Complaint #12 Asino Casino

Account was closed with 2100 euro balance

By datmanh117

1 year ago

I won around 4600 euro, chat support was very good and helped me get my account verified fast! ( within minutes)!

All good until the next day, when I wanted to login into my account and I see its disabled. No email sent from them,no nothing.

Seems that now I dont have access to my account. Casino was very good until it came to actually pay me ( I completed all the KYC procedure they asked me!).

Disputed Casino Asino Casino

Reason Declined payment

Amount €2100

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

datmanh117

1 year ago

Hello AskGamblers

The casino just sent me the last 2100 euro of my money!

Thank you for your help!

Asino Casino

• Representative

1 year ago

Dear Datmanh117,

Thank you for your response. Generally, refunds are processed via Bank Transfer to ensure a secure and successful transaction, as this method has a high success rate.

However, we have forwarded your request to the relevant department to check if a refund via MiFinity is possible in your case. We will update you as soon as we receive confirmation. We still recommend proceeding with a Bank Transfer for additional security and faster processing. Please let us know your thoughts.

Best regards,
Asino Casino

datmanh117

1 year ago

Hello,

I would like to receive my funds same way as I made the deposit (mifinity ewallet).

In Norway banks usually froze accounts that receive money from gambiling related sites.

Asino Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,436

Avg. Complaint Duration 4 days

Avg. Response Time 20 hours

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