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Betmaster Casino

GREAT 8.98
Players from Virginia not accepted
Average Complaint Response Time: n/a
Players from Virginia not accepted
Average Complaint Response Time: n/a

Betmaster Casino Review

  • Live chat is available 24/7
  • Mobile friendly design
  • User-friendly lobby
  • Available in several languages
  • Several country restrictions
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General info & Latest Promos
Website https://betmaster.io/
Established 2016
Owner Reinvent N.V.
Casino Promotion Betmaster Casino: 100% up to €1,000 + 10 Bonus Spins per Week on Casino

Betmaster Casino is an online casino and sportsbook which is powered by multiple software providers like Microgaming, Quickspin, Thunderkick, Betsoft, GameArt, Spinomenal and Blueprint Gaming. The site is home to several casino games which includes slots and table games and they can be enjoyed instantly through a web browser. The casinos primary language is in English but it is available in several others too. Members can also choose to play through their mobile casino. Betmaster Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America and Turkey. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

There’s lots of different software providers here so players can enjoy lots of different kinds of video slots. Ones with various themes, paylines, bonus features and variance. Each software provider can be individually found in the lobby to help players filter the games or players can browse all video slots and pick from over 900+. Titles include the 4 Seasons Slot, Aztec Treasures Slot, Burning Flame Slot and 5 Lucky Lions Slot

Again when it comes to table games there are various available from multiple software providers. These include the popular games of blackjack and roulette alongside poker games like Casino Hold’em and Caribbean Poker. 

Players who like video poker games can also find something they’ll like which are available in single hand and multi hand variations. These include Aces & Eights, All American Poker and Aces and Faces. 

Live Casino

There are live casino games available as well and players will need to be registered and logged into their account to play. The games are hosted by real life dealers to give players an added thrill to the standard table games. 

Mobile Gaming

Betmaster Casino even has a mobile version of their site for players who like gaming on the go. Players won't need to worry about downloading an app because the mobile casino is available through a compatible mobile browser

Support

Anyone who needs help and assistance can contact the casino's customer support team. Players who want instant help can use the casino's live chat facility which is open 24/7. Players will also be able to email or telephone the casino for further assistance. 

Security and Fairness

The casino takes security seriously, which is why they use a high level of encryption to help protect players personal and financial transactions. Data will always be encrypted before it is transmitted over the internet. 

They also use a random number generator so players can rest assured that every time they play they will get fair and random results. 

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Casino details
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Betmaster Casino Reviews by Players

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Nitroboj 2 reviews
Europe
Reviewed on February 25, 2020

DISLIKED

Have posted earlier a positive review about fast btc withdrawal. I would like to be known that this is not the case anymore. Have made my last deposit via btc, have tried to made a wd of cca 40€ via btc, but now they have implemented that withdrawals are possible after 24 hrs after deposit, this is just stupid, especially for btc deposits and withdrawals. For me this is a firm no, so I will not play there again since I lost my money not being able to withdraw.
BETMASTER CASINO REPLIED ON FEBRUARY 28, 2020
Hello Nitroboj,

Hope you are doing well.

First of all, thank you for both of your reviews, one positive and another negative. As we told you in our Live Chat conversation, both positive and negative feedback is very important to us since it helps us to improve our product.

We are happy to notify you that the withdrawal logic for crypto currencies was changed, there is no more a time limit to withdraw funds.

We can also see that before you were able to withdraw your funds successfully, so we really hope you can give us another chance. Also, please kindly be advised that your freebet is still waiting for you.

Please let us know if you have any further questions,

Thank you.
jorgevieira1967 2 reviews
Portugal
Reviewed on February 4, 2020

LIKED

Fast registration and great welcome bonus. The email support team response is very fast, they respond in few minutes but not solving the problemas. The odds are ok.

DISLIKED

Timeframe that I was given to first verify my account: 14 business days!!!

In their website they state:
"
- Quick registration by phone number
- Instant withdrawal of winnings
- Wide selection of events and disciplines
- Betting in 2 clicks
- Anonymity
"
So there it goes "Anonymity" and "Instant withdrawal". Just hope that after those 3 weeks they pay my winnings.
BETMASTER CASINO REPLIED ON FEBRUARY 17, 2020
Hi Jorgevieira1967,

Thank you very much for you feedback.

We are very sorry that you have had this inconvenience with our KYC process. Yes, indeed the verification is generally not needed when withdrawing funds, however in some rare cases it may be requested by our Security Department. The verification process usually takes less than 14 business days, but in some cases may take up to 14 business days according to the company's rules.

Based on the date when you left your comment, you should have successfully withdrawn all your winnings by now.

But if there is any further issue, please don't hesitate to reach out again to our Live Chat support (please also mention that Betmaster representative asked you to reach out again via Askgamblers) and we will be happy to assist you.

Thank you!
blondie 1296 reviews
Message
Reviewed on February 1, 2020

LIKED

I stumbled upon Betmaster casino a few days ago when I noticed them on Askgamblers list of new casinos. They interested me as they offered a 100% bonus for first deposit and didn't seem to have any bad reputation. The bonus had 50x wagering requirement, which isn't ideal but also isn't too bad. So I decided to sign up and claim it.

The sign up was fast and I made a deposit of 20eur. I got the bonus right away so I had 40eur balance and 1000eur wagering to meet. I did check the casinos' terms and conditions and didn't see any particular restricted games so I wanted to reach out to customer support. Although they do have a live chat, it seems that they work limited hours so I wasn't able to get in touch with them which is a shame. Only then I realized why there weren't any specific restricted games. At first I got confused as I was seeing only a few games from each provider but then I realized it was because the "Popular" games filter was on. I was worried that there were only a few games at the casino which thankfully wasn't the case.

At first I decided to play Mustang Gold slot. I played with minimum bets, managed to get a bonus quickly and got my balance over 60eur. Then I decided to play the Book of Oz which I have played just a few times. I didn't have a good run on it and I lost my balance without a single feature or any win over 30x bet. A few days later I got my first free spins which were a part of the welcome bonus. I had 10 free spins on Crazy Monkey slot and I won just a few cents which I played out on the same slot.
 
Overall I had a good time at Betmaster casino. I think they have a very wide game selection and I was pleased with the options they had. None of the games lagged so that was good too. However, the only downside is the fact that their live support isn't available 24/7. I would consider depositing there again, as aside from lack of support assistance I have no complaints.
BETMASTER CASINO REPLIED ON FEBRUARY 17, 2020
Hi Blondie!

Thanks a lot for finding time to leave such a detailed feedback about our product. We really appreciate that you mentioned our Live chat service that you didn't like, since any feedback is valuable and gives us an opportunity to improve our service.

I am so sorry that you didn't have a proper support on time as expected, but I want to assure you that this issue has been fixed by now and our Live Chat is available 24/7. You can check it out when have time ;)

Thank you!

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