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Casino Heroes

VERYGOOD 8.3
PLAYERS FROM UNITED STATES NOT ACCEPTED

Casino Heroes (formerly known as Casino Saga) is an online casino powered by NetEntertainment, Microgaming BetsoftQuickspin, Push GamingYggdrasil and Play'N GO. It was created by Scandinavian game enthusiasts who wanted players to take the online casino to a new level of experience. All games can be played instantly via a compatible flash browser, and the casino has a mobile casino. Casino Heroes is licensed by Malta Gaming Authority, and Curacao eGaming.

The casino stands out with its pretty straightforward adventure set at the Hero Islands that engages the players. The evil dragon called Betser has stolen the King’s golden crown, and he hid it on the Treasure Mountain. To guard it, Betser has placed bosses, one in each region of the island. Players are challenge to move through the regions, fight against the bosses and bring back the stolen crown.

Restricted Countries

At present Casino Heroes do not currently accept players from the following countries: USA, Russia, Italy, France, Guyane (French Guiana), Reunion, Guadeloupe, Martinique, China and Hong Kong.

Virtual Games

Choosing games at Casino Heroes is really easy, with its clear interface which is suitable for both beginners and more advanced players and include a range of search and filtering possibilities. Casino Heroes provide a unique list of games which include Video Slots, Roulette, Blackjack, Table Games and even Video Poker Games.

Video Slots include some fantastic renditions from both NetEnt and Betsoft. You control your island journey dependent on the games you play. Your journey begins on the map in a place called 'Heroes Ville', you simply move forward by playing your favourite slots and games. These may include online slots like Twin Spin slot, Magic Portals slot, Dead or Alive slot, or even After Night Falls slot

Casino Heroes offer more than 20 different table games, there really is something for everyone here. Games include the likes of Caribbean Stud, Craps, Red Dog and Casino Hold em'. Not forgetting endless variants of Roulette and Blackjack.

Finally, the casino have a range of video poker games like Jacks or Better, Deuces Wild and Bonus Poker. The full range of games can be viewed and played on the casino website and mobile.

Live Casino

Casino Heroes Live Casino is powered by Evolution which is the world’s number one Live Casino provider. At Casino Heroes you will find tables to suit everyone’s needs, from Party tables to Platinum VIP tables across Roulette, Blackjack, Casino Hold Em, and Baccarat.

Support

Casino Heroes have a customer-oriented approach to gaming. You can chat to one of their support heroes who are a group of highly trained individuals who aim to offer the best support by catering to the players needs and offering a rapid response time to all queries. Unfortunately, the live chat working hours are from 10am to midnight CET.

Players can also head straight to 'The Heroes Oracle' where you will find not only answers to the five most common questions but also answers on how to play their games, how the Boss games work, Player Accounts, free spins and bonuses, deposits and withdrawals as well as technical questions and answers regarding licences, security and the casino itself. An amazing selection of FAQ's.

Security & Fairness

The games are built by the well known NetEntertainment which is a trusted brand and have verified systems to make sure they are built in a fair way. Casino Heroes uses SSL encryption (https) which basically means all traffic in and out of the casino is encrypted!

Pros

  • Instant play Casino
  • SSL encryption
  • Software are proven fair
  • Live Chat Support

Cons

  • Up to three days pending period
  • Live Chat not available 24/7

Screenshot

Casino Heroes Reviews by Players

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Jacob86 10 reviews
Sweden
Message
Unclear bonus terms made me deposit at scam terms. So basically I took the welcome bonus at casino heroes 2 months ago. I lost all the money including bonus money. I later got an offer of 100 free spins with 20 euro deposit. I played through these and won 15 euro (total 35 euro in account). The wagering requirement was 8300 euro, basically impossible to achieve.

It wasnt big money but still I would warn of taking any bonus at this casino. Your old bonuses never go away. So the wagering requirement sticks forever, and is added with new bonus. I have never played at a casino that handles it this way.
XiejeNL 3 reviews
Netherlands
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-Various selection of videoslots
-Ruby's & fighting with a boss is nice feature
-Withdrawal is fast
The reason that I stopped depositing here is because lack of loyalty for depositing player's. If you see my history I have withdraw once like 1 time and deposits like 100 times in the past and when I ask live support for something goodwill bonus I don't get anything in return.

That's my experience, I hope they will change this in the future.
LeoDubbed 122 reviews
Netherlands
Message
An exciting journey doesn't always have to be outside.

Casino Heroes was formerly known as Casino Saga and it was the second casino with a journey. Who was the first you might ask? That was clearly Casumo. I think because of the popularity of Casumo, some millionaire decided to start his/her own online casino and then Casino Saga was born.

