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Pocketwin Casino

6.29
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

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Pocketwin Casino review

  • Games available on the go
  • Call Back service offered via Text
  • Pay through your mobile phone bill
  • Live chat support available
  • Small selection of games
  • No Live Games
General info & Latest Promos
Website http://www.pocketwin.co.uk
Established 2011
Owner Dellfern UK Ltd Casinos
Casino Promotion Pocketwin Casino: 100% up to £100

Pocketwin Casino is simply an online casino in your pocket, at it is purely a mobile casino powered by Intouch Games. The casino is a home to a variety of mobile slots, online bingo and classic casino games, all available to download and play on 99% of Android and iOS devices. Selected games can also be played on desktop, however all accounts must be linked to a mobile phone number. The Pocketwin Mobile Casino System Software and Website is licensed to Dellfern UK Ltd and operated, supplied and maintained by Intouch Games Ltd based in Stourbridge, UK and is regulated by the UK Gambling Commission.

Restricted Countries and Territories

Pocketwin Casino do not specify any specific country restrictions, however a player must not reside in a jurisdiction where participation in Pocketwin Mobile Casino games is prohibited by law.

Virtual Games

The casino offers a variety of exclusive mobile slots and online bingo games, available to play on 99% of mobile devices. Players can opt to play the games instantly through their mobile device, or send the games to their mobile. Before playing any games, the player must select the country in which they reside and input a mobile phone number, including the relevant international code. If a player opts to send the game to their mobile, they must open the text message and click on the link, then follow on-screen instructions in order to play.

All games can be played either in demo mode, or for real money. The available games include Alice in Wongaland, Cheese Chase and Wintastic Beasts.

Live Dealer

No live games are currently being offered, however players can enjoy classic casino games on their mobiles, including Roulette, Blackjack and Hi-Lo Poker. 

Support

Customer support is available 24 hours a day, 7 days a week. Players can reach the customer service team by phone for an immediate response or through live chat. Alternatively, they may send an email or text the support for a free call back.

Security and Fairness

PocketWin Casino uses industry-standard encryption to ensure the safety of customers’ details.

All games are rigorously audited to ensure that they are proven fair, comply with latest gambling laws and meet the required industry standards. 

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Pocketwin Casino Reviews by Players

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Soshified 1 review
United Kingdom
Message

LIKED

Reel Raiders + Pocket Fruits
The Customer Service team is top notch, even though I was a demon!
Birmingham Based
Offer a bank transfer
Easy to play on mobile
Contacting is easy

DISLIKED

Processing can take longer than advertised. (But does happen!)
ID requests happen 3 days after withdraw request, best to send your ID before any withdrawal.
POCKETWIN CASINO REPLIED ON AUGUST 21. 2018
Hi there, thanks for your review!

It's great to hear that you enjoy our games and that you're happy with the service we offer! We hope your favourite games will be lucky for you.

We appreciate your comments about areas that could be improved, and we'll be sure to pass these on to the relevant departments.

All the best,

PocketWin
Antandrews95 2 reviews
United Kingdom
Message
Reviewed on July 31. 2018

LIKED

I used to love using this website, been using them for a good 3 years. But now I just find it a complete waste of time and money.

DISLIKED

They refused to let me withdrwal a small amount of just £30. They said this was because the winnings came from a free bonus and also because I had made a new account and hadn’t made a deposit on this account.

I contacted live chat last year when I got my new phone number, they were unable to change the numbers over for me, and THEY advised me to make another account. (All chats are recorded for training purposes so they can look back to find this chat). So I was just doing what I was advised to do.

If I wasn’t entitled to a bonus they I SHOULDN’T have been credited a bonus.

I had previously made deposits so to be quite honest they should have just done what I asked and swapped my phone numbers over.

It’s very very rare I come into a problem with gambling websites but I guess I should have just read other people’s reviews before wasting my time. Now I’ve got to write a lengthy email to ADR explaining everything.
Appleton310788 2 reviews
United Kingdom
Message
Reviewed on June 25. 2018

LIKED

Good site, fair at times, generally thrilling and fun.

DISLIKED

Having the ability too reverse a withdrawal, should be removed. Easy too lose it as it seems to want it back.
POCKETWIN CASINO REPLIED ON JULY 10. 2018
Hi there, thanks for your review!

We're happy to hear that you've had lots of fun playing with PocketWin! We hope you'll continue to enjoy our games and find them exciting. We appreciate your comments regarding our reverse withdrawal feature - the purpose of this is to allow players to release pending withdrawals if they wish to continue playing, rather than having to deposit more money from their bank account or other payment method if they wish to play on. We will of course pass on your comments to the relevant departments to help us continually improve our services.

Thanks again for your review,

PocketWin Casino

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