Page 2 – Player Reviews for Cleopatra Casino

To be honest, I was curious about all the reviews here and I decided to take a closer first hand experience on this casino. at first the main page looks very "Cleopatra style"

As I was mentioning, my curiosity about how good this casino is based to the 9 stars in my mind, somehow, I believed that this was a nice place to have fun, however the reviews don´t give too much credit to it.

As a good player and researcher in casinos I did my on field exploration, I used my AG 5$ to be able to play there but before I did a screenshot of my account and the AG section to prove customer service that my request was Legit.
Well, That is what I thought.

I did registered to the casino and reached customer service ASAP. I was surprised in less than 2 min I was talking with a human agent, I explained what I was looking and the agent said I was not qualified to get the 5$ from Ask Gamblers because the link I used to register my account there was the wrong one. I have showed a screenshot of my account here in Askgamblers with the valid funds and that was the same to talk with a wall.

In conclusion if customer service are that inflexible in that casino, I guess they are not going to get a simple dollar from me.

I was looking to try a new site and came across Cleopatra Casino. The reviews seemed ok and deposited a few times and played here and there to try it out and thought the overall experience was good so I deposited more.... That's when things took a surprising turn.

In another review someone mentioned about having made numerous deposits and not win in sight. A casino representative actually replied and said to contact them for a fadhback on losses etc....

After having made six seperate deposits during one afternoon/evening, all of which were losses I contacted the support team to ask about a cashback...

The agent I spoke with (name rymhes with Axe) flat out said no, which blew my mind as you would think a new customer, who's just made six seperate deposits, all of which had no deposit bonus would be an automatic cashback without even blinking an eye... I mentioned there are plenty of sites happy to give a cashback in that situation, but that didn't phase him one bit. I then politely asked if he could close the account saying it was a shame, but I'd deposit and play at another site instead as I was very disappointed seeing as a casino representative had stated it in a review.

The level of incompetence to allow new customers to walk out the door (in circumstances like this) and head over to a competitor to continue their spend is beyond belief... And why you should BEWARE of this site. The same dodgy things will happen when it comes to trying to withdraw $, mark my words...

A lots of games
Variety of promotion promotion
Various tournaments
Website easy to operate
Various deposit method
Live chat until they work
Live stream of casino available

Let me tell you something, you wanna deposit and wanted to obtain a bonus than system didn’t add it for you. Then, you ask them to add they will refuse however they will give you some spins instead of bonus which has $75 withdrawal limit which is sucks. I won $2800 and they didn’t pay me a dime.
Consider this factor before you start your journey here

Lots of games to choose from, bonuses are not bad either. 2 of the 3 customer service reps were a pleasure to deal with. The bonuses are comparable to other on line casinos.

Transaction times for deposits into my casino account took much too long. I made 3 different etransfers via Gigadat, although Gigadat sent me an email confirming my transaction was successful, every deposit was considerably delayed into my casino account. First deposit took 1.25hrs, second deposit tooK 5hrs and the verdict is still out on the last deposit (so far it has been 1.5hrs). I am not sure why their process is not as efficient as other casinos and would think correcting this issue would be top priority, since it must have an impact on their profit (the quicker the money is deposited, the quicker people will make another deposit). Third time is the charm for me and it is time to move on to another casino, there is a lot of competition out there To spend any more time playing at this casino.

Fast payouts, although payouts are few and far between. Good selection of games. Speedy verification. Good comp point system. Good cash back system. Daily 30% deposit bonus is ok.

This is probably one of the lowest paying sites I have played on, and I have played on lots. It’s constant losing, and very few free spins triggered in game play. Generally every time I play I get up to around $100-$200, and then it just takes every cent without any trigger of free spins. Honestly, I wouldn’t recommend anyone to waste their time and money here. If I didn’t get a 20% bonus and have an account with some of their other sites I wouldn’t be playing here.

Lots of games to play including crypto deposits, and a good live casino-play that only because this casino is no good for slots. Trust me this is not the casino for slots

Never a bonus on slots. I have been a casino player for 20 years and I have never seen such a TIGHT SLOT casino in my life. If you want to give your $$ away than sign up and give it to Cleopatra Casino.

I love this casino. It delivers on all points that you need it to. Quick cashout and quick games. I am about $500 ahead this month just on a few reels and table games. Customer support is genuinely helpful and they take time to sort you out.

Honestly, I liked everything. And it's weird to say such things about online casino since most of igaming experiences are in one or another way upsetting.

