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Always Cool Casino - Over 3 months waiting on a payment, hard to get response

UNRESOLVED
Posted on March 23, 2017.

I first made a request for withdrawal with AC casino on 11th December for approx $1000, here is a brief timeline of my exchanges with their support?accounting since then.

December 11: withdrawal request. requested neteller from available options
January 5: Asked for an update on my withdrawal (at this time my request was marked as resolved)
January 21: Again asked for an update
January 26: (first contact from AC) they told me that neteller was unavailable and offered me bitcoin
February 11: (I was away from home so my response was delayed) informed AC that I did not want to use bitcoin, and asked if bank wire would be possible.
February 18: They confirmed they could do bank wire with $100 fee
February 25: provided AC with documents required along with bank details to process the transfer
February 28: receive this from AC: "in order to process your request via Bank Wire you need to provide us with the bank instructions, you need to request this information directly with your bank."

So I contact my bank, speak to 2 different staff from international transfers department, they both confirm that i have given AC all the necessary details to do the transfer, they tell me they are confused by AC's request. At this time I am at a loss as to what I more I need to supply AC with so i contact them again.

March 1: leave message for AC explaining that my bank tells me I have already provided all information required, and ask AC to please clarify specifically what further information or details it is they need from me
March 21: again I ask AC to please respond.

It has now been well over 3 months since I made the initial request, I have even had to go into my account and spend a few dollars to make sure my account was not closed after 3 months of inactivity. I am worried that AC will just continue to delay or ignore my correspondence until I give up and leave them alone. I feel I have been very patient and polite to this point, but I also have little confidence AC will process my request without some sort of third party intervention. I would really like to resolve the issue as it has gone on too long now.

Thanks,
Geoff

AskGamblers
Posted on March 27, 2017.

Dear Always Cool Casino,

Please let us know if there's some update regarding this case.

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