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Pocketwin Casino

6.57
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

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Pocketwin Casino review

  • Games available on the go
  • Call Back service offered via Text
  • Pay through your mobile phone bill
  • Live chat support available
  • Small selection of games
  • No Live Games
General info & Latest Promos
Website http://www.pocketwin.co.uk
Established 2011
Owner Dellfern UK Ltd Casinos
Casino Promotion Pocketwin Casino: 100% up to £100 Welcome Bonus

Pocketwin Casino is simply an online casino in your pocket, at it is purely a mobile casino powered by Intouch Games. The casino is a home to a variety of mobile slots, online bingo and classic casino games, all available to download and play on 99% of Android and iOS devices. Selected games can also be played on desktop, however all accounts must be linked to a mobile phone number. The Pocketwin Mobile Casino System Software and Website is licensed to Dellfern UK Ltd and operated, supplied and maintained by Intouch Games Ltd based in Stourbridge, UK and is regulated by the UK Gambling Commission.

Restricted Countries and Territories

Pocketwin Casino do not specify any specific country restrictions, however a player must not reside in a jurisdiction where participation in Pocketwin Mobile Casino games is prohibited by law.

Virtual Games

The casino offers a variety of exclusive mobile slots and online bingo games, available to play on 99% of mobile devices. Players can opt to play the games instantly through their mobile device, or send the games to their mobile. Before playing any games, the player must select the country in which they reside and input a mobile phone number, including the relevant international code. If a player opts to send the game to their mobile, they must open the text message and click on the link, then follow on-screen instructions in order to play.

All games can be played either in demo mode, or for real money. The available games include Alice in Wongaland, Cheese Chase and Wintastic Beasts.

Live Dealer

No live games are currently being offered, however players can enjoy classic casino games on their mobiles, including Roulette, Blackjack and Hi-Lo Poker. 

Support

Customer support is available 24 hours a day, 7 days a week. Players can reach the customer service team by phone for an immediate response or through live chat. Alternatively, they may send an email or text the support for a free call back.

Security and Fairness

PocketWin Casino uses industry-standard encryption to ensure the safety of customers’ details.

All games are rigorously audited to ensure that they are proven fair, comply with latest gambling laws and meet the required industry standards. 

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Pocketwin Casino Reviews by Players

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Lisalash3 3 reviews
United Kingdom
Message

LIKED

Small amount of games rather than 100's to choose from, my favourite is temple 10000, regular bonus offers and no hassle when you request a withdrawal.

DISLIKED

Quite lengthy wait for winnings but apart from that I love this app.
POCKETWIN CASINO REPLIED ON OCTOBER 3. 2018
Hi there LisaLash! Thanks so much for your review.

We're happy to hear that you enjoy our games - we love Temple 10,000 too! We're always working on exciting new games to add to our collection, so hopefully it won't be too long before you find a new favourite.

Sorry to hear that your withdrawal took a little time to go through. We have to carry out various security checks which can delay things slightly, but we do our best to get your winnings to you as quickly as possible. We hope you enjoyed spending them!

Thanks again for your feedback and all the best,

PocketWin
Kezzaboo1990 1 review
United Kingdom
Message

LIKED

Great games loads of chances to win, the family loves playing (to easy to win)

DISLIKED

The withdrawal system is shambles !! DONT USE THESE !!Don’t say the money will be with you in 3 days and then turn around and say you need information! For us to send the information you need to then receive a text message saying you card has been blocked on this account !! And trying to ring is impossible you wait 7-10 mins before someone even picks up then they put the phone down on you! ITS A JOKE !!
POCKETWIN CASINO REPLIED ON OCTOBER 3. 2018
Hi there,

Thanks for your review! It's great to hear that you've enjoyed playing the games, and we're sorry that you've had some issues with your withdrawal. We'd really like to help you get this resolved so you can enjoy your winnings!

We usually advise that it takes 3 working days for your withdrawal to reach our banking team. They may then need to request ID in order to carry out various essential security checks. We have to take security really seriously, which is why it can sometimes take a little while for all of these checks to be completed. As soon as all the required information has been received, we'll be able to move forward with your withdrawal.

We're sorry to hear that you've had trouble getting through to customer support. Sometimes there can be a wait to speak to someone if they are particularly busy, so it might be helpful to use our free call back facility? You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you.

Hope this helps and please do request a call back if you'd like an update on your withdrawal.

All the best,

PocketWin
Soshified 1 review
United Kingdom
Message

LIKED

Reel Raiders + Pocket Fruits
The Customer Service team is top notch, even though I was a demon!
Birmingham Based
Offer a bank transfer
Easy to play on mobile
Contacting is easy

DISLIKED

Processing can take longer than advertised. (But does happen!)
ID requests happen 3 days after withdraw request, best to send your ID before any withdrawal.
POCKETWIN CASINO REPLIED ON AUGUST 21. 2018
Hi there, thanks for your review!

It's great to hear that you enjoy our games and that you're happy with the service we offer! We hope your favourite games will be lucky for you.

We appreciate your comments about areas that could be improved, and we'll be sure to pass these on to the relevant departments.

All the best,

PocketWin

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