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Cleopatra Casino - Deposits not credited to my account but charged by bank

UNRESOLVED
Complaint Info
Disputed casino Cleopatra Casino
Reason Amount not credited
Amount $ 165
Posted on May 13, 2021

I am submitting this complaint due to depositing issues.

There have been 10 transactions in total. And all of these deposits I made via credit card payment.

They did not get credited to my casino account. But they were all charged to bank account.

At the time I spoke to some customer agents on the live chat. And I was misinformed that the money would just get refunded by my bank. After waiting for this to happen and doing some research into this discrepancy. I found that I was given misleading information and spoke to a new agent who said they had lodged these depositing issues to the finance / payments department, and it was under investigation.

I have checked in everyday for the last week, and have not been told any information whatsoever in regards to the status of my issue I have just been told to “wait a little longer”. I feel like this is being dragged out and nothing is being done to refund my missing money.

I supplied the casino with all relevant information including screenshots of all transactions that were charged to my account and screenshots of my transaction history on their site.

AskGamblers
Posted on May 13, 2021

Dear @Caseybuck,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on May 14, 2021

The total amount that I am disputing is $165.00
A break down of the figure is
- x7 transactions charged at $15 = 105
- x3 transactions charged at $20 = 60

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