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Hopa Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
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Hopa Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 31 reviews
5.9/10
31 reviews
Complaint Response 27 complaints
2 days avg. 27 complaints
What we like
  • Exceptionally diverse number of scratch cards
  • Good selection of slots from NetEnt and NeoGames
  • Available through instant-play on web or mobile
  • Live chat, international phone, and email support available 7 days a week
  • Secured with SSL encryption
  • Proven fair by independent audits from iTech Labs
What we don’t like
  • Unavailable to US players
  • Limited range of table games and video pokers
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Hopa Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.hopa.com
Established
2009
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish
Casino Type
Instant Play, Mobile, Sports

Hopa Casino is a lightweight online casino packed with games from numerous leading platforms, including NetEnt, NeoGames, and Amaya. The site features one of the largest libraries of scratch cards on the web, as well as plenty of slots and a modest selection of other casino games. Many of the games are available on both computer and mobile formats. Hopa Casino is licensed by the governments of Malta and the United Kingdom.

Restricted Countries and Territories

Hopa Casino does not currently accept players who live in the United States. All other players are welcome as long as they are not prohibited from participating in online gambling by law.

Mobile Gaming

Players will find that many of Hopa Casino’s scratch games and slots can be played on smartphones and tablets. These games can be accessed just by going to the Hopa Casino website on any compatible mobile browser. All of the mobile games are virtually identical to the original desktop versions except for a touch-based interface.

Security and Fairness

The entire Hopa Casino website is encrypted with 128-bit SSL encryption, the most widely used method of protecting customers from having their personal and financial information stolen. It works by obscuring sensitive data and making it impossible for anyone to read or decipher.

iTech Labs have independently confirmed that the games at Hopa Casino are fair and genuinely random. Players can validate this by viewing the most recent certificate, which is available by clicking the “RNG Tested” seal on the bottom of Hopa Casino’s website.

StallCation

Complaints

Read the complaints other players have left for Hopa Casino. Learn more about complaints.

Show all complaints
Hopa Casino - Making Account Verification & Withdrawal Mission Impossible

Avoid this online company completely!! On the 18/11/2020 I withdrew £20,000 from my hopa casino account. On the 19/11/2020 I then receive and email asking to verify my account and sent the required documents over to them (which I did the same day) later the same day I then received an email to say my account was now verified.

The very next day I then had another email to say they now also wanted to see my last pay slip so again I then sent them this (same day) on the 23/11/2020 I then received an email to say it is processing and they will be able to cash out on the 24/11/2020.. guess what still nothing was heard come the 30/11/2020 so I chased them up again! On the 7/12/2020 I finally get a reply to say even my pay slip was not enough and they then wanted my bank statement showing deposits going out of my account there casino so that day I sent them my PayPal statements because this is where my deposits to them come from. Another 3 days passed and they finally email again to say even this was not enough and they wanted my bank statements for the whole of November. So without delay I then sent these over to them (I’m now beginning to think are they taking the piss out of me or what!) I then think right that’s everything my money will be with me shortly but no.. I then receive another email on Boxing Day saying my bank statements do not show the deposits to them (which I told them they wouldn’t because they are all on my PayPal statement which they were given weeks ago) and I was asked to send them my PayPal statements (which I did weeks ago) after an email telling me my account was verified and every single document they have requested being sent to them I am still to this day awaiting my funds! I have now been waiting 1 month and 2 weeks exactly.

The great level of stress this has caused me is really unexplainable.

Please please please do not use this site or any of its sister sites such as mr play!

staus Unresolved
£20000

Complaint Statistics

Resolved 19
Avg. Amount $ 3,592
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.9/10 31 reviews

Top reviews from our players

I have been playing here for years, actually I am on the second highest level in their lojalitetsprogram. And they had a very nice and good team on the chat that also helped you very fast. And with very nice manners. It was a safe place to play and I never felt that anybody did me anything wrong. But not anymore. Hopa has changed drastically the last year. I’m quite surprised and very shameful in theirs behalf. U have used sim many many thousands of euro in this casino and this last year I have done nothing else then loosing all of my money. That’s why I checked RTP

RTP is shamefully very low. I checked about 15 random games and RTP is around 92-78 was the lowest in these 15 popular games that I checked. They used to have their own Malta player license but now they only mention that aspire global has one. They used to have their own license before. The bonus program has a nearly impossible cash back rules when it comes to what amount they expect you to deposit. They demand that you have deposited 500€ the month after the month you asking to get this cash back.

Hopa proves to be an excellent casino for players making small deposits, with the added benefit of frequently receiving nice free spins. Moreover, the reliable support service ensures enjoyable gaming experiences and top-notch customer service, making it a great choice for quality entertainment.

I must admit that I was mistaken, and I found the customer service to be the worst I have ever encountered. It seems like they intentionally prolong the process of releasing funds, making withdrawals difficult. Additionally, their handling of GDPR requests is not efficient, further adding to the disappointment.

With the good foundation that Hopa Casino has, you can expect that there are many games that we can address. The playing experience is really fun to have and I hope more people will have some aspects that can carry over to this kind of casino. It also helps that there is a chat that works here which is awesome to see. It also helps that the support service is good because you can have good fun with the games and expect quality service when problems rise up. I hope that it can continue to work out for the better.

While the score is high, there are a few negatives that we have to tackle with this casino. I know that there are tons of issues when it comes to this kind of thing but the fact that this is unavailable in multiple regions breaks my heart because some players are missing out. However, when it comes to the legitimate issues, there were a lot of issues pertaining to the VIP distinction, promos, and bonuses. I hope that can work out for the better because it’s disappointing to see such a promising casino struggle with a few of the basics.

Dear kind reviewer, We always aim for the highest possible standard of customer service and entertainment value at Hopa Casino. Thank you for your honest review and we hope you will continue to enjoy playing at Hopa Casino. Team Hopa

user avatar

Offered a welcome bonus upon signing up, and once I signed up and paid the deposit I didn't receive the welcome bonus or the free spins I won. It has proven very difficult to get in touch with customer service I would advise anyone who is thinking of using this site to avoid it.

Games run fine and plenty of them i always found aspire global to be one of the better networks but i was so wrong and customer service is the worst i ever known.

Spent a lot of time and money to get to platinum vip level then was banned from promos and bonus, so for no reason and with no explanation so angry they should not be able to do this and stay well away.

Nothing I like about this site as they have been very difficult to communicate with and to withdraw money from. Their customer support is non existent and not very helpful.

They try to hold your money longer than they should. Making it difficult to withdraw.
They do not respond to complaints
They do not comply with GDPR request efficiently

Still charge a fee for deposits? I thought it was against the law to do this now. Sham casino you loose loads on every game, if you are lucky to get a bonus on a game it pays bare minimal amounts. If you’re even luckier to actually request a withdrawal they leave it pending for 2 days with the option to reverse this! Shameful!

They take money off you but delay withdrawal as long as possible . Need waiting since 6/1/19 for money now say need documents which I provided and been told at least 5 working days so be looking at about 15th jan! Don’t risk money on this sham compat

Hopa is a very good casino when you make small deposits.
they give very often nice free spins/ matchboni for a just 10€ deposit.
I also had a decent cashout here which was payed with no problems.

They dont have so many video slots. For example immortal romance they dont have and this is one of my favourite one.

Dear reviewer, At Hopa Casino we aim for the highest possible standard of customer service and entertainment value. Thank you for your honest review and we trust you will continue to enjoy playing at Hopa Casino. KInd regards, Team Hopa

user avatar

Good Bonuses, friendly livechat and a bunch of games

The verification and withdraws are a joke in 2018.
Made a request in the 28th and nothing has moved.
Imho stay away, other casinos are a lot quicker

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