Always Cool Casino

Item: Always Cool Casino
Rating: 1
Author: Bojana O.

Always Cool Casino

The casino is closed.

Player Rating 26 reviews

3.4/10

26 reviews

Complaint Response 54 complaints

3 days avg. 54 complaints

What we like

Good selection of slots
Strong security
TST-reviewed games

What we don’t like

The current posted audit is from this year.

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

Always Cool Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.onlinecasino.ac

Established

2008

Licences

Costa Rica Gambling

Affiliate Program

Casino Affiliate Now

Languages

English, German, Italian, Spanish, French

Casino Type

Instant Play, Crypto Casino

Deposit Methods

MasterCard, Money Order, Neteller, Visa, Entropay, Skrill, Bitcoin

Deposit Fees

Withdrawal Methods

MasterCard, Money Order, Neteller, Entropay, Skrill, Bitcoin

Withdrawal Fees

Currencies

Euros, US dollars

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 7-12 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Always Cool Casino is an instant-play online casino that uses Adobe Flash to deliver its games. The casino games are developed by Betsoft.

Security and Fairness

Although the support is lacking, Always Cool Casino does a good job keeping player records safe. Any data you submit to or request from Always Cool Casino is transmitted under 256-bit SSL encryption, completely preventing outside access. In a time where cyber crimes run rampant, this is reassuring.

Always Cool Casino guarantees the fairness of its games through the use of third-party auditor TST. This report was conducted in 2008 and has not been updated, but it is highly unlikely that these results would change over time.

Support

Always Cool Casino uses Fusion software to conduct its customer service. In this system, players can submit tickets to representatives who will then do their best to resolve a problem and reply with the result. The system is much less efficient than most other online casinos' since players cannot get responses in real-time.

Games

Since Always Cool Casino uses Betsoft software, the games are much less common than those of larger platforms. However, many of their slots offer exciting features and generous paytables. Whether you like traditional three-line slots or bonus-filled video slots, Always Cool Casino has a healthy selection.

If you prefer table games, Always Cool Casino offers the most common varieties. These include craps, baccarat, blackjack, and roulette. If you're looking for unique and innovative table games, you won't find them here. However, the games they do offer a smooth, realistic experience.

Video poker players can pick from 4 different variants: Jacks or Better, Tens or Better, All-American, and Deuces Wild. While the selection is significantly smaller than that of most casino platforms, players can play in both single- and multi-hand modes, and the paytables are relatively generous.

Complaints

Read the complaints other players have left for Always Cool Casino. Learn more about complaints.

Show all complaints

Submit complaint

Over 3 months waiting on a payment, hard to get response

I first made a request for withdrawal with AC casino on 11th December for approx $1000, here is a brief timeline of my exchanges with their support?accounting since then. December 11: withdrawal request. requested neteller from available options January 5: Asked for an update on my withdrawal (at this time my request was marked as resolved) January 21: Again asked for an update January 26: (first contact from AC) they told me that neteller was unavailable and offered me bitcoin February 11: (I was away from home so my response was delayed) informed AC that I did not want to use bitcoin, and asked if bank wire would be possible. February 18: They confirmed they could do bank wire with $100 fee February 25: provided AC with documents required along with bank details to process the transfer February 28: receive this from AC: "in order to process your request via Bank Wire you need to provide us with the bank instructions, you need to request this information directly with your bank." So I contact my bank, speak to 2 different staff from international transfers department, they both confirm that i have given AC all the necessary details to do the transfer, they tell me they are confused by AC's request. At this time I am at a loss as to what I more I need to supply AC with so i contact them again. March 1: leave message for AC explaining that my bank tells me I have already provided all information required, and ask AC to please clarify specifically what further information or details it is they need from me March 21: again I ask AC to please respond. It has now been well over 3 months since I made the initial request, I have even had to go into my account and spend a few dollars to make sure my account was not closed after 3 months of inactivity. I am worried that AC will just continue to delay or ignore my correspondence until I give up and leave them alone. I feel I have been very patient and polite to this point, but I also have little confidence AC will process my request without some sort of third party intervention. I would really like to resolve the issue as it has gone on too long now. Thanks, Geoff

