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Cleopatra Casino

0
CasinoRank
6.6
Player rating 36 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Top-tier software providers with over 3000+ games
  • Live chat is open 24/7
  • User-friendly website
What we don’t like
  • Several country restrictions
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, Russian, Spanish, Norwegian, Greek, Turkish, French, Portuguese, Chinese, Japanese, Korean, Polish, Vietnamese, German, Bulgarian

Established

2017

Licences

Curacao Gaming Control Board

Affiliate Program

Casino Type

Instant Play, Mobile, Crypto Casino

Deposit Methods

Visa, Maestro, MasterCard, Paysafecard, Neteller, Skrill, Bitcoin, Sofort, iDEAL, Yandex Money, Zimpler, Accent Pay, Rapid Transfer, Neosurf, Payz, Interac, instaDebit, Klarna Instant Bank Transfer, iDebit, AstroPay Card, AstroPay Direct, CoinsPaid, Dogecoin, Ethereum, Tether, Litecoin, Bitcoin Cash, SticPay, Siru Mobile

Currencies

Euros, US dollars, Australian dollars, Canadian dollars, Norwegian kroner, Chinese yuan, Japanese yen, Bitcoin, Dogecoin, Tether, Litecoin, Bitcoin Cash, Ethereum

Withdrawal Methods

Visa, Maestro, MasterCard, Bitcoin, Neteller, Skrill, Yandex Money, Bank Wire Transfer, Rapid Transfer, Payz, Sofort, POLi, Neosurf, iDebit, LAVA pay, Comepay, Zimpler, AstroPay Card, AstroPay Direct, Tether, Ethereum, Bitcoin Cash, Litecoin, Dogecoin, SticPay

Withdrawal Times

EWallets: 0-72 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 3-7 days
Pending Time: 0-24 hours

Withdrawal Limit

EUR/USD 12,000 per week

Software

1x2Games, Amatic Industries, August Gaming, Asia Gaming, BGaming, Blueprint Gaming, Booming Games, Betsoft, Amusnet (Former EGT Interactive), Endorphina, Evolution Gaming, Evoplay, Ezugi, GameArt, Habanero, Igrosoft, Iron Dog Studios, iSoftBet, Leap, Merkur Gaming, Mr. Slotty, Platipus Gaming, Play'n GO, Pragmatic Play, Quickfire, Quickspin, Spinomenal, VIVO Gaming, Yggdrasil Gaming, NetEnt, Wazdan, Snowborn Games, Relax Gaming, Push Gaming, Playtech, Nolimit City, Playson, Authentic Gaming, Big Time Gaming, PariPlay, 2 By 2 Gaming, Genesis Gaming, Booongo Gaming, Skillzzgaming, Ainsworth Gaming Technology, Electric Elephant, Foxium, Gamevy, Lightning Box, Rabcat, Fantasma Games, Red Rake Gaming, WagerMill, Crazy Tooth Studio, NextGen Gaming, Probability, Sigma Games, BlaBlaBla Studios, Old Skool Studios, Games Global, Popiplay

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor’s View

One of the most influential rulers in Egyptian history awaits you at the gates of Cleopatra Casino. The Egypt-styled gambling site allows players to explore the desert for gold. The ruler of Egypt is generous but just – you can claim hefty bonuses and test your luck in thousands of slots, table games and live games to find the riches you can only dream of.

Website navigation is smooth, and you can easily access any corner of the casino. We love the fonts and images on the website, as they fit the theme perfectly. If you love Egypt and its history, this casino is worth exploring.

General Information About Cleopatra Casino

Cleopatra Casino is an online casino available in several languages and on virtually all devices. It has a Curacao gambling licence, which allows it to provide its services in different jurisdictions worldwide. 

The casino was established in 2017 and is owned and operated by DAMA N.V. Casinos. For several years, Cleopatra Casino has featured AskGamblers’ Certificate of Trust, which proves its commitment to providing a great environment to its players. 

At AskGamblers, we write detailed casino reviews where we check each casino in detail and test its features so the players know exactly what to expect before they register. Cleopatra Casino is no exception, so keep on reading to find out if there are any delays in withdrawals and how their customer service handles problems.

