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Asino Casino - Withdraw still pending after 4 days

RESOLVED

Complaint Info

Disputed casino

Asino Casino

Amount

€ 1151

Posted on January 17, 2025

The casino tells me everytime that they have transferred my funds already! However the money is still not in my bank account. They are telling me it's an issue with my bank account. I asked my bank and they said it's impossible that a bank transfer take up to 10 days! Very frustrating, moreover because on this site her (askgsmblers) they are writing that the casino has FAST withdrawals..

Posted on January 17, 2025

Dear DigitalRider,

Thank you for reaching out to us. We are very sorry to hear about the delay in your withdrawal. Usually, withdrawals on our site are processed very quickly, and our specialists always strive to ensure timely payouts on our side. However, there are factors beyond our control, and sometimes delays may occur on the payment provider’s side.

From our side, your withdrawal request dated 2025-01-14 10:46:35 (UTC 0) for the amount of €1,151 has been approved. Please note that, as per the WITHDRAWAL POLICY section of our Terms and Conditions, which you agreed to during registration: "All Bank Transfer payouts are in principle processed within three to seven (3-7) banking days."

If the funds do not arrive in your account within this timeframe, please contact us via Live Chat or at [email protected], providing a bank statement starting from January 14. Our specialists will escalate the matter to the relevant department for further investigation.

If you have any additional questions, we will be happy to assist you.

Best regards,
Asino Casino

Posted on January 20, 2025

Dear all still no refund on my bank account. Tomorrow is the 7th working day. It is still pending. Its very frustrated!!

Posted on January 20, 2025

Dear DigitalRider,

We’re sorry to hear about your frustration. Please note that while your withdrawal was requested on January 14th, it was processed by our system on January 15th, and as we mentioned earlier, transfers may take up to 7 working days, excluding weekends.

This means the funds should appear in your account by the 23rd of January. If this doesn’t happen, we kindly request that you contact us via Live Chat or at [email protected], providing a bank statement starting from January 14. We’ll immediately investigate further.

Rest assured, we will ensure this situation is fully resolved.

Best regards,
Asino Casino

Posted on January 20, 2025

Thank you! I received the money today at 14:27 ! The complaint can be closed!
Cheers

AskGamblers
Posted on January 20, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.