20bet Casino

20bet Casino - I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

20bet Casino - Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

20bet Casino - Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

20bet Casino - I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

20bet Casino - Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

20bet Casino - Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

20bet Casino - My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

20bet Casino - Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

20bet Casino - Cashout gets declined everytime

€1700

Hello guys. Some days ago I deposited around 650 euro on this Casino. I luckily won around 1550 Euro at live roulette and since then I have been trying to get them out. Everytime my request gets declined for various reasons. I uploaded every document that they asked for and they lied to me everytime saying ‘ bank refused transaction ‘. I contacted the bank and there is no problem. Chat Support is telling me to use other methods but none of them works. If I select crypto won't work because this was not the method that I used to deposit. Ultimately using bank transfer, I received an email that the request was accepted but in reality, on the 20bet account the money was sent back and under transaction history was saying that the last request was declined. I don't know what to do anymore. They keep lying to me and avoiding paying what I deserve. Please help me :)

€1550

Complaint Statistics

Resolved 63

Avg. Amount $ 4,429

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

8.9/10 ● 194 reviews

Top reviews from our players

Zoelo

10/10

20Bet was the best choice among betting sites for me. Everything is at your fingertips, it's very convenient to switch between matches, and the table of all betting options is clear and looks good.

Because sometimes on websites it looks like and excel spreadsheet. There were also no delays in deposits, everything went pretty quickly. I withdrew a maximum of 200 bucks and waited about 2 hours. I hope that you won't have to wait longer for larger amounts.

Hello, Thank you for your great feedback! We’re delighted to hear that you find 20Bet convenient and user-friendly, with clear betting options and quick deposits. We’re glad to know that your withdrawal was processed promptly. Rest assured, we aim to maintain efficient processing times for all withdrawal amounts. If you have any concerns or need assistance in the future, feel free to reach out to us. Thanks again for your support!

20bet Casino 1 year ago

Barbro

10/10

I've been betting on 20Bet for a few months now, and the experience has been fantastic. The odds are always competitive, and I recently withdrew 150$ no hassle. The payout was in my account within 25 hours.

In these few months, I haven't encountered any serious problems at 20Bet. Yes, sometimes there are bugs on the site, but this is rare and doesn't affect the bets, which is the most important thing for me.

Hello, Thank you for the great feedback! We're glad you’re enjoying your experience with 20Bet and that withdrawals have been smooth. We’re working to minimize any site bugs and appreciate your understanding. If you need any assistance, feel free to reach out.

20bet Casino 1 year ago

Ming0

10/10

I've had a great experience with 20Bet, especially with their fast payout times. Recently, I won a significant amount, and the money was in my account by the following day. They consistently process withdrawals within 24 to 48 hours, which is impressive.

The main reason for me to stay at 20Bet is the normal withdrawal of funds. I have been looking for a project that will work properly for a quite a long time, and now I don't have to worry about it.

Hello, Thank you for your positive feedback! We are happy to hear that you are satisfied with our fast payouts and reliable withdrawals. If you need any additional assistance, we are always ready to help.

20bet Casino 1 year ago

Luna23

10/10

At 20Bet, the incentives are a major plus. Not only do they offer frequent bonuses, but their loyalty rewards keep the gaming experience fresh and exciting. Their user-friendly platform makes every visit pleasant and hassle-free.

Truly, I've found no issues with the platform, it functions perfectly. The site is excellently crafted, ensuring all features operate seamlessly, without any glitches.

Hello, Thank you for the fantastic feedback! We’re delighted to hear that you’re enjoying our bonuses, loyalty rewards, and user-friendly platform. It’s great to know that everything is functioning smoothly for you. If you ever need assistance or have any suggestions, feel free to reach out. We appreciate your support!

20bet Casino 1 year ago

Oblation

10/10

I really like playing at 20Bet. They don't create any artificial problems with withdrawals, there are many types of deposits, and what is very important, the account verification procedure is also quite simple. It's very convenient when you can play slots and place a bet on a match.

I haven't noticed any problems since I've been playing at 20Bet. There are adequate bonuses, and the support team always helps if something goes wrong. They respond to messages quite quickly, which I really like.

Thank you for your wonderful review! We are glad that you enjoy playing at 20Bet and appreciate our efforts to simplify withdrawals and account verification. Convenience for our users is one of our top priorities and we're glad you recognized this. It's also great to hear that our bonuses and customer support meet your expectations. If you have any questions or suggestions, we are always happy to help. We wish you good luck, and enjoy your game!

20bet Casino 1 year ago

Air111

10/10

At 20Bet, the stability of the site and the responsiveness of the support team contribute to a hassle-free gaming experience. The bonuses are designed with fairness in mind, featuring reasonable wagering requirements.

I have no comments to make about 20Bet on the contrary, the casino deserves my positive feedback, as it fulfils all functions and obligations, especially when it comes to withdrawals.

Hello, Thank you for your positive feedback! We're thrilled to hear that you’re having a hassle-free experience with 20Bet and that you find our site stable, our support team responsive, and our bonuses fair. We appreciate your kind words and look forward to continuing to provide you with excellent service. If you ever need assistance or have any questions, don’t hesitate to reach out.

20bet Casino 1 year ago

BobTheBuilder1234

1/10

I have played in many online casinos and this is by far the worst one yet.

I played a black jack hand for 200 euro. The hand was a push, but the 200 euro were never credited my account.

I have been in contact with +10 customer service agents and they keep coming up with new explanations and seem unable to read common English.

This was after they denied me a 3700 euro payout.

I have asked for the account to be shut down numerous times, but they refuse to do so and delete my data, which is in violation with GDPR. Stay away.

Hello, We're very sorry to hear about your experience. It’s unacceptable that you’re facing these issues. Please contact our support team directly with your account details so we can address and resolve these problems urgently. We take your feedback seriously and will work to improve our service.

20bet Casino 1 year ago

Lan1s

9/10

I've found my favorite place to game with 20Bet. The withdrawal process is streamlined and user-friendly. The bonus system is intuitive. The support staff deserves praise for their responsiveness and professionalism. The additional bonuses they offer aren't just generous but also frequent, enhancing the fun and value of gaming here.

In fact, the only platform I have no complaints about is 20Bet. I'm most impressed by the simplicity and speed of withdrawals. This is the biggest advantage over other projects.

Hello, Thank you so much for your wonderful feedback! Your kind words about the simplicity and speed of our withdrawals are especially appreciated, as we aim to provide the best service possible. Your satisfaction is our top priority, and it’s gratifying to hear that we’ve succeeded in creating a platform you enjoy. If you have any suggestions or need further assistance, please don’t hesitate to reach out.

20bet Casino 1 year ago

tetsuro

10/10

I often use 20bet.
I am very satisfied with 20bet's support. I mainly use sports betting and I enjoy the variety of events and types of bets I can place. I have also received an immediate response to any errors in my deposits. Withdrawals are also fine.

Hello, Thank you for your positive feedback! We're delighted to hear that you are satisfied with 20Bet's support and enjoy the variety of events and bet types available. We appreciate your loyalty and look forward to continuing to provide you with an excellent betting experience.

20bet Casino 1 year ago

MisiLI