Payment Information and Options at Cleopatra Casino

The number of payment methods depends on the country you’re coming from. Overall, Cleopatra Casino ensures players have enough alternatives. Credit cards and e-wallet options vary from one country to another, but they exist.

As one of the crypto gambling sites, the casino allows players to use different types of cryptocurrencies for deposits and withdrawals. You can find Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Ethereum, and Tether.

The minimum deposit depends on your chosen payment method, but it’s €10 for most options. This isn’t what you will find on the payment page, but we talked to casino representatives about this and recommended they update the information. 

The maximum you can withdraw is €12,000 per week, but an exception may be made for a VIP player with a higher level who scored a more significant win. If you win a progressive jackpot, you will be paid in full.

Customer Support at Cleopatra Casino

Contacting the casino’s customer service can be done through the contact form or live chat, available 24/7. To use the contact form, click the support button at the bottom of the side menu, enter your email address and send your message. 

If you want to receive a quick service, you can access live chat. At first, you will choose a language and get the option to choose some pre-made questions and answers. However, you can request to speak to an agent at any point. 

Our experience was satisfactory. The casino quickly connected us to an agent who was pleasant and responsive. They answered our questions quickly and in detail.

Games at Cleopatra Casino

Cleopatra Casino offers over 3,000 different games from top-ranked providers, including Microgaming, NetEnt, Play’n Go, and others. The operator keeps adding new online slots to its collection, allowing players to access the latest releases from the moment they’re launched.

We expected to find a lot of slots, especially those with the Egyptian theme and that we did. But you will be surprised to find a lot of table games that include variations of roulette, baccarat, poker and blackjack. 

Players can always kick it up a notch and dive into live casino games, which emulate games in brick-and-mortar casinos. A dealer leading your way can make the games much more exciting. Pragmatic Play, Playtech and Evolution lead the way in the live casino room, meaning you get the best of the best.

Cleopatra Casino’s Commitment to Responsible Gambling

As part of the responsible gambling strategy, Cleopatra Casino offers players the ability to set three different limits. These include the limit on deposits, losses, and wagered amounts. You can set the limits within your account for a day, a week, or a month and amend them at any time. 

Remember that if you want to increase your limits, an additional email confirmation is required to prevent you from making rash decisions. However, decreases in limits take effect immediately. 

You can cool off for up to six months or exclude yourself from the casino for up to a year. Both options prevent you from depositing money, but with cooling off, you can still access your account to withdraw the remaining funds.

Final Verdict on Cleopatra Casino

Cleopatra Casino offers generous bonuses for regular players and high rollers. If you register, you can earn a 100% bonus up to €4,000 on your first deposit, with a 35x wagering requirement! Keep in mind that the bonus is active at the time of writing, and the casino can change it at any time. 

Fans of Egyptian culture will love the casino, which features many slots such as Doom of Egypt or Book of Truth. Even if you aren’t a fan of the ancient era, you can still enjoy classic, modern, and progressive jackpot slots from top providers.

One of the primary reasons people decide to join Cleopatra Casino is the wide selection of games. If that’s not a strong enough reason, remember that the casino boasts our Certificate of Trust, a valid licence, an abundance of payment methods to choose from, and excellent customer support that has your back in case something happens.

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Player Reviews

6.6
36 reviews
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Awesome25
1 year ago
10

Cleopatra Casino stands out as a shining Egyptian gem in the world of online gambling, offering an exceptional gaming experience that combines excitement, accessibility, and fairness at the root of it! Having been a loyal icy member of this vibrant community for a years, 2020 to be exact, I am continually impressed by the myriad features and benefits that Cleopatra Casino brings to the table. Like loyal servants making worthy offerings to the Egyptian royals!

One of the most notable aspects of Cleopatra Casino is it's commitment to making gaming accessible to most. With the option to deposit as little as $5 CAD in my currency via Interac E-transfer through the Loonie merchant of Cleopatra casino's cashier page, Cleopatra Casino ensures that players of all budgets can partake in the thrill of online gaming without hesitation. This low entry barrier opens the doors to a world of excitement and possibility, making it easy for everyone to join in on the fun at such a low starting minimum!