At the time Casumo was new, I was kinda addicted to the casino. It was something new, something excited and something challenging. Not long after, a new casino has arrived and it was called Casino Saga. This one had a better journey, a better welcome offer and it has boss battle.
Man, I love those boss battles.

I still remember the best day of playing at this casino. I have won a boss battle and I was awarded with €500. I couldn't believe my eyes but when I went to the treasure chest page, I saw the €500 waiting to be claimed and some experience points but I wasn't interested in them. So I claimed all rewards and went straight to the cashier to make a withdrawal. And there I found out that the free €500 was not real cash but it's bonus money. Within a second my mood changed from happy to sad of disappointment. I had to wager about €20.000 in order to request a withdrawal. That was the largest amount I've ever had to wager in my gambling life and I knew that it was impossible to do. After several hours playing on various games, I only managed to clear 20% of the wagering.

Recently, they have changed the boss battle. There's no more wheel to spin. I actually miss that, but they also added the free spins shop that could be bought with the gems they awarded you for playing. The winning from the free spins are not wager-free though. In fact, all their free spins offers are not wager-free. That's something I don't like about them.

Regarding the withdrawals process, they are fast enough. 3 to 6 hours is the normal time frame for e-wallet but it could be longer.

I had great time playing here and I hope they will add more games in the future.
Cracytermit 1 review
Norway
Message
This is the worse casino I have played on, I use a lot off money on Heroes Casino. The problem was when I wanted to take out the money I win, then I get at they have problem with payout. But the message I get up was at the don't have any agreement with pay system to my country Norway. So for me this is something I never have experience on other casino I have been played on. So a good advice, stay away from this Casino. My advise find another casino other then Casino Heroes.

CASINO HEROES REPLIED ON FRIDAY 17. MARCH 2017
Dear Client,

We do appreciate your feedback but would like to clarify the situation. We had an issue which affected mainly our Norwegian players doing bank withdrawals. This issue was due to a technical glitch which started and affected some withdrawals over the weekend. Our support agents advised all affected players to either withdraw using one of our available methods or to wait till we notify them that we have solved the issue. Norwegian bank withdrawals were back up and running as usual on Monday. We do apologise for the inconvenience caused and assure you this does not usually happen. The issue was also dealt with at higher management and procedures and actions have been taken to ensure that such issues do not occur again.
On behalf of the casino we do apologise again and assure you that we constantly strive to have the best offering in the market. We also hope that you will continue your journey on our website and have an enjoyable experience.
Tippejan1 1 review
Norway
Message
I have tried many online casinos, and most of them are quite similar. Same games... same bonuses.. and same wagering rules which makes it IMPOSSIBLE to withdraw any of the bonus money.

Casinoheroes.com, however, is different! If you prove yourself worthy of their VIP status, you are granted extremely generous benefits. No wagering.. and you also get a personal VIP consultant that makes sure that you enjoy the gambling experience with casino heroes.com. Of course I understand that his job is to make sure that the customers are happy, and in that way stay loyal to this particular online casino. But the way they follow up is beyond what I have ever experienced elsewhere.

They have great cash back deals; every Monday you get 20% of last weeks losses refunded. And every now and then your VIP consultant sends you an e-mail, informing you that he has granted you a little gift of 2 - 3 - 400 euros. On one occasion, my VIP consultant sent me an e-mail, informing me that he would treat me with a little surprise in a couple of days. I was the amazed to realize that he had granted me a gift of 2000 Euros!! And there was no wagering.. The only thing he expected in return was that I just "play a little, and don't withdraw everything right away".

My VIP consultants name is Gianluca Pala, and I strongly recommend that if you ever sign up with casinoheroes.com, you should definitely try to make sure that you end up under this guys "protective wings". Of course this is his professional job and everything, but he seems like he genuinely cares about his clients. Truly, truly amazing! Thank you for everything you have done for me so far, Gianluca. You are the best!!
Łukasz G. 28 reviews
Poland
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I am long time loyal member and usual depositor the Casino Heroes is solid with enough software for my needs. I really like the website design the idea of little mmorpg or some kind of online The Settlers massive multiplayer game. The only negative but very hurting for me was the total change of the boss fights. I do not feel, like or win close worth winnings than previous wheel fight. The essential thing why I chose the casino in the first place :( I won some nice bulk of credits but never a really big win here.

So, I never checked how the withdrawals work at Heroes. Maybe I was unlucky but I will give a short time more to check and believe in Casino Heroes reputation. But if I will wait too long I wont deposit because its a little bit irritating comparing my favourite Online Casinos I am usually playing. Will see, HOPES TIGHT! Everybody is treated fairly, no additional no deposit begged out of chat bonuses just the staff you won etc.
There is not a problem with them at all just wanted to check the withdrawals here someday :)
The mobile platform and the customer service or for superior than 90% of the casinos that offer online gaming. The game selection is also solid.
I had a very good run over here last month, I really enjoyed myself, now they have removed Netent From the Canadian market, and I don't play there anymore.

