Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Closed

Cleopatra Casino is closed, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Cleopatra Casino

Player Rating 36 reviews
6.6/10
36 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints

AskGamblers Quick Overview

Editor’s View

One of the most influential rulers in Egyptian history awaits you at the gates of Cleopatra Casino. The Egypt-styled gambling site allows players to explore the desert for gold. The ruler of Egypt is generous but just – you can claim hefty bonuses and test your luck in thousands of slots, table games and live games to find the riches you can only dream of.

Website navigation is smooth, and you can easily access any corner of the casino. We love the fonts and images on the website, as they fit the theme perfectly. If you love Egypt and its history, this casino is worth exploring.

What we like
  • Top-tier software providers with over 3000+ games
  • Live chat is open 24/7
  • User-friendly website
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cleopatra Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.cleopatracasino.com/
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, Russian, Spanish, Norwegian, Greek, Turkish, French, Portuguese, Chinese, Japanese, Korean, Polish, Vietnamese, German, Bulgarian
Casino Type
Instant Play, Mobile, Crypto Casino

General Information About Cleopatra Casino

Cleopatra Casino is an online casino available in several languages and on virtually all devices. It has a Curacao gambling licence, which allows it to provide its services in different jurisdictions worldwide. 

The casino was established in 2017 and is owned and operated by DAMA N.V. Casinos. For several years, Cleopatra Casino has featured AskGamblers’ Certificate of Trust, which proves its commitment to providing a great environment to its players. 

At AskGamblers, we write detailed casino reviews where we check each casino in detail and test its features so the players know exactly what to expect before they register. Cleopatra Casino is no exception, so keep on reading to find out if there are any delays in withdrawals and how their customer service handles problems.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Cleopatra Casino. Learn more about complaints.

Show all complaints
Cleopatra Casino - Technical Issue payout still not processed

Simple issue.

I am a fully verified player at Cleopatra Casino and have been for years. Have been paying at Cleopatra Casino for years, rarely a problem. I was playing there on August 19. I deposited $25 CAD through Bitcoin. The deposit was accepted and converted to euros as I requested. I was not playing any kind of Bonus or Free Play. I was fortunate to win some money and after making sure that I had played through the playthrough amount of $25 CAD, I then requested a payout of $100 Eur.

The payout sat in a pending state all day.

The next day, Aug 20, I canceled the payout and re-submitted using a different Bitcoin address. It's now Aug 23, the end of the day, and the withdrawal is still posted as pending. I have contacted customer service twice and VIP players once. They all say there is a technical issue and please be patient, no other details have ever been given. VIP came back with:

Hello,

Thank you for your email.

There is an escalation to the technical team to investigate what went wrong. Please do not recall the withdrawal. We will not take responsibility if you will play your funds. There is a technical issue. We are still waiting for an update. In the meantime enjoy the play with a bonus. 20EUR with 10 times wagering is on your account.

Beginning to think that 1). Cleopatra Casino is dying and 2). I will never see my funds.

I sincerely hope that AskGamblers can gain additional insight and assist in recouping my funds.

staus Resolved
€100.07
Cleopatra Casino - Withdrawal issue and no clear answers from casino
Hi,

I made 23.03.2021 total of 4 withdrawals from Cleopatra Casino:

March 23, 2021 14:23 Pending Cashout Bank International 500 EUR
March 23, 2021 01:56 Pending Cashout Bank International 1,000 EUR
March 23, 2021 08:50:15 Accepted Cashout Bank International 502 EUR
March 23, 2021 08:17:44 Accepted Cashout Bank International 501 EUR

2 of them was accpted and paid out (money received same/next day to my bank account) but two
others are still pending. Casino promise is to pay out bank transfer withdrawals in 3-5 working days,
but this time has passed already many days. I have contacted many times with them, but the answer
is usually same - withdrawal has been made from casino side and it should be processed from my
bank side. I asked from my bank - is there any pending incoming payments to my account and got answer
that all the payments has been made and no payments has been rejected.

Today, when I contacted support again, they told me that only the 1000 eur payment has been done
(even it is still "pending") and the second 500 eur withdrawal is in real "pending" and has not even
processed.

P.S. I was using usually the credit card withdrawals, but from 11.03 my credit card withdrawals was denied
without no reasons (casino told me, that there is some processor error and they can't nothing to do with
that and asked me to use bank transfer withdrawals).