I like their interface, I like super smooth experience with deposits and withdrawals. Withdrawals were the easiest I have ever experienced. I had some good wins after my third deposit and enjoying their bonuses. I submitted proactively all docs and asked for withdrawal, and my docs without any extra email and without any extra question were accepted, withdrawal was almost immediately accepted and is on my card. Unbelievable.

All is clear on their site. What docs to submit, where is what, what are the rules.
Perfection.

Maybe the only suggestion I have is to make a new feature - random game. In general, and by game providers. I like to use such feature and maybe other people as well.

A lot of games, nice site, 24 hours support, a lot of deposit and withdrawal methods for Canadian, such as interact etransfer. Very important to me. Overall seems like OK site. I’m new here, deposited 520 and in few hours lost. So far, my experience in terms of winning odds seem low.

Honestly not much to dislike as I’m new here, but I can say I wasted 520$ in few hours and couldn’t have a single win. Barley any bonuses and when you get bonuses don’t pay anything. Very low payout slots compared to other places I played at. Other then that, I got no other complaints.

This casino is definitely well recommended. Verification (KYC) only took minutes to wait. My first cashout was approved with 5 hours. Second cashout approved within 5-10 minutes. Since I used interac as my withdrawal method I received text message for the password. Since it was set up into auto-deposit it goes directly to my account (let say less than 24 hours of waiting). As long as you provide everything they need, you can't get any problem.
Aside from that, lots of game choices. It was fun!
This is all based on my own experience as a player! Enjoy!

Some of the games are with restrictions (depends in your country).
There’s one time that I deposit using etransfer and it took so long to be credited into my account. Customer support is helpful so they fixed it right away!

I don't usually leave any reviews, unless it's bad, but this time I had to let players out there know this site is legit! I sent my documents before I even deposited so it gets approved, was approved less than 24 hours, and the other day I withdrew money, the money was set to my account within 5 hours, most sites makes you wait and gets you to gamble more and lose it all eventually! I honestly recommend this site! Also I don't do bonuses! so if your one of those want bonus make sure always read bonus rules or your winnings can all be confiscated! Honestly amazing site I hope only the best! Better than bitztars and other sites they have on top! More friendly employees.

Only problem i find is when i try to rebet, i can't click the button i even tried to switch browser still have same issue, but i don't mind it! Maybe if they can help me i would appreciate it!

I only gave the one extra star, because in the end, I did received my money, after all the negotiating and hours of hard work and time it took to finally get it.
They have my favorite NetEnt games - Divine Fortune & Narcos.

I saw all the positive ratings and decided to give this casino a shot. I deposited 1 k through Rapid Transfer, won a little, and requested a withdrawal. This is when the problems started.
I contacted the chat person to make sure everything was fine with the withdrawal request and he told me everything seemed fine, and that they would contact me via email if there was anything more needed so I could just wait. Okay.
Later on that night, I checked the casino site to find out the withdrawal was cancelled. I hadn't been notified in any way (nor was later at any time when it was cancelled twice more). Well anyhow at this point I figured it was because of the documents and I submitted the crucial documents (driver's licence, proof of address) to the site and requested the withdrawal again. Later I noticed the documents had been approved.
Later on I checked my account again, and the withdrawal was cancelled again. Again I opened the chat, waited again like 10-15 minutes to even get someone to reply to me, and asked what was the matter this time.
I was told that I need to deposit 2 k € more to be able to make a withdrawal.
I was like, wtf?
I told the guy there was no mention in the T&C about anything like this and I was not going to deposit even 1 cent more to be able to withdraw my money.
He quoted me the phrase in the T&C and it turned out that obviously I needed to wager my initial deposit of 1 k 3 x before being able to withdraw. The chat agent was just so lost with the most basic casino terminology ever.
Needless to say, I had no bonus whatsoever, only my own raw cash, like almost 100% of the time when I play.
Well this sucks also and is nothing else but another way to try and rob you of your own money. I would somehow understand a requirement to wager your own money (without any bonus) 1 x, but 3 x is just intolerable.
Also it says in their T&C (Under Anti-Fraud policy), that: "Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino." Instead of - according to their own T&C - asking for a payment to do a withdrawal, the chat agent just told me that I can't withdraw unless I haven't done the 3x wagering. Okay. Let's wager then.
After hours of wagering I was still on the winning side. I requested a withdrawal 3rd time.
Later I checked my account again, it was cancelled again.
I opened the chat again and after a good amount of waiting, the chat person appeared. I asked, what was the problem this time.
I was told now, that I must send a screenshot of my bank page where the transaction can be seen. Ok, I did that also.
Then finally later, after hours and hours of effort with the casino, I got an email from Skrill that my withdrawal had been initiated. What a relief.
Also there was some delay/problem in the game, for example when I was playing Divine Fortune and hit a win, the money did not show up in my cash balance immediately (as it usually always does), but I had to close the game to see my new correct balance.
The design on the site is, imo, old fashioned and not very user & mobile friendly.
I do not recommend this casino to anyone. It seems like all Direx NV casinos have this requirement of wagering your own money x3 before withdrawal which is ridiculous. I decided not to use any of their casinos anymore. Also the way they treat customers in my view is just disrespectful.
There are many excellent casinos out there - for example Thrills, SlotWolf, Video Slots, No Account Casino, High Roller, Maria Casino, Prank Casino, Frank & Freddy...
Just to name a few. I recommend one of them instead.