Reflecting on my personal experiences with Cleopatra Casino, one unforgettable moment stands out above the rest. In 2020, I had the incredible fortune of winning the Cleopatra lottery, securing the coveted prestigious 1st place prize of 1000 euros. The rush of happiness, shock and exhilaration upon discovering my win was truly unforgettable as it is memorable! However, it's important to note that the win of mine came with a wagering requirement of 35x, meaning I needed to wager $35,000 CAD to unlock the full potential of my winnings.

Navigating through the tiring mazes and dangerous traps of Egypt, wagering requirement were made smooth by Cleopatra Casino's transparent terms and conditions. With dedication and strategic gameplay, I was not able to fulfill the requirements but I did enjoy the fruits of my enriched travels. Despite the challenges posed by the wagering conditions, the journey was ultimately at an end and I emerged with a newfound appreciation for Cleopatra Casino's commitment to fairness and integrity despite the loss involved.

Moreover, Cleopatra Casino's policy of capping maximum winnings at 10x the bonus prize whether from their tournaments or lottery ensures a level playing field for all players, promoting a sense of fairness and equality within the casino. This dedication to responsible gaming further hardens Cleopatra Casino as a trusted and reputable online gambling destination. I always come back because Cleopatra Casino offers no deposit free spins at rare times, bonuses that were free spins and match offers at fixed ranges.

In conclusion, Cleopatra Casino continues to leave me open to it's various options to allow me to play more and more. Cleopatra Casino offers an unparalleled experience that is both appreciated and rewarding. With its low deposit requirements and exciting promotions, Cleopatra Casino remains one of my top choices for immersive and enjoyable online gambling. By the way, the loyalty points when fully racked in is at 100 : 15 meaning the minimum converts the points to $15 or equivalent! Personally I don't see other casinos have a huge conversion but each one has it's own point scheme like wager free or with WR. The last prize I won in Cleo has been 50 free spins this year from the lottery, still pretty good from a single $30 deposit which is their minimum to obtain a lottery ticket.

Message
Electron63
2 years ago
1

Currently nothing. The VIP program is poor and in my opinion, the casino is in trouble. I would have serious hesitation before playing there, you have been warned.

I have been an active player at Cleopatria for Years. I have rarely had any issues. However, as of now that has changed. I have been waiting for a measly $100 Euro payout for 12 days now. They say it's a technical issue on the payment provider end. I chat with them every day, and every day I get the same answer. I did post a complaint here on AskGamblers. The complaint went unanswered. My days at Cleopatria Casino are over! I would strongly advise players to STAY AWAY. The way I am being treated is criminal, in fact there is a word for it, it is called FRAUD!!!

Message
Heksuuu
3 years ago
3

Didn't give me an AG coin as "This bonus isn't available in our casino. I can't issue you this bonus. 😞", they said.
"Maybe there is some issue on their side. Or maybe this bonus needs to be reactivated. Feel free to contact us later! 🙂"
Personally I'm really annoyed by this.

Message
tysonopisano156
3 years ago
3

Cleopatra casino is very easy to navigate around in. They have all the games I enjoy playing and games load fast. Chat is always polite when you reach out to them.

Having said that chat is always polite when you reach out to them, be prepared to have to reach out to them numerous times when attempting to cashout out, because even a fully verified player will have issues and find themselves in "pending" for an unreasonable amount of time with no clear explanation as to why.
Easy to deposit but not withdraw.

Cleopatra casino previously (before 2021) was fast at cashing out, now they are not.
If you enjoy efficient, seamless, stress-free cashouts you might want to bypass this casino altogether.

Message
Naaaziii
3 years ago
6

The score is six but you can expect that this site is pretty good compared to other sites. It has a strong foundation which helps the overall future of Cleopatra Casino. You should be happy with this since you have a lot of games to play on this site and the selection is top-tier.

However, that might be the only elite part of the website. The platform is solid and that means it has a bright future if they work on it. The games aspect is good and the payment methods and procedures are strong considering all of the changes.

On the negative side, it is hard to see that Cleopatra Casino will wow people because there are limited high-level strengths. It is disappointing that some of the games are lacklustre which is not what I want to see from the games that I’ve seen.

