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Blacklisted

21 Dukes Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.

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21 Dukes Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 47 reviews
6.3/10
47 reviews
Complaint Response 46 complaints
2 days avg. 46 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • 72 hours pending time for withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


21 Dukes Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.21dukes.com
Established
2008
Licences
Costa Rica Gambling
Affiliate Program
Languages
English, German, Spanish, French
Casino Type
Instant Play, Mobile, Crypto Casino

21Dukes Casino is an elegant online casino where players can enjoy a wide selection of popular online slots, table games and video pokers from world-class game providers such as MicrogamingBetsoftIGTPragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. 21Dukes Casino is licensed under the jurisdiction of Costa Rica.

Restricted Countries

The casino accepts players from around the world, with the exception of some countries banned due to their laws and regulations. To see which countries are prohibited from playing at this casino, see our list of "restricted countries" below.

Mobile Gaming

All of 21Dukes Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

It's very important that online casinos protect their players. With the rise of cyber crimes, it's more crucial than ever. 21Dukes Casino uses 128-bit SSL encryption for all transmissions to and from their server. With this technology, players stand no risk of losing their financial data or personal details to strangers on the Web.

StallCation

Complaints

Read the complaints other players have left for 21 Dukes Casino. Learn more about complaints.

Show all complaints
21 Dukes Casino - My account has been disabled while registering

Good day

I signed up with 21 dukes casino and received free sign-up spins I wagered R39 000 with the free spins and end up with R1400 that I could withdraw... After the wager, I spoke to Charles at live support and I asked if the next step is a deposit which it was and I had to get verified. So, I started with my documents, first was my ID, next was proof of residence, and lastly my bank card. My ID got approved, and I could not tell if the other two documents got uploaded because it keeps showing that I need to upload these documents. I uploaded it probably 3 or 4 times. Still the same.

I contacted live support and was told that he could not tell me if it was uploaded to my account and he gave me the following email to find out. email - [email protected]. I sent an email on the 13th of November with all my documents again and asked if they did receive them. Later I logged into my account to see if it has been approved, no reply to my email though. My proof of residence was rejected, which is very strange to me because it is from our local municipality. I searched then for contact details for 21dukes and came across another email address I sent an email to the first email address and the second one, which is [email protected]. The second email was sent on the 14th. No reply from them. So on the 15th, I wanted to log in to my account so I could speak to live support and my account has been disabled. I have sent 2 more emails and also no reply at all.

I would like to know what is going on, and why they don't reply to my emails, reject my documents, and disable my account.

Thank you in advance.

staus Unresolved
₹1400
21 Dukes Casino - 21 Dupes at 21 Dukes

Good day, gamblers galore

My issue of concern relates to the endlessly confounded policies regarding withdrawal standards at 21 Dukes Casino.

Firstly, I have made a number of quantifiable deposits at Dukes. It is a seemingly gorgeous online casino, very well designed and quite alluring to to the common eye. It is a compelling place, at least visually.

However, my history with this casino has been questionable at best. For instance, 21 Dukes almost religiously sends out 25 spins for promotional purposes to my email address about twice a week. I, of course, take to the reels in hopes of obtaining "reel" winnings.

As of recent, I was able to beat the onerous wagering stipulations and won about $700.

I proceeded to make a withdrawal in that amount via bank wire transfer. I was told to wait 5 business days for processing, but to avail, as I was told to make a deposit at least 5 days before I could successfully withdraw any "free spins" winnings. I had not done so, but was given the opportunity to submit a deposit in an effort to collect. I proceeded to make the deposit. Keep in mind I had made deposits on this account previously. Nonetheless, as the 5 day period passed, I again was told I could not withdraw the amount via bank transfer, this time a $500 request, because to collect winnings from a promo, the bank wire option was unavailable for winnings related to "free spins". I only had the option, now, to withdraw via Bitcoin wallet and in the amount of $100 only.

