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Blacklisted

AskGamblers have been notified that 4Grinz casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why 4Grinz is now being added to our blacklist.

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4Grinz Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 21 reviews
9.3/10
21 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints
What we like
  • Contains a full live dealer casino
  • Most games available on both desktop and mobile devices
  • 24/7 live chat support available
  • Secured with SSL encryption
  • Proven fair by iTechLabs
What we don’t like
  • Does not support conventional currencies
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


4Grinz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://4grinz.com
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

4Grinz Casino is a Bitcoin casino powered by SoftSwiss, Ezugi, Endorphina, Betsoft, GameArt, Booming Games and Amatic Industries. The online slots and other casino games are available on computers and mobile devices. It even features a live dealer section. The casino also takes full advantage of Bitcoin’s capabilities and promises withdrawals within 2 hours. 4Grinz Casino is licensed by the government of Curacao.

Restricted Countries and Territories

4Grinz Casino welcomes players from all countries around the world. Players should check to make sure their laws do not prohibit offshore online gambling, however.

Mobile Gaming

Many 4Grinz Casino games are available on most smartphones and tablets, including most iOS, Android, and Windows Phone devices. All that’s needed is an HTML5-compliant web browser, and the only difference between the desktop and mobile versions of the games is a touch interface.

Security and Fairness

4Grinz Casino protects its players with state-of-the-art SSL encryption. This technology converts all sensitive information into unreadable text. Plus, since all transactions are handled in bitcoin, players don’t have to worry about having their financial details compromised.

All of the games at 4Grinz Casino have been audited by iTech Labs, an independent testing agency. These audits show that the games offer players a genuinely fair gaming experience.

StallCation

Complaints

Read the complaints other players have left for 4Grinz Casino. Learn more about complaints.

Show all complaints
4Grinz Casino - Account wrongly disabled and winnings seized although I followed Customer Service's instructions
After doing my research on the various BTC casinos, I joined 4Grinz while brand new to BTC and new to every aspect of that, and their Customer Service team misled and manipulated my trust. When I first joined, CS informed me that my deposit was still waiting on its 7 confirmations. I explicitly asked what I should do and was told, "Just keep playing and hope it gets confirmed," which is verifiable, and which CS Lee reconfirmed that he had told me. I asked if there was anything I could do to speed up the confirmation, and he said "some people do know how to make it go faster... :)", whatever that means. So, today, when I was waiting on confirmations, I followed this explicit advice and played. I won, but I waited until my deposits were confirmed to submit a withdrawal. I literally waited until after I had received email confirmations from 4Grinz that my deposits had been accepted. Only after I submitted my withdrawal request, did I receive the "fraud alert" email, which explicitly states "We have detected suspicious activity with your 4Grinz.com player account. An attempt was made to deposit funds in the amount of XXXX that resulted in zero confirmations and is suspected as double-spending." (The XXXX is what it actually says; it does not even say an amount). Again, I received this after I received the email confirmation of their acceptance of the deposit, also verifiable. You can see the emails and time stamps below (acceptance of deposits came at 2:25 AM; fraud alert stating deposits had 0 confirmations came at 3:15 am). You can also see that 4Grinz marked all four deposits as accepted more than an hour before I submitted my withdrawal request. Additionally, you can see my many deposits, because I have been a fiercely loyal customer since I joined. Now they have seized my funds and disabled my account. Lee said that this is "out of [his] hands," though he admits he did explicitly tell me to keep playing while waiting on confirmations. I asked to speak to a manager, who was not available.
staus Resolved
BTC0.56
4Grinz Casino - Ignoring its own Bitcoin Payment Provider, refusing to pay 6.775 bitcoin winnings since 10/11/2016
The Client's Name has been removed along with the email address used for safety reasons. Please feel free to contact the companies below to verify that they know the Client and have known him for a long time plus that the Client provided them with all neccessary data including ID & Transactions numbers from the day in question in order to be forthwith. These messages below are the best evidence that both tell the narative in a sense and share their conclusions after seperate and independent investigations and both have seperatly come to the same conclusion and that is that the Client did nothing wrong, the transactions are clean and The Client should be paid in full immediately. This event happened on 10/11/2016 the Casino that seized the 8.4 Bitcoin in winnings while The Client was still playing and locked him out of his account is 4GrinZ Bitcoin Casino . The last message on the bottom tells what happened took place best along with their recomendation regarding how to settle this. ‘Cubits’ is the Bitcoin Payment Provider for 4GrinZ Bitcoin Casino and ‘Yalet Bitcoin Wallet’ is the Mobile Bitcoin Wallet Application Provider used by The Client for nearly a year and ‘Scorechain’ is its sibling company that specializes in Blockchain security and investigations of various types of fraud, money laundering, etc that take place on the Blockchain. The companies are extremely qualified to express their conclusions from an independent standpoint. Thank you for this opportunity to attempt to right a wrong here. ================================================================================================== -------- Original Message -------- Subject: Re: You've been contacted by The Client Local Time: October 15, 2016 9:51 AM UTC Time: October 15, 2016 4:51 PM From: support@yallet Hi Client, Sorry for that. The fee part of the API was down. It should now work as expected but you should always check if fees are OK for you use-case. Best, The Yallet team ================================================================================================== -------- Original Message -------- Subject: Re: The Client ($4400 USD in Bitcoin)!!!!!!!!!!! URGENT !!!!!!!!!!!!!!!!!!!!!! 4GrinZ Bitcoin Casino !!!!!!!!!!!! Local Time: October 17, 2016 9:04 AM UTC Time: October 17, 2016 4:04 PM From: [email protected] To: The Client Client, Thank you for Kind words. We have informed 4Grinz management that we think your transactions are okay. We are waiting for their reply. Kind regards, Your Cubits Team ========================================================================================================== -------- Original Message -------- Subject: Re:The Client ($4400 USD in Bitcoin)!!!!!!!!!!! URGENT !!!!!!!!!!!!!!!!!!!!!! 4GrinZ Bitcoin Casino !!!!!!!!!!!! Local Time: October 19, 2016 2:13 AM UTC Time: October 19, 2016 9:13 AM From: [email protected] To: The Client Dear Client, We think that is not your fault that Blockchain wallet has downtimes and put the lowest fee on the market which makes transactions to travel in mem-pool for hours/days. As we said we claim that your transactions are clean. There are few parties in between 4Grinz and Cubits, we are discussing your case. Kind regards, Your Cubits Team ======================================================================================================= -------- Original Message -------- Subject: Fwd: You've been contacted by The Client Local Time: November 10, 2016 10:41 AM UTC Time: November 10, 2016 6:41 PM From: [email protected] To: [email protected] The Client Hi 4grinz folks, We're the developers behind Yallet (Bitcoin wallet for iOS and Android). We also have a company called Scorechain that is rating Bitcoin services depending on how they comply with usual regulatory requirements and how they treat incidents with their customers. We were contacted by one of our user who lost significant amount of bitcoins because his transaction from our wallet to your casino didn't confirm for 3 hours and you said it was fraud. 3 hours confirmation is usual in Bitcoin-world, especially those times where the blocks are pretty full! Moreover, the fees at this time were so high that we had a problem with our Yallet API, even blockchain.info was down at that time. All of our users were affected and were sending transactions with not enough fees at this time. The Client was one of them. All has been fixed few hours later but the evil was done. At the end, you got the money and there was no fraud and no double spend recorded in the blockchain. Can you please consider this exceptional situation and refund The Client with the Bitcoins he should have get from your casino? (around ~6-8 BTC / $4200, you should have the exact value) He seems to have been a great customer spending more than 89 BTC on your site. It will be a very appreciated move. Best regards, The Yallet/Scorechain team
staus Resolved
BTC6.775

