Page 3 – Player Reviews for Betmaster Casino
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Hello, Thank you for sharing your feedback on your experience with our casino. I'm very sorry to hear that you had not the best experience and understand how frustrating it is. Unfortunately, at that time we experienced technical issues with the Dutch cards processing service we work with. That's why you were credited a cashback as an apology for this inconvenience. However I am happy to inform you that the issue has been solved. I see that after that feedback you made another attempt to play in our casino, so now you can freely withdraw your winnings to the Dutch card. Again, I apologize for any inconvenience we may have caused you, and I appreciate you taking the time to send us this helpful response. Please don't hesitate to reach out to our support team if you have any more questions or comments.
Have posted earlier a positive review about fast btc withdrawal. I would like to be known that this is not the case anymore. Have made my last deposit via btc, have tried to made a wd of cca 40€ via btc, but now they have implemented that withdrawals are possible after 24 hrs after deposit, this is just stupid, especially for btc deposits and withdrawals. For me this is a firm no, so I will not play there again since I lost my money not being able to withdraw.
Hello Nitroboj, Hope you are doing well. First of all, thank you for both of your reviews, one positive and another negative. As we told you in our Live Chat conversation, both positive and negative feedback is very important to us since it helps us to improve our product. We are happy to notify you that the withdrawal logic for crypto currencies was changed, there is no more a time limit to withdraw funds. We can also see that before you were able to withdraw your funds successfully, so we really hope you can give us another chance. Also, please kindly be advised that your freebet is still waiting for you. Please let us know if you have any further questions, Thank you.
Fast registration and great welcome bonus. The email support team response is very fast, they respond in few minutes but not solving the problemas. The odds are ok.
Timeframe that I was given to first verify my account: 14 business days!!!
In their website they state:
"
- Quick registration by phone number
- Instant withdrawal of winnings
- Wide selection of events and disciplines
- Betting in 2 clicks
- Anonymity
"
So there it goes "Anonymity" and "Instant withdrawal". Just hope that after those 3 weeks they pay my winnings.
Hi Jorgevieira1967, Thank you very much for you feedback. We are very sorry that you have had this inconvenience with our KYC process. Yes, indeed the verification is generally not needed when withdrawing funds, however in some rare cases it may be requested by our Security Department. The verification process usually takes less than 14 business days, but in some cases may take up to 14 business days according to the company's rules. Based on the date when you left your comment, you should have successfully withdrawn all your winnings by now. But if there is any further issue, please don't hesitate to reach out again to our Live Chat support (please also mention that Betmaster representative asked you to reach out again via Askgamblers) and we will be happy to assist you. Thank you!
I stumbled upon Betmaster casino a few days ago when I noticed them on Askgamblers list of new casinos. They interested me as they offered a 100% bonus for first deposit and didn't seem to have any bad reputation. The bonus had 50x wagering requirement, which isn't ideal but also isn't too bad. So I decided to sign up and claim it.
The sign up was fast and I made a deposit of 20eur. I got the bonus right away so I had 40eur balance and 1000eur wagering to meet. I did check the casinos' terms and conditions and didn't see any particular restricted games so I wanted to reach out to customer support. Although they do have a live chat, it seems that they work limited hours so I wasn't able to get in touch with them which is a shame. Only then I realized why there weren't any specific restricted games. At first I got confused as I was seeing only a few games from each provider but then I realized it was because the "Popular" games filter was on. I was worried that there were only a few games at the casino which thankfully wasn't the case.
At first I decided to play Mustang Gold slot. I played with minimum bets, managed to get a bonus quickly and got my balance over 60eur. Then I decided to play the Book of Oz which I have played just a few times. I didn't have a good run on it and I lost my balance without a single feature or any win over 30x bet. A few days later I got my first free spins which were a part of the welcome bonus. I had 10 free spins on Crazy Monkey slot and I won just a few cents which I played out on the same slot.
Overall I had a good time at Betmaster casino. I think they have a very wide game selection and I was pleased with the options they had. None of the games lagged so that was good too. However, the only downside is the fact that their live support isn't available 24/7. I would consider depositing there again, as aside from lack of support assistance I have no complaints.
Hi Blondie! Thanks a lot for finding time to leave such a detailed feedback about our product. We really appreciate that you mentioned our Live chat service that you didn't like, since any feedback is valuable and gives us an opportunity to improve our service. I am so sorry that you didn't have a proper support on time as expected, but I want to assure you that this issue has been fixed by now and our Live Chat is available 24/7. You can check it out when have time ;) Thank you!
I like this game. Without any markups and markups, I can say that this is a casino that deserves the highest respect. There are many advantages.
Simple / fast / clear registration, without any hours of verification and without any additions to sending / checking documents.
User-friendly / simple / intuitive interface of the site, easy to use and convenient.
Withdrawal usually takes a matter of seconds, which is a huge plus for the user. Bring on the Kiwi wallet, money wallet dropped for a second. The most convenient / popular methods are implemented for the input / output of funds.
Everything is very simple and fast. Betmaster casino offers great promotions. For example, tennis Monday / basketball Wednesday / hockey Friday / juicer.
Within the framework of loyalty, a lot has really been done for users. I do courses in Betmaster, to be honest, every day, a myriad of different courses and honestly never regretted that I chose this BC.
BC without excess realistically a respected. I'll give you a solid five.
Hi Zeliboba! Wow, thank you very much for such a detailed feedback, we are so happy to read about such a good experience we were able to provide you! We are constantly working on creating positive user experiences, so we really hope to provide you with even better experience when using our service :) Thank you!
Great sportsbook and casino! Great welcome bonus, you get both sports and casino bonus, rollered over sports bonus easily. Made my first withdrawal today via BTC and it only took about 3 minutes to show up! Crazy fast! Very nice and easy to manoeuvre site. :) Excellent!
Hi Nitroboj! Thanks a lot for such a positive feedback, we are pleased that you enjoyed your experience with us! We will be happy if check out our new features and participate in other promotions we are constantly adding to the website.
Compare Betmaster Casino to Other Casinos
Casino has many games from providers (except Netent) that are not standard. Which makes it fun to try out. Some of them pay really well and are very enjoyable. The layout is responsive and fast. Also creating an account is very fast and easy. Just fill in your mobile number and go. (which can be negative when you win but at least you can play right away)
Support is friendly.
Unfortunately I had A LOT of luck on this casino. I deposited 250 euros and got very lucky. At some point I had 10K!!! Then the hassle to cash out started. First it is not possible to cash out within 24 hours of depositing. So I waited 24 hours. Then it was only possible to cash out max 2000 euros (Askgamblers states 7000 per day). So I did the first 2000. After a while I received an online message (not an e-mail). Since the casino window was open on my browser the next day I read the message. I had to send standard documents, passport, credit card AND A SELFIE with the passport and credit card INCLUDING the chat on the background?! Hahaha this took quite some training to be able to include all these things on one picture. (At least I did a stretching workout during corona ;)). Finally I got approved. .... Then I had to request a cashout again... And voila... after an hour I receive an SMS that there was an error with the cashout. Please contact support. Support has told me there is a "technical issue". (I have all the chats and printscreens). This was the standard answer. There is a technical issue please try a lower amount... I tried 500, 200, 100 and nothing. Cannot cash out. Support is friendly but keeps answering the same. It is not possible to cash out. I got fed up and since I play at enough other casinos with instant cashout I just put all on black lost it and requested to close my account. So they "won" 250 euros from me but lost a customer that would play for many years if they just would have done a normal cashout.