Puzzled and confused, because I had now been waiting for over 2 weeks for any winnings to somehow arrive in my "wallet", I contacted Dukes. To my surprise, I was rudely spoken to and was given confounded information regarding the proprietary withdraw system they have in place. I, in fact, created a crypto currency wallet and requested a mere $100 due to my "Basic status", discriminatory at best, and am still waiting for collection after much time has passed. I am a Canadian legal graduate and still can't wrap my head around the Dukes delusion. Be weary, be leary and be brave.

21 Dukes will give you more than 21 headaches.

staus Resolved
$100
21 Dukes Casino - Closed account, confiscated withdrawal, zero explanations

I got an email from 21 dukes with 25 free spins, I play them regularly. This occasion I won, and after playing and winning more and playing more, I worked off the wager and had $2360 avalible to withdraw.

I then went thru the full verification process successfully and then made a withdraw of 2300. Played thru the other $60. After 5 days nearly to the hour, it was declined, and chatting with support I was told the only reason it didn't go through was because in order to withdraw money originating from free spins winnings, a deposit must have benn made to the account within the last 5 days. I was told that if I made a deposit it would then withdraw successfully. I proceeded to make a deposit through neosurf, was told that was acceptable. Once the deposit came into my account, i was instructed to make the withdraw "now". So again I made a $2300 withdraw. Few days later I get an email with the following..

"We hope this email finds you well.Please be informed that your withdrawal request has been approved today.The funds have been issued and should reach you within 24 hours and up to 15 business days, depending on the withdrawal method chosen.If you need any help meanwhile, please do not hesitate to contact us, we will gladly assist you.Regards,

21Dukes Support Team"

A few days later I get an email saying..

"We hope this email finds you well.After a complete review of your account activity, the Management Team has decided to bring our business relation to an end and to permanently close your 21Dukes account, in accordance with the following rule in our Terms and Conditions:‘2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.’Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.We wish you the best of luck in future endeavors.Regards,

21Dukes Support Team"

I cant log In to my account, I did not get the funds in my bank, they will not reply to my emails asking what happened and if I was going to get the money.

I have copies of the emails sent and received, and also have screenshots from the conversation I was having with support via chat. Hard evidence I was sure to do whatever I had to for the withdraw to go through, as instructed and informed by the casino.

staus Resolved
$100

Complaint Statistics

Resolved 40
Avg. Amount $ 1,183
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
6.3/10 47 reviews

Top reviews from our players

Not outstanding at all but still good. I read many positive reviews about 21 Dukes on this website and some other websites. People seem to be very excited about it. Well, I decided to try and I see a pretty standard casino. Better than average website, wide but standard range of games, sign up offers you can easily find in any other casino. Good but not so attracting.

Hello! Thank you for your feedback! We hare happy to hear that you gave it a try and we want to convince you to try it again! :)Please note that our site just received a makeover – we brought in lots of incredible new games, from different providers, in order for you to have a large variety to choose from. And because we want to take it to the next level, we enabled the welcome package for you, that you can claim at any time, and also set you up with some extra perks that you can claim right after your first deposit. At your service, The 21 Dukes Casino Team.

user avatar

First I would like to start off by saying that the support agents of all departments and live chat included are very very professional and courteous. They are always there when you need them with a click of a button. Also every deposit I made they always wish me good luck and give me positive vibes.

The games are excellent especially the bonus games, you will hit a lot of frequent big wins throughout the wagering which helps you finish the wagering requirements. Not once have I ever had my balance go straight down it goes up and down and up and down by the time you know it bam you're ready for withdraw. I love these games I've been playing a lot lately.

Once you send in your docs if it's on a Monday it will be verified by 48 hours tops and once you withdraw expect your money within 4-5 days tops. No run around no BS just read the terms and conditions and don't violate any terms and you will get your withdrawal every time. I've had an issue one time with a game during a bonus, they started maintenance and it shut down my game when I logged back into the game later the bonus was gone it was the only irritating moment I've had. But I contacted support department and game them the approximate time it happened and what game I was playing and he fixed the issue within 2-3 hours so In the end I was happy anyways. It's not their fault if software glitches out but the fact that they fixed it so fast shows that they value their customers and this only happened once in 2 years of playing at this casino.