Complaint Statistics

Resolved 3
Avg. Amount $ 1,854
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
9.3/10 21 reviews

Top reviews from our players

Inactive user
7/10

Customer support. Gameart slots. Game selection. Layout and design.

They are suddenly closed. IP goes to error page. Cannot be found. :(

I like it when casinos don't keep me waiting forever and ever.....and e v e r!

I really dislike it when I'm waiting again now after getting an apology & promise it won't happen again after being kept waiting for over 5 hours last week! I'll keep you all informed as to how long it takes them today.

Inactive user
10/10

Best all around bitcoin casino best selection of games and instant payouts. Support staff is best around.

Maybe more live game selection but nothing bad here. Overall the best bitcoin casino

It's hard to express the level of gratitude we have for your review. Good stuff. And, FTR, we're working on those live games. Come by the chat anytime. :)

user avatar

AskGamblers, I can't tell you how much I appreciated everything you did along with 'Yallet Bitcoin Wallet' 'The Cubits Team' and 'Softswiss' however seeing 4GrinZ Blacklisted after honoring their word makes me very sad. Apparently this is over a license issue that I am hopeful can be rectified. Once they straighten that out I hope to see 4GrinZ Casino back in the mix here with a high rating.

To anyone that reads this. I had a dispute regarding some serious winnings. The dispute went nuts and on and on at each other. However in the end the folks behind 4GrinZ Casino honored their word and payed out the winnings. They could of just said forget it but they showed everyone the great character that they have by giving their word to fix it which they did immediately. These are the kind of people that we want in the Online Industry. If 4GrinZ Casino is attempting to fix their license situation I want to be the first on to say that I am going to be playing only there because the Operators are honest and true to their word, the jackpots are profitable and worse case scenario if you loose I bet the next time you play there you win it back ten fold as thats what happened with me over the years time I spent playing there.

Thanks 4GrinZ for bringing integrity to the Industry!!!

