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Prospect Hall Casino

GOOD 7.89
PLAYERS FROM UNITED STATES NOT ACCEPTED

Prospect Hall Casino is a stylish online casino built in partnership with the Betable brand. The site features NetEnt, Microgaming, Play’n GO and Nyx Interactive slots and other casino favourites, plus a few “Betable Exclusives” that can’t be found anywhere else. The casino uses a modern HTML5 instant-play interface and is compatible with both desktop and mobile devices. Players who own an iPhone or iPad also have access to social media-based games from newer developers with the iOS App. Prospect Hall Casino is licensed by the UK Gambling Commission and the Alderney Gambling Control Commission.

Restricted Countries and Territories

Unfortunately, Prospect Hall Casino cannot offer games to players living in the United States, Israel, Turkey, China, Belgium, Denmark, Germany, France, or Italy.

Games

Slot lovers will find a premium selection of games from both NetEnt and Microgaming and Prospect Hall Casino. Many of these titles are among the most popular games on the web, including Jurassic Park, Game of Thrones Slot, The Wish Master Slot, Cosmic Fortune Slot, Thunderstruck 2 Slot and Starburst Slot, among many others.

Table games at Prospect Hall Casino are plentiful, especially for those who love blackjack or roulette. Blackjack players will find more than 5 different variants including Double Exposure Blackjack, Single Deck Blackjack, and Pontoon. Roulette players can spin however they want with French, European, American, and exclusive Fishing Roulette games. Other favourites include Caribbean Stud Poker, Casino Hold’em, Pai Gow Poker, Oasis Poker, and numerous types of Baccarat.

The video poker selection at Prospect Hall Casino is also highly diverse. Players will find classics like Jacks or Better, Joker Poker, Deuces Wild, and Bonus Poker, as well as contemporary favourites like All American Poker, Double Double Bonus Poker, Double Joker Poker, and more. Almost all of them can be played in both single-hand and multi-hand denominations.

Prospect Hall Casino is also home to a number of other games. These include Keno, Triple Chance Hi Lo, Beer Fest, Crypt Crusade, and Electro Bingo, among many more.

Mobile Gaming

Prospect Hall Casino pays special attention to players on the go. Virtually all modern smartphones and tablets are compatible with the casino, and the mobile selection features a wide selection of the site’s most popular slots and casino games. No app download is required to access these.

Players who own an iPhone or iPad also have access to the iOS App. This features games developed by leading social media-focused companies, giving players an entirely new gaming experience.

Support

Unfortunately, Prospect Hall Casino does not offer instant customer service. Players must use the online contact form to get an email reply from a casino representative. Most replies are sent within 24 hours (often sooner), but players cannot get assistance with the speed that live chat or phone support would offer.

Security and Fairness

Prospect Hall Casino makes sure players are protected. The site uses 128-bit SSL encryption on all its pages to stop the leaking of sensitive information, regardless of what device they are on. This widely used technology works by converting private data into unreadable text that cannot be decoded.

The UK Gambling Commission requires online casinos to provide players with genuine, unbiased games. As such, all of the games offered are routinely tested to meet the randomness requirements imposed by the licensing body.

Pros

  • Licensed for UK players
  • Completely instant-play
  • Available on both desktop and mobile
  • iOS players have even more games to enjoy with a separate app
  • Features an extensive range of slots from multiple brands
  • Offers “Betable exclusive” games
  • Good range of table games and other casino specialties
  • Secured with 128-bit SSL encryption
  • Proven fair to UKGC standards

Cons

  • Unavailable to players in the US, China, Germany, France, and some others
  • No live chat or phone support

Screenshot

Prospect Hall Casino Reviews by Players

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leenam 4 reviews
United Kingdom
Message
Good games and overall good site however haven't felt valued as a customer..
I had made quite a few deposits on this site and only acquired losses. I contacted the support in regards to any loyalty schemes or bonuses they may offer for losses. I had attamped a few deposits on the day which had been declined as the account I use for gaming had no funds. I knew I had monies coming in so I tried to deposit a few more times.

