Page 2 – Player Reviews for Prospect Hall Casino

In my opinion this is the top casino right now, it is one of the only casinos which don't have a reverse option on winnings, they are super fast at giving you your winnings, it's just hassle free. If your a PayPal user in my experience my winnings have been in by bank account within minutes, good game variety, very straight forward site to use.

Great selection of games and quick and easy withdrawals with no reversal process. Contacted customer services a few times and they have always been friendly and helpful. I don't take bonus so i can't comment about that.

I would like to see a few more slots from other providers.

Was good to start but now been playing it awhile it just a joke. Live chat does not exist they never reply to your emails. They suck you then rinse you dry.

1 - Free spins never received!
2 - Played robin hood today and when got bonus free spins it never payed my winnings and got a popup this game is no longer available!
3 - Your live chat! There ain`t none!
4 - I have messaged you twice on your site and no reply.... it might not mean a lot to you but it does to me. Disgusting the amount you take.

Good games and overall good site however haven't felt valued as a customer..

I had made quite a few deposits on this site and only acquired losses. I contacted the support in regards to any loyalty schemes or bonuses they may offer for losses. I had attamped a few deposits on the day which had been declined as the account I use for gaming had no funds. I knew I had monies coming in so I tried to deposit a few more times.

I was told through the support that no bonuses would be credited due to declined deposits as he felt this would be irresponsible (please note I had already made nearly 500 pounds worth of deposits within the past week).

Now my issue here is the fact that they would have accepted further deposits but could not credit a bonus. I can not quite comprehend how crediting the bonus would be irresponsible but allowing me to make further deposits would not?

Just to warn anyone making deposits and if they are declined for a reason or another (my bank blocks transactions every now and again due to fraud prevention), you may be treated differently and will become less valued customer.

It is a shame as although I have had a few issues on the site it so far hasn't been anything that I could blame them for.

Good choice of slots and quick withdrawal only a matter of minutes and was in my PayPal

The message your connection is slow when I know it's NOT.

Nice selection of games, easy to navigate and the bonuses on deposits are really good. Deposited 30 here first time playing and withdrew 250 after a nice win. Withdraw was within 24 hours. It did seem like the chance of hitting a bonus on the slots was rarer than most sites but when you do hit it is an actual bonus each time instead of a chance at a bonus that could be no win like other sites I have found tend to have. Might have just been having a lucky day.

Not really the sites fault I suppose but I did get a lot of runs of dead spins in a row which got boring.

A good win of 700 and sent back to bank card in no time at all, I also like the fact when you make a withdraw. A Great time playing at this casino loads of fun slots, and roullete seemed so much more fair then most sites. Had l no reverse option in place.

Nothing to dislike about this site enjoyed everything.

Great games, very Fast withdrawals (processed within 2 hours or so from request) friendly chat, no cancel/reverse withdrawal option which is a must for me so 1st class casino.

Nothing to dislike really maybe offer bonuses more often

Played with them before, never had any winnings but went back to try my luck. Was very surprise when I made some winnings as the payout was sooooooooo quick (through paypal). The quickest among all casinos I've tried I may say.

I made some winnings on Sunday and on the same day it was paid. Went back to the site to try my luck, made a bit of winnings and got the payment also on the same day. Amazing!! Keep up the good works!

If only you have more games to play on mobile then I'd give 10 stars! :)

Cannot fine fault with this site... amazing games... and quick withdrawals.. also I was offered a day our from vip manager... he said I could go to a spar for the day ora meal with family ect as I am disabled I do not go out very much as I have difficulty walking so I ask if I could have a summer house for my garden.... I was gobsmacked when he told me he had spoken to his manager and it had been agreed... I now have a wonderful summer house at bottom of my garden.... Miles my vip manager is a real gent.... always on hand to answer any questions I have....

I cannot recommend this site enough..... its fantastic... with a great team of people on hand from any problems this is by far the best site I have usedcaz x

I think this is a great site, plenty of slots and the layout is great. Customer service is excellent, always quick to respond to my emails.

The speed of withdrawals is superb. I made a withdrawal to my e wallet and it was actually in my account within minutes. Prospect Hall could teach some of the other casinos how it is done.

This is by far my favorite site, very trustworthy, fast withdrawals, good customer service, that's all I ask for and what I get from them.

I do not dislike anything about this site. They deserve more than 7, should be 9/10.