Hello, Thank you for your feedback! We are so glad you enjoy your time with us and our Customer Service! Don’t forget to check out our Promotions page for the most awesome Tournaments or just contact our colleagues on the 24/7 Chat for personalized deals and even bonus plans! We hope to see you back online soon! Best regards, The 21 Dukes Casino Team.

user avatar

I like everything about this casino. The customer support has been top notch, they have a wide selection of games and it is very easy to navigate. The only kind of bonus I will take is the cash back bonus because it has no play through requirements but for those who like bonuses, they have several. Depositing was easy, account verification was easy and so was making a withdrawal. I cant say anything bad about this place.

So far, I have not found a single thing to dislike about this casino.

Hello, We thank you for your feedback! We are so glad you enjoy your time with us and our Customer Service! Don’t forget to check out our Promotions page for the most awesome Tournament or just contact our colleagues on the 24/7 Chat for personalized deals and even bonus plans! We hope to see you back online soon! Best regards, The 21 Dukes Casino Team.

user avatar

Games are nice and fun and you can really enjoy it.

The support does not help, the accounting does not answering, they block you out without any reason. I do not recommend!

Hello, Thank you for your feedback and for letting us know about your concerns. We would like to inform you that when you created your account you used a certain IP address and afterwards you have used a proxy. Our system discovered this mismatch and your account was automatically close in order to avoid any sort of fraudulent behavior. Please keep in mind that we have send you the total amount of your deposit. Kind regards, The 21Dukes Casino Team.

user avatar

I've been playing at 21 Dukes for a while now and I can honestly say that I like it. I thought about reviewing them after I've seen that they recently did a re-branding and the site looks really good in its new format. Plus, they added more games, which is great for anyone who likes to spend their time playing online games.

Anyway, this is a good site.

No problems encountered so far, all good with 21 Dukes.

Ok, maybe one thing: it would be amazing if I could win every single game I play on the site hehe.

Inactive user
8/10

21 Dukes Casino is a popular online casino elegant style, which brings together thousands of online players. It uses modern technology to make each game session made fun without worrying whether it will be a little slow to load or to report errors. This is the online casino started in 2008 under the license of Costa Rica, which has become available for players from Bosnia. 21 Dukes Casino primarily used topgame software, but also in his collection and has the addresses of Betsoft Gaming. The largest jackpots are offered on the front page and the numbers that are in circulation are very impressive. My friendship with them started in 2013, and so far I've made three deposits. In 2016 year I did not make a single deposit, but as with Rich Casino regularly use their no deposit bonuses and always good fun. My favorite thing here is Slotfather on which usually keep in the game.

To make things even more interesting, at this point they have to offer hundreds of casino games, which are grouped in jackpot games, slots, video poker games with real dealers, table games and other games. The site is repealed version to download to your computer so that it is now in all its glory and size is available directly from the browser, right after you open the account. It is an interesting option that displays the number of players that are currently playing a certain address. For most of the game also enables access from mobile devices, but such games to carry the logo smartphone. On the phone I play many of their games and I am satisfied with the speed of response from the server, when you compare it with some famous casinos it looks much better than it looks at first installation.

Promotions in royal style at 21 Dukes are very generous. It all begins with a welcome bonus, which you can easily increase the initial amount, and continues with weekly specials, which allows players to win valuable prizes. Refunds, massive re bonuses, prizes, tournaments with guaranteed amounts, all this is also included. In addition, the awards program has six levels, which allow players from around the world VIP experience and even more prizes. Among the contact information you will find e-mail address, phone number and an option for live chat, through which it is possible to contact the support team. For help with common issues, there are some questions already answered. Solid casino, and as concerns the payment can not elaborate on it because I have all three of deposits lost in record time.