I hope that it improves to the point where it will become an elite site, because the game selection is pretty good. I hope that it can improve so that it can reach the high levels of the elite casinos. Mistakes can pop up but it can improve as long as the casino is watching.

Johnnygotthebone
4 years ago
5

Deposit options friendly for Canadians and then game selections suits my needs. Customer support although robotic is available without a long delay. Emails are responded to ASAP. They are legit and offer honest gaming.

I tried cashing out and it they have the same issue as all other sister casinos. INTERAC is not a bank. It’s impossible to provide a screen shot of the transaction unless it’s from our bank and it won’t show their name as it just shows GIGADAT.

They made me waste hours emailing GIGADAT to get transaction ID. Awful.

The problem with them is now the pending period can reach 10 days according to support. Mine was processed after 48 hours.

In 2020, payouts were instant.

Message
Cleopatra Casino
3 years ago

Hello, JOHNNYGOTTHEBONE,
Thank you for your review.
Bank transfer withdrawals are usually processed within 3 banking days. The payment specialists do everything to process the cashouts faster, that's why it usually takes less than 3 days. During the absence of high load, cashouts may be processed within a few hours.
Contact us via chat if you need anything, please.

Thank you,
Have a nice day.

TMPTRS
4 years ago
7

I have been playing here a while - I love the array of providers and games, I have won small a few times which is ok. The withdrawal process was easy. I do recommend this place. They have 24hr chat who are willing to help. I did really like this place and in a way still do if they would change the minimum withdrawal.

But this is the kicker... WITHDRAWAL NOW IS MIN $500 ... personally, that's over the top especially if you deposit about $20. Why $500 bit greedy for my liking... I can still rate you high but in realism, you don't really look after loyalty.

Message
Cleopatra Casino
4 years ago

Good afternoon, @TMPTRS!
Thank you for your nice words about our customer support service and compliments to games.
As for withdrawals sums, it is only one method that requires 500$ minimal cashout, all the others can be used from 10$ winnings. Try them, hope my advice will be useful! In case you have any other questions, contact our support, please, they will recommend all the available methods to you.

Purrdycat
4 years ago
2

Playing from NZ. Easy to deposit, lots of games available. This was my favorite casino to play for a while. Quick and easy process for my ID to be verified etc

Withdrawal and deposits always went smoothly for months until I started winning larger amounts and then suddenly withdrawals were declined and my chosen withdrawal methods (visa, bank deposits) we're unavailable. Funny that. Gone elsewhere

Cleopatra Casino
4 years ago

Hello, @PURRDYCAT,
Please, write to our support service, they will recommend a suitable method of depositing and withdrawing from your country.

seettle_99
4 years ago
8

I deposited several time here, and several times i was in plus. So i can tell that there were no problems with verification and withdrawals. so i am satisfied.

Cleopatra Casino
4 years ago

Hello, SEETTLE_99!
Nice to hear that you're satisfied. We'll try to keep the bar!
Good luck to you in future games!

Fiekie247
4 years ago
8

Cleopatra is a casino operated by Direx N.V. and is licensed by CMS Trust for Curacao EGaming in Curacao. This is an excellent platform for casino players, they have an impressive array of games, as well as an attractive layout, and a competitive Welcome Bonus offer. An interesting feature on this site is that you might occasionally see the names of some of the lucky winners on your screen. Apart from the amount of money they’ve won, you can also see the game they were playing when they won.

Unlike most other online casino sign-up procedures, you have two options when it comes to Cleopatra casino. The first option is to use your Facebook or Twitter account, whereas the second one is to fill in your details. Depending on which option you choose, you might need to provide more information later on.

The site offers a 100% Welcome Bonus up to a maximum of €4000, which is spread over three deposits. If you are a new player then the wagering rules require you to play through the bonus amount 35 times within 14 days of claiming it. There are also regular promotions on offer, including weekly bonuses and a cashback loyalty scheme, worth up to 15% for regular players.

Cleopatra Casino works alongside some of the industries leading casino software providers. And upon closer inspection, you will find some of the more reputable names in the business, such as NetEnt, MicroGaming, iSoftBet, Playtech, and plenty more.