Thank you awesome people at AskGamblers!!!! You all are the absolute best!!!!

I like everything at 4GrinZ, nothing to dislike!!!!

Thank you MaxLogan, We sincerely appreciate your patience and understanding in this matter and are happy this issue was resolved in your favor. It was never our intention to deny you winnings, only to protect our casino against double-spends. These reviews can take a while, and due to circumstances beyond our control (a giant gaming convention and several third-party consultations), it extended far beyond a reasonable period. For that we apologize. We'll see you at the games! Team 4Grinz

user avatar

I had to give a 10 star review after my previous complaint was posted below. Sandy at 4Grinz worked patiently and respectfully with me to solve my complaint before it was even posted here. While I am not glad that any of us had to go through that whole ordeal, Sandy's handling of a complicated situation made a lifelong customer out of me.

When I first joined 4Grinz, I was wary to reach out to the Live Chat whenever I had a question (which was often, as I was new to the whole BTC scene!), but they really are eager to help. And unlike the "customer service people" at some other online casinos, these are real people, who want to know how you're doing, outside of the casino!I know that that is not what most people are looking for when they look to gamble online, but it is a really nice perk!

Separately, the gaming system and loyalty programs are top notch .Any question you have will be answered right away. I also LOVE not having to deal with complicated bonus terms and conditions.

There are some customer alerts that need perfecting, but they will always make it right.

Thanks SBFS, We appreciate honest feedback. Yours was a unique situation, and your account just got caught up in a wave of other suspicious activity. However, after looking more closely at your case, it was clear the system and we made an error. It was important to make that right and we apologize for the inconvenience. It must have been scary too. No one wants their first experience to end with a support ticket, but I'm glad it worked out. Good luck at the games and we're wishing you and the many needy fur friends for which you sacrifice so much a safe and prosperous future. Sandy

user avatar
Inactive user
10/10

Talk about fast payouts!

I thought about why a Jaguar was one of their themed logos for a while now..lol....cashed out 5 btc (first withdrawal ever) went to take a shower, and the coins was already in my wallet by the time I got out. From most top bitcoin gaming sites I've played at, anything more than 1 btc would require you wait until the very next day for the withdrawal is what I've been familiar or used to. Couldn't believe it.

Now I understand why the Jaguar is there for reason lol. Thanks 4grinz. I'd recommend your site to anyone and everyone.

Coin back and deposit back totally confuses me. Sometimes their live chat can take a very long time to respond. However, they respond quickly via e mail.

Thank you Tamiestervee! Happy to be of service :) You can come to the live chat anytime, we will walk you through Coin back and Deposit back. See you at the games!

user avatar

I've been gambling with Bitcoin for awhile now. So yes I've tried just about every Bitcoin casino there is to gamble on. Let me tell you that 4grinz is in my opinion Top dog on my list. I like that it seems I have a lot more luck at their casino and the support is 10 stars. I remember I got a email for a 150% rare bonus from 4grinz. They usually don't do bonuses as they have an awesome coin back program and you get 10% back each week! Anyways I didn't realize that the bonus expired as I contacted live chat Lee was on and he still credited me with the bonus anyways a day after expired. And sandy also went out of her way to apologize for having some technical problems by emailing me and apologizing and is gonna credit my account with free spins! And also super fast instant withdrawals. Anyways I can go on about 4grinz as I have had nothing but great experiences there. So if you haven't tried them out yet you don't know what your missing!

The only thing I really dislike about 4grinz is how on some different providers I wish the minimum bet would be lower. And I don't even think they can do anything about that.

Hey DROCK1, Thanks so much for the gracious comments! So, a couple of things. First; come by the Live Chat anytime to collect those free spins. Second; we're communicating with our platform provider today, inquiring about the possibility of lowering those minimum bets. Your feedback is very much appreciated and helps us to make improvements for a better player experience. Cheers! Sandy

user avatar

I love the quick payouts and the fact that there are gambling restrictions that you can self impose on yourself if you are unable to stop yourself on a winning or losing streak. In addition, whenever you reach out to customer service (Live Chat), they immediately respond to you.

4grinz is my favorite online casino. Plus, I get to play craps from the comfort of my couch!!!!

Honestly, I wish the craps game had hopping bets, but other than that, 4grinz is great!

Boptions1 ...gotta love those craps :) Thank you so much. Cheers Team 4 Grinz

user avatar

Friendly serivce. Easy going customers service, and always running a promotion..

Great loyalty program where you can exchange members point for mbtc. Great software for online casino and up to date graphic setup and no freezing like other site...

Live chat are always friendly and ready to assist your every need to get your spinning experiences going.

We do appreciate you take the time in the middle of the night... :) Good to see you again!!

user avatar

Friendly staff. Fast deposits and cashouts. My #1 choice for online gambling.

Such a kind review from one of our most loyal players. Thanks MisVisa!

user avatar

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