Always Cool Casino

Item: Always Cool Casino
Rating: 1
Author: Bojana O.

Always Cool Casino

The casino is closed.

Player Rating 26 reviews

3.4/10

26 reviews

Complaint Response 54 complaints

3 days avg. 54 complaints

What we like

Good selection of slots
Strong security
TST-reviewed games

What we don’t like

The current posted audit is from this year.

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

Always Cool Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.onlinecasino.ac

Established

2008

Licences

Costa Rica Gambling

Affiliate Program

Casino Affiliate Now

Languages

English, German, Italian, Spanish, French

Casino Type

Instant Play, Crypto Casino

Deposit Methods

MasterCard, Money Order, Neteller, Visa, Entropay, Skrill, Bitcoin

Deposit Fees

Withdrawal Methods

MasterCard, Money Order, Neteller, Entropay, Skrill, Bitcoin

Withdrawal Fees

Currencies

Euros, US dollars

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 7-12 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Always Cool Casino is an instant-play online casino that uses Adobe Flash to deliver its games. The casino games are developed by Betsoft.

Security and Fairness

Although the support is lacking, Always Cool Casino does a good job keeping player records safe. Any data you submit to or request from Always Cool Casino is transmitted under 256-bit SSL encryption, completely preventing outside access. In a time where cyber crimes run rampant, this is reassuring.

Always Cool Casino guarantees the fairness of its games through the use of third-party auditor TST. This report was conducted in 2008 and has not been updated, but it is highly unlikely that these results would change over time.

Support

Always Cool Casino uses Fusion software to conduct its customer service. In this system, players can submit tickets to representatives who will then do their best to resolve a problem and reply with the result. The system is much less efficient than most other online casinos' since players cannot get responses in real-time.

Games

Since Always Cool Casino uses Betsoft software, the games are much less common than those of larger platforms. However, many of their slots offer exciting features and generous paytables. Whether you like traditional three-line slots or bonus-filled video slots, Always Cool Casino has a healthy selection.

If you prefer table games, Always Cool Casino offers the most common varieties. These include craps, baccarat, blackjack, and roulette. If you're looking for unique and innovative table games, you won't find them here. However, the games they do offer a smooth, realistic experience.

Video poker players can pick from 4 different variants: Jacks or Better, Tens or Better, All-American, and Deuces Wild. While the selection is significantly smaller than that of most casino platforms, players can play in both single- and multi-hand modes, and the paytables are relatively generous.

Complaints

Read the complaints other players have left for Always Cool Casino. Learn more about complaints.

Show all complaints

Submit complaint

Over 3 months waiting on a payment, hard to get response

I first made a request for withdrawal with AC casino on 11th December for approx $1000, here is a brief timeline of my exchanges with their support?accounting since then. December 11: withdrawal request. requested neteller from available options January 5: Asked for an update on my withdrawal (at this time my request was marked as resolved) January 21: Again asked for an update January 26: (first contact from AC) they told me that neteller was unavailable and offered me bitcoin February 11: (I was away from home so my response was delayed) informed AC that I did not want to use bitcoin, and asked if bank wire would be possible. February 18: They confirmed they could do bank wire with $100 fee February 25: provided AC with documents required along with bank details to process the transfer February 28: receive this from AC: "in order to process your request via Bank Wire you need to provide us with the bank instructions, you need to request this information directly with your bank." So I contact my bank, speak to 2 different staff from international transfers department, they both confirm that i have given AC all the necessary details to do the transfer, they tell me they are confused by AC's request. At this time I am at a loss as to what I more I need to supply AC with so i contact them again. March 1: leave message for AC explaining that my bank tells me I have already provided all information required, and ask AC to please clarify specifically what further information or details it is they need from me March 21: again I ask AC to please respond. It has now been well over 3 months since I made the initial request, I have even had to go into my account and spend a few dollars to make sure my account was not closed after 3 months of inactivity. I am worried that AC will just continue to delay or ignore my correspondence until I give up and leave them alone. I feel I have been very patient and polite to this point, but I also have little confidence AC will process my request without some sort of third party intervention. I would really like to resolve the issue as it has gone on too long now. Thanks, Geoff

