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20bet Casino

Our Rating CasinoRank
9.4/10
CasinoRank
Player Rating 197 reviews
8.9/10
197 reviews
Complaint Response 74 complaints
1 day avg. 74 complaints

AskGamblers Quick Overview

Editor’s View

From the moment you enter 20bet Casino, you can immediately see a vast number of different casino games you can play. The operator also offers a wide range of bonuses for new and existing players, while you can always contact chat support if you have any questions. 

The casino has a modern look and a website which is easy to navigate both on your phone and desktop.

What we like
  • Live chat is open 24/7
  • Mobile app
  • Multiple payment methods available
What we don’t like
  • Live chat agents are slightly unresponsive
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


20bet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://20bet.com/
Established
2020
Licences
Curacao Gaming Control Board, Kahnawake Gaming Commission
Affiliate Program
Languages
English, German, Polish, Portuguese, Hungarian, Norwegian, Spanish, French, Finnish, Italian, Czech, Japanese, Greek, Hindi, Filipino, Korean, Indonesian, Malaysian, Thai, Vietnamese, Chinese, Uzbek, Azerbaijani
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino
VIP / Loyalty Program
VIP Program
Mobile Apps
IOS, Android
Social Platforms
Telegram, Instagram, X

General Information About 20bet Casino

20bet Casino is an online casino with a Curacao gambling licence. The casino has been open since 2020 and it’s one of the holders of our Certificate of Trust

You can easily switch between different languages and customise your experience. Registration takes a few minutes to complete, and once you do, you’ll be taken straight to the lobby.

Before you make your first deposit, we advise you read our online casino review of 20bet Casino and learn all there is to know about it.

StallCation
StallCation

Complaints

Read the complaints other players have left for 20bet Casino. Learn more about complaints.

Show all complaints
Withdrawal delay despite completed verification and respected limits
Hello AskGamblers team,

I am submitting a complaint regarding delayed withdrawals from an online casino, despite full account verification and compliance with all stated withdrawal limits.

Casino details
• Casino name: 20Bet
• Website used: bet20play.com (official 20Bet domain used for my account)
• Country of residence: Switzerland
• Withdrawal method: Bank transfer (IBAN – UBS Switzerland)

Chronology
• 21 December: I requested several withdrawals (22’130 CHF) each within the allowed limits.
• My account is fully verified (ID, selfie, residence permit, proof of deposit, bank details).
• One withdrawal was marked as “Successful” by the casino.
• Other withdrawals remain in “Processing” status, despite:
• daily limit: 4,000 USD
• weekly limit: 10,000 USD
• these limits not being exceeded.

As of today, no funds have been received on my bank account, despite the “Successful” status being shown on the casino side.

Issue
• The casino confirms withdrawals internally, but funds are not credited.
• No clear explanation is provided as to why:
• only one withdrawal is finalized,
• others remain stuck in “processing”,
• and no concrete payment timeline is communicated.

What I am requesting
• Confirmation that the withdrawal marked as “Successful” has actually been sent to the banking system.
• A clear execution schedule for the remaining withdrawals.
• Mediation to ensure withdrawals are completed in accordance with the casino’s own terms and conditions.

I am not requesting special treatment — only the execution of withdrawals already approved and compliant with the stated limits.

Thank you in advance for your assistance. I am available to provide any supporting documents (screenshots, emails, verification proof).

Kind regards !
staus Resolved
CHF22130

Complaint Statistics

Resolved 63
Avg. Amount $ 4,429
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

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Player rating
8.9/10 197 reviews

Top reviews from our players

Large selection of sport events, fair odds and fast UI! I heard about this casino from many of my friends, it's sad how they started to operate, hope they will change it.

I was a VIP customer of 20bet and had lost a lot of money. However, at some point, I managed to win several times in a row in sports betting. They blocked my account and refused to pay me.

I had deposited a total of $8,000, and my account balance was $14,000. I didn't think that my $6,000 net winnings would be a problem for them. They started requesting an excessive amount of documents during verification, including a selfie of me in front of my house. In the end, they accused me of fraud and blocked my account.

Thank you for sharing your feedback on your experience with 20bet. We appreciate hearing both positive aspects and concerns from our users. We understand that the verification process can sometimes be perceived as cumbersome, but it is a standard procedure aimed at ensuring the security of our users' accounts and preventing fraudulent activities. Your safety and the integrity of our platform are of utmost importance to us. Regarding the issues you faced after winning, we sincerely apologize for any inconvenience caused. We would like to assure you that your case will be thoroughly investigated. However, we want to emphasize that accusations of fraud are not made lightly, and we take them seriously to maintain the fairness and integrity of our platform. If you have specific details or documentation that can aid in the investigation, please feel free to share them with our customer support team. We are committed to resolving this matter and appreciate your understanding. Thank you for bringing this to our attention, and we hope to address your concerns promptly.

user avatar

Excellent odds!
Great live betting offer!
Live chat doesn't help much! But always available! Several of my friends were very satisfied with the site!
That's why I signed up with them. It was great in the beginning!
They were partners in everything. They also helped with the verification!
All went well!