The customer support is not too good compared to other online casinos. I tried to use the on-site message form a couple of times, and although I received replies, it took a while for them to respond. It also seems as if there is a live chatbot and many casinos do this and if it cannot assist with the correct answer, you will be transferred to a real person.

I like Cleopatra casino and the fact that the minimum deposit and withdrawal is 10 euros, is simply awesome. Wish I had claimed the AG coin as when I signed up, there was no coin available at the time.

Message
Cleopatra Casino
4 years ago

Hello, FIEKIE247!
thank you very much for such a detailed, profound review, we believe that Cleopatra Casino will be the lucky one for you for sure!

petitegamer
4 years ago
1

To be honest, I was curious about all the reviews here and I decided to take a closer first hand experience on this casino. at first the main page looks very "Cleopatra style"

As I was mentioning, my curiosity about how good this casino is based to the 9 stars in my mind, somehow, I believed that this was a nice place to have fun, however the reviews don´t give too much credit to it.

As a good player and researcher in casinos I did my on field exploration, I used my AG 5$ to be able to play there but before I did a screenshot of my account and the AG section to prove customer service that my request was Legit.
Well, That is what I thought.

I did registered to the casino and reached customer service ASAP. I was surprised in less than 2 min I was talking with a human agent, I explained what I was looking and the agent said I was not qualified to get the 5$ from Ask Gamblers because the link I used to register my account there was the wrong one. I have showed a screenshot of my account here in Askgamblers with the valid funds and that was the same to talk with a wall.

In conclusion if customer service are that inflexible in that casino, I guess they are not going to get a simple dollar from me.

Message
Cleopatra Casino
4 years ago

Dear PETITEGAMER,
we do believe that eventually the issue resolved successfully, but if not - please, feel free to message at [email protected], and our manager will have a look at that case. Please, accept our apologies, thank you for understanding!

lbhilux
4 years ago
3

I was looking to try a new site and came across Cleopatra Casino. The reviews seemed ok and deposited a few times and played here and there to try it out and thought the overall experience was good so I deposited more.... That's when things took a surprising turn.

In another review someone mentioned about having made numerous deposits and not win in sight. A casino representative actually replied and said to contact them for a fadhback on losses etc....

After having made six seperate deposits during one afternoon/evening, all of which were losses I contacted the support team to ask about a cashback...

The agent I spoke with (name rymhes with Axe) flat out said no, which blew my mind as you would think a new customer, who's just made six seperate deposits, all of which had no deposit bonus would be an automatic cashback without even blinking an eye... I mentioned there are plenty of sites happy to give a cashback in that situation, but that didn't phase him one bit. I then politely asked if he could close the account saying it was a shame, but I'd deposit and play at another site instead as I was very disappointed seeing as a casino representative had stated it in a review.

The level of incompetence to allow new customers to walk out the door (in circumstances like this) and head over to a competitor to continue their spend is beyond belief... And why you should BEWARE of this site. The same dodgy things will happen when it comes to trying to withdraw $, mark my words...

Cleopatra Casino
4 years ago

Dear LBHILUX,
as we can see, unfortunately, you refused from getting bonuses automatically, therefore you didn't receive any for your deposits. Apart from that, the minimum deposit amount shall be higher to be eligible for the bonus. This is why the support agent couldn't add anything to your account. We are very sorry about that, however, we hope for your understanding!

Daksheshpatel6
4 years ago
1

A lots of games
Variety of promotion promotion
Various tournaments
Website easy to operate
Various deposit method
Live chat until they work
Live stream of casino available

Let me tell you something, you wanna deposit and wanted to obtain a bonus than system didn’t add it for you. Then, you ask them to add they will refuse however they will give you some spins instead of bonus which has $75 withdrawal limit which is sucks. I won $2800 and they didn’t pay me a dime.
Consider this factor before you start your journey here

Message
Cleopatra Casino
4 years ago

Dear DAKSHESHPATEL6,
we are very sorry about the situation that happened to you. However, we will try to find out wwhat went wrong.
We private messaged you. Thank you for your understanding and patience.