I was told through the support that no bonuses would be credited due to declined deposits as he felt this would be irresponsible (please note I had already made nearly 500 pounds worth of deposits within the past week).

Now my issue here is the fact that they would have accepted further deposits but could not credit a bonus. I can not quite comprehend how crediting the bonus would be irresponsible but allowing me to make further deposits would not?

Just to warn anyone making deposits and if they are declined for a reason or another (my bank blocks transactions every now and again due to fraud prevention), you may be treated differently and will become less valued customer.

It is a shame as although I have had a few issues on the site it so far hasn't been anything that I could blame them for.
rossco39 1 review
United Kingdom
Message
I thought I'd give Prospect Hall a try as I liked the reviews on here. The site layout is nice, and they have an okay selection of games although not my favorite which is Rainbow Riches Pick & Mix, but no problem. I like the fact they accept Paypal as I don't always like to use my debit card. Have yet to make a deposit, so cant comment on that area yet.
I don't like the fact there is no live chat and only email contact which as others have pointed out, is not really good enough in this day & age.

I also don't like the fact that I have not been rewarded for depositing over £200 with my first time playing there. I have contacted them via email, so I will see if they are prepared to offer me something. If not, or if I do not hear from them, then sadly I wont be back. I shall stick to my old reliable, friendly, generous casino.
Bazrael 13 reviews
United Kingdom
Message
Nice selection of games, easy to navigate and the bonuses on deposits are really good. Deposited 30 here first time playing and withdrew 250 after a nice win. Withdraw was within 24 hours. It did seem like the chance of hitting a bonus on the slots was rarer than most sites but when you do hit it is an actual bonus each time instead of a chance at a bonus that could be no win like other sites I have found tend to have. Might have just been having a lucky day.
Not really the sites fault I suppose but I did get a lot of runs of dead spins in a row which got boring.
listrix 19 reviews
United Kingdom
Message
Played with them before, never had any winnings but went back to try my luck. Was very surprise when I made some winnings as the payout was sooooooooo quick (through paypal). The quickest among all casinos I've tried I may say.

I made some winnings on Sunday and on the same day it was paid. Went back to the site to try my luck, made a bit of winnings and got the payment also on the same day. Amazing!! Keep up the good works!
If only you have more games to play on mobile then I'd give 10 stars! :)
Carole M. 1 review
United Kingdom
Message
Cannot fine fault with this site... amazing games... and quick withdrawals.. also I was offered a day our from vip manager... he said I could go to a spar for the day ora meal with family ect as I am disabled I do not go out very much as I have difficulty walking so I ask if I could have a summer house for my garden.... I was gobsmacked when he told me he had spoken to his manager and it had been agreed... I now have a wonderful summer house at bottom of my garden.... Miles my vip manager is a real gent.... always on hand to answer any questions I have....

I cannot recommend this site enough..... its fantastic... with a great team of people on hand from any problems this is by far the best site I have usedcaz x
christine1955 27 reviews
United Kingdom
Message
I think this is a great site, plenty of slots and the layout is great. Customer service is excellent, always quick to respond to my emails.

The speed of withdrawals is superb. I made a withdrawal to my e wallet and it was actually in my account within minutes. Prospect Hall could teach some of the other casinos how it is done.