Please help - all the withdrawals was working fine (2-3 days total withdrawal time) till 23.03 - after that day,
no money has been received. Support is asking to me only wait and wait and wait...
staus Resolved
€1500

Complaint Statistics

Resolved 12
Avg. Amount $ 936
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
6.6/10 36 reviews

Top reviews from our players

Cleopatra Casino stands out as a shining Egyptian gem in the world of online gambling, offering an exceptional gaming experience that combines excitement, accessibility, and fairness at the root of it! Having been a loyal icy member of this vibrant community for a years, 2020 to be exact, I am continually impressed by the myriad features and benefits that Cleopatra Casino brings to the table. Like loyal servants making worthy offerings to the Egyptian royals!

One of the most notable aspects of Cleopatra Casino is it's commitment to making gaming accessible to most. With the option to deposit as little as $5 CAD in my currency via Interac E-transfer through the Loonie merchant of Cleopatra casino's cashier page, Cleopatra Casino ensures that players of all budgets can partake in the thrill of online gaming without hesitation. This low entry barrier opens the doors to a world of excitement and possibility, making it easy for everyone to join in on the fun at such a low starting minimum!

Reflecting on my personal experiences with Cleopatra Casino, one unforgettable moment stands out above the rest. In 2020, I had the incredible fortune of winning the Cleopatra lottery, securing the coveted prestigious 1st place prize of 1000 euros. The rush of happiness, shock and exhilaration upon discovering my win was truly unforgettable as it is memorable! However, it's important to note that the win of mine came with a wagering requirement of 35x, meaning I needed to wager $35,000 CAD to unlock the full potential of my winnings.

Navigating through the tiring mazes and dangerous traps of Egypt, wagering requirement were made smooth by Cleopatra Casino's transparent terms and conditions. With dedication and strategic gameplay, I was not able to fulfill the requirements but I did enjoy the fruits of my enriched travels. Despite the challenges posed by the wagering conditions, the journey was ultimately at an end and I emerged with a newfound appreciation for Cleopatra Casino's commitment to fairness and integrity despite the loss involved.

Moreover, Cleopatra Casino's policy of capping maximum winnings at 10x the bonus prize whether from their tournaments or lottery ensures a level playing field for all players, promoting a sense of fairness and equality within the casino. This dedication to responsible gaming further hardens Cleopatra Casino as a trusted and reputable online gambling destination. I always come back because Cleopatra Casino offers no deposit free spins at rare times, bonuses that were free spins and match offers at fixed ranges.

In conclusion, Cleopatra Casino continues to leave me open to it's various options to allow me to play more and more. Cleopatra Casino offers an unparalleled experience that is both appreciated and rewarding. With its low deposit requirements and exciting promotions, Cleopatra Casino remains one of my top choices for immersive and enjoyable online gambling. By the way, the loyalty points when fully racked in is at 100 : 15 meaning the minimum converts the points to $15 or equivalent! Personally I don't see other casinos have a huge conversion but each one has it's own point scheme like wager free or with WR. The last prize I won in Cleo has been 50 free spins this year from the lottery, still pretty good from a single $30 deposit which is their minimum to obtain a lottery ticket.

Currently nothing. The VIP program is poor and in my opinion, the casino is in trouble. I would have serious hesitation before playing there, you have been warned.

I have been an active player at Cleopatria for Years. I have rarely had any issues. However, as of now that has changed. I have been waiting for a measly $100 Euro payout for 12 days now. They say it's a technical issue on the payment provider end. I chat with them every day, and every day I get the same answer. I did post a complaint here on AskGamblers. The complaint went unanswered. My days at Cleopatria Casino are over! I would strongly advise players to STAY AWAY. The way I am being treated is criminal, in fact there is a word for it, it is called FRAUD!!!

Didn't give me an AG coin as "This bonus isn't available in our casino. I can't issue you this bonus. 😞", they said.
"Maybe there is some issue on their side. Or maybe this bonus needs to be reactivated. Feel free to contact us later! 🙂"
Personally I'm really annoyed by this.

Cleopatra casino is very easy to navigate around in. They have all the games I enjoy playing and games load fast. Chat is always polite when you reach out to them.

Having said that chat is always polite when you reach out to them, be prepared to have to reach out to them numerous times when attempting to cashout out, because even a fully verified player will have issues and find themselves in "pending" for an unreasonable amount of time with no clear explanation as to why.
Easy to deposit but not withdraw.

Cleopatra casino previously (before 2021) was fast at cashing out, now they are not.
If you enjoy efficient, seamless, stress-free cashouts you might want to bypass this casino altogether.

The score is six but you can expect that this site is pretty good compared to other sites. It has a strong foundation which helps the overall future of Cleopatra Casino. You should be happy with this since you have a lot of games to play on this site and the selection is top-tier.

However, that might be the only elite part of the website. The platform is solid and that means it has a bright future if they work on it. The games aspect is good and the payment methods and procedures are strong considering all of the changes.