Inactive user
5 years ago
2

Lots of games to choose from, bonuses are not bad either. 2 of the 3 customer service reps were a pleasure to deal with. The bonuses are comparable to other on line casinos.

Transaction times for deposits into my casino account took much too long. I made 3 different etransfers via Gigadat, although Gigadat sent me an email confirming my transaction was successful, every deposit was considerably delayed into my casino account. First deposit took 1.25hrs, second deposit tooK 5hrs and the verdict is still out on the last deposit (so far it has been 1.5hrs). I am not sure why their process is not as efficient as other casinos and would think correcting this issue would be top priority, since it must have an impact on their profit (the quicker the money is deposited, the quicker people will make another deposit). Third time is the charm for me and it is time to move on to another casino, there is a lot of competition out there To spend any more time playing at this casino.

Cleopatra Casino
5 years ago

Dear MONKEY_GIRL,
we appreciate your sincere feedback, and we must admit that withdrawal time could have become longer than usual due to the increased amount of such requests. However, this issue is really a top priority, and we really hope that you wouldn't experience this anymore. Thank you.

ttpei
5 years ago
1

Fast payouts, although payouts are few and far between. Good selection of games. Speedy verification. Good comp point system. Good cash back system. Daily 30% deposit bonus is ok.

This is probably one of the lowest paying sites I have played on, and I have played on lots. It’s constant losing, and very few free spins triggered in game play. Generally every time I play I get up to around $100-$200, and then it just takes every cent without any trigger of free spins. Honestly, I wouldn’t recommend anyone to waste their time and money here. If I didn’t get a 20% bonus and have an account with some of their other sites I wouldn’t be playing here.

Cleopatra Casino
5 years ago

Hello, TTPEI,
we are sorry to hear about your experience at our casino, sometimes bad luck happens, we must admit that. However, we would like to remind you that you can always contact our vip manager at [email protected] and get some cashbacks for your losses or you can be offered some additional bonuses.
Thank you very much for your precious comments!

star69
5 years ago
2

Lots of games to play including crypto deposits, and a good live casino-play that only because this casino is no good for slots. Trust me this is not the casino for slots

Never a bonus on slots. I have been a casino player for 20 years and I have never seen such a TIGHT SLOT casino in my life. If you want to give your $$ away than sign up and give it to Cleopatra Casino.

Cleopatra Casino
5 years ago

Hello, STAR69,
thank you for your comments, first of all. Did we understand you correctly: you haven't received any bonuses at our casino which can be played in slots? This can be only possible if a player refused to get any bonuses. However, we recommend you to contact us at [email protected], and we hope that our vip manager can offer you smth for sure!
Thank you very much!

LizzyOG
5 years ago
8

I love this casino. It delivers on all points that you need it to. Quick cashout and quick games. I am about $500 ahead this month just on a few reels and table games. Customer support is genuinely helpful and they take time to sort you out.

Cleopatra Casino
5 years ago

Dear LIZZYOG,
Cleopatra Casino appreciates your nice words, thank you very much, and good luck!

kirke
5 years ago
10

Honestly, I liked everything. And it's weird to say such things about online casino since most of igaming experiences are in one or another way upsetting.

I like their interface, I like super smooth experience with deposits and withdrawals. Withdrawals were the easiest I have ever experienced. I had some good wins after my third deposit and enjoying their bonuses. I submitted proactively all docs and asked for withdrawal, and my docs without any extra email and without any extra question were accepted, withdrawal was almost immediately accepted and is on my card. Unbelievable.

All is clear on their site. What docs to submit, where is what, what are the rules.
Perfection.

Maybe the only suggestion I have is to make a new feature - random game. In general, and by game providers. I like to use such feature and maybe other people as well.

Cleopatra Casino
5 years ago

Hello, KIRKE!
thanks so much for this nicest review about Cleopatra, happy to make you happy!
We'll take into consideration our players' desires, and btw on our web site there is a feature which helps you select games of a certain provider :)
Good luck, and thanks again!

evanoevanob1111
5 years ago
9

A lot of games, nice site, 24 hours support, a lot of deposit and withdrawal methods for Canadian, such as interact etransfer. Very important to me. Overall seems like OK site. I’m new here, deposited 520 and in few hours lost. So far, my experience in terms of winning odds seem low.