One thing that I must caution you on, and it was enough to make me close my account for weeks at a time over the year, is there challenge. There is no way in hell that this is random. I went through though MUHAHAHA ***** about 10 times, and I lost every single time and most of the times I didn't even get one hit on him. That is not random, even customer support said it was weird and they offered to make me skip it. Unfortunately, I will never make another deposit on this casino again because of that.
Bazzie 1 review
Netherlands
Message
After playing a lot of big well branded casino's tried this one about six months ago. This is the first casino where I won big(2500 Euro) with Bonus money. I never believed you could win big with free spins. The casino only has slots and that is what I like. The focus is on the slots. Quick payouts with banking(2 working days). The heroes theme(game) is set up nice and as I said I won big with it. First casino I 100% trust.
Games can get slow when the the animated winning coins are added to your balance happens from now and then, refresh will get you going.
Genn S. 1 review
Australia
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My experience with Casino Hero is like nothing I have ever seen at any other online Casino and trust me when I say that I have been and played at them all!!

The withdrawal times are little to none. Any complaint or issue has been dealt with promptly and professionally. The games selection is fantastic with new games & providers being rolled out constantly. They are so generous with no deposit free spins given out regularly, fantastic promos and their tournament/comps are fun, unique & always fruitful. Love the adventure of battling bosses and collecting rubies to purchase bonus free spins on the game and bet value of ur choosing. IT'S FANTASTIC!!

I have waited weeks or months & spent small fortunes before getting $5 bonus credit or 10 free spins from other casinos... Its a joke!! But as a VIP here I have actually been given real money bonuses and have an account manager (Gianluca) that cares enough to know my favorite games and offer me free spins on that game. Not just 10 or 20 free spins... I'm talking about the sort of amount that will put a huge smile on ur face & keep u occupied for a while. I even once requested a few free spins on a very popular new game and was expecting a 'No sorry' reply, but was blown away when I got a yes reply and I enjoyed spinning every single one of them.

I am a VIP at numerous good, reputable casinos, that assign u a VIP manager. None of them compare to being a VIP at Casino Hero. I have been treated like royalty from the very first email I got from Casino Hero VIP Manager - Gianluca. His professionalism as well as his high level of customer service/support, has been unfaultable!!!

Live Chat Support Agents always have an 'extra mile' attitude when speaking with them and always show that they have paid attention to even the small details regarding my account & playing history.

Gianluca and All of the Casino Heroes support team really make it an absolute pleasure to deposit & invest into this casino. I just want to share my experience at Casino Hero so that more people can get to try a real A-grade casino and join in the adventure & fun!!
With the exception of not being able to deposit using Paysafe vouchers, I honestly don't think that I could find 1 thing that I could fault with this Casino.
Andreas S. 1 review
Sweden
Message
If you wanna play casino for real there is only one casino that will let you make fast and easy deposits/withdrawals never cause trouble using logical rules which everybody more or less understands. Not like many other casino who got the most ridiculous rules and in the end you'll never get to withdrawal.

Trust me when I say this I've tried almost every single netent casino out there and always get some sort of trouble as soon as you wanna withdraw they slow down the withdrawal for weeks making you send in all necessary documentations then you need to resend and it just takes forever and then in the end you get nothing.

CasinoHeroes Does not do this at all straight forward and easy.

It worked since they opened day 1 as casino saga and still works just as great.

I tried many casinos over the years more or less everyone out there and theres always been trouble as soon as you get to the withdrawal part but at casinoheroes never been an issue at all. Done withdrawals of 4K€2K€1K€ and tons of withdrawal never had a real issue with it, and it goes really fast usually money on the account same day sometimes the day after. They don't come with excuses and slow your withdrawals for days, months like alot of the other casinos I tried does.

And the support of this site know what they are doing they give you great and good responses very friendly people.

The support and the people behind Casino Heroes really deserve praise for their fantastic and awesome job which made me as a player wanting to stay for so long and always been so friendly and in a great mood they are the true Heroes.

I won't go into detail about the vip program but I been vip at many casino and the generosity of casino heroes is something completely diffrent. (trust me if you wanna do casino for real this is where you wanna be part of the VIP-Program.)

Fun contests (won a few of them.) always throw freespins on you and offers bonuses without being a VIP.

Casinos seems to be spam opening every where right now wherever you look there is a new casino. The hard part is finding that true gem that actually rewards you as a player and casino heroes is that gem.