Unresolved

$1,000

Refusing to process withdrawal to advertised payment method

Hi, please assist me in the following issue. I have requested a withdrawal at ACCasino, and I selected the Neteller option on the site for my withdrawal. They have Neteller, bank wire and Skrill as option when you go into the withdraw page. So naturally for me, I chose Neteller, because I have a Neteller account. I received an email from accounting telling me they do not have Neteller as a withdrawal option and that the only option for me is Bitcoin, and I shoul open an account on coin mama. I don't want to do this, as you have to deposit funds into a coin mama account first, and I'm not willing to do this. Basically, I'm not that interested in Bitcoin at all, it is not really supported in my country. everytime I reply on a email from accounting, as per their terms, my withdrawal is set back 3 days again, so basically they are not giving me any choice, yet they do have Neteller as an option, but not giving it to me? Attached is the lates email from them to me, again on Bitcoin, and my reply, with a screenshot of their withdrawal options. Also, they have all my verification docs, Neteller screen print, bank details utilities bill, identity doc. Ticket no XQB-417-82437, Please help.

Unresolved

$127

Payment request takes too long

Hello my name is Shireen < surname removed > first times i like to thank you very match and your friendliness and I am very happy that I have already registered with your site. My complaint is I have been for more than three weeks at the casino Ac a withdrawal request sent but there was no answer until now I tried the casino accounting by telephone but the number was not assigned so I then tried through the lifechat several times something To reach but was in vain no concrete answer no phone nr nothing, i have at AC casino account Euro 1929, - and I can do with nothing because is blocked ,alls I ask you friendly to contact The accounting department of the casion Always Cool and In my order the total money to withdraw it and to send it my bank Account that I have sent casino ac my data and I will send it to you also I thank you again and I hope that a soon to give solution

Unresolved

€1,929

Not Processing Withdrawal on $8,000

I have been patient. Two weeks since I requested the withdrawal. I submitted a ticket because the system would not allow for withdrawal and the ticket was marked as resolved and no one answered or did anything. So I reopened and again no response. I understand there may be delays, but they are actually not even attempting to process the request and furthermore are not even responding to support requests.

Unresolved

$8,000

Won't pay me $1,223

I asked for a withdrawal and submitted a ticket on June 8th and haven't heard a word from them. Chat is also very rude and I'm embarrassed to have played at this casino. I'm owed 1,223 USD and I'd like to have pursued. Thanks.

Unresolved

$1,223

Not willing to refund my deposit

I have my account open December 2015 after I saw the site advertised live dealer games available. I have made a deposit EURO 200 via Entropay. As you may aware, Entropay is like a payment platform not a visa card. After deposit made, the live dealer games are not at all existed. I've contacted via live chats support & emails, and confirmed that there are no live games and no time frame when can it be installed. Therefore, I've decided and requested withdraw my deposit back and close my account. Unfortunately, Live chat with their support team, only can assist me with deposit but not withdraw, worst still when I asked further questions, they cut me off. This is from Mid December 2015. I have sent all relevant documents via emails and each time, it takes them 21 days at least to response and asking the same requirement documents which I have sent months ago. I have screen shot with the account, my photo ID, bank statement. Nothing has come through or letting me know what is the outcome. The last response from them was on 25th April 2016, and from a new request ticket submit again.. Now we are coming to 6 months. They are still holding my EURO 200 and not return to me. Please help. I just need my money back and close the account. I have all the email correspondences evident proofs. Many many thanks.

Resolved

€200

Waiting a month for payment

I submitted ticket to withdraw my funds on April 11th and have yet to receive them. After I submitted my documents, I have not heard back from accounting. I tried calling but the number doesn't work. I spoke with live customer service and they put me in touch with a man named Steve *******. He did get back to me but I am still waiting for a real answer. I was told there were issues with the people in accounting department and then issues with their system. All I want is my 886 dollars that it took forever to get because of wagering requirements. I finally met them and just want my money.

Unresolved

$886

Stalling payment for ages

user name shane23 had a withdraw of $1500.00 that was never paid out it just sat in my account for ages and the support was harldy ever there to respond so eventually emailed there accounts department week later but still not had any reply and in the end got so suspect with this casino i laned playing all the money back .......very poor and think really should have been paid out this was now over 1 month ago

Unresolved

$1,500

One More Delayed payment

Hi, It has been 2 months since I made my withdrawal request for..... 23€ !!! 09/02/15 : Withdrawal Request 09/16/15 : Withdrawal request has been pre approved 06/03/15 : Provide them my skrill account 06/07/15 : Withdrawal request has been pre approved But I didn't receive the money.

