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Pocketwin Casino

6.32
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Pocketwin Casino Review

  • Games available on the go
  • Call Back service offered via Text
  • Pay through your mobile phone bill
  • Live chat support available
  • Small selection of games
  • No Live Games
General info & Latest Promos
Website http://www.pocketwin.co.uk
Established 2010
Owner InTouch Games LTD Casinos
Casino Promotion Pocketwin Casino: Up to £10 Free Bonus and up to 200% First Deposit Match

Pocketwin Casino is simply an online casino in your pocket, at it is purely a mobile casino powered by Intouch Games. The casino is a home to a variety of mobile slots, online bingo and classic casino games, all available to download and play on 99% of Android and iOS devices. Selected games can also be played on desktop, however all accounts must be linked to a mobile phone number. The Pocketwin Mobile Casino System Software and Website is licensed to Dellfern UK Ltd and operated, supplied and maintained by Intouch Games Ltd based in Stourbridge, UK and is regulated by the UK Gambling Commission.

Restricted Countries and Territories

Pocketwin Casino do not specify any specific country restrictions, however a player must not reside in a jurisdiction where participation in Pocketwin Mobile Casino games is prohibited by law.

Virtual Games

The casino offers a variety of exclusive mobile slots and online bingo games, available to play on 99% of mobile devices. Players can opt to play the games instantly through their mobile device, or send the games to their mobile. Before playing any games, the player must select the country in which they reside and input a mobile phone number, including the relevant international code. If a player opts to send the game to their mobile, they must open the text message and click on the link, then follow on-screen instructions in order to play.

All games can be played either in demo mode, or for real money. The available games include Alice in Wongaland, Cheese Chase and Wintastic Beasts.

Live Dealer

No live games are currently being offered, however players can enjoy classic casino games on their mobiles, including Roulette, Blackjack and Hi-Lo Poker. 

Support

Customer support is available 24 hours a day, 7 days a week. Players can reach the customer service team by phone for an immediate response or through live chat. Alternatively, they may send an email or text the support for a free call back.

Security and Fairness

PocketWin Casino uses industry-standard encryption to ensure the safety of customers’ details.

All games are rigorously audited to ensure that they are proven fair, comply with latest gambling laws and meet the required industry standards. 

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Pocketwin Casino Reviews by Players

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Hulstores1992 1 review
United Kingdom
Reviewed on March 25. 2019

LIKED

Another good casino. Trustworthy, great selection of games. Well designed layout easy to navigate. Friendly support, Great promos
POCKETWIN CASINO REPLIED ON MARCH 25. 2019
Hey HULSTORES1992!

Thanks so much for your review.

We're happy to hear that you enjoy our games! We're always working on exciting new games to add to our collection so our selection of games is always growing. Thank you for your positive review of our customer support team, i will make sure to pass your feedback on to them!

All the best,

PocketWin
crowechris 1 review
United Kingdom
Reviewed on March 14. 2019

LIKED

- A lot of great bonuses
- Fast and easy navigation
- Support is very friendly and helpful
- Great selection of games
- Decent withdrawal time
POCKETWIN CASINO REPLIED ON MARCH 14. 2019
Hey CROWECHRIS!

Thanks so much for your review.

We're happy to hear that you enjoy our games! We're always working on exciting new games to add to our collection so our selection of games is always growing. Thank you for your positive review of our customer support team, i will make sure to pass your feedback on to them!

Thanks again for your feedback and all the best,

PocketWin
Merlinz 2 reviews
United Kingdom
Reviewed on March 12. 2019

DISLIKED

Really bad casino, they ask for phone bill evidence if you pay by there phone option, in which your phone provider hasn't drafted up the bill yet so its technically impossible to get your winnings and give them proof that you have paid the phone bill so you can't receive your winnings, so it isn't fair or transparent, and even if you give them what is regulatory required by law (ID proof of address etc) they still refuse to pay out. They aren't friendly when calling up and openly lie too, they simply don't like paying winnings without a fight in most cases, stay well away.
POCKETWIN CASINO REPLIED ON MARCH 12. 2019
Hey MERLINZ,

Thank you for your review, we are sorry to hear that you have experienced problems providing identification.

We have a responsibility to our players to ensure as far as possible that payments are made to the correct people in a reasonable timescale. Because of our licence we also have a responsibility to our regulators to ensure that players are genuine and that they are using legitimate payment methods.

Sending identification is fast and secure, the easiest way to send identification is by going to 'My Account' and then 'Send ID' where the images will be received almost immediately. Through the mobile app you can take pictures with your device, or through the website you can attach images or PDF documents. Alternatively, you can still attach identification as a reply via email.

We are happy for our players to be successful and, once our security procedures have been satisfied, we are pleased to be able to make payments.

Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you.

Hope this helps.

All the best,
PocketWin

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