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One of the most influential rulers in Egyptian history awaits you at the gates of Cleopatra Casino. The Egypt-styled gambling site allows players to explore the desert for gold. The ruler of Egypt is generous but just – you can claim hefty bonuses and test your luck in thousands of slots, table games and live games to find the riches you can only dream of.
Website navigation is smooth, and you can easily access any corner of the casino. We love the fonts and images on the website, as they fit the theme perfectly. If you love Egypt and its history, this casino is worth exploring.
- Top-tier software providers with over 3000+ games
- Live chat is open 24/7
- User-friendly website
- Several country restrictions
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Cleopatra Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Cleopatra Casino
Cleopatra Casino is an online casino available in several languages and on virtually all devices. It has a Curacao gambling licence, which allows it to provide its services in different jurisdictions worldwide.
The casino was established in 2017 and is owned and operated by DAMA N.V. Casinos. For several years, Cleopatra Casino has featured AskGamblers’ Certificate of Trust, which proves its commitment to providing a great environment to its players.
At AskGamblers, we write detailed casino reviews where we check each casino in detail and test its features so the players know exactly what to expect before they register. Cleopatra Casino is no exception, so keep on reading to find out if there are any delays in withdrawals and how their customer service handles problems.
- E-Wallets 0-72 hours
- Bank Transfers 3-7 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Cleopatra Casino
The number of payment methods depends on the country you’re coming from. Overall, Cleopatra Casino ensures players have enough alternatives. Credit cards and e-wallet options vary from one country to another, but they exist.
As one of the crypto gambling sites, the casino allows players to use different types of cryptocurrencies for deposits and withdrawals. You can find Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Ethereum, and Tether.
The minimum deposit depends on your chosen payment method, but it’s €10 for most options. This isn’t what you will find on the payment page, but we talked to casino representatives about this and recommended they update the information.
The maximum you can withdraw is €12,000 per week, but an exception may be made for a VIP player with a higher level who scored a more significant win. If you win a progressive jackpot, you will be paid in full.
Games at Cleopatra Casino
Cleopatra Casino offers over 3,000 different games from top-ranked providers, including Microgaming, NetEnt, Play’n Go, and others. The operator keeps adding new online slots to its collection, allowing players to access the latest releases from the moment they’re launched.
We expected to find a lot of slots, especially those with the Egyptian theme and that we did. But you will be surprised to find a lot of table games that include variations of roulette, baccarat, poker and blackjack.
Players can always kick it up a notch and dive into live casino games, which emulate games in brick-and-mortar casinos. A dealer leading your way can make the games much more exciting. Pragmatic Play, Playtech and Evolution lead the way in the live casino room, meaning you get the best of the best.
Cleopatra Casino’s Commitment to Responsible Gambling
As part of the responsible gambling strategy, Cleopatra Casino offers players the ability to set three different limits. These include the limit on deposits, losses, and wagered amounts. You can set the limits within your account for a day, a week, or a month and amend them at any time.
Remember that if you want to increase your limits, an additional email confirmation is required to prevent you from making rash decisions. However, decreases in limits take effect immediately.
You can cool off for up to six months or exclude yourself from the casino for up to a year. Both options prevent you from depositing money, but with cooling off, you can still access your account to withdraw the remaining funds.
Customer Support at Cleopatra Casino
Contacting the casino’s customer service can be done through the contact form or live chat, available 24/7. To use the contact form, click the support button at the bottom of the side menu, enter your email address and send your message.
If you want to receive a quick service, you can access live chat. At first, you will choose a language and get the option to choose some pre-made questions and answers. However, you can request to speak to an agent at any point.
Our experience was satisfactory. The casino quickly connected us to an agent who was pleasant and responsive. They answered our questions quickly and in detail.
Complaints
Read the complaints other players have left for Cleopatra Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Dear PETITEGAMER, we do believe that eventually the issue resolved successfully, but if not - please, feel free to message at [email protected], and our manager will have a look at that case. Please, accept our apologies, thank you for understanding!