Resolved

$24

Delaying my payment

Good afternoon, I won back at them from no deposit bonus without problems, everything is honest, it is my first account, addressed it to the support and I was answered immediately that at you by all well and there are no problems, send the demand and within 1-3 days we will remove to you means and we will verify an account, but still I didn't receive the money, I ask to help to process modest $120

Unresolved

$120

Always Cool Casino Complaint Stats

Resolved 33 / 54

Avg. Amount $719

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

3.4/10 ● 26 reviews

Top reviews from our players

hajnrih

12 years ago

7/10

Wow I don’t think I have read so many negative reviews and complaints in a while. I stumbled across this casino on the ND bonus list here at AskGamblers. I have to say that I am not a big fan of Betsoft software. There is only one game that I really like and really ever play and that’s Slotfather. What made me play here were the few Top Game software games from Premium Play. So that’s a small plus for this casino.

This is mostly a Betsoft software casino so they use instant play off course. I prefer download mode but anything that works is acceptable. I saw that they offered a 255 free chip to try the games. I contacted live chat support and was first surprised by the ticket system which I didn't understand fully but there is a live chat icon and you can talk to an operator immediately. I read Zeljko777 review and I don’t know if he actually played here or only read something because many of the facts there are wrong. So this casino has live chat support which is, in my experience, pleasant and patient.

I had a hard time starting to play because after redeeming the coupon I didn't know you had to click on the “Play with RNG bonus balance” button. Live chat was really kind to explain the whole process so a big plus for them. He also mentioned big bonuses and really big wagers. The bonus is big and the wager is high but compared to a lot of 99x bonus or 70 x bonus wagers this is in the middle. Also the cashout for this bonus is ok. If you wager it 80 x you get to withdraw half.I played Slotfather here and the game had really good payouts. I managed to meet about 70 % of the wager before I lost all of my balance. If I didn't set a real high bet I may have had a grade about withdrawal here also. From the complaints I saw I guess that is a bit problematic.

Overall I would rate this casino 7 out of 10 because it has good games, live chat support and a solid ND bonus to try lots of games.

Zeljko777

12 years ago

1/10

I have to say I had to give this casino a shot for myself, as I've read through a large amount of negative, unresolved and undisputed issues.

I have to say I was really disappointed.

First I'd like to say that their bonuses are far from what I'd consider *normal* . The bonuses are too big, and you lose just as easily.
Secondly, their Support didn't seem interested in what I had to offer as a possible dedicated player.
Third, I did not manage to find any other play method, besides instant play (which, don't get me wrong, is the type of play I perserve, but the more choices we have, the better the fan base)

And I have to say I lost my money before I even had a chance to further investigate the site liability and I have to say I wasn't happy with what they had to offer.

When looking for an dedicated online casino, players (myself included) look for the following :

Easy registration (Yes )
Friendly, easy and accessible support (No )
Normal wager bonuses, as per other casinos (No)
Possible withdraws earned without depositing (No)
Overall usable site (Yes )
High user rating ( No )
Trustworthiness ( No )

In the space was my personal input on this casino, and as you can see, the word "No" comes to mind , rather than "Yes".

They have a nice game selection yes, but are ranked as one of the worst overall casinos that AskGamblers.com has to offer for their fans, and as somewhat a "harsh critic" I cannot suggest this site.

The rating is actually higher than I would give, the service was overall bad, I didn't have any immediate problems, but if you take a look on other reviews, you will find that the site is not what anyone would deem "trust worthy".

Overall grade 1/10, plain and simple. Will not make any deposits in the near future!

katemak

12 years ago

If you are a player at Pamper Casino then you will be playing in Always Cool Casino also.They are so similar ,but hope not in the payout aspect.
Look of this 26 complaints ,they are really in big number .

Well I am member here and did sign up at this casino long time go,but I have never deposited at theirs casino but I like playing here, but I only play when they are giving free chips. So maybe some day if I wager some nodeposit free chip and see how will the payout process go,maybe then I will decide to become a depositor or not.

I think that they are paying, but with a big delay, well not that I had experience here, but from Pamper Casino, it took me almost 2 months to get my money from wagering the free chip.
So what I like about this types of casinos, well they are offering free chips maybe 1 - 2 times in 1 month, but the beauty in this free chip is that till you not cashed out from the 1st free chip, you are allowed to use every next free chip till you cashed out from them, not like the others casino which they give you only 1 free chip to use and that's all, the next time you have to make a deposit.