This is by far my favorite site, very trustworthy, fast withdrawals, good customer service, that's all I ask for and what I get from them.
I do not dislike anything about this site. They deserve more than 7, should be 9/10.
Hi just a quick update. Prospect Hall now offers a free DAILY DIG game which is available to anyone who has deposited in the last 7 days x HUGE prizes are on offer, 5 spins, 10 spins £5 £10 £50 £100 etc x I have won numerous free spins, fivers tenners and even a £50 !
Well, well worth the visit x no hassle with withdrawals, cant fault this site. For their more loyal customers, they even pop you a nice little cashdrop into your account every now and again. Really nice
Would like more deposit bonuses, etc. The cashdrops are amazing but would like to see more of them, especially when a client has deposited large sums of money at the casino.
colin 42 reviews
United Kingdom
Message
Highly recomending this casino.
I have had my account a good year now, never had a problem.
When they offer bonuses they are high, sometimes 200%.
Can withdraw when playing a bonus and just lose the bonus money.
Lightening fast payouts 2nd to none.
A reasonable selection of games .
All round staunch solid casino
I feel they could offer matchup bonuses a bit more regularly than they do.
PROSPECT HALL CASINO REPLIED ON MONDAY 8. FEBRUARY 2016
Hi Colin,

Thank you for reviewing Prospect Hall Casino!

We're happy that you are enjoying your experience with us.

I would like to take this opportunity to make you aware of a promotion we currently run every Tuesday. This promotion is what we like to call "Top-up Tuesdays", you will receive a 50% deposit match on your first deposit of every Tuesday!

This week however, we are doing it a little differently. To celebrate Pancake Day we're offering a 100% deposit match of up to £100!

If you have any feedback or require any assistance in the future, please do not hesitate to contact us.

Kind Regards

Betable Customer Support
support@betable.com
iskapsts 4 reviews
United Kingdom
Message
Deposited 10x, cashed out 7x, its pretty nice casino, with weekly prize draws etc.
Paypal withdrawals are INSTANT even at Sunday night :), bank cashouts are fast too 1-2 days.

Variety of games is however presence of NOVOMATIC SLOTS would be that missing cherry on the cake good, nice n tidy lobby and banking, great online support.
More deposit match offers would be great to see in the email :)
Louie S. 1 review
United Kingdom
Message
Have to say my customer experience with this site has be very good on average. I find the depositing methods brilliant and when you win and withdraw with paypal the payment is in your paypal immediately in most cases.
I like the opportunity to be able to chat to customers services whether via phone or via live chat. Prospect Hall do not offer this service. I had an issue when I deposited some money via paypal and they added a £5 bonus. We all know if you accept the bonus then wagering requirements are implemented.

I could not find an easy to decline the bonus. So I accepted then withdrew my deposit immediately via paypal and was charged £3. I think this is disgusting but that is the only issue I have had with the site. Prospect you have got too sort out a way that customers can get it contact with you immediately via email is not good enough in 2016.
PROSPECT HALL CASINO REPLIED ON FRIDAY 8. JANUARY 2016
Hi Louie,

I'm sorry you feel this way about our customer support, however you might be delighted that we are currently looking into launching Live chat and we are hoping this will happen in next few months.


Regarding your recent issues with withdrawal and bonus please contact us via email and we will do our best to resolve any problems you been having.


If you require any assistance from us please don't hesitate to contact us anytime and we will try to help you as soon as possible.

Kind Regards

Betable Customer Support support@betable.com
TeaHugger 7 reviews
United Kingdom
Message
I've had a good experience at Prospect Hall.

I had no problem with making a withdrawal they never even asked for verification which I like because players receive much hassles when receiving there money with online casinos but surprisingly the time was spot on.

Promotional offers need to be sent out more often because I have not received anything up to now. seems like you have to be playing to receive the offers which is a disappointment.

Overall a satisfied experience not the best but they could do better.
christine1955 27 reviews
United Kingdom
Message
I love playing on here, excellent customer service, made a withdrawal to my e wallet and amazingly, it took less than an hour, never experienced this before. Makes you wonder why some casinos make you jump through hoops to get money you are entitled to withdraw. Well done Prospect Hall.

