I first made a request for withdrawal with AC casino on 11th December for approx $1000, here is a brief timeline of my exchanges with their support?accounting since then.
December 11: withdrawal request. requested neteller from available options
January 5: Asked for an update on my withdrawal (at this time my request was marked as resolved)
January 21: Again asked for an update
January 26: (first contact from AC) they told me that neteller was unavailable and offered me bitcoin
February 11: (I was away from home so my response was delayed) informed AC that I did not want to use bitcoin, and asked if bank wire would be possible.
February 18: They confirmed they could do bank wire with $100 fee
February 25: provided AC with documents required along with bank details to process the transfer
February 28: receive this from AC: "in order to process your request via Bank Wire you need to provide us with the bank instructions, you need to request this information directly with your bank."
So I contact my bank, speak to 2 different staff from international transfers department, they both confirm that i have given AC all the necessary details to do the transfer, they tell me they are confused by AC's request. At this time I am at a loss as to what I more I need to supply AC with so i contact them again.
March 1: leave message for AC explaining that my bank tells me I have already provided all information required, and ask AC to please clarify specifically what further information or details it is they need from me
March 21: again I ask AC to please respond.
It has now been well over 3 months since I made the initial request, I have even had to go into my account and spend a few dollars to make sure my account was not closed after 3 months of inactivity. I am worried that AC will just continue to delay or ignore my correspondence until I give up and leave them alone. I feel I have been very patient and polite to this point, but I also have little confidence AC will process my request without some sort of third party intervention. I would really like to resolve the issue as it has gone on too long now.