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Betmaster Casino has been terminated due to being unresponsive. Consider these instead:

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Betmaster Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 45 reviews
7.2/10
45 reviews
Complaint Response 48 complaints
2 days avg. 48 complaints
What we like
  • Live chat is available 24/7
  • Mobile friendly design
  • User-friendly lobby
  • Available in several languages
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betmaster Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://betmaster.com
Established
2016
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Dutch, Finnish, German, Norwegian, Hungarian, Polish, Portuguese, Romanian, Spanish, Azerbaijani, Greek, Kazakh, Korean, Turkish, Bulgarian, Chinese, Japanese, Ukrainian, Hebrew, Arabic, Hindi
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Betmaster Casino is an online casino and sportsbook which is powered by multiple software providers like NetEnt, Play'n GO, Microgaming, Quickspin, Thunderkick, Betsoft, GameArt, Spinomenal, Evolution Gaming and Blueprint Gaming. The site is home to several casino games which includes slots and table games and they can be enjoyed instantly through a web browser. The casinos primary language is in English but it is available in several others too. Members can also choose to play through their mobile casino. Betmaster Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America and Turkey. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Betmaster Casino even has a mobile version of their site for players who like gaming on the go. Players won't need to worry about downloading an app because the mobile casino is available through a compatible mobile browser

Security and Fairness

The casino takes security seriously, which is why they use a high level of encryption to help protect players personal and financial transactions. Data will always be encrypted before it is transmitted over the internet. 

They also use a random number generator so players can rest assured that every time they play they will get fair and random results. 

StallCation

Complaints

Read the complaints other players have left for Betmaster Casino. Learn more about complaints.

Show all complaints
Betmaster Casino - Intentionally delaying the verification and payment for over two months

Dear AskGamblers Team,

I am writing to file a formal complaint against Betmaster Casino for intentionally delaying the verification and withdrawal process for over two months. It is very clear to me that these delays are not due to genuine verification needs, but are instead a deliberate strategy to avoid processing my legitimate withdrawal request.

Here is a chronological summary of the issue:

• April 23: Betmaster requested a document, which I promptly provided.

• April 30 & May 6: I followed up to ask why my withdrawal was still pending.

• May 8: My withdrawal request was once again cancelled. They asked for a document showing a deposit to the casino, which I provided, but then they unexpectedly demanded an entire monthly bank statement, a fact they only communicated several days later after repeated questioning.

• May 12 & 13: I followed up again, only to receive vague, repetitive, non-answers. Still, they did not clearly inform me that they required a full statement.

• May 21: They decided to request bank statements up to the present day, despite the withdrawal being for a win from over a month earlier. I explained that my bank only provides official statements at the start of the following month, and that May’s statement was not yet available. They didn’t care and said to wait until I got them (this has become a repeated thing they do over and over again).

• June 7: I finally received and submitted the full statement. Unsurprisingly, this was not enough for Betmaster. Instead, they now demanded statements from a other bank accounts used to fund this account which statements I already delivered and the one that I only transfer funds out. There have been no incoming transfers to the “gaming account” from any other source; I have explained this repeatedly and even provided screenshots showing that the balance is from winnings at other casinos.

Despite all this, Betmaster insists on seeing account statements from another bank account that has no connection to the funds deposited or the winnings in question. This is clearly an impossible request designed to stall the process indefinitely. Also, they demand it till the current date which would make me have to wait again till the start of July, and I think it is pretty obvous they will just continue to demand documentation up to the current date, even though the win they are "verifying" happened more than two months ago. And as before, I cannot obtain those statements from the bank until the start of July.

This behavior from Betmaster is not only unreasonable, but I believe it is a clear violation of fair play and responsible gambling practices. Their verification process is non-transparent, constantly shifting, and designed to wear down the player into giving up on their winnings.

I kindly ask AskGamblers to step in and mediate this dispute, as I am being denied access to my rightful winnings without any legitimate justification.

Thank you for your assistance.

Sincerely,

staus Resolved
€978

Complaint Statistics

Resolved 42
Avg. Amount $ 2,523
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
7.2/10 45 reviews

Top reviews from our players

I had a huge win and the payout didn’t require any contact with support or other kind of verification. I found all my favorite slots here and many new ones, everything works perfectly without any bugs or glitches.

No disadvantages, there are none of them that I can come up with. Top-quality casino which really makes you feel comfortable and have some fun without all those annoying confirmations you face on other sites.

Finally, among all the sites that just waste your time and make you filling in giant registration forms and ask for extra confirmation when withdrawing money I found the perfection, where all these things don’t exist. Here you don’t get a headache when you try to get your money, everything is done quick and smooth and the registration takes only a minute!

I didn’t read the rules of a first deposit special offer so I couldn’t withdraw money, a nice guy from support explained that I should use all the bonus money first, never had any other problems, all other payouts were almost instant, no longer than 3-5 minutes.

It’s hard to find a better place for me now. I first saw some positive comments about this place here and decided to check this site myself. I was shocked with the speed of the registration, it took me just a minute or two. They provide the highest level of gaming as the number of games is really huge, payouts and deposits are quick and don’t require any further confirmation. Keep it up, guys!

As someone has already said here, I disliked that there are both betting and playing on the same site, but actually it makes no difference, as this site is great anyway.

I have had the best gaming experience here so far. I don’t play that often and usually I check out new sites, but this one has impressed me more than others so far. Everything works properly and fast, the registration process is quick and easy, u’ve got to use your phone number or an e-mail. There is a generous offer for your deposit, payouts are fast as well! I’m admired!

I don’t even think that it’s a negative point, but there are So many games here that I was lost at first, but then I found out that it’s possible to sort them out by providers or search be name and there is a list of favorites as well!

Speaking of great gaming sites I momentarily come up with this one. I find everything here absolutely satisfying: the registration is quick, payouts are quick enough and the number of games is almost endless! I want to thank everyone who developed this site!

I didn’t get my weekly free spins once but immediately after my complaint to support the issue was solved and a guy who answered me was really friendly and willing to help!

This casino is absolutely amazing! I registered just in a minute, there are more than 4 thousand slots here not to mention other types of games. Payouts and deposits are completed without any problems, everything is nice and fast.

Up to me, the site design is not that great, I don’t really like the colors, but, on the other hand, there are no annoying ads. Well, it’s just my personal opinion, nothing serious.

I’ve been playing here for almost half a year and I haven’t had almost any problems! Payouts and deposits are really fast, the variety of slots and other games is really big, there are games from all well-known providers.

Once I used a special offer and didn’t get my cashback, nevertheless after chatting with support they apologized and everything was quickly solved, eventually I received everything.

Without any doubts, this is my favorite site now, I am highly satisfied with their service, everything works perfectly fine, the variety of games is simply unbelievable.

There is also betting on this site, it’s not a problem actually, but I think that it would be great if betting and gaming were separated somehow, no matter really

Withdrawals are instant (and made withdrawals to ETH and Neteller everything was instant) and live chat support is great. Great selection of games for casino 10/10

There is nothing wrong with this bookmaker, I just registered and everything is OK and I recommend this bookmaker because they have a great selection of games on offer.

This casino is great in my opinion. There are many games from all of the most famous providers, registration process is really convenient and takes only a couple of minutes, payouts are almost instant. I really enjoy playing here!

So far I haven’t experienced any problems and have completely nothing to complain about. It’s a top-tier site and there is nothing mire to be discussed about it.

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