I am pleasantly surprised by this casino. Wanted to check some new casinos because I wanted a change. And I found this one on some forums. It has all of my favorite games, many withdrawal options. Chat is there for whatever I need. Now, I just need to collect some money.

I really do not have anything special and negative to say about this casino. I still didn't experience any colossal setbacks. Nothing that would differ this casino from the others. I am satisfied.

The only casino on this site and the only one casino that are doing what they promote and what they say in their terms and conditions. They say 0 to 24 hours withdrawal and yes you get your money in your account within a maximum of 3 hours. Not like others who promote and say 0 to 24 hours but take more than 3 days. I don't understand how ask gamblers give certificate of trust to casinos who say 0 to 24 hours withdrawal and also say 48 hours withdrawal request hold time, this means 2 different things. But well done to cleopatra casino for being doing what they promote. And I don't know why you don't have a 10 star rating and are number one in the casino reviews and not getting any awards. The award winning casinos and 10 star rated casino on ask gamblers site are just hopeless

The only negative part is the slow loading time when playing on mobile but I don't think this is even from the casino side as it may be the network carrier problem or mobile not upto the casinos great animations

Update review April 2020
This casino is perfect in every way shape and form. Ample deposit and withdrawal options. All kinds of games. iPhone.

Extremely generous with their cash back and bonuses.

This is a AAA casino. Don’t worry players. You will not be disappointed.

My rtp is less than 100%.

The only issue is sometimes Netent and Playtech need to reload. Is it my connection?? I don’t think.

I don’t like the requirement on the weekly tournament bonus. I ended up 8 and got $300 with a 35x requirement... yes free money but I did wager 25000 that week. Dunno if that’s fair. I got the balance to $1500 but the several Games were excluded. The requirement in CASHBACK is less.

The graphic of the page is very striking, it is what made me register, since I found it very novel, in addition, it has a live Chat that answers all the questions that one has, and the good thing that they answer immediately and they have speech operators English and Spanish. Good casino I highly recommend it.I had a ton of fun playing slots at Cleopatra Casino and the weekly tournament was super engaging and fun as well. I made my deposit using Skrill and cashed out the same way. The cashout was smooth and the document verification only took less than a day. I must say that I am quite impressed with the way this casino handles its business and I would recommend this to all my friends and anyone else reading this.

The only downside of Cleopatra was that the site was kind of slow to load, I guess because of the heavy graphics, but this really isn't a massive issue. I enjoyed playing here before and I plan to come back

I must say, a very good casino. And as every player is checking first, I wanted to know how fast are withdrawals, and It was the next day, which is perfect for me. Lots of games, lots of providers, many payout options. Customer service available 24/7. I can only recommend this casino.

Didn't seem to me that they have a good bonuses and wagering requirements could be lower, but putting that aside, I do not see nothing wrong with this casino.

Has quickly become one of my fav casinos to play at online. I was verified upon requesting my first payout no problem, and my experience playing at the casino has been great.

I can't think of any. I posted this review to hopefully steer some of the ask gamblers community towards a better online casino. This is, of course, all my opinion. Always do your research guys but with this one it's hard to go wrong. Have fun.

I wonder why people were 10 stars. I have been checked and indeed everything is perfect. There are a variety of games. All the games I wanted were there and I discovered new ones. Unlike other sites I have tried, you can play with a bonus on most games. I did not have to type a reading of the conditions to know if I can play on such or such game. It is very good, because I come to play and not to read as I am obliged to do on certain sites. Regarding bonuses, that's fine, on a chance to experience the site through the various bonuses. For document verification, it was done in 30 minutes. In short, I had a lot of fun and I strongly recommend that players try this site. Truly a casino to imitate for competitors.