I was looking to try a new site and came across Cleopatra Casino. The reviews seemed ok and deposited a few times and played here and there to try it out and thought the overall experience was good so I deposited more.... That's when things took a surprising turn.
In another review someone mentioned about having made numerous deposits and not win in sight. A casino representative actually replied and said to contact them for a fadhback on losses etc....
After having made six seperate deposits during one afternoon/evening, all of which were losses I contacted the support team to ask about a cashback...
The agent I spoke with (name rymhes with Axe) flat out said no, which blew my mind as you would think a new customer, who's just made six seperate deposits, all of which had no deposit bonus would be an automatic cashback without even blinking an eye... I mentioned there are plenty of sites happy to give a cashback in that situation, but that didn't phase him one bit. I then politely asked if he could close the account saying it was a shame, but I'd deposit and play at another site instead as I was very disappointed seeing as a casino representative had stated it in a review.
The level of incompetence to allow new customers to walk out the door (in circumstances like this) and head over to a competitor to continue their spend is beyond belief... And why you should BEWARE of this site. The same dodgy things will happen when it comes to trying to withdraw $, mark my words...
Dear LBHILUX, as we can see, unfortunately, you refused from getting bonuses automatically, therefore you didn't receive any for your deposits. Apart from that, the minimum deposit amount shall be higher to be eligible for the bonus. This is why the support agent couldn't add anything to your account. We are very sorry about that, however, we hope for your understanding!
A lots of games
Variety of promotion promotion
Various tournaments
Website easy to operate
Various deposit method
Live chat until they work
Live stream of casino available
Let me tell you something, you wanna deposit and wanted to obtain a bonus than system didn’t add it for you. Then, you ask them to add they will refuse however they will give you some spins instead of bonus which has $75 withdrawal limit which is sucks. I won $2800 and they didn’t pay me a dime.
Consider this factor before you start your journey here
Dear DAKSHESHPATEL6, we are very sorry about the situation that happened to you. However, we will try to find out wwhat went wrong. We private messaged you. Thank you for your understanding and patience.
Lots of games to choose from, bonuses are not bad either. 2 of the 3 customer service reps were a pleasure to deal with. The bonuses are comparable to other on line casinos.
Transaction times for deposits into my casino account took much too long. I made 3 different etransfers via Gigadat, although Gigadat sent me an email confirming my transaction was successful, every deposit was considerably delayed into my casino account. First deposit took 1.25hrs, second deposit tooK 5hrs and the verdict is still out on the last deposit (so far it has been 1.5hrs). I am not sure why their process is not as efficient as other casinos and would think correcting this issue would be top priority, since it must have an impact on their profit (the quicker the money is deposited, the quicker people will make another deposit). Third time is the charm for me and it is time to move on to another casino, there is a lot of competition out there To spend any more time playing at this casino.
Dear MONKEY_GIRL, we appreciate your sincere feedback, and we must admit that withdrawal time could have become longer than usual due to the increased amount of such requests. However, this issue is really a top priority, and we really hope that you wouldn't experience this anymore. Thank you.
Fast payouts, although payouts are few and far between. Good selection of games. Speedy verification. Good comp point system. Good cash back system. Daily 30% deposit bonus is ok.
This is probably one of the lowest paying sites I have played on, and I have played on lots. It’s constant losing, and very few free spins triggered in game play. Generally every time I play I get up to around $100-$200, and then it just takes every cent without any trigger of free spins. Honestly, I wouldn’t recommend anyone to waste their time and money here. If I didn’t get a 20% bonus and have an account with some of their other sites I wouldn’t be playing here.
Hello, TTPEI, we are sorry to hear about your experience at our casino, sometimes bad luck happens, we must admit that. However, we would like to remind you that you can always contact our vip manager at [email protected] and get some cashbacks for your losses or you can be offered some additional bonuses. Thank you very much for your precious comments!
Lots of games to play including crypto deposits, and a good live casino-play that only because this casino is no good for slots. Trust me this is not the casino for slots
Never a bonus on slots. I have been a casino player for 20 years and I have never seen such a TIGHT SLOT casino in my life. If you want to give your $$ away than sign up and give it to Cleopatra Casino.