On the negative side, it is hard to see that Cleopatra Casino will wow people because there are limited high-level strengths. It is disappointing that some of the games are lacklustre which is not what I want to see from the games that I’ve seen.

I hope that it improves to the point where it will become an elite site, because the game selection is pretty good. I hope that it can improve so that it can reach the high levels of the elite casinos. Mistakes can pop up but it can improve as long as the casino is watching.

Deposit options friendly for Canadians and then game selections suits my needs. Customer support although robotic is available without a long delay. Emails are responded to ASAP. They are legit and offer honest gaming.

I tried cashing out and it they have the same issue as all other sister casinos. INTERAC is not a bank. It’s impossible to provide a screen shot of the transaction unless it’s from our bank and it won’t show their name as it just shows GIGADAT.

They made me waste hours emailing GIGADAT to get transaction ID. Awful.

The problem with them is now the pending period can reach 10 days according to support. Mine was processed after 48 hours.

In 2020, payouts were instant.

Hello, JOHNNYGOTTHEBONE, Thank you for your review. Bank transfer withdrawals are usually processed within 3 banking days. The payment specialists do everything to process the cashouts faster, that's why it usually takes less than 3 days. During the absence of high load, cashouts may be processed within a few hours. Contact us via chat if you need anything, please. Thank you, Have a nice day.

user avatar

I have been playing here a while - I love the array of providers and games, I have won small a few times which is ok. The withdrawal process was easy. I do recommend this place. They have 24hr chat who are willing to help. I did really like this place and in a way still do if they would change the minimum withdrawal.

But this is the kicker... WITHDRAWAL NOW IS MIN $500 ... personally, that's over the top especially if you deposit about $20. Why $500 bit greedy for my liking... I can still rate you high but in realism, you don't really look after loyalty.

Good afternoon, @TMPTRS! Thank you for your nice words about our customer support service and compliments to games. As for withdrawals sums, it is only one method that requires 500$ minimal cashout, all the others can be used from 10$ winnings. Try them, hope my advice will be useful! In case you have any other questions, contact our support, please, they will recommend all the available methods to you.

user avatar

Playing from NZ. Easy to deposit, lots of games available. This was my favorite casino to play for a while. Quick and easy process for my ID to be verified etc

Withdrawal and deposits always went smoothly for months until I started winning larger amounts and then suddenly withdrawals were declined and my chosen withdrawal methods (visa, bank deposits) we're unavailable. Funny that. Gone elsewhere

Hello, @PURRDYCAT, Please, write to our support service, they will recommend a suitable method of depositing and withdrawing from your country.

user avatar

I deposited several time here, and several times i was in plus. So i can tell that there were no problems with verification and withdrawals. so i am satisfied.

Hello, SEETTLE_99! Nice to hear that you're satisfied. We'll try to keep the bar! Good luck to you in future games!

user avatar

Cleopatra is a casino operated by Direx N.V. and is licensed by CMS Trust for Curacao EGaming in Curacao. This is an excellent platform for casino players, they have an impressive array of games, as well as an attractive layout, and a competitive Welcome Bonus offer. An interesting feature on this site is that you might occasionally see the names of some of the lucky winners on your screen. Apart from the amount of money they’ve won, you can also see the game they were playing when they won.

Unlike most other online casino sign-up procedures, you have two options when it comes to Cleopatra casino. The first option is to use your Facebook or Twitter account, whereas the second one is to fill in your details. Depending on which option you choose, you might need to provide more information later on.

The site offers a 100% Welcome Bonus up to a maximum of €4000, which is spread over three deposits. If you are a new player then the wagering rules require you to play through the bonus amount 35 times within 14 days of claiming it. There are also regular promotions on offer, including weekly bonuses and a cashback loyalty scheme, worth up to 15% for regular players.

Cleopatra Casino works alongside some of the industries leading casino software providers. And upon closer inspection, you will find some of the more reputable names in the business, such as NetEnt, MicroGaming, iSoftBet, Playtech, and plenty more.

The customer support is not too good compared to other online casinos. I tried to use the on-site message form a couple of times, and although I received replies, it took a while for them to respond. It also seems as if there is a live chatbot and many casinos do this and if it cannot assist with the correct answer, you will be transferred to a real person.

I like Cleopatra casino and the fact that the minimum deposit and withdrawal is 10 euros, is simply awesome. Wish I had claimed the AG coin as when I signed up, there was no coin available at the time.

Hello, FIEKIE247! thank you very much for such a detailed, profound review, we believe that Cleopatra Casino will be the lucky one for you for sure!

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.