I am submitting this complaint regarding 20Bet, which is listed on your website with high rating and clearly states that it accepts players from Egypt.
After registering and attempting to withdraw it got reject after 24 hours of being pending because I need to verify my account , I was informed by 20Bet that identity documents must be in Latin or Cyrillic characters, as they do not support Arabic documents.
This creates a serious issue for Egyptian players.
All official government-issued documents in Egypt are issued in Arabic, including:
* National rID
* Driver’s license
* Utility bills
* Bank statements
* Mobile service payment confirmations
Since 20Bet accepts players from Egypt, rejecting Arabic documents makes it practically impossible for Egyptian players to complete verification and withdraw their funds.
My passport is expired. Renewing it requires time and significant cost, and it is not a mandatory document in Egypt. Requiring a passport when a valid national ID is available is unreasonable, especially when the casino officially accepts Egyptian players.
I have asked 20Bet the following questions, but I have not received a clear solution:
How can an Egyptian player complete verification if Arabic documents are not accepted?
Do they accept certified translations of Arabic documents?
If Arabic documents and certified translations are rejected, does this mean Egyptian players cannot withdraw their funds?
I registered on 20Bet primarily because of the rating on Askgamblers which gave me confidence in the platform. However, this verification restriction directly contradicts what you stated on 20Bet ( Accepts players from Egypt but the Egyptian governmental documents required in the verification process are not supported and gets rejected.
I respectfully request your kind
clarification whether this practice is acceptable for a casino that state “Accepts players from Egypt”!!!!
Intervene with 20Bet to provide a practical and fair solution or you must lower the casino rating and highlight about players from Arabic countries the site thankfully only accepts there deposits and never process withdrawal for them as they will never be able to verify there accounts !!!
At the moment, I am unable to complete verification and withdraw my funds due to this restriction.
I am requesting your assistance to resolve this matter fairly and ensure that Egyptian players are not placed in a position where you can deposit but cannot verify and withdraw .
Note: Specially when you try to withdraw after performing the second deposit and request to withdrawa 4 times the deposited amount that’s why I think I have unrealistic to technically applicable by any means which looks like a way of scaming by not paying winners “unfortunately !!!!“