I think this should have at least 8 stars.
There is nothing really bad that I have to comment about this casino, apart from- it would be nice to have some new slots.
Love this site! Seen it around for a while but for some reason never bothered signing up until recently, dont know what i was thinkn! Great bonuses, a good range of games (love the bingo game) and i find the return on the slots a lot better than most casinos I visit. Will def. recommend this site. Paypal withdrawal was instant and when I say instant I mean instant quickest ever. I promise u wont regret depositing here.
Support - Sent an email regarding wagering terms and they replied within an hour with a detailed answer. Top marks.
Could have a bit more games on mobile but still got good selection.
I love this site nothing more I could complain about.
Totally disappointed in a recent review of Prosepect Hall. In my experience with the casino, the staff are more than helpful and the payouts are second to none!!! Everyone cant win every time, but the slot games pay out a huge percentage more than some other sites I've played on!! Naming no names but I just played Starburst in a fairly well known casino and did not have one win in £15, never in my time at Prospect have I ever experienced that before I can tell you.x
Would like to be able to deposit at the site using pay safe vouchers but that is mostly all I don't like.
PROSPECT HALL CASINO REPLIED ON WEDNESDAY 30. DECEMBER 2015
Hi Barbara,

We are constantly adding new forms of payment to make it easier for you to get money in and out of your Betable Wallet.

Credit Card - Instant Funding. No Fees. Visa and MasterCard credit cards accepted. Funds will enter your account immediately and we will not charge you any fees.

Debit Card - Instant Funding. No Fees. Visa and MasterCard debit cards accepted. Funds will enter your account immediately and we will not charge you any fees.

Neteller - Instant Funding. No Fees. Use your Neteller account to fund your Betable Wallet. If you want to sign up for one visit Neteller.com.

Skrill - Instant Funding. No Fees. Use your Skrill account to fund your Betable Wallet. If you want to sign up for one visit Skrill.com.

Paypal - Instant Funding. No Fees. Use your Paypal account to fund your Betable Wallet. If you want to sign up for one visit Paypal.com.

Please let me know if you need any further clarification. Thanks for your patience.

Betable Customer Support Team support@betable.com
Love this Casino as they have great customer Service and are the fastest payers to e wallets of any casino I know. I have never experienced any casino paying instantly but Prospect Hall do frequently.

Every so often they have special offers like 100% match and/or free spins. They are by far my favorite casino. No Messing .
christine1955 27 reviews
United Kingdom
Message
I like the variety of slots available as that is my choice of gaming. Customer service is very good in my experience. Good choice of deposit methods.

Amazingly, I requested a withdrawal to my Papypal account on Saturday night and the money had been transferred by Sunday morning.
One criticism I was unable to load some of the games and a couple of times, the game would 'cut out' during play, other than that, I will definitely make another deposit.
PROSPECT HALL CASINO REPLIED ON WEDNESDAY 30. DECEMBER 2015
Hi Christine,

It might be possible that the connection or any device related issues could have been the cause. If you are playing on your web browser, please ensure that you are using Safari, Chrome or Firefox to avoid any browser compatibility issues. If you are playing on the Betable Casino or Match & Money app, please force close the app and reopen.

Sorry for the inconvenience and please let us know if you're still experiencing any issues.

Betable Customer Support Team support@betable.com
I've played so many casinos over the years. When I have won all I get is problem after problem. Lots of verification issues, withdrawal limits etc.

Prospect Hall I played Friday night. I deposited £3,000 in total (games were very good, all the ones I like).

I ended I withdrawing £6,000 early Saturday morning, so a great night.

First time I used them (registered on that Friday) so was expecting all the usual nonsense (ID, withdrawal limits etc). To my surprise, my Skrill account was credited Monday night with the full amount.

Could not believe it, and I know lots of casino users will know what I mean (get a good win and that's half the battle!!).

After 15 years of playing casinos, this was by far the quickest withdrawal I've ever had for such an amount, and that was after registering 3 days before.

Great games, easy verification and most importantly withdrawals were done quickly.

One last important point (again, experienced users will understand) they would not allow reverse withdrawals. So money was safe once withdrawn.

Cannot fault them at all. If you want safety for your money, and to guarantee any payouts, then this is the one to use.
Nothing was an issue from setup to playing to the withdrawals. .
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