This Casino is a Betsoft Casino which I have few favorites games like Mamma Mia, Mr.Vegas sometimes I play Keno and recently they add Angry Birds slot, which reminds me of the Netent slots but only cheaper version. They have live chat support but they are terrible, you will wait good 5 min. till someone answers you or they wont answer at all, live chat 3/10 .

Also when you have some problem with the documents or just want to ask something you need to email them and you will get response after 5 working days, well by me that is terrible costumer support.
I will not recommend this casino as a good one, because they are far from it, so maybe they can learn something from Netent casinos, although some of them don't have a live chat, they respond in email in 10 - 15 minutes, so that's I call good support.

swb1964

12 years ago

Viewing some of the messages/complaints about Always Cool Casino. In the last few weeks I have enjoyed the challenge of trying to get through the wagering, finally I did on Sunday. I have stuck by the T & C's and also phoning them to make sure I have done everything correctly, of which the friendly staff say I have. So, I wait to see if the withdrawal is straight forward?

posterz

12 years ago

I signed up, used the free $255 chips, played the 80x on slots and cashed out $117.13.

It did take about 2 weeks to withdraw, they love to stall and hope you play your winnings away :(

They made me upload my utility bill a couple times, and then once ready to pay they asked where to send the money (I included the info on the withdraw ticket), just another stall.

I made a complaint on AskGamblers and was paid shortly after.

I used some of the money and tried again, I have played thru the crazy $76,000 and waiting now on a $950 withdraw.

I will update when I get paid.

Brad,

tpro1530

12 years ago

If you are not allowed to play at Operia Corp. limited Casinos (AC Casino, Pamper Casino & Money Storm Casino) Consider it a Blessing as they are among the worst! . This is truly the definition of scam casinos.

Inactive user

13 years ago

Just trying out Always cool casino with the $255 2 years ago and my initial reaction was common among all players. I was feeling they would give me the biggest of all "chances" with $255 worth of free chips and with a couple of experiences behind me I already knew bonuses and free chips had something hiding inside of them that is very familiar to all of us, wagering requirements.

The $255 free chip I had registered for had 80 times so in total wagering this became $20400! That my friends is trying to beat down a big animal like a bear or a tiger with twigs and very small rocks. Now if the wagers were cut in half or maybe much more than instead of twigs with small rocks I would have with me a folding chair for half the wagers or a tranquilizer/rifle for significantly lower playthrough. This might give me more insight on the casino if I luck out of it and it will save me the trouble for making future deposits. Now there are plenty of 3D slots when using my bonus here.

My first pick is Rook's Revenge. Every 3D slot was under a big coin size of 0.10 so I had to adjust it every time. I used 0.05 coin size with 100 coins/$1 per spin, that's $5 a go for my $255. This slot resembles to that of Gonzo's quest. Every win I collected the character starts doing dance moves and multipliers increase as I continue to win. Just like the slot Gonzo's quest symbols get destroyed for replacement of new symbols from the top. The free spins weren't a let down because I triggered them twice for the 3 golden masks with an interesting looking question mark wild left to right, both in normal spins and inside the feature. Multipliers are bigger inside free spins and I had only 10 free spins to start then another 10 after I had 3 free spins left. For 20 Free spins total I won $37.86 for all my spins on a 0.05 coin size, that's $189.30 within one feature! For their support system it is cluttered, a support centre for submitting tickets with live chat not being descriptive enough on my questions. I will admit Always casino is fun but much work is needed because they have awkward looking bonus percentages and winnings were tight in the middle of my wagers.

After 5 hours I lost every dollar I had. This casino can't be my hang out spot so I will not make deposits for an "okay" casino that doesn't express much winnings smoothly. It won me amounts nicely in the beginning but when it came to the middle everything fell to pieces. My rating for AC is a 4.5 out of 10!

teri01666

13 years ago

My experience at ac casino was at first very good! They offer great match bonuses to play their video slots, which is what I enjoy the most. they offer a 2222% match I believe and various free chips, every once in a while. however their free chips come with terms and conditions that after one cash out from a free chip, you must make that amount cashed out from free chip back in deposits. for example; 65 freechip cashed out, will leave you to have to make deposits ( in that freechip amount)in order to cash out on another free chip. so the next free chip you take and win to cash out, make sure you made that amount in deposit(s) prior to cashout! Also read their terms and conditions very carefully cause they got terms and conditions for each and every match bonus you take from them!