I want to write this review so more people can find Casino Heroes I myself do not think it's worth it playing at other casinos I'm really fed up with having to wait for weeks and weeks for nothing and breaking the most absurd rules slow payouts. And Casino Heroes is so far the only netent casino which never given me issues or anything or slowed down withdrawals etc.
Really got no cons every time I had a dispute they solved it for me fast and professionally and this is one of few casino who actually cares about you as a customer and as a person.
Ingmar56 12 reviews
Estonia
Message
I've played Casinoheroes now almost year.I like this that casino is offering lots of bonus and new rubies system is very awesome. The best part is casino Vip customer program. I became Vip customer at the beginning of the year and I get a personal vip manager (Gian) who is always reacheable when I have questions about bonuses. They offering monthly vip bonuses and many other awesome bonuses. One of my favorite casinos where to play.
I joined this casino a couple of Months ago. At the time I wanted to claim a no deposit bonus but there weren't any available. When I joined I liked the look, the adventure this casino has, progress while playing and fights bosses and earn rewards, cash money and free spins.

Anyways I made my first deposit of 30 euros which got me around 50 free spins, 25 free spins the same and the next batch was to be available the next day. At this point the free spin was on Gemix and Starbust. They had YGGDRASSIL games( At this time I didn't know YGGDRASSIL games yet, I was only familiar with NetEnt mostly)After I completed my free spins I decided to play Vikings Go Wild on minimum bet of $0.25 and I had a balance of 30 Euros.I was surprise by how many Wilds you get on every spin almost and thought to myself I am going to win big on this slot. The Vikings slot was cold and I lost about 15 Euros I decided to go back to Gemix and played 0.20 euro bet. My balance went up and down until I was down to 8 Euro and I had a big win of 123 euro's, I immediately stopped playing and contacted support about withdrawing , they explained that a certain amount will be forfeited which was bonus money and I was fine with it.

I requested a withdrawal and 6 hours later the money was in my neteller account without any verification needed. This took me by surprise how quickly it was and I couldn’t believe it as this was the quickest withdrawal I experienced.

I will rate this casino an 8/10 as the game selection was broad and withdrawal was very quickly and support were amazing.
The do not offer cash bonuses, only free spins offer for the first deposit. After that no bonuses – which was a down side for me and it would be nice if winnings of free spins you win during boss fights are wager free. These are the reasons I deducted the 2 points
mikethespike 6 reviews
Belgium
Message
Are you kidding me? They couldn't pay me, an expert 10+ year veteran gambler, a million bucks to find 1 thing I 'DON'T' like about this casino.

No I do not work for Casino Heroes nor am I affiliated with any staff member or stake holder. I'm just a gambler, I like gambling and as a business man I have certain "golden standards" to which I hold my own endeavors to. No one has matched my vision of how one should run its business, except for the people behind Casino Heroes. Never, not on ANY other casino (and you can name them and I have played them- trust me) have I seen such enormous, extravagantly high levels of service and "customer-first" principles as in this casino. What do you want to know? Wagering requirements on bonus offers? Who cares?

Once a VIP you will be given Real cash when you're having a bad day from excellent VIP managers with unprecedented people skills such as Casino Heroes VIP Manager Gianluca Pala who was clearly born to do his job. Offers? How about at an interval of, say "every day"? Or "VIPs get real cash monthly or Super Spins with as little as 4x wagering or up to 2000 Euro Real Cash (instant withdrawal no playing) cash backs for all losses"

Withdrawal times? Lightning fast, within a couple of hours for E-Wallets. Transaction fees? Sometimes they don't even charge them, out of extra-service towards you, and otherwise, extremely low.

Customer support? Besides being able to contact a VIP manager in the middle of the night, skype with them or send them a text or mail, you can use standard support systems and be given "warm hugs" from more-than-excellent support staff when you have a question or issue (which is responded to instantly in my experience), instead of the cold, distant "darn another customer" attitude you can expect in some less reputable casinos. Payout out rates? Game selections? How about "yeah. What you want, they got" as an answer?

I have long thought about starting my own casino enterprise, but now seeing Casino Heroes is on the block, I seriously doubt my entrepreneurial skills are enough to battle this would-be competitor.

They have done EVERYTHING right. Not even the biggest on the block do I _truly_ trust with my money - but I fully trust Casino Heroes

Am I a casino rep? No, check my history, if something is bad, I'll state it. I'm just a gambler, that found THE casino, after a loooooong search.

Casino Heroes, you are literally; the best in my opinion, and coming from a veteran gambler, you can be sure that means a lot!

That you, for existing!
I dislike the fact that Casino Heroes is the only one in my opinion, of the 500+ casinos I played at, that does things right! It caters, to the gambler, and not to the staff, management or CEO of the company. YOU, are in for an adventure the moment you sign up, and I personally guarantee it.
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