20bet Casino Complaints

On 08/08/2026 I have deposited total ₹30000 at 12:07 Am and on same day I want to withdraw but I didn’t find any bank transfer or any kind of local currency withdrawal available in withdrawal section there’s only Ewallet available although i have deposited in local currency i.e- INR through upi so i mailed tou [email protected] so they suggest me that i have to make minimum deposit from the given method which is mentioned on withdrawal section so I have done deposit of 250 from icash one and reinitiated the withdrawal but they cancled the withdrawal and again i mailed to them but they didn’t answer my mail.

Then I contacted to their support agent in live chat and i told all my situation and also i told him that i am really frustrated and i need my money its utgent and had some emergency but after 5 min of waiting for his reply he answer that your account has been closed due to gambling addiction, I dont know on what basis he judge me and then they closed my account and even they didnt give my money which has been stuck over there.

So I mailed again then they answer that my account has been closed and it won’t reopen and it has been closed basis of your conversation with out agent.

I am attaching the screenshot for proof.

And I request if you could help me to get back my fund please.

I am submitting this complaint regarding 20Bet, which is listed on your website with high rating and clearly states that it accepts players from Egypt.

After registering and attempting to withdraw it got reject after 24 hours of being pending because I need to verify my account , I was informed by 20Bet that identity documents must be in Latin or Cyrillic characters, as they do not support Arabic documents.

This creates a serious issue for Egyptian players.

All official government-issued documents in Egypt are issued in Arabic, including:

* National rID

* Driver’s license

* Utility bills

* Bank statements

* Mobile service payment confirmations

Since 20Bet accepts players from Egypt, rejecting Arabic documents makes it practically impossible for Egyptian players to complete verification and withdraw their funds.

My passport is expired. Renewing it requires time and significant cost, and it is not a mandatory document in Egypt. Requiring a passport when a valid national ID is available is unreasonable, especially when the casino officially accepts Egyptian players.

I have asked 20Bet the following questions, but I have not received a clear solution:

How can an Egyptian player complete verification if Arabic documents are not accepted?

Do they accept certified translations of Arabic documents?

If Arabic documents and certified translations are rejected, does this mean Egyptian players cannot withdraw their funds?

I registered on 20Bet primarily because of the rating on Askgamblers which gave me confidence in the platform. However, this verification restriction directly contradicts what you stated on 20Bet ( Accepts players from Egypt but the Egyptian governmental documents required in the verification process are not supported and gets rejected.

I respectfully request your kind

clarification whether this practice is acceptable for a casino that state “Accepts players from Egypt”!!!!

Intervene with 20Bet to provide a practical and fair solution or you must lower the casino rating and highlight about players from Arabic countries the site thankfully only accepts there deposits and never process withdrawal for them as they will never be able to verify there accounts !!!

At the moment, I am unable to complete verification and withdraw my funds due to this restriction.

I am requesting your assistance to resolve this matter fairly and ensure that Egyptian players are not placed in a position where you can deposit but cannot verify and withdraw .

Note: Specially when you try to withdraw after performing the second deposit and request to withdrawa 4 times the deposited amount that’s why I think I have unrealistic to technically applicable by any means which looks like a way of scaming by not paying winners “unfortunately !!!!“

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Hello guys. Some days ago I deposited around 650 euro on this Casino. I luckily won around 1550 Euro at live roulette and since then I have been trying to get them out. Everytime my request gets declined for various reasons. I uploaded every document that they asked for and they lied to me everytime saying ‘ bank refused transaction ‘. I contacted the bank and there is no problem. Chat Support is telling me to use other methods but none of them works. If I select crypto won't work because this was not the method that I used to deposit. Ultimately using bank transfer, I received an email that the request was accepted but in reality, on the 20bet account the money was sent back and under transaction history was saying that the last request was declined. I don't know what to do anymore. They keep lying to me and avoiding paying what I deserve. Please help me :)

Summary of Issue with 20Bet:

I am experiencing a serious issue with 20Bet regarding live bets I placed on January 10, 2025. Multiple bets were for the same event but were mistakenly categorized under different names. Initially, they were confirmed and classified as won. However, a day later, I was informed that the stakes were returned without a satisfactory explanation.

Despite receiving confirmation for these bets, the casino administration classified them as returned after the fact, citing supposed abuse. I am particularly concerned because some similar bets are still classified as won, while others are marked as returned.

I have reviewed the terms and consulted with my legal representative, who confirmed that once a bet is accepted and confirmed, the bookmaker is obligated to honor it.