Hi just a quick update. Prospect Hall now offers a free DAILY DIG game which is available to anyone who has deposited in the last 7 days x HUGE prizes are on offer, 5 spins, 10 spins £5 £10 £50 £100 etc x I have won numerous free spins, fivers tenners and even a £50 !
Well, well worth the visit x no hassle with withdrawals, cant fault this site. For their more loyal customers, they even pop you a nice little cashdrop into your account every now and again. Really nice

Would like more deposit bonuses, etc. The cashdrops are amazing but would like to see more of them, especially when a client has deposited large sums of money at the casino.

Highly recomending this casino.
I have had my account a good year now, never had a problem.
When they offer bonuses they are high, sometimes 200%.
Can withdraw when playing a bonus and just lose the bonus money.
Lightening fast payouts 2nd to none.
A reasonable selection of games .
All round staunch solid casino

I feel they could offer matchup bonuses a bit more regularly than they do.

Deposited 10x, cashed out 7x, its pretty nice casino, with weekly prize draws etc.
Paypal withdrawals are INSTANT even at Sunday night :), bank cashouts are fast too 1-2 days.

Variety of games is however presence of NOVOMATIC SLOTS would be that missing cherry on the cake good, nice n tidy lobby and banking, great online support.

More deposit match offers would be great to see in the email :)

Have to say my customer experience with this site has be very good on average. I find the depositing methods brilliant and when you win and withdraw with paypal the payment is in your paypal immediately in most cases.

I like the opportunity to be able to chat to customers services whether via phone or via live chat. Prospect Hall do not offer this service. I had an issue when I deposited some money via paypal and they added a £5 bonus. We all know if you accept the bonus then wagering requirements are implemented.

I could not find an easy to decline the bonus. So I accepted then withdrew my deposit immediately via paypal and was charged £3. I think this is disgusting but that is the only issue I have had with the site. Prospect you have got too sort out a way that customers can get it contact with you immediately via email is not good enough in 2016.

I've had a good experience at Prospect Hall.

I had no problem with making a withdrawal they never even asked for verification which I like because players receive much hassles when receiving there money with online casinos but surprisingly the time was spot on.

Promotional offers need to be sent out more often because I have not received anything up to now. seems like you have to be playing to receive the offers which is a disappointment.

Overall a satisfied experience not the best but they could do better.

I love playing on here, excellent customer service, made a withdrawal to my e wallet and amazingly, it took less than an hour, never experienced this before. Makes you wonder why some casinos make you jump through hoops to get money you are entitled to withdraw. Well done Prospect Hall.

I think this should have at least 8 stars.

There is nothing really bad that I have to comment about this casino, apart from- it would be nice to have some new slots.

Love this site! Seen it around for a while but for some reason never bothered signing up until recently, dont know what i was thinkn! Great bonuses, a good range of games (love the bingo game) and i find the return on the slots a lot better than most casinos I visit. Will def. recommend this site. Paypal withdrawal was instant and when I say instant I mean instant quickest ever. I promise u wont regret depositing here.
Support - Sent an email regarding wagering terms and they replied within an hour with a detailed answer. Top marks.

Could have a bit more games on mobile but still got good selection.
I love this site nothing more I could complain about.

Totally disappointed in a recent review of Prosepect Hall. In my experience with the casino, the staff are more than helpful and the payouts are second to none!!! Everyone cant win every time, but the slot games pay out a huge percentage more than some other sites I've played on!! Naming no names but I just played Starburst in a fairly well known casino and did not have one win in £15, never in my time at Prospect have I ever experienced that before I can tell you.x

Would like to be able to deposit at the site using pay safe vouchers but that is mostly all I don't like.

Love this Casino as they have great customer Service and are the fastest payers to e wallets of any casino I know. I have never experienced any casino paying instantly but Prospect Hall do frequently.

Every so often they have special offers like 100% match and/or free spins. They are by far my favorite casino. No Messing .

I like the variety of slots available as that is my choice of gaming. Customer service is very good in my experience. Good choice of deposit methods.

Amazingly, I requested a withdrawal to my Papypal account on Saturday night and the money had been transferred by Sunday morning.

One criticism I was unable to load some of the games and a couple of times, the game would 'cut out' during play, other than that, I will definitely make another deposit.

I've played so many casinos over the years. When I have won all I get is problem after problem. Lots of verification issues, withdrawal limits etc.

Prospect Hall I played Friday night. I deposited £3,000 in total (games were very good, all the ones I like).

I ended I withdrawing £6,000 early Saturday morning, so a great night.

First time I used them (registered on that Friday) so was expecting all the usual nonsense (ID, withdrawal limits etc). To my surprise, my Skrill account was credited Monday night with the full amount.