I am betting on a lot of events! Football Basketball Tennis and Icehokey. I bet on a near odds and the higher odds too!
When I vitrificated my account I sent a request to payout! And 20 bet answer me on a request!
The problem is my betting on a near odds of 1,1! Nowhere write the betting on a near odds of 1,1 is forbidden!
I did t use any bonuses! I am just betting on what 20 bet have in offers. Every betting site and also 20 bet have 1,01 odds on the site. And nowhere write that it is forbidden to bet on it! Dear 20 bet please be fair and pay me my money
I have on my account 20.033eur which I hope you don't want to take from me illegally!
Until the problem is solved, the one star will remain!

Hello, Thank you for sharing your feedback and bringing this matter to our attention. We appreciate your positive remarks regarding the excellent odds, a wide live betting offer, and the initial positive experiences with our platform. We're sorry to hear about the issue you've encountered with the payout request related to betting on near odds of 1.1. We understand the frustration this may cause. We assure you that we take such concerns seriously and will investigate this matter promptly. Our team is committed to providing fair and transparent services. We will review your case thoroughly and aim to resolve it in a manner that aligns with our policies and ensures fairness. We appreciate your understanding and patience during this process. If you have any additional details or concerns, please feel free to contact our customer support team. We are here to assist you and address any issues you may have.

user avatar

I like that 20bet has a simple interface and a very convenient structure. You can find everything quickly, and the number of events you can bet on is huge. Now there is also the Champions League, so watching football and betting is a pleasure. You get interested in the matches without any problems. 20bet is at the top of my list in terms of reliability and stable operation.

I don't often write reviews about the products I use, but when I do, I give my honest opinion. And at the moment, I don't see any drawbacks to 20bet. Everything is as reliable and stable as possible.

Hello, Thank you for taking the time to share your positive experience with 20Bet! We're thrilled to hear that you find our platform's interface simple and the structure convenient. It's fantastic that you can quickly find everything you need, and the extensive range of events for betting, including the Champions League, adds to your enjoyment of football matches.

user avatar

I want to say a few good things about 20bet. I have been using the platform for six months and so far it remains one of the most convenient for me at the moment. The managers are professionals who can always suggest something useful and remind you of promotions. Also, if you don't want to constantly fight for your winnings and their withdrawal, then 20bet is a good choice. There have been no delays in payments for six months.

As I said, there have been no difficulties in six months. Yes, not everything is perfect, but these are some small situations that were mostly resolved with the help of the support team.

Hello, Thank you for taking the time to share your positive experience with 20Bet. We're thrilled to hear that our platform has remained convenient for you. We're particularly pleased that you find our managers to be professionals who provide valuable suggestions and keep you informed about promotions. Ensuring a seamless and hassle-free experience, especially regarding winnings and withdrawals, is a priority for us. We appreciate your acknowledgment that there have been no delays in payments during your time with us. We understand that perfection is a journey, and we're grateful for your understanding of any small situations that may have arisen. Our support team is here to assist, and we're glad to hear that they have been helpful in resolving any concerns you encountered. If you ever have additional feedback or if there's anything specific you'd like to share, feel free to reach out. Thank you for choosing 20Bet, and we look forward to continuing to provide you with a positive and reliable gaming experience.

user avatar

I registered here a year ago and still bet on 20bet. They did not let me down in terms of payments and accurate betting calculations. I have had a case when a deposit of $100 was not credited immediately. I was surprised and wrote to the support service, where my problem was solved in 2 minutes. This is what I call quality service. Difficulties can arise from time to time, the main thing is to solve them quickly and skilfully.

During the year of use, I had only one problem, which I described above. That's it. I never thought that such stable sites still exist. If a year has passed in such a stable situation, I think it can only get better in the future.

Hello, Thank you for sharing your positive experience with 20Bet. We're pleased to hear that over the past year, you have had a reliable and stable experience with our platform. We appreciate your understanding of occasional difficulties and are glad to have promptly resolved the issue you encountered with the support team. Your satisfaction is our priority, and we're committed to providing quality service. If you ever have additional feedback or require assistance, feel free to reach out. We look forward to continuing to provide you with a positive betting experience.

user avatar

I really like it here. Fast payouts, clean design, customer friendly support. I like the fact it has a large range of games including all my favourite games are slow to load. Live chat service.