Inactive user
1/10

Do not join. You will constantly receive automated phone calls. Even after requesting the phone calls to stop they would not.
Customer Service agents were very unhelpful and arrogant.

Hello POULUECH, Thank you for your review. We have removed you from our calling list, but we have found no record of your request. Keep in mind you can contact us by email or by requesting a live chat session with one of our agents, and we are available 24/7. Kind regards, The 21Dukes Casino team

user avatar

21 Dukes Casino runs games from Topgame, Parlay Entertainment and Pragmatic play software. I signed up at their casino a couple of months ago, when I saw offer on sign up no deposit bonus.

I decided to claim this no deposit bonus, I like to play with free chips sometimes. Most of the time I lost this kind of bonuses, but it is a good offer to know better this casino, their games and how it goes before you decided to deposit there. Most of casinos from Topgame software offer this kind of bonuses, and later it is up to you to decide if it is good or not.

Because it was a while ago, I don't know how much was the bonus. I think it was around 20€. I played a few games with minimum bets, but I had no good results and I lost the bonus money pretty fast. I had some good and short time while Ii was playing.

Because I am not a big fan of Topgame software I don't know if i will deposit here and claim their welcome bonus. For first five deposits you get 100% match deposit bonus with 25x (deposit+bonus) W.R. before you can cash out winnings.

Otherwise 21 Dukes Casino has nice looking website, all runs smoothly and I did not have any bad experience with them. They have a few complaints here, but all are resolved so I think I could trust them with my first deposit. But I am not so sure I will make it.

The only bad thing which I noticed was that you can contact live chat support only if you logged in. I think they could change this and set it in that way that all could contact them before registration. A few times before I claimed no deposit bonuses, I first tried live support and asked them about this no deposit bonus, if it possible to cash out and other things like that.

Your credit card is not safe at this casino. I have had an American Express card sitting in my desk drawer unused for 6-7 months that I used to deposit at this casino as a new player.

Within 48 hours of using this card one single time at 21 Dukes casino I had fraudulent charges made to Jetblue in the amount of 950.00. The only way you can purchase plane tickets is by knowing the street address of the cardholder, the card number, and the security code (4-digit on AMEX) to complete a purchase.The only place I've used this card and also shared my address was with 21 Dukes. I've contacted Jetblue and now have a case with the fraud department, as well as American Express.

I strongly recommend not playing here as this card was completely unused for over half a year before charging one single deposit at 21 Dukes.

21 Dukes casino is a Top Game powered casino. Although I am not a fan of the software, lately I've been playing in their casinos a lot, mostly using no deposit bonuses. This time I decided to sign up to use 20€ chip for AskGamblers. The download and sign up was super fast, but when I logged in it showed that the code I used was invalid. I guess it was invalid for residents from my country, however, my balance had been credited with 25€. I asked the live chat about this, and a nice support person told me that this bonus was cashable after meeting 75x wagering requirements with a 100€ max cashout.

With that I mostly played my favorite Top Game games. I started with Beauty Salon with 0.40€ bets per spin. Luckily the hairstyle aka wild symbol came up often and helped me boost my balance up to 35€. I played this game for a while, but even though I got 5 free spins and 2 bonus games, they all gave me very small winnings and at some point I was down to 20€. Then I switched to Ocean Fantasy with 0.25€ bets. This time I got no luck with it, and mostly the wins from a 0.25€ bets were only 0.03€ big. But then I got 2 bonus games, and after that I decided to increase bet to 0.50€ and few spins later I got a wild symbol and a good combination that turned into an 8€ win. My balance went up and down, and when it got to 13€, I went back to Beauty Salon, placed 1€ bets and played for about 30 minutes until got busted. (But this game at least some times gave me 10€-13€ wins, that's why I could play for that long)

Overall I really enjoyed 21 Dukes casino. At some point I wrote to chat again to ask how I'm doing with the wagering. I was given an answer about minute later and the chat was super nice and that's very important to me. The game selection was descent as in most Top Game casinos and altogether I have nothing bad about this casino. Recommend.

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