Asino Casino Complaints

I won around 4600 euro, chat support was very good and helped me get my account verified fast! ( within minutes)!

All good until the next day, when I wanted to login into my account and I see its disabled. No email sent from them,no nothing.

Seems that now I dont have access to my account. Casino was very good until it came to actually pay me ( I completed all the KYC procedure they asked me!).

I won 5000 euros, an eternal back and forth until my account was completely verified and I received the message that I can now withdraw my money

3 hours later I receive the message that the administration has deactivated my account and I have to provide my details, which were actually already available during the verification process.

the casino plans to pay me less or nothing at all and deactivates my account at a payout of 5000. have previously deposited 3000.

no reason nothing, Zero Communication,
After i win Reaction is slower

I made a deposit using Mifinity, after winning, when I wanted to withdraw, I didn't have the withdrawal option like Minifity. The only available options are Bank transwer, and few crypto option.
I ordered a payment to my bank account
After a few hours it was returned and I was told to send a document verifying my bank account. After verification, I ordered a new payment. After a few hours, it was returned, Claiming that I had to order payment to Mifinity.
Then a few times going back to the chat, each time I had to translate the story from the beginning.
and each time I was assured that I had to wait for the manager, and that he would be up to 3 hours. They've been selling me off for a few days now.
I made a new crypto deposit, wager deposit x10, and ordered a crypto withdrawal. But it doesn't help, I haven't had a manager for a few days and I haven't got my money.

Hello, I made a deposit to the casino via cryptocurrency. I requested the same withdrawal method, but it was rejected. I have not received information about the reason for rejection. I contacted live chat, but they couldn't give a reason and sent inquiries to the appropriate department. After a few hours I got a message from the chat that the reason was technical problems, but the error has already been fixed and the withdrawal will be accepted soon. However, that did not happen. I contacted live chat again and got a message that the error was still not fixed.

I am writing to AskGamblers to ask the casino to clearly state the reason for the delayed payout. Once I get a message that there is a bug, then that it has been fixed, then that it has not been fixed. Also, in the meantime, I got an email that I was excluded from any bonuses at the casino because my bonus ratio is too high, although I only made one deposit at the casino. All this together seems very strange, especially since Asino is a new casino and I don't know how to interpret all this. I will add that for my region, the only withdrawal options are cryptocurrency. I would like to ask for help in my case and I would be grateful for such help.