Hello, STAR69, thank you for your comments, first of all. Did we understand you correctly: you haven't received any bonuses at our casino which can be played in slots? This can be only possible if a player refused to get any bonuses. However, we recommend you to contact us at [email protected], and we hope that our vip manager can offer you smth for sure! Thank you very much!
I love this casino. It delivers on all points that you need it to. Quick cashout and quick games. I am about $500 ahead this month just on a few reels and table games. Customer support is genuinely helpful and they take time to sort you out.
Dear LIZZYOG, Cleopatra Casino appreciates your nice words, thank you very much, and good luck!
Honestly, I liked everything. And it's weird to say such things about online casino since most of igaming experiences are in one or another way upsetting.
I like their interface, I like super smooth experience with deposits and withdrawals. Withdrawals were the easiest I have ever experienced. I had some good wins after my third deposit and enjoying their bonuses. I submitted proactively all docs and asked for withdrawal, and my docs without any extra email and without any extra question were accepted, withdrawal was almost immediately accepted and is on my card. Unbelievable.
All is clear on their site. What docs to submit, where is what, what are the rules.
Perfection.
Maybe the only suggestion I have is to make a new feature - random game. In general, and by game providers. I like to use such feature and maybe other people as well.
Hello, KIRKE! thanks so much for this nicest review about Cleopatra, happy to make you happy! We'll take into consideration our players' desires, and btw on our web site there is a feature which helps you select games of a certain provider :) Good luck, and thanks again!
A lot of games, nice site, 24 hours support, a lot of deposit and withdrawal methods for Canadian, such as interact etransfer. Very important to me. Overall seems like OK site. I’m new here, deposited 520 and in few hours lost. So far, my experience in terms of winning odds seem low.
Honestly not much to dislike as I’m new here, but I can say I wasted 520$ in few hours and couldn’t have a single win. Barley any bonuses and when you get bonuses don’t pay anything. Very low payout slots compared to other places I played at. Other then that, I got no other complaints.
Hi EVANOEVANOB1111, and thank you for your review! We are happy to have such nice players at Cleopatra. We would also like to remind you that in case you have lost some amounts of money, you can contact our vip manager for some additional bonuses or cashbacks at [email protected] Thanks again, and have a good day!
This casino is definitely well recommended. Verification (KYC) only took minutes to wait. My first cashout was approved with 5 hours. Second cashout approved within 5-10 minutes. Since I used interac as my withdrawal method I received text message for the password. Since it was set up into auto-deposit it goes directly to my account (let say less than 24 hours of waiting). As long as you provide everything they need, you can't get any problem.
Aside from that, lots of game choices. It was fun!
This is all based on my own experience as a player! Enjoy!
Some of the games are with restrictions (depends in your country).
There’s one time that I deposit using etransfer and it took so long to be credited into my account. Customer support is helpful so they fixed it right away!
Dear FSSMPC1207, your warm words about Cleopatra are highly appreciated! We do our best to satisfy our players, have a wonderful day!
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To be honest, I was curious about all the reviews here and I decided to take a closer first hand experience on this casino. at first the main page looks very "Cleopatra style"
As I was mentioning, my curiosity about how good this casino is based to the 9 stars in my mind, somehow, I believed that this was a nice place to have fun, however the reviews don´t give too much credit to it.
As a good player and researcher in casinos I did my on field exploration, I used my AG 5$ to be able to play there but before I did a screenshot of my account and the AG section to prove customer service that my request was Legit.
Well, That is what I thought.
I did registered to the casino and reached customer service ASAP. I was surprised in less than 2 min I was talking with a human agent, I explained what I was looking and the agent said I was not qualified to get the 5$ from Ask Gamblers because the link I used to register my account there was the wrong one. I have showed a screenshot of my account here in Askgamblers with the valid funds and that was the same to talk with a wall.
In conclusion if customer service are that inflexible in that casino, I guess they are not going to get a simple dollar from me.