Unresolved

$1,000

Refusing to process withdrawal to advertised payment method

Hi, please assist me in the following issue. I have requested a withdrawal at ACCasino, and I selected the Neteller option on the site for my withdrawal. They have Neteller, bank wire and Skrill as option when you go into the withdraw page. So naturally for me, I chose Neteller, because I have a Neteller account. I received an email from accounting telling me they do not have Neteller as a withdrawal option and that the only option for me is Bitcoin, and I shoul open an account on coin mama. I don't want to do this, as you have to deposit funds into a coin mama account first, and I'm not willing to do this. Basically, I'm not that interested in Bitcoin at all, it is not really supported in my country. everytime I reply on a email from accounting, as per their terms, my withdrawal is set back 3 days again, so basically they are not giving me any choice, yet they do have Neteller as an option, but not giving it to me? Attached is the lates email from them to me, again on Bitcoin, and my reply, with a screenshot of their withdrawal options. Also, they have all my verification docs, Neteller screen print, bank details utilities bill, identity doc. Ticket no XQB-417-82437, Please help.

Unresolved

$127

Payment request takes too long

Hello my name is Shireen < surname removed > first times i like to thank you very match and your friendliness and I am very happy that I have already registered with your site. My complaint is I have been for more than three weeks at the casino Ac a withdrawal request sent but there was no answer until now I tried the casino accounting by telephone but the number was not assigned so I then tried through the lifechat several times something To reach but was in vain no concrete answer no phone nr nothing, i have at AC casino account Euro 1929, - and I can do with nothing because is blocked ,alls I ask you friendly to contact The accounting department of the casion Always Cool and In my order the total money to withdraw it and to send it my bank Account that I have sent casino ac my data and I will send it to you also I thank you again and I hope that a soon to give solution

Unresolved

€1,929

Not Processing Withdrawal on $8,000

I have been patient. Two weeks since I requested the withdrawal. I submitted a ticket because the system would not allow for withdrawal and the ticket was marked as resolved and no one answered or did anything. So I reopened and again no response. I understand there may be delays, but they are actually not even attempting to process the request and furthermore are not even responding to support requests.

Unresolved

$8,000

Won't pay me $1,223

I asked for a withdrawal and submitted a ticket on June 8th and haven't heard a word from them. Chat is also very rude and I'm embarrassed to have played at this casino. I'm owed 1,223 USD and I'd like to have pursued. Thanks.

Unresolved

$1,223

Not willing to refund my deposit

I have my account open December 2015 after I saw the site advertised live dealer games available. I have made a deposit EURO 200 via Entropay. As you may aware, Entropay is like a payment platform not a visa card. After deposit made, the live dealer games are not at all existed. I've contacted via live chats support & emails, and confirmed that there are no live games and no time frame when can it be installed. Therefore, I've decided and requested withdraw my deposit back and close my account. Unfortunately, Live chat with their support team, only can assist me with deposit but not withdraw, worst still when I asked further questions, they cut me off. This is from Mid December 2015. I have sent all relevant documents via emails and each time, it takes them 21 days at least to response and asking the same requirement documents which I have sent months ago. I have screen shot with the account, my photo ID, bank statement. Nothing has come through or letting me know what is the outcome. The last response from them was on 25th April 2016, and from a new request ticket submit again.. Now we are coming to 6 months. They are still holding my EURO 200 and not return to me. Please help. I just need my money back and close the account. I have all the email correspondences evident proofs. Many many thanks.

Resolved

€200

Waiting a month for payment

I submitted ticket to withdraw my funds on April 11th and have yet to receive them. After I submitted my documents, I have not heard back from accounting. I tried calling but the number doesn't work. I spoke with live customer service and they put me in touch with a man named Steve *******. He did get back to me but I am still waiting for a real answer. I was told there were issues with the people in accounting department and then issues with their system. All I want is my 886 dollars that it took forever to get because of wagering requirements. I finally met them and just want my money.

