, each time I had to translate the story from the beginning.
and each time I was assured that I had to wait for the manager, and that he would be up to 3 hours. They've been selling me off for a few days now.
I made a new crypto deposit, wager deposit x10, and ordered a crypto withdrawal. But it doesn't help, I haven't had a manager for a few days and I haven't got my money.

AskGamblers
Posted on May 10, 2023

Dear @fb_12­573­488­809­57960,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on May 12, 2023

Dear Asino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on May 12, 2023

Dear @fb_12­­57­3­4­88­­809­­57960,

We experienced minor issues with Mifinity recently, affecting some withdrawals. We're pleased to inform you that these have been resolved and all services are now functioning properly.

Your pending withdrawal is in process and should be completed shortly.

We appreciate your patience and thank you for choosing Asino Casino.

Best Regards,

Asino Casino Team

Posted on May 12, 2023

2400 euro
status: Pending
Mifinity cashout unavaiable all time. only for deposit

Posted on May 13, 2023

all time status withdraw 2400 eis pending. Live chat says it's the bank's fault.
but now ordered a payment of 150 euros today. which I won after my second bitcoin deposit.I'll see if it gets processed quickly.
I made a deposit with crypto because I wanted to activate the way to withdraw to bitcoin. It works in every casino. recently i had it Dama.nv one casino. mifinit it was not possible to pay. I made a mini deposit with Jeton and withdrawn the whole amount to Jeton
you can't here. win from before deposit with bitcoin i can't withdraw to bitcoin.
artificial difficulties

Posted on May 14, 2023

hallo.
last cashout to crypto aproved. ;) 150e.
first cashout 2400 pending. I am of good mind.
maybe tomorrow.

Posted on May 15, 2023

Dear @fb_12­­­5­7­3­­4­­88­­­80­9­­­57960,

We hope this message finds you well. We're writing to inform you that the payment from our casino has been processed successfully on our end. However, due to the procedures and security measures from the Payment Provider's side, the transaction might still be pending.

Please note that this delay can sometimes take up to 7 days, depending on the provider's processes. We understand that this can cause some inconvenience and we sincerely apologize for any delays you are experiencing.

We appreciate your understanding and patience during this time. We assure you that we are doing our best to work with the provider to ensure your transaction is completed as soon as possible.

Thank you for your continued patronage and support.

Best Regards,
Asino Team

Posted on May 16, 2023

Very sad, but the payment is still Pending. total time from the first withdrawal attempt after personal verification - 9days.
ASINO performs very badly compared to Dama NV casinos where withdrawals usually take 2 hours.

AskGamblers
Posted on May 17, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.