I have two slots (rise of egypt and jokerexpand) which did not work, but I did not recheck if it was my computer or the site.
Obviously the fact of putting 10 stars demonstrates that there is not really much negative thing to say on this site.

Everything about Cleopatra casino I really like💓 especially the support agents are nice and friendly. I've been playing here for almost a year now and I enjoy playing here so much.

Well, maybe the fact that I haven’t ever had a chance to experience to withdraw for almost a year that I’ve been playing here, only deposit. Never had the luck to win and withdraw money. Hopefully soon

In my opinion this is one of the best casinos. Quick verification, many interesting bonuses, immediate withdrawals and live chat available 24 hours a day. I really recommend.

What can I say... impressed! Fastest verification and cashout I ever experienced with an online casino. Great selection of games. All the good providers and deposit and cashout methods. Plus they warned me I was breaching the maximum bets (using the buy feature) still didn't seize my winnings. What a good way to start a good relationship. These guys are fantastic.

For now, nothing.... the chat and email discussions are so courteous. The site so nice, could all of this be too good to be true? Lekaisar highly recommends this fantastic casino.

What can you say, although I am not winning at this casino, it does offer a very pleasurable website to enjoy your on line gaming. I found it very easy to deposit, finally made a 1000 withdrawal to and it is supposed to be processed via etransfer which is usually pretty fast. I have no doubt that I will be paid. Sometimes, you don't need to see to believe. I trust this casino even though my account is still not verified and my withdrawal is pending. When you know, you know. Another good offering from their owner. No issues here!

There is absolutely nothing to dislike about this casino except the buffalo blitz game that never pays! lol. I found that it was very hard for me to get moving, several deposits were lost quickly as well, but it's not their fault, RTP is the same crap everywhere!

No, these people deserve nothing but praise.

A couple of days ago I was looking for some new casino to try and I came across a no deposit offer for new players at Cleopatra casino. I noticed that they were a Direx N.V. casino and I have had only good experiences with them therefore I was interested in signing up. 

The sign up was very quick and afterwards I received 20 free spins that could be played on a few Bgaming slots. I chose Aztec Magic slot, triggered free spins bonus round within the free games and ended up with around 5eur balance. Then I went to play Starburst and lost it in a few minutes. However, I really liked their welcome bonus offer and I was interested in claiming it. I had a quick chat with support to see what deposit methods were eligible for the bonus (didn't notice anything about e-wallets being excluded so wanted to double check). The agent was professional and nice and I was told that I could use skrill for deposit to claim the 1st deposit bonus.

I made a 30eur deposit and took the welcome bonus which was credited to my account immediately. The offer doesn't come with free spins, however, the biggest selling point for me was the wagering requirement- 35x bonus only! I had 60eur balance and 1050eur wagering to meet so I started to play Twin Spin slot. I had ups and downs but when my balance got to 100eur, I decided to switch to another game- Drive:Multiplayer Mayhem which is one of my favorites when wagering. I was playing with 0.45 cent bets per spin and had a good run. I had a few free spin bonuses and managed to get up to 150eur balance. I checked that I had done over 50% wagering so I went back to Twin Spin and played it for the remaining session. I had a few good wins and I managed to meet wagering with 100eur balance left. I sent them my documents and they were approved within 12 hours. Then I requested my withdrawal to skrill and got it shortly.

Overall I had a really nice time at Cleopatra casino. I really enjoyed their game selection and bonus terms, the only thing I slightly disliked was the casino interface as it was a bit old-school looking, but that's not a big deal as the games ran smoothly and support was great. I'll definitely be playing there again.

Excellent Providers.
Wonderful Support.
Fastest payouts online as far as I can see with up to 8 min only for withdrawal in my account!
Highly recommended casino to join! well worth a try for your luck!
Great bonuses too!

No dislikes
Extra providers pay me a good idea to add some of the more upcoming titles etc but other than that nothing wrong with this casino, I would highly recommend you test it out and see how you get on.

Alot of providers.
Alot of different games.
Many deposit methods.
Friendly live chat 24/7.

The best thing?

I made an cashout and sent in my documents at 16:10. At 16:15 all documents was approved. My cashout was Approved and 16:20 I had the money on my bank account.

This must be one of the fastest casinos ever to accept documents and handling cashouts.
I cannot be more impressed about the service, I've played on 100s of different casinos and never seen this fast support in accepting documents and accepting cashout. WOW is the word I can say.

Cant find anything negative about this casino since my experience have only been excellent a real 10/10.
Maybe that I cannot get bonuses from my country but thats a country restriction world wide and not a casino issue.