20bet Casino - Unable to withdraw my winnings and decline every time

Dear @sachunarke,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Total desputed amount of 103548 INR

Dear Askgambler Team,
Can you please mention 20bet casino here in this ongoing issue?

Dear 20bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello!
Our support team is already in contact with the player, and our agents have informed them that a bank transfer can take up to 5 business days. As this period has not yet expired at the time of the complaint, we would like to clarify whether the issue has been resolved at this time. If you need any more help, we are always here to help.

Dear 20bet Casino,
5 business days already passed yesterday itself as the withdrawal request date was 27/02/2025.

Withdrawal is still not received in my bank account. Check yesterday response from support team. I was supposed to receive funds yesterday itself as per support team response.

Dear 20bet Casino,
Awaiting for your response. I had placed total 3 withdrawals out of which first 2 are credited but the last withdrawal is still not credited and its showing successful. All 3 were approved on same date then how the one out three is pending? Kindly check at your end once again.

Kindly refer attached bank statement.

Hello sachunarke,

Now that 5 days have passed, you can contact support for a detailed check.
Just so you know, for bank transfers, the withdrawal timeframe is 1-5 working days. Please get in touch with our support - they will promptly check the status and help you understand the situation.

Dear 20bet Casino,

Thank you for your response.
Here is the email received from the support team mentioning that withdrawal is successful and provided me the transaction receipt.

Unfortunately the UTR number and the transaction amount mentioned both are not in my bank statement please check attached statement in previous reply. Attaching support email screenshot here.

If it is a my bank issue then all 3 should have not received but 2 are already credited so request you to kindly check at your side bank to know the funds status.

Dear Askgambler Team,
20bet casino repeatedly asking me in this forum to contact with support but unfortunately support team already sent me the transaction confirmation and they are repeating each time the same. I hereby requesting you to instead to waste the time and delay, ask 20bet casino to provide the missing withdrawal funds as per my bank statement shows it's not credited. Out of 3, 2 withdrawal are credited but 1 is still missing.

Dear 20bet Casino,
We are awaiting for your response

Dear Askgambler Team,
I request you to kindly investigate this matter.

20bet casino is not at all interested to come and reply to this complaint on my provided bank statement.

Hello sachunarke,

We understand your frustration and sincerely regret the situation. Our specialists are waiting for an official response from your bank - it can be a screenshot of the letter or another official document. Unfortunately, we cannot take information at your word.

Please send the bank statement you attached in the message above to our support team. We hope that the situation will be resolved soon.

Dear 20 bet casino,
STOP delaying and ask your support team for my official statement which is already provided multiple times.

And for which reason you need my bank letter if statement is valid proof? Share me your bank investigation about my missing withdrawal then I will forward it to my bank. You provide your bank side response to Askgambler team.

It's obvious that sender should investigate the funds if it's not credited to beneficiary dear.

@Askgambler team, this is unethical that funds sent by 20 bet and my bank letter is required to investigate the funds.

Dear sachunarke,

We understand that the situation may be troubling. Please send our support team the requested documents so that we can move forward with resolving your issue as soon as possible. If you have any additional questions, we are always here to help.

Which document? I already provided bank statement and official bank confirmation email also. It's attached in this complaint as well. Why you are making this thread as a chat?

Dear Askgambler Team, today is visited the bank and got reply from Bank manager that they could not provide me any official letter for any unauthorised deposit receipt. They have considered receipt attached here is invalid receipt. This UTR is not found in their system. Also bank has informed me that such transactions can be verified from sender side only because whatever the response sent with transaction acknowledgement is only sent to the sender bank by payment system. Hence either my bank needs official declaration from sender bank about the funds sent to my account then they will provide a letter that no such transactions is exists. Rest all records are already present in my bank statement which my bank consider as a valid proof of account transactions. Hence I need sender bank confirmation from 20 bet casino side.

It's very common and obvious that sender bank only can provide the details of any missing transaction not the receiver bank. If I could have sent money from my account then only my bank is responsible to provide the letter as the bank manager told me.

@Askgambler team, please need your help here.

Again highlighting the strange part of this story is that 2 out 3 withdrawals are already credited to my account and 1 is missing means clearly my bank is not holding anything dear.

Hello sachunarke,

We requested a document from you on March 9. However, the last document you provided is dated February 24. For us to move forward with your issue, please submit the requested document.

If you have any questions, our support team is always ready to help.

What exactly you need? Can you please be specific and clearly mentioned document name? Why stretching this internationally? What document you need??
KINDLY MENTION DOCUMENT NAME HERE IN THE COMPLAINT ITSELF.

I mean intentionally

Dear 20bet Casino,

Please state specifically which document is missing.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Askgambler,
Thanks for intervention.

I guess 20bet casino has enough time to send me emails but not to reply here publically that what exactly they are sending me in emails.

I post their email screenshot here.

My bank is ready to investigate the funds which are never credited but my bank required and evidence from sender bank that funds are transferred genuinely. The attached receipt nowhere proves that it's official receipt of bank which 20bet given to me. My considered that receipt can be made by anyone.

Likewise if we loose out deposit, this 20bet casino always stays on their statement that only sender bank can investigate the sent funds even if the casino already had received our deposit. Same was agreed by Askgambler as well on 99% of delayed deposit complaints here which i am also agree with. By same way, casino should be fair in case of withdrawal is not credited to player bank. All the time is not the players bank have to work on missing debits and credits.
20bet casino should publically mention here that they will not provide me their side bank investigation of released funds. That's all I will leave and will consider the missing funds as donation to 20bets casino.

Hello!

As you can see, our colleagues have asked you for an official letter from the bank. It must be a letter, as the bank does not solve such issues via chat.

Please provide the necessary documents so that we can move forward with resolving this issue.

Dear Askgambler Team,
Kindly intervene here my bank has asked the sender bank confirmation. I ask 20bet casino to provide the same as they are sender of the funds

Dear @sachunarke,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documunet has already been sent to the 20bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.