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Casino Heroes

VERYGOOD 8.31
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Casino Heroes review

  • Mobile casino included
  • UK Gambling Commission license
  • Software are proven fair
  • Live chat support included
  • Up to three days pending period
  • Live Chat not available 24/7
General info & Latest Promos
Website https://www.casinoheroes.com/
Established 2014
Owner Hero Gaming Limited Casinos
Casino Promotion Casino Heroes: 100% up to £50 + 20 Bonus Spins on Starburst activated every day for the next 10 days

Casino Heroes (formerly known as Casino Saga) is an interactive online casino powered by NetEntertainment, Microgaming BetsoftQuickspin, Push GamingYggdrasil and Play'N GO. All slots can be played instantly via a compatible flash browser, or via casino's mobile casino. Casino Heroes is licensed by Malta Gaming Authority, and UK Gambling Commission.

Restricted Countries

Casino Heroes do not currently accept players from the following countries: USA, Russia, Italy, France, Guyane (French Guiana), Reunion, Guadeloupe, Martinique, China and Hong Kong.

Virtual Games

Choosing slots at Casino Heroes is really easy with its clear interface which is suitable for both beginners and more advanced players. Additionally, it includes a range of search and filtering possibilities. Casino Heroes provide a unique list of casino games which include Video Slots, Roulette, Blackjack, Table Games and even Video Poker Games.

Video slots include some fantastic renditions from both NetEnt and Betsoft. By playing their favourite online slots, players explore the casino's map. The list of slots includes titles like the Twin Spin slot, Magic Portals slot, Dead or Alive slot, After Night Falls slot and much, much more. 

Casino Heroes offers diverse table games, which means there is something for everyone here. Games include the likes of Caribbean Stud, Craps, Red Dog and Casino Hold em', not forgetting endless variants of Roulette and Blackjack.

Finally, the casino has a range of video poker games like Jacks or Better, Deuces Wild and Bonus Poker. The full range of games can be viewed and played on the casino website and mobile.

Live Casino

Casino Heroes Live Casino is powered by Evolution which is the world’s number one Live Casino provider. At Casino Heroes players can find tables to suit everyone’s needs, from Party tables to Platinum VIP tables across Roulette, Blackjack, Casino Hold Em, and Baccarat.

Support

Casino Heroes has a customer-oriented approach to gaming. Players can chat to one of their support heroes who are a group of highly trained individuals aiming to offer the best support by catering to the players needs. Their response time to all queries is quite rapid. Unfortunately, the live chat working hours are from 10am to midnight CET. Players can also head straight to 'The Heroes Oracle' where they will find answers to the most common questions regarding gameplay and the casino.

Security & Fairness

The games are built by the well known NetEntertainment which is a trusted brand and have verified systems to make sure they are built in a fair way. Casino Heroes uses SSL encryption (https) which basically means all traffic in and out of the casino is encrypted!

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [8]
      • New South Wales
      • South Australia
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • Tasmania
      • Victoria
    • Belgium
    • Bosnia and Herzegovina
    • China
    • France
    • French Guiana
    • Guadeloupe
    • Guyana
    • Hong Kong
    • Italy
    • Malaysia
    • Martinique
    • Metropolitan France
    • Netherlands
    • Russia
    • Réunion
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

Casino Heroes Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
ken6760 1 review
United Kingdom
Message

LIKED

Nice casino! Joined because they have my favourite netent games!
Verification needed, easily sorted. Very good customer support that respond promptly.
Withdrawal takes less than 24hrs.
Overall a great experience so far and now my favourite Casino👍

DISLIKED

Nothing to dislike so far.
Keep up the good work guys😎
Nathanarm101 2 reviews
United Kingdom
Message

DISLIKED

I’ve been gambling for some time now and casino hero’s is probably one of the worst experiences I’ve ever had and it would put anyone off gambling. Here’s how it went.

Playing for about a week and deposited 300-350 got a nice run on roulette and got to 1400 my account was then blocked due to not submitting my documents which I understand perfectly and I’m not bothered about that.

I got my account sorted and played some more I then cashed around 1000-1400 and left myself with a few hundred to go play some roulette.
Whilst playing roulette I was going well on a nice role and upping my bet. Then my withdrawal was cancelled and I didn’t notice because I was winning on roulette anyway so I started to bet bigger not knowing that my cashout has been added to my balance mid roulette without any notification to me. I then got onto live chat and asked where my cashout was and apparently it was ‘cancelled’ and I was ‘alerted’ by email so I went through all of my emails that day and nothing at all. I then searched casino heroes into my laptop on my emails and not one email from them saying my withdrawal had been cancelled. They then sent me a attachment if you like, with some bogus email that they ‘apparently’ sent me through my email but they didn’t. I enjoyed the site it had a huge selection of games and I don’t mind losing money because I can afford to play with it but it’s all the fishiness going on is so offputting and I hope nobody else has this experience. Be careful!!!! Customer service is shocking!!!
CASINO HEROES REPLIED ON NOVEMBER 21. 2018
Dear Customer,

We thank you for letting us know regarding your experience with us and we are sorry to hear you have not been satisfied with the service received.

We understand it can be frustrating to have your hard earned winnings cancelled back to the game account, but we would like to point out this is only done when withdrawal is not done back to same payment method, or in very rare cases due to technical issues.

5.2. Withdrawals will be made to your bank account or other withdrawal methods available to chose from ‘the Website’ and/or chosen by Casino Heroes. Please see our Website for the current fee structure. Casino Heroes shall credit you back using the same method as you have previously deposited with, if the method allows this to be made.

Information about the cancellation is always sent promptly to the player via email so that new withdrawal can be done according to the instructions. For each email sent, we have a receipt and delivery status available, and we have no reason to be anything but transparent about this procedure.

We are sorry that in this case you played the reversed funds. We truly wish we have an opportunity to welcome you back to our games in the future and provide you with better experience.
Inactive user

LIKED

Nothing that I can think of at all. Looks pretty but nothing else.

DISLIKED

Avoid this site as they are totally unsupportive of their customers, their customer support is very poor, they are just after your money. This is demonstrated by the fact they are about the only site available in the UK that don’t have G*mstop set up to help problem gamblers who have self excluded via the fantastic G*mstop exclusion site. This is my personal opinion and is based on my own personal experience.

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Casino Heroes bonuses

Casino Heroes complaints

  • 7 of 8 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 891 USD avg amount

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