I want to clarify: if a bet is accepted, is the bookmaker obligated to cash out winning bets? I find it unacceptable to be accused of fraud for simply placing bets on the offerings provided to me, especially when the bets were initially classified as legitimate.

I am seeking assistance and advice on how to resolve this situation, including the potential for legal action to recover my winnings.

I am < frist name removed > from Macedonia and I recently joined 20bet casino and i deposited some money from my credit card and now I can't withdraw any money from the 20bet account. I tried the credit card that I used for deposit the support team said to try another way and I did. I tried crypto and skrill. Please help me out I really want to withdraw my 85.000 Macedonian denars that's 1380 in euros. I have proof of everything. Please help me out.

Dear Askgamblers!

I have been waiting for over a week for my case to be resolved at 20bet.

I deposited with TRX TRON (TRC20), which was sent, but it has not been credited to my 20bet account.

After contacting support, I received this message:

Dear Player,

We are contacting you regarding the deposit issue in our casino.

Please be informed that the deposit in question failed; therefore, we kindly ask you to provide the wallet address for the refund.

We are waiting for your reply.

After I gave the wallet address, nothing happened.

When I ask, I only get template messages, and my case is under investigation.

Thank you for helping!

I have been betting on this platform for several months and deposited over CHF 10'000, generally losing over time.

At some stage I had some winnings and tried to cash out the proceeds. This was blocked due to some missing verifications on the card i used to deposit, so i have added the requested verifications and tried again.

Next the payout was blocked due to daily withdrawal limits, so I adjusted the withdrawal amount and tried again.

Then the withdrawal was approved through email but cancelled on the platform. Upon investigations, 20Bet said this was a problem of the receiving bank. The receiving bank investigated but confirmed absolutely no sight of incoming payments.

I tried with another card with was used for deposits, and upon verification, the payment was approved through email but proceeds never arrived. This was with a different bank (established blue chip), which also investigated but did not register any attempts to receive money.

In total, I have attempted to withdraw funds over 20x with 4 different banks but no payment went through. The 20Bet support team always tells me to just try again.

Hello,

so I have been depositing and playing at the 20bet casino, I was usually playing live casino games. And finally, I made some money, around 6000€. I tried to withdraw it via crypto and it was declined.

I contacted the support team and they said I can only withdraw via the method of the deposit, which I found understandable.

Then I had to verify my account which I did. I sent everything ( bank statements, credit card information, pictures…)

Then I tried to withdraw again and it was declined again.

I contacted support again and said I needed to verify every card that was used to deposit, so I went ahead and again took pictures and info of the second card I used to deposit, and it was successfully verified, I tried to withdraw again and it was declined again.

Now I tried to live chat with the support team and I click on it and nothing happens ( it seems they disabled it for me) , also when I try to withdraw via bank transfer I get this reply :

The payment could not be processed at this time.

Please try again or contact support for assistance.

Please help me with this I really need to withdraw my funds, and it seems they are trying to do everything they can so that I dont withdraw.

Thanks

I am a verified player at 20bet since 2022 and within the last 12 days won 14,000$ and was able to successfully make 25 withdrawals within 12 days amounting to $7842. The average payout time was exactly one hour. But on day 13 withdrawal processing came to a halt with customer support saying withdrawal is manually done and it takes time.

Another representative told me that security is conducting a check on my account with all the documents I uploaded, which I did upload 2 years ago!

This stalling tactic irritates me and I’ve decided to stop playing until my withdrawals are processed regularly again.

I deposited on 04/06 50€ with a Neosurf voucher, via Paydo, as many many times before, but this time for some reason the money has not been credited yet. It has never taken more than some seconds to be credited, but this time I don't know what's going on. I've contacted customer support many times, but they can't tell me any reason for the delay. They just say that I keep waiting. Not even if this is a Paydo issue, 20bet issue... nothing.

I've attached some screenshots proving all this. Thank you.

I deposited 85 euros to my 20bet.com account via Revolut.

The transaction shows as completed on Revolut and PayOp, but the funds haven't been credited to my 20bet account.

I contacted 20bet and the customer support only says that they will let me know if something has happened but It feels like no progress is being made.

I have made screenshots for proof. I will send them

I have emailed and chatted with the customer support of 20bet.vip for 3 days already and all they say is it will be checked by the financial department. In their terms and conditions it says not more than 3 days.

It has been 84 hours already and counting and I still do not have my withdrawal.

EXACT AMOUNT IS P209,813

PLEASE HELP!