Hello! Thank you for taking the time to leave a review. We are very happy that you enjoyed your time with us, we look forward to seeing you back on our platform.

user avatar

Well I decided to give it a try after reading some reviews, to be honest, they have lots of games and I only play slots, I made 2 deposits, and won a small amount, so I decided to try how it goes with the cash-out. They sent me an e-mail to upload my necessary documents, and I did...I was surprised coz only in a few hours my account was verified and in another few hours, my withdrawal was approved. almost 3 hours . Well, I used bank transfer, and my winnings were transferred you my bank in less than 10 hours, and that's very fast. Today I made another withdrawal, it was pending for 2 hours and approved in 2 hours, very fast. So I must give a 10/10 to the payment team, and the support was also ready to answer my question very kindly and fast 10/10...I just want to gratulate this site for this well-qualified team. Thanx

In fact, I do miss some providers which are not available for my country but may be available for other countries, like pragmatic play&go, and quick fire, in general, what is very important in any online casino is the withdrawal process and the support, and as I mentioned it was 10/10

Hello, thank you very much for taking the time to leave your feedback, we value every customer's opinion extremely much. We are very happy that you enjoyed your time on our platform and that you were satisfied. We look forward to seeing you again!

user avatar

Good app, very good odds, huge amount of matches in live,.But it's still not worth bcuz when you want to withdraw its starts of problems. SO please don't deposit anything to this bookie.

Withdraws, if you have respect for yourself don't Sign up to 20bet, seriously worst oddsmaker when it comes to withdrawing. They constantly lying to customers, freezing withdraws for no reason, delaying withdraws, its not 2015 when its common in 2k23 for first clients wanna have fast and clear payments. In 20bet is only trouble when it comes to withdraw, they don't take seriously clients and answer with same copy messages like bot, it some good other bookie like 22bet, don't waste time and nerves. Been that done that, is casino for you if you like getting verified 4 Times every month and waiting for withdraw to e wallet x weeks, horrible in 2k23.

Hello! We are sorry to hear that you have such an opinion. Our specialists are always ready to help sort out any situation, please email us at [email protected]. We will be happy to help you understand and resolve the issue.

user avatar

I visited this casino last night, I didn't remember anything special about it. Usually, account verification is faster in a casino with such a license. The support service is not very detailed with players.

I didn't find the games I liked the most in this casino. The RTP of the games is not very high. I'm not sure that I'll come back to this casino again.

Hello! We regret that you have formed this opinion. We are constantly working on increasing the number of games and user comfort. We hope you will change your opinion in the future. We will be glad to see you on our platform again)

user avatar

To be honest, I liked this site from the first moment I opened it. Everything is clearly organised. There is nothing too much and nothing really missing. I cannot speak too much about the casino side, since I am not a huge casino games fan but the betting section is really nice. Huge choice of events and a nice selection of markets under every event, both live and prematch.

The only annoying aspect I occurred was the fact that it took them three days to get the money I deposited to show up on my gaming account. This is by far the slowest I have seen anywhere (usually a deposit becomes usable in just a few seconds/minutes)

Hello! Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our website and found it well-organized. We strive to provide a seamless and user-friendly platform for all our customers. We appreciate your feedback regarding the deposit process. If you have any further feedback or suggestions, please feel free to reach out to our customer support team. We're here to assist you and ensure you have a top-notch experience with us. Thank you once again for choosing our casino.

user avatar

20bet Casino News

Read all news about 20bet Casino, check for updates and stay tuned for exclusive bonuses.

20bet Is Our Newest Certified Casino
Industry 20bet Is Our Newest Certified Casino

20bet Casino’s been on a roll lately and passed our various tests successfully, so we decided to adorn it with our Certificate of Trust! We congratulate the new joiner and invite you to see why 20bet deserves a place among our most trusted online casinos.Check, Check, Check!You all know by now: we don’t give out the AskGamblers trust badge to any old casino; there are rigorous criteria to be met, and only the best of the best qualify for it.Among other things, a casino must:Have a CasinoRank 8 or higherBe listed on AskGamblers for at least 6 monthsOperate with a valid gambling licenceOffer varied responsible gambling toolsProvide responsive supportGuarantee quick and secure payoutsBet All Your Chips on 20bet!With a CasinoRank of 9.1 and complaints that get resolved quickly, 20bet Casino has rightfully earned the badge.I’ve been playing at 20Bet Casino for quite a while now, and I can confidently say it’s one of the best online casinos I’ve come across, said user slokarjanko.Plenty of games and payment methods, coupled with a helpful support team - these are just a few reasons why players keep going back to 20bet Casino.Visit 20bet CasinoAlthough our player reviews are genuine, you can always visit the casino and see for yourself what 20bet Casino is all about.If you decide to join, you will be greeted with a welcome bonus of 100% up to €/$ 120 + 120 Free Spins.Give it a go and tell us what you think about this site in the comments!

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