Could not believe it, and I know lots of casino users will know what I mean (get a good win and that's half the battle!!).

After 15 years of playing casinos, this was by far the quickest withdrawal I've ever had for such an amount, and that was after registering 3 days before.

Great games, easy verification and most importantly withdrawals were done quickly.

One last important point (again, experienced users will understand) they would not allow reverse withdrawals. So money was safe once withdrawn.

Cannot fault them at all. If you want safety for your money, and to guarantee any payouts, then this is the one to use.

Nothing was an issue from setup to playing to the withdrawals. .

Very little so not much to say here in this section. One of the worst if not the worst casino experience I have had in years. And I rare complain ever. But this time felt I had to!!!

Was sheer hell playing at this site. Slowest I have every seen. Multiple time outs on ALL games and in the end Microgaming slots refused to load at all. Played at a number of casinos this even with zero problems with lag. This site was a joke speed wise. Then when I went to find support there was none. Sent an email that has not had a reply and probably do not expect one. I was actually glad when I busted out as it was torture. Spins take forever. And why have they disabled the function to stop the reels with a mouse click on the newer Netent games?

Overall one of the worst experiences I have had. And the bonus requirements were insane. Which are linked to the RTP of the slot. Basically the higher the RTP the higher the playthrough. Makes it impossible to work out how much you have wagered. I personally will not be playing here again and have requested my account be closed with immediate effect. I don't expect a reply from them and from what I have read elsewhere the support really sucks. Spend your money elsewhere this is one casino to be avoided unless you want to get septic brain shock watching as each spin of the reel takes at least 1 minute to complete.

Quick verification very enjoyable range of slots withdrawal trouble free, highly recommend casino. Will hopefully be around a long while, will be playing again and again, hopefully winning as well, has my favorite slots and nice clean layout would give 10/10 for sure. Had a tech mix up on my 100 free spins but responded quickly to sort by giving the free spins plus a £10 bonus! Happy days.

Live chat would be nice but were quick to respond to my emails.

I absolutely love this site !!! I have been playing at Prospect Hall for quite a while now and have enjoyed some nice wins £££££. The support team are helpful and friendly and will sort any issues out promptly and efficiently. I am looking forward to many more years playing at Prospect Hall as I know if I have a BIG win that my cash will be in my account within 3 days (usually sooner). There is NO reverse winnings, which is a HUGE plus as it is far too tempting to keep taking a little back to play with, no matter how much you win, be it hundreds or thousands, the FULL amount is paid out immediately, NO restrictions on weekly or monthly withdrawals, which a LOT if casinos have. I recommend this site to anyone .

Not actually a dislike but I would like to be able to deposit using a Ukash voucher or other e wallet as well as bank card deposits.

I didn’t know many things about this casino, but because I wanted to try something new, I decided to sign up here and to try my luck with their welcome bonus. It is a casino powered by a couple of software providers like NetEnt, Microgaming, Nyx Interactive and Play’n GO but I decided to try my luck with NetEnt games.

This casino started to be more and more interesting after I saw details about the welcome bonus, 100% up to 100 euro, with very decent wagering requirements of 20 x and also 50 free spins on Starburst slot. I made my deposit of 10 euro, obviously via Skrill, I received the 10 euro bonus and 50 free spins, I opened Silent Run slot and started to spin. The bad part of this bonus was that it is only 100%, so the 10 euro deposit that I made wasn’t enough, my account balance decreased very fast and I thought that I will lose the money. It was a lucky day I could say, I managed to make a 25 euro profit and also 12 euro from the 50 free spins on Starburst slot.

Regarding the payment methods, I was a little bit upset because I saw that they don’t have Paysafecard, so I will give only a 7 for this.

Their games were good enough, even if they don’t have Playtech slots, I was happy to play Silent Run slot, I had fun and also made a small profit so I will give a 9!

I want to say that I like their website, looks very good, it has a good design and contains all the information that you need!

The only bad thing about this casino is that the support is very poor in my opinion, no live chat or phone numbers available, only an e-mail form so I will give a 6!

Best Casino I have played in for a while. Bonus offer is very good. Made a deposit of 30£ and gott 100% bonus so total of 60£ to play with. Won 230£ and made withdrawal req. without clearing wagering req. and it was not a problem they just deducted the paid bonus of 30£ so i made a withdraw of 200£. Before I could make a withdrawal I had to verify my account, it took about 24h and after that I had the money on my account in 48h.

No chat support and limited range of software if you like slots.