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PokerStars Casino

5.55
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

PokerStars Casino Review

  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Approved by Gaming Labs
  • Large number of restricted countries
  • No live chat feature
General info & Latest Promos
Website http://www.pokerstarscasino.com
Established 2015
Owner Rational Entertainment Enterprises Limited Casinos
Casino Promotion PokerStars Casino: 100% up to $500

PokerStars Casino is part of PokerStars.com, one the largest online poker brands in the indust­ry. ­T­hi­s online casino offers a variety of virtual and live casino games powered by well-known software providers including NetEnt, Microgaming, Quickspin, iSoftBet, Leander Games, Blueprint, 2 By 2 Gaming and several others. The games are accessible through the PokerStars website in instant play mode as well from their download client. PokerStars Casino is regulated and licensed by the government of Isle of Man, the Malta Gaming Authority, and the UK Gambling Commission.

Restricted Countries

Due to strict rules and regulations, PokerStars Casino doesn’t accept players from the US, and several other countries world-wide. For the full list of restricted countries see Casino Details Section.

Virtual Games

PokerStars is home to some of the most exciting casino games around including slots, as well as baccarat, roulette and blackjack games in a range of buy-ins and variants. The innovative and user-friendly instant play and download software allow players to enjoy favourite online casino games for real money or in free-to-play mode.

There is a wide-range slot games from leading software providers available. Players can find popular video slots such as Jack Hammer 2 Slot, Medusa 2 Slot, Big Bad Wolf Slot, Ninja Chef Slot, Starburst Slot.

Additionally, table games fans can enjoy a variety of games, such as blackjack, roulette, baccarat, and Heads-up Hold’em, which are offered in Single and Multi Player mode.

Live Casino

All players who would like a real casino experience without leaving the comfort of their homes can give it a try against dealers in PokerStars Live Casino. There they can find games such as Blackjack, Roulette, Baccarat, and Casino Hold’em, from Evolution where PokerStars Casino has its own branded private tables.

Mobile Gaming

Players at PokerStars Casino can enjoy their favourite classic casino table games regardless where they are. Enjoy Blackjack, Roulette and Live Casino games on your iOS or Android phone and tablet whenever and wherever just by downloading their Mobile App.

Support

Poker Stars Casino provides 24/7 customer support. If you have any question there is a detailed FAQ section in the casino lobby, however, you are welcome to contact their highly trained team via e-mail and they will do their best to respond as soon as possible. Unfortunately, there is no live chat feature available to casino players.

Security and Fairness

Poker Stars goes to great lengths to guarantee that players’ personal and financial information remain 100% secure and confidential at all times. It employs industry’s standard security protocols (including 128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are executed in a totally secure manner.

It also uses RNG (Random Number Generator) to ensure fair gaming at the casino and the monthly payout percentage is reviewed on a regular basis by the internationally respected Gaming Labs Certified.

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PokerStars Casino Reviews by Players

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Max33181 1 review
Pennsylvania
Reviewed on November 12, 2019

LIKED

I like that they offer a nice variety of games. They offer cash games for any bankroll and several different tournaments each day. they have sit n goes, heads up, Omaha, and many others. the wait isn't bad for these games.

DISLIKED

1.MacBook OS software "Catalina" doesn't work. Geolocation won't work with this software and after trying to fix this twice, the outcome was to play on another device.
2. I then tried to play a tournament on my Ipad. During the game, I tried hitting the "in play" button for tournament info. It won't show "players remaining" or "my current position". This information is very important when in the middle of a game. I had to rely on asking my opponents (playing on windows) via chat. When I contacted support regarding this issue it appeared as though they didn't read my email. They sent me screenshots on how to find "your position" on a computer. I clearly stated in the email that I couldn't play on my laptop and this problem was on an iPad. Issue hasn't been resolved to my knowledge. I'm not 100 percent sure because they froze my account (see #4).
3. Be careful of the Blackjack I ran down a couple hundred fairly quickly playing by the book blackjack. The house seemed to always have a 20 or make 21 anytime my bet was higher. I understand this can happen because it's a game of chance but it happened enough and took my money quick for me to be skeptical now. please proceed with caution.
4.After getting my butt kicked in BJ, I made another deposit. After which they froze my account pending verification. (Isn't that nice? They take my money through a very shady BJ game, I go to deposit more money for them, and they freeze my account!). I sent in everything they asked for that day (carefully followed their instructions). The message says verification usually takes "minutes". It's been days and they have failed to respond to any of my several emails. How about freeze people's accounts when they try to make a withdrawal instead of not allowing them to play?

I would consider all other poker sites before depositing money in this site. Support/communication is one of the most important things when choosing an online gaming site. This site is the worst you can get.
jim65 1 review
United Kingdom
Reviewed on October 19, 2019

DISLIKED

Same as everyone else happily playing a game. Error message came up your account has been locked for a security check this should be resolved within minutes. 6 days later no emails no response, have sent 1 email every day and been of live chat everyday. Balance is locked so cannot withdraw or even access anything. I have been playing here approx 10 years plenty of deposits and cashouts fully verified, sent them more recent docs last sunday but no response
Wickedy 2 reviews
Denmark
Reviewed on August 30, 2019

DISLIKED

Totally delaying support. Restricting account for no reason. Requesting same documents over and over again...
Worst casino website available!
No status of your support case available and you won't get feedback until you go in live support demanding an urgent process.
But even that won't work. Very disappointed. Waste of time and money.
The bonus they promise is lost in the time they need to support your deposited as well, while you're not able to play

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