Unresolved

$886

Stalling payment for ages

user name shane23 had a withdraw of $1500.00 that was never paid out it just sat in my account for ages and the support was harldy ever there to respond so eventually emailed there accounts department week later but still not had any reply and in the end got so suspect with this casino i laned playing all the money back .......very poor and think really should have been paid out this was now over 1 month ago

Unresolved

$1,500

One More Delayed payment

Hi, It has been 2 months since I made my withdrawal request for..... 23€ !!! 09/02/15 : Withdrawal Request 09/16/15 : Withdrawal request has been pre approved 06/03/15 : Provide them my skrill account 06/07/15 : Withdrawal request has been pre approved But I didn't receive the money.

Resolved

$24

Delaying my payment

Good afternoon, I won back at them from no deposit bonus without problems, everything is honest, it is my first account, addressed it to the support and I was answered immediately that at you by all well and there are no problems, send the demand and within 1-3 days we will remove to you means and we will verify an account, but still I didn't receive the money, I ask to help to process modest $120

Unresolved

$120

Always Cool Casino Complaint Stats

Resolved 33 / 54

Avg. Amount $719

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

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Player Rating

3.4/10 ● 26 reviews

Top reviews from our players

valentin68

14 years ago

When it comes to ACCasino.com or in other words Allways Cool Casino I must say that it has a special place in my preferences. And I will explain why below. I read, as almost everyone, on the internet about different systems for the roulette game that pays you extraordinary. Well, this casino has the merit that taught me that all these roulette systems are wrong.

What I liked about AC Casino from the first is the Welcome bonus of $ 55 USD. My bonus was offered without any discussion right after I have opened the first account. This means that I was just offered a deposit method that is called FreeChips. Moreover, after I lost these 55 usd about every two weeks or so I received a message from AC casino where I was offered other money to play for free. It is the only casino where I have played that gave me money to play for free numorous times without making a deposit.The site tells that the free money need to be payed 40 times before you can make an withdrawal but I have not managed ever this performance.

The game that I liked the most here is roulette. There are only two types of roulette, but these are sufficient for someone who wants to test different game systems. Which makes it special is the so-called roulette instant play option, which saved me time, especially since I played on small bets. Ah and I allmost forgot, the second game that I liked to play here, and learn to play correctly for a win was BlackJack. Other games are few, the graphics are pretty scarce and not always the best. But again, I must repeat, for someone learning to win at the casino, the casino is the first among my preferences.

Luciana

14 years ago

The review is updated! Now every restricted countries are mentioned!

Thanks again for the help daly!

Luciana

14 years ago

Dear daly!

Thank you for this feedback!

The T&C at this casino must have been updated recently, considering there's a Kosovo mentioned as a separated country (whose status is still not quite defined).

Also, there's a lot of restricted countries here, I suppose only some of them are mentioned in this review according to big number of players coming from them. That's why you can and you should always read T&C at the casino's site, beside it's review.

daly

14 years ago

Residents and/or citizens of the following countries are restricted from redeeming any bonuses of any kind (including free chips) :

Afghanistan, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Chad, China, Costa Rica, Croatia, Czech Republic, Algeria, Estonia, Egypt, Finland, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Kazakhstan, Kosovo, Lebanon, Sri Lanka, Lithuania, Latvia, Libya, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Panama, Peru, Philippines, Pakistan, Romania, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Slovakia, Somalia, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vietnam, Vanuatu.

Any player from any of the aforementioned "restricted countries" that redeems any bonus of any kind (including free chips) will have his winnings revoked and any active deposits will be returned after subtracting a 15% processing fee

Copied from terms and conditions from alwas cool casino website. This website is fake.

daly

14 years ago

Well players from Slovenia are not accepted in Always cool casino, why on this website is said that Slovenia is accepted?

Soleil

14 years ago

Twice I have reached the point where I'm eligible for withdrawals, after using their phenomenal bonus system, and both times, I haven't heard back from the accounting dept after issuing the ticket. I wonder if it's a scam.