Honestly not much to dislike as I’m new here, but I can say I wasted 520$ in few hours and couldn’t have a single win. Barley any bonuses and when you get bonuses don’t pay anything. Very low payout slots compared to other places I played at. Other then that, I got no other complaints.

Cleopatra Casino
5 years ago

Hi EVANOEVANOB1111,
and thank you for your review! We are happy to have such nice players at Cleopatra.
We would also like to remind you that in case you have lost some amounts of money, you can contact our vip manager for some additional bonuses or cashbacks at [email protected]
Thanks again, and have a good day!

FSSMPC1207
5 years ago
10

This casino is definitely well recommended. Verification (KYC) only took minutes to wait. My first cashout was approved with 5 hours. Second cashout approved within 5-10 minutes. Since I used interac as my withdrawal method I received text message for the password. Since it was set up into auto-deposit it goes directly to my account (let say less than 24 hours of waiting). As long as you provide everything they need, you can't get any problem.
Aside from that, lots of game choices. It was fun!
This is all based on my own experience as a player! Enjoy!

Some of the games are with restrictions (depends in your country).
There’s one time that I deposit using etransfer and it took so long to be credited into my account. Customer support is helpful so they fixed it right away!

Cleopatra Casino
5 years ago

Dear FSSMPC1207,
your warm words about Cleopatra are highly appreciated!
We do our best to satisfy our players, have a wonderful day!

redeyetiger
5 years ago
10

I don't usually leave any reviews, unless it's bad, but this time I had to let players out there know this site is legit! I sent my documents before I even deposited so it gets approved, was approved less than 24 hours, and the other day I withdrew money, the money was set to my account within 5 hours, most sites makes you wait and gets you to gamble more and lose it all eventually! I honestly recommend this site! Also I don't do bonuses! so if your one of those want bonus make sure always read bonus rules or your winnings can all be confiscated! Honestly amazing site I hope only the best! Better than bitztars and other sites they have on top! More friendly employees.

Only problem i find is when i try to rebet, i can't click the button i even tried to switch browser still have same issue, but i don't mind it! Maybe if they can help me i would appreciate it!

Message
Cleopatra Casino
5 years ago

Hello, REDEYETIGER,
so nice to hear these warm reviews from our loyal players, thank you very much!
As for the rebet buttons, we noticed some issues like that on the provider's side, and we were assured that these issues will be resolved and fixed soon.
Thank you very much for your understanding!

Inactive user
5 years ago
2

I only gave the one extra star, because in the end, I did received my money, after all the negotiating and hours of hard work and time it took to finally get it.
They have my favorite NetEnt games - Divine Fortune & Narcos.

