20bet Casino

20bet Casino - I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

20bet Casino - Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

20bet Casino - Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

20bet Casino - I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

20bet Casino - Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

20bet Casino - Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

20bet Casino - My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

20bet Casino - Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

20bet Casino - Cashout gets declined everytime

€1700

Hello guys. Some days ago I deposited around 650 euro on this Casino. I luckily won around 1550 Euro at live roulette and since then I have been trying to get them out. Everytime my request gets declined for various reasons. I uploaded every document that they asked for and they lied to me everytime saying ‘ bank refused transaction ‘. I contacted the bank and there is no problem. Chat Support is telling me to use other methods but none of them works. If I select crypto won't work because this was not the method that I used to deposit. Ultimately using bank transfer, I received an email that the request was accepted but in reality, on the 20bet account the money was sent back and under transaction history was saying that the last request was declined. I don't know what to do anymore. They keep lying to me and avoiding paying what I deserve. Please help me :)

€1550

Complaint Statistics

Resolved 63

Avg. Amount $ 4,429

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

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Top reviews from our players

Play2rs

10/10

I love playing here, is a nice casino with nice slots and every day has something new for you, my vip manager gives me nice bonus and I love play here ! My best casino!! And has a very fast withdrawals

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20bet Casino 1 year ago

K3nneth

10/10

20bet offers a smooth experience. It's intuitive platform and fast payouts ensure a hassle-free betting experience. The variety of betting options caters to different interests, with options for sports betting, casino games, and more. Plus, the responsive customer support adds an extra layer of reliability, making 20bet a top choice for online betting.

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20bet Casino 1 year ago

magnusOG

2/10

I had been betting with them for a few months and they always paid when I asked for a withdrawal. Quite a wide selection of bets and sports to bet on.

When I started winning, they limited my max allowed bet to 0 on all kinds of sport bets therefore making me unable to place any sport bets. I guess winners are not welcome.

Thank you for sharing your experience with us. We're glad to hear that you found our platform to offer a wide selection of bets and sports to bet on, and that your withdrawal requests were promptly fulfilled. However, we're genuinely sorry to hear about the frustration you encountered regarding the limitation on your maximum allowed bet after experiencing success. We assure you that our intention is never to discourage winners, but rather to maintain a fair and sustainable betting environment for all users. We understand your disappointment and would like to investigate this matter further to ensure that your concerns are addressed appropriately. Please reach out to our customer support team so we can assist you in resolving this issue and improving your overall experience with us. Your satisfaction is important to us, and we value your feedback.

20bet Casino 1 year ago

Nicholson

10/10

I've been using 20bet for 2 months, and I thought I'd switch from one to the other again because they'd either block my account or not allow me to withdraw funds. But no, I'm happy with the platform. Even verification was quite fast, which is surprising for me because this procedure is very long on all sites. I had to wait for the withdrawal, but I have my 300 bucks. So far, I can say that I will continue to play here.

I don't see any drawbacks to the site. So far, everything looks really good. I really hope that it will only get better in the future. Although, I would improve the work of bonuses, because sometimes I have to go to support because some bonuses are not activated.

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20bet Casino 1 year ago

Melis2202

10/10

I have been with 20bet for afew years now. And I can't complain about anything at all. Online support will respond within 1 minute. The VIP manager will respond whenever he writes. Withdrawals are quick. Approval of the document also without any problem, maybe within 2 hours. So far one of the best online casinos on the market. I really recommend it. I'm just sorry that the minimum deposit is €10. It could be less. But that's a small thing. Opravdu super. Žádný problém.

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20bet Casino 1 year ago

ksemaan

9/10

Along with so many options to choose from from different sports and different types of bets, 20Bet offers exceptional customer service, I was appointed a personal manager who really helped me understand several things and was very prompt and helpful with her responses!

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20bet Casino 1 year ago

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10/10

After a long search for a good betting site on the Internet, I came across 20bet. In general, I thought I wouldn't find anything special, but no, this platform stands out from the rest because of its reliability. All my questions are kindly answered by the support team, and I also have my personal manager who always informs me about various promotions and takes care of me in a sense.

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20bet Casino 2 years ago

Egidijus_Aleliunas

1/10

Large selection of sport events, fair odds and fast UI! I heard about this casino from many of my friends, it's sad how they started to operate, hope they will change it.

I was a VIP customer of 20bet and had lost a lot of money. However, at some point, I managed to win several times in a row in sports betting. They blocked my account and refused to pay me.

I had deposited a total of $8,000, and my account balance was $14,000. I didn't think that my $6,000 net winnings would be a problem for them. They started requesting an excessive amount of documents during verification, including a selfie of me in front of my house. In the end, they accused me of fraud and blocked my account.

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20bet Casino 2 years ago

SzaboCibolyaGabor

1/10

Excellent odds!
Great live betting offer!
Live chat doesn't help much! But always available! Several of my friends were very satisfied with the site!
That's why I signed up with them. It was great in the beginning!
They were partners in everything. They also helped with the verification!
All went well!

I am betting on a lot of events! Football Basketball Tennis and Icehokey. I bet on a near odds and the higher odds too!
When I vitrificated my account I sent a request to payout! And 20 bet answer me on a request!
The problem is my betting on a near odds of 1,1! Nowhere write the betting on a near odds of 1,1 is forbidden!
I did t use any bonuses! I am just betting on what 20 bet have in offers. Every betting site and also 20 bet have 1,01 odds on the site. And nowhere write that it is forbidden to bet on it! Dear 20 bet please be fair and pay me my money
I have on my account 20.033eur which I hope you don't want to take from me illegally!
Until the problem is solved, the one star will remain!

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20bet Casino 2 years ago

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