I was well aware of each match bonus i took and free chip I took, as well as I kept track of my deposits. so after a month or two no wins I made a 25$ deposit from one of many, as my usual play in gambling. I took up the 2222% match for regular slots and I made the playthrough knowing when you make the playthrough you must have at least 2 x the whole match bonus. Meaning I had to have at least doubled my match when completed playthrough which I did correctly. Also before I play my match bonus I have to make sure that my *real balance is lost first. Which is very strange but that's their rules. Ok so I played out and lost my real balance before I wagered out my match bonus, also making sure I more than doubled my match bonus, for a complete withdrawal fund.

I really hated that it takes them 7 business days to get back to you about withdraw then another 7 business days when after you respond to that ticket. Then maybe longer if they keep delaying it. Ok so I sent in withdraw ticket and sent in all my documents which they already had from before. I did this cause I did not want them to even try delaying my cashout since a 7 business days plus more for my all complete cash is in my hand, is along wait as it is. So after the 7 business days of waiting for my first reply from them I was hoping for a processed withdraw email, instead I got a need more documents email.

Ok so no problem I sent them what they asked for. Then I waited for I think 14 business days still no reply from them so I called them numerous times, they would say only way to know is submit a ticket to the accounting department. Which I'm well aware if you submit a new ticket its only going to take another 7 business days to get a reply. So people from this so far having the run around and wait for a month for a single withdraw why play here its not worth you time, money or effort.

I waited one more week and wrote a complaint on here at AskGamblers site in order to get paid from always cool casino. It took me total of 2 months to get paid from a 550$ cashout which I only received 348$ cause they also made up that banking fees costs were 25$ each return to my card, which is very expensive and which they did 8 times instead of once!

Warning - don't play here, they are the worst casino this one and its sister site Pamper casino, then after my withdrawal they locked my account and band me from playing there again lol see totally not worth your time money or effort!

Good luck folks!

Inactive user

13 years ago

Ridiculous, unattractive, yet somewhat enjoyable were words to describe my visit to Always Cool Casino. Always Cool casino falls in the same group as Pamper Casino.

The ridiculous part is they offer players with a $255 no deposit bonus just for signing up. The unattractive part is this huge bonus makes up for the sloppy video slots they provide because the symbols from video slots such as Mr Vegas, Under the sea or even the Curious Machine were stacked to lower my chances of winning in combinations. Sometimes however the symbols do fall in my favour to provide small to medium payouts. This was of course the "somewhat enjoyable" part of my experience.

A few things I disliked is when you try to make a withdrawal you have to submit a ticket in which case I never got a chance too. They never responded back to my request after large heapings of wagering! It really wasted my time when I kept waiting for days just to see if support would get back to me. Another thing I should warn everyone about is if you try to claim a type of no deposit bonus and you accidently refresh your browser the code you once tried to claim becomes invalid. I even tried to open live chat to resolve this issue and a man named Jeremy said, "There is nothing I could do sorry. Please be careful next time!". Weird bonuses, difficult wagering requirements, sloppy video slots, support that really helped me resolve a mistake I accidentally made and of course the kicker which makes this the worst out of everything!

On my way to Predictor, a guessing game of colours and numbers I put down $50 because I was feeling lucky. There was a card that had 36 in red and there were 4 colours, and up & down arrows. What this game really is is just a high and low predicting game. I chose to predict the number will be High blue for my $50 and when the cart moved along it was 40 Blue. I won $225 just for guessing this! The best part I accidentally closed this window because I had a few problems with my computer next thing I know when I got back my balance was not updated! What a terrible loss to not be credited with that $225 win!

Anyways what I am trying to say is I recommend you use your money and time on casinos that would not mislead you and reward you better than AC casino! If I were a teacher I would give a grade of D+ to this casino or a 2 out of 10!

gnome12

13 years ago

Well, nice games and good bonuses, I managed to wager $46,000 to meet bonus terms and then had $1277 to cash out, that was three weeks ago. I need to supply all forms of ID so someone in Costa Rica can aquire my identity it seems, The temptation to play again in this last week saw my balance grow to £1500! Then i lost it all oh well shame it took too long and wonder if i would of ever received my "winnings"