I saw all the positive ratings and decided to give this casino a shot. I deposited 1 k through Rapid Transfer, won a little, and requested a withdrawal. This is when the problems started.
I contacted the chat person to make sure everything was fine with the withdrawal request and he told me everything seemed fine, and that they would contact me via email if there was anything more needed so I could just wait. Okay.
Later on that night, I checked the casino site to find out the withdrawal was cancelled. I hadn't been notified in any way (nor was later at any time when it was cancelled twice more). Well anyhow at this point I figured it was because of the documents and I submitted the crucial documents (driver's licence, proof of address) to the site and requested the withdrawal again. Later I noticed the documents had been approved.
Later on I checked my account again, and the withdrawal was cancelled again. Again I opened the chat, waited again like 10-15 minutes to even get someone to reply to me, and asked what was the matter this time.
I was told that I need to deposit 2 k € more to be able to make a withdrawal.
I was like, wtf?
I told the guy there was no mention in the T&C about anything like this and I was not going to deposit even 1 cent more to be able to withdraw my money.
He quoted me the phrase in the T&C and it turned out that obviously I needed to wager my initial deposit of 1 k 3 x before being able to withdraw. The chat agent was just so lost with the most basic casino terminology ever.
Needless to say, I had no bonus whatsoever, only my own raw cash, like almost 100% of the time when I play.
Well this sucks also and is nothing else but another way to try and rob you of your own money. I would somehow understand a requirement to wager your own money (without any bonus) 1 x, but 3 x is just intolerable.
Also it says in their T&C (Under Anti-Fraud policy), that: "Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino." Instead of - according to their own T&C - asking for a payment to do a withdrawal, the chat agent just told me that I can't withdraw unless I haven't done the 3x wagering. Okay. Let's wager then.
After hours of wagering I was still on the winning side. I requested a withdrawal 3rd time.
Later I checked my account again, it was cancelled again.
I opened the chat again and after a good amount of waiting, the chat person appeared. I asked, what was the problem this time.
I was told now, that I must send a screenshot of my bank page where the transaction can be seen. Ok, I did that also.
Then finally later, after hours and hours of effort with the casino, I got an email from Skrill that my withdrawal had been initiated. What a relief.
Also there was some delay/problem in the game, for example when I was playing Divine Fortune and hit a win, the money did not show up in my cash balance immediately (as it usually always does), but I had to close the game to see my new correct balance.
The design on the site is, imo, old fashioned and not very user & mobile friendly.
I do not recommend this casino to anyone. It seems like all Direx NV casinos have this requirement of wagering your own money x3 before withdrawal which is ridiculous. I decided not to use any of their casinos anymore. Also the way they treat customers in my view is just disrespectful.
There are many excellent casinos out there - for example Thrills, SlotWolf, Video Slots, No Account Casino, High Roller, Maria Casino, Prank Casino, Frank & Freddy...
Just to name a few. I recommend one of them instead.

Cleopatra Casino
5 years ago

Dear ANNIKALE,
we are deeply sorry for the inconveniences related to the wagering requirements. We consider every feedback from our players and try to follow their preferences. We are inviting you to Cleopatra again, and can guarantee that you won't come across issues like that anymore while playing!
Our apologies again!

big.layla
5 years ago
9

I am pleasantly surprised by this casino. Wanted to check some new casinos because I wanted a change. And I found this one on some forums. It has all of my favorite games, many withdrawal options. Chat is there for whatever I need. Now, I just need to collect some money.

I really do not have anything special and negative to say about this casino. I still didn't experience any colossal setbacks. Nothing that would differ this casino from the others. I am satisfied.

Cleopatra Casino
5 years ago

BIG.LAYLA, nice to hear this warm feedback from our players, thanks!

Inactive user
5 years ago
10

The only casino on this site and the only one casino that are doing what they promote and what they say in their terms and conditions. They say 0 to 24 hours withdrawal and yes you get your money in your account within a maximum of 3 hours. Not like others who promote and say 0 to 24 hours but take more than 3 days. I don't understand how ask gamblers give certificate of trust to casinos who say 0 to 24 hours withdrawal and also say 48 hours withdrawal request hold time, this means 2 different things. But well done to cleopatra casino for being doing what they promote. And I don't know why you don't have a 10 star rating and are number one in the casino reviews and not getting any awards. The award winning casinos and 10 star rated casino on ask gamblers site are just hopeless

The only negative part is the slow loading time when playing on mobile but I don't think this is even from the casino side as it may be the network carrier problem or mobile not upto the casinos great animations

Cleopatra Casino
5 years ago

AVLYNE, hey, great to learn about your positive experience at Cleopatra! Thank you!

Johnnygotthebone
5 years ago
10

Update review April 2020
This casino is perfect in every way shape and form. Ample deposit and withdrawal options. All kinds of games. iPhone.

Extremely generous with their cash back and bonuses.

This is a AAA casino. Don’t worry players. You will not be disappointed.

My rtp is less than 100%.

The only issue is sometimes Netent and Playtech need to reload. Is it my connection?? I don’t think.

I don’t like the requirement on the weekly tournament bonus. I ended up 8 and got $300 with a 35x requirement... yes free money but I did wager 25000 that week. Dunno if that’s fair. I got the balance to $1500 but the several Games were excluded. The requirement in CASHBACK is less.

Message
Cleopatra Casino
5 years ago

Dear JOHNNYGOTTHEBONE,
thank you so much for your feedback, we are very happy about having such players who help us improve!

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