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Cleopatra Casino

TRUSTED 8.85
Players from Virginia not accepted
Average Complaint Response Time: 1 day
AskGamblers Certificate of Trust
Players from Virginia not accepted
Average Complaint Response Time: 1 day
AskGamblers Certificate of Trust

Cleopatra Casino Review

  • Top-tier software providers with over 3000+ games
  • Live chat is open 24/7
  • Mobile friendly design
  • User-friendly website
  • Multiple country restrictions
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General info & Latest Promos
Website https://www.cleopatracasino.com/
Established 2017
Owner Direx N.V. Casinos
Casino Promotion Cleopatra Casino: 100% up to €/$4,000, 1st Deposit Bonus

Cleopatra Casino is an online casino which is available in over 18 languages and is also home to over 3000+ games from the likes of Microgaming, NetEnt, Play’n GO, Pragmatic Play, iSoftbet and Evolution Gaming. There are plenty of games to choose from as well so players will be able to enjoy one's like slots, table games, video poker games and they have a live casino. Cleopatra Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, the United Kingdom, Spain, France, the Netherlands, and Curacao. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

There are thousands of games to choose from and loads of those include some of the best video slots in the industry. Players can pick from the likes of NetEnt, Microgaming and Pragmatic Play. Providers can be easily filtered so players only see their favourite games and players can also find their games by using the search engine in the casino lobby. Titles here include the Starburst Slot, Gonzo’s Quest Slot, Immortal Romance Slot, Aztec Magic Slot and Book of Dead Slot.  

Those who prefer table games can try their luck with various different games here which of course includes popular versions of blackjack and roulette. Poker lovers can try the card games available and in fact, there’s something to go around for everyone. 

Players who do enjoy a game of video poker will not be disappointed either. There are numerous versions here and they also come with multi-hand and single hand variations to cater for all kinds of gameplay. 

Live Casino

Open the casino and players will also be able to enjoy some of their live casino games that they have to offer. These are being hosted by real life dealers around the clock, both male and female and from providers like Evolution Gaming. Any live casino fan will be able to enjoy games like Live Baccarat and Live Roulette. 

Mobile Gaming

Cleopatra Casino also have a mobile version of their which is really quick and easy to use and can be opened through a compatible mobile browser. This eliminates the need to download an app and players will have the casino at their fingertips whenever they may need it. It’s also available on virtually any mobile, smartphone and tablet device and is also home to thousands of games. 

Support

Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help is by using the casinos live chat facility which is open around the clock, 24 hours a day, 7 days a week. Players will also be able to email the casino for further assistance. 

Security and Fairness

When it comes to security the casino utilizes a high level of encryption technology to ensure sensitive data is transferred securely over the Internet. This will protect players personal and financial transactions. 

The casino always makes sure their games are fair and produce random results as they use an industry standard random number generator to ensure this.

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Casino details
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Cleopatra Casino Reviews by Players

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lbhilux 1 review
Reviewed on October 27, 2020

LIKED

I was looking to try a new site and came across Cleopatra Casino. The reviews seemed ok and deposited a few times and played here and there to try it out and thought the overall experience was good so I deposited more.... That's when things took a surprising turn.

DISLIKED

In another review someone mentioned about having made numerous deposits and not win in sight. A casino representative actually replied and said to contact them for a fadhback on losses etc....

After having made six seperate deposits during one afternoon/evening, all of which were losses I contacted the support team to ask about a cashback...

The agent I spoke with (name rymhes with Axe) flat out said no, which blew my mind as you would think a new customer, who's just made six seperate deposits, all of which had no deposit bonus would be an automatic cashback without even blinking an eye... I mentioned there are plenty of sites happy to give a cashback in that situation, but that didn't phase him one bit. I then politely asked if he could close the account saying it was a shame, but I'd deposit and play at another site instead as I was very disappointed seeing as a casino representative had stated it in a review.

The level of incompetence to allow new customers to walk out the door (in circumstances like this) and head over to a competitor to continue their spend is beyond belief... And why you should BEWARE of this site. The same dodgy things will happen when it comes to trying to withdraw $, mark my words...
CLEOPATRA CASINO REPLIED ON OCTOBER 29, 2020
Dear LBHILUX,
as we can see, unfortunately, you refused from getting bonuses automatically, therefore you didn't receive any for your deposits. Apart from that, the minimum deposit amount shall be higher to be eligible for the bonus. This is why the support agent couldn't add anything to your account. We are very sorry about that, however, we hope for your understanding!
Reviewed on September 17, 2020

LIKED

A lots of games
Variety of promotion promotion
Various tournaments
Website easy to operate
Various deposit method
Live chat until they work
Live stream of casino available

DISLIKED

Let me tell you something, you wanna deposit and wanted to obtain a bonus than system didn’t add it for you. Then, you ask them to add they will refuse however they will give you some spins instead of bonus which has $75 withdrawal limit which is sucks. I won $2800 and they didn’t pay me a dime.
Consider this factor before you start your journey here
CLEOPATRA CASINO REPLIED ON SEPTEMBER 20, 2020
Dear DAKSHESHPATEL6,
we are very sorry about the situation that happened to you. However, we will try to find out wwhat went wrong.
We private messaged you. Thank you for your understanding and patience.
Monkey_girl 7 reviews
Canada
Message
Reviewed on August 13, 2020

LIKED

Lots of games to choose from, bonuses are not bad either. 2 of the 3 customer service reps were a pleasure to deal with. The bonuses are comparable to other on line casinos.

DISLIKED

Transaction times for deposits into my casino account took much too long. I made 3 different etransfers via Gigadat, although Gigadat sent me an email confirming my transaction was successful, every deposit was considerably delayed into my casino account. First deposit took 1.25hrs, second deposit tooK 5hrs and the verdict is still out on the last deposit (so far it has been 1.5hrs). I am not sure why their process is not as efficient as other casinos and would think correcting this issue would be top priority, since it must have an impact on their profit (the quicker the money is deposited, the quicker people will make another deposit). Third time is the charm for me and it is time to move on to another casino, there is a lot of competition out there To spend any more time playing at this casino.
CLEOPATRA CASINO REPLIED ON AUGUST 21, 2020
Dear MONKEY_GIRL,
we appreciate your sincere feedback, and we must admit that withdrawal time could have become longer than usual due to the increased amount of such requests. However, this issue is really a top priority, and we really hope that you wouldn't